SD5528 Graduate Studio Workshop IIInternational Collaboration Project with QUTDesign ReportThe Hong Kong Polytechnic University School of Design MDes Interaction Design 2010-2011
collaboration withBrian Chan Shek Chuen (10625289G)Gu Pan (10535211G) Henry Kaschig Alyssa HodgenMDes Interaction Design 2010-2011School of Design Faculty of Built Environment and Engineering
ContentIntroduction User Experience Assignment Scenario 1 - Create archive Progress Scenario 2 - Exploration Scenario 3 - ContributionResearch Information Architecture Analysis of Library Public wall user Interface Key insights of Brisbane User activities at HSW Architecture Spacial arrangementUnderstanding Design People flow Concept statement Flood disappearing knowledge Subculture Conclusion BenefitMAIA Developing plan The basis Personal reflections Interaction model Brian System diagram Gu Pan
AssignmentIn this international collaboration project, you will be partnering with 3rd year tial boundaries, programme lifecycle and/or lifespanArchitecture students from the school of Design at the Faculty of Built Environ- 5. Augmenting physical spaces with digital technologies (supporting performa-ment and Engineering of the Queensland University of Technology in Brisbane, tive qualities of architectural programme)Australia. Together, you will be challenged to design a library and its pro- 6. Psycho-social needs of vulnerable groups in crisis situations: disaster reliefgramme of services which will be built in a designated site in Brisbane. and interventionYou should work in close collaboration with your QUT partners right from thebeginning, to define the desired library programme for both an everyday sce- DELIVERABLESnario and one that is under emergency situations. In the latter part of the pro- A holistic, integrated design proposal outlining the library programme and itsject during design implementation and visualization, your QUT partners will be supporting system of services and products (hardware/ software). The followingmore concerned with designing the formal qualities of the architectural entities, deliverables are expected from your proposal to communicate the viability ofwhile you will contribute more in terms of crafting and communicating the user your design:experience, and designing a system of services and hardware/software prod- • Information flow models as study diagrams and/or to communicatehowucts. When appropriate, you should also be designing visual interfaces to some your design worksof the software products you propose as well. • System diagram, information architecture, and interaction models illustrat-NOTIONS TO EXPLORE ing component elements and their inter-relationshipsBelow are some of the ideas that teams should be investigating in this project: • User interface design showing key screens and functionality1. In architecture, performative versus formal and aesthetic invention: ‘what it • A Flash interactive demo or animated sequences showing key interaction does’ versus ‘what it is’ design2. A library programme versus a library building: multiple purpose versus sin- • User experience scenarios in video format gular identity • Any other representations that will help communicate values of your design3. Planned programme versus ad-hoc/on-demand/temporary/ spontaneous • Self-reflection on learning experience in this collaboration programme • A project website that showcases details of the proposed library programme4. Notion of time having a bearing on programme design: temporal and spa- design (to be uploaded one week after final presentations)
Progress Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Research In-depth researchThis actually was six weeks project from 29 March to Idea12 May, the seventh week was only for report. There generationwere two presentations during the time, the middle Conceptpresentation was at week4 and final presentation at developmentweek6. We met with tutors 2 times a week. SystemWe have spent almost two-thirds on research. DesignBecause the users and site are in Australia, we didn’tunderstand the actual situation on every aspects, so Scenariawe have to do the research on and off during thewhole project. InformationWe only have two weeks for the execution. Because Designthe limitation of time, We have started the interface Interfacedesign last 3 days. DesignWe have also used the weeks 7 to refine the details ofsystem design, user experience, interface etc. Report March 29 – May 12, 2011
Analysis of LibraryThought the secondary research, we came up these following points which are Below Statement is our analysis of library:the generic and traditional meaning of library.• A place in which literary and artistic materials, such as books, periodicals, newspapers, pamphlets, prints, records, and tapes, are kept for reading, reference, or lending.• A collection of such materials, especially when systematically arranged. Collect & store the data,• A room in a private home for such a collection.• An institution or foundation maintaining such a collection. information & knowledge. To• A commercial establishment that lends books for a fee. give people access, in order• • A series or set of books issued by a publisher. A collection of recorded data or tapes arranged for ease of use. to create wisdom.• A set of things similar to a library in appearance, function, or organization: a library of computer programs.• Genetics A collection of cloned DNA sequences whose location and identity can be established by mapping the genome of a particular organism
This interaction model of a generic library, it showed the relationships between users’ action in this model. The green boxes are the new technologies whichusers and users, staffs, information, facility, environment etc. when they are have been applied and developed for the new generation library.using the resources from library. You can also find people’s behaviour and the
Key insights of BrisbaneLocation History• Centre of the Brisbane, it is on the edge of four distinct areas. Brisbane The wharves were built in the 1930’s when the Story Bridge was built. City , New Farm, Fortitude Valley and Kangaroo Point It was used by Howard Smith Co. Ltd (the company) from mid-1930s• Multiple People use site: business people, runners/cyclists, residents, until early 1960s; during this time storage sheds and other buildings students and possible tourists. were constructed there. It is a historical site; it shows Brisbane’s past• HSW is an area for people to pass through. People just cycling and and how we were very reliable on the river when Brisbane was a young running settlement.• Less people go there at night, and more people go there for run on weekends.
Art & Culture Flood• Brisbane will be Australia’s next cultural centre • So Call ’100year flood’ happened at January 2011. All of it covered• The Queensland Cultural Centre, located at South Bank, within by Flood. the suburb of South Brisbane is the cultural hub of Brisbane. The • At 1974 another flood a little bit worse than this one, not even in Queensland Cultural Centre contains the Queensland Museum, the 100 years. Queensland Art Gallery, Gallery of Modern Art, the State Library of • The floods in January 2011 have caused significant damage to the Queensland and the Queensland Performing Arts Centre. site.• “Brisbane’s startling cultural renaissance has Melbourne’s arts • People will face periodic flooding positively, it becomes an Event. mandarins worried.”
User activities at HSWIn the participant research, we identified therelationship between people and HowardSmith Wharves.The diagram illustrated how people are usingthe Howard Smith Wharves previously. Thedivided in 4 periods by time of a day such asmorning, afternoon, evening and night. Theblack colours are about the current activityand the read colour represented the futurepossibility.
Concept statement Document, Save and Share disappearing Knowledge in order to protect minority, and cultural Knowledge.
This is s new definition for our library. This basic value still the same as disappearing.traditional library, but the content would be provide by user and context User could use this place to teach and share their special knowledge,would be the minority, cultural and traditional knowledge. everyone can hold a class. For example, if I am willing to teach people a traditional technique, I can go to library and post this message on theThis idea aimed to personal impartation, keep unique and special interactive wall. If people interest in it, and gather enough people. Thentechnique. Globalization, urbanization and digitalization make people I can hold a class at the library.life easier, however minority, cultural and traditional knowledge is also
disappearing knowledgeDuring the design development, we spent a lot of time to figure out what Australia Societyis culture and disappearing knowledge. We started at understand the • The initial population of Australia was made up of Aborigines andAustralia Society, Australia Culture and Queensland & Brisbane culture, people of British and Irish descent.on the other hand we researched for the definition of culture. • After this we came up some different ideas and moved round in between • In the last thirty years, Australia has liberalized its immigration policythe Australia indigenous culture, Brisbane subculture and contemporary and opened its borders to South East Asia.culture back and forth. Those ideas faced to totally different problems, • With changing times, the culture of Australia became Americanizedbut they all also could fit in our concept statement and framework. in terms of food, dress, lifestyle, and celebrations.Those ideas leaded me to the final solution, in this report I couldn’t gothrough every single details of each idea. It only showed the key points. Australia CultureThe details development process please read our online project log. • The culture of Australia is essentially a Western culture influenced by the unique geography of the Australian continent and by the diverse input of Aboriginal and Torres Strait Islander peoples, and various waves of multi-ethnic migration which followed the British colonization of Australia. • Australia has a vivacious artistic and cultural prospect in music, theatre and dance.
Indigenous Culture Brisbane’s Contemporary Librarypopulation: This Library belongs to and created by every Brisbane residents. It is all• 550,000, 2.7% of Australia’s population, about Brisbane and its people.• 146,400 at Queensland The collections would include every period of the city development languages: from Brisbane early settlement, modern to present. It still divided into• 200 of these remain in use, two sections which are ’self-created’ and ‘normal collection’. The ’self-• 20 are considered to be endangered created’ sections mean sharing, impartation and Recording. The ‘normal• Aboriginal people today mostly speak English, collection’ means collect material from other library and museum.Culture:• Belief, however 72% is Christian Here is the Library categories basically divided into :• Music, Astronomy, Literature,Film Literature –Books, Film, Art, Music, Design, Culture, Oral (History) Collection, Electronic Databases and Others.• There are no specific Indigenous museum in Australia All of those things should belongs to or created by every Brisbane.But i quite worry about there are not enough Indigenous people to share.
SubCultureDefinition of Culture Definition of Subculture The cultivation of individuals through the agency which passively accepted commercially provided of external forms which have been objectified in styles and meanings, and a ‘subculture’ which the course of history. actively sought a minority style … and interpreted —— Georg Simmel it in accordance with subversive values. —— David Riesman <Subculture the Meaning of Style> Culture included written & spoken language, region, Music, Literature, Art, movie, living style • In sociology, anthropology and cultural studies, a subculture is a and so on. group of people with a culture (whether distinct or hidden) which —— Raymond Williams differentiates them from the larger culture to which they belong. • Subculture should also distinguish from countercultures based on the level of immersion in society. If it can get exposure in its society, it• “culture” to refer to a universal human capacity. would become pop culture, then culture.• The distinct ways that people living in different parts of the world • Subculture can be interpreted as a starting period of a new culture. classified and represented their experiences, and acted creatively. If it can get popular, it would survive in a small scale and hard• Culture is describing the existence of a person or a group of people situation. It would die out easily in any moment, it there don’t any• Culture is common, a serine of common concepts, values, lines of document. It just like never happened. conducts, it is a acceptable standard of individual behaviour.• Culture is the thing we have to learn but not by instinct.
Subculture represent minority, it always disappear easily.It could completely echo to our concept statement
The basis The library consists of three sections, it react with each others to form the basic system: • Section1 public space, for people to share their knowledge and vote for their favorites • Section2 Programme space, people can impart their unique techniques at this area, recording system is situated in each ‘room’ such as camera, Programme motion capture etc.Public Wall • Section3 Archive space, it will use to store the records, and will be accessible to all library users Services: • Interactive system to share and vote • Provide an impartation, sharing area, when it gathers enough people • A record service to save it into the library database Archive • System for user to access the old record • Outward team, they would record the thing that couldn’t happen in a library.
Interaction model The purpose of drawing an Interaction Model is to show the relationship between five key elements of the interaction: Agent, Agency, Act, Scene and Purpose. In this case, it is a relationship between people, library system and the information of subculture knowledge. Specifically, there are three circles in the diagram to show this relationship. The first one is between the people and library system. It included contributors and normal users while the library system has three sections. They are Public wall, Archive and Program space. So, we can know how contributors and normal users use these three sections of the library system. For example, Contributors contribute things onto the public wall then the normal users can vote, explore, and browse the post on it. The second circle is between the library system and subculture knowledge. The subculture knowledge is one kind of information. This information flows in the system. At first, it is presented on the public wall and showed in the program space. The video of the program can be saved into the archive as well as some text data. The third circle is between the people and knowledge. People can view the knowledge from public wall and archive or join in the program in the space.
System diagram The system of MAIA subculture library consists of three sections. They all have different functionality, but it also inked up and react with each other when different people interact with it. The public wall is big interactive multi-touch wall screen, it divided in two parts. The Core UI which is for all users to access to whole library system and archive, we have talked about details on later chapter. The other part is the programme notice wall, it shows the upcoming programme, and users could interact with it to search, bookmark and join the programme by using it. The programme section is also divided in two parts. The management parts is for library to management the spaces, schedule, student, contributor etc. Because all the programmes are created by user, so library only have to organize it well. The other part is record services, which is one of the most important services of the library, recording system is situated in each ‘room’. It would record the entire programme, digitalize it and put in into the library archive. The last section is the Archive, it only store digital material, and all the knowledge and information will be digitalized. The collection included the ‘collect from outside’ and ‘self-created’ two parts. Library would collaborate with others museum and library, record or borrow their collocation. Self- created mean the knowledge that created by the library itself.
Hall Meeting room Offer Space Public space Schedule Student By Date Management ContributorBy Categories Programme Notice Programme Public Wall Record Service Document Audio Core Core UI Video Box others Seek Contribute Archive Categories Collection lend & Return Literature Art Self created Design Video Fashion Audio Music Written material Film Art Piece Living Designed Object Oral Collection Community others Collect Video Audio Written material
User Experience Scenario 1 Create Archive In the scenario, it generally explains MAIA’s operation. It is about a normal user recommend a contributor to library. Showed the interaction between referee, contributor, library, library services and other users Paul Brisbane Vote New Farm resident Vote Vote He likes Vote Vote hion local fas Cool Stuff !! Vote Vote Vote Vote1. Paul lives in New Farm. He likes local handmade fashion 4. Jacqueline’s information will appear on the library public wall. 5. People like to know more about hers and vote for hers. Suggest Library Library3. He recommends and put her stuffs on the library public wall by online platform. 6. Once Jacqueline’s specialty get enough votes. 7. Library will tell her that some people are interested in her designs.
OK! Document Add Archive Library she is welcome to this and going to put her design into library archive8. And ask her to contribute to the library archives. 12. Her contribution to Brisbane subculture has been well documented.9. Jacqueline is welcome to that and going to put her design into library archive. Document Interview Digitalize10. Library well document her design, interview her and digitalize everything.11. Jacqueline and her XIOUX have been added into library archive.
Scenario 2 ExplorationThis scenario is more about the general user, it showed how is he explore thelibrary. It included all 3 sections experiences of the library, vote for contribution,Join programme, access to archive and loaded up his personal record.It also introduced the key frame of the public wall interface. Tom Parker Brisbane University student Search in l Music Public wall Like Loca1. Tom, a Brisbane university student, likes local music a lot. 3. Using the public wall to search for music. goes Library2. He likes to go to the subculture library. 4. Today Tom wants to listen to funky music.
5. First he find some interesting posts on the contribution. 7. And if there’s any upcoming programs.6. He likes to see more about this and vote for it. 8. browse for the archive and find Yeo Choong.
9. This sounds good, add to favorites. 11. Then leaves the public wall and find a seat.10. He feels a bit tired and logout. 12. Click Box.
13. Load up the Yeo Choong from the archive favorites14. Listen Enjoy the music at Pods15. Enjoying the music at Lounge.
Scenario 3 ContributionThis illustrated the experience of a contributor. It talked about how is thecontribution become a part of the library archive. and also mentioned howare the programmes be formed. Anna Day Brisbane Tattoo artist Contribute Document Library1. Anna, a Brisbane tattoo artist, her works is quite unique. 3. And put her works into the library collection. Upload Share Brisbane’s people Library2. She wants to share her designs to Brisbane’s people. 4. Anna uploads her specialty onto library public wall though the online platform.
Exhibition space Vote Vote Vote offer Vote Vote Library Vote Vote Lecture room Vote Vote5. People like her works a lot and vote for her. 8. Library offers her an exhibition space and a lecture room. Library6. once Anna’s specialty get enough votes. 9. Anna can has a personal exhibition at the library.7. Library will contact Her to understand her need.
Add Record Archive10. She also gives a talk at the opening ceremony.11. At the meantime, Anna’s stuff have been documented and added into the libraryarchives.
Information architectureThere are two main ways to access the library system by using the user In the part of Contribute, people can post their own special subcultureinterface. One is on the Public wall in the library. Another is an online skills or recommend a person who has special subculture skills to thewebsite. People can visit it anywhere and do almost everything like the library system. No matter the skill will be showed through some archivesPublic wall version. or a program such as a speech, some impartations or an exhibition, it must get enough votes to become an available project. So, users canOn the Public wall, library visitors can find a Program notice board. vote any other projects that they support in the Contribute part.It presents recent activities, and the information can be arranged bydifferent categories or different data type like month, week or last three Sometimes, people do not know what they want to get, so they candays. seek the information in the part of Seek. The archives and programs are classified into nine kinds, for example literature, art, design, fashion andSince the public wall is a multi touch screen, there are more important so on. Users can also seek the programs by schedule.functions. Each person can start a personal interface on the public wallafter login. There are four main functions of the personal part. They are The functions of Search and My Box will be explained with the prototypeSearch, Contribute, Seek and reviewing the information in My Box. of Public wall user interface below.
Public Wall Online Version Login Programme Notice Board By Categories By Date CONTRIBUTE SEARCH SEEK Show Three Days Exhibition Week Speech MonthRecommend Vote Contribute Push news Categories Schedule Sharing Impartation Literature Art Design Fashion Music Film Living Oral Collection Others Post Archive Programme VOTE SAVE JOIN MY BOX
Public wall - User Interface This is the prototype of Public wall user interface. After logging the system, Sign out people can start the personal interface (see Illustration1). The system will push some news that you may interested in and offer a search bar in the Pan, Good afternoon! center, because most people go to the library with clear purposes and want 3 to get the information quickly by searching. The push news and search Click here to search results will be divided into three categories: Post, Archive and Program, so You maybe interested in users can clearly know what kind of the information is. Post Archive Programme MAY We can see three big buttons around the center part as well. They are 6 Alyssa WOW! 18 The S Contribute, Seek and My Box. The detail information of Post, Archive andCONTRIBUTE SEEK 25 TOP L... White MAY 18 Matrix Program will be showed on the opening sub-user interface of Contribute on 17 Henry Chords MAY the left and the Seek one on the right (see Illustration2). 29 Value... My Box is a place where people can review the information. This function JUN 36 Brian History... 2 FUNZ is divided into three parts: Join, Vote and Save. This classification method is based on human activities, because when people go to the library, they MY BOX actuality do three things: joining in the program, voting for post (The post can be divided into two kinds: Archive and Program) and saving the dataIllustration1 (The data can be divided into three kinds: Post, Archive and Program). This method gives more concern on human behavior, so the interaction will be more natural.
Sign out 3 Pan, Good afternoon! Georia Yeo Choong Funky music MUM Experimental music funky music Soul music Post Archive Programme MAY 21 Georia Wild C 20 MUM 21 VOTE 39 JOIN MAY 6 Alyssa WOW! 25 The G Archive Programme CONTRIBUTE JUN SEEK Archive Programme 25 T-Show White 2 FUNZ They were words 17 Henry Chords T Show DETAIL Take it down 36 Brian History... Complex room MAP Freedom without reason 14:00 MAY. 20, 2011 SCHEDULE MY BOX JOIN SCHEDULE MAY Yeo Choong 39 20 MUM MAY Scott Spark 19 25 The Globe Theatre VOTE Archive Programme 21 Georia 52 Peter SAVE Post Archive Programme 21 Anna Day 26 Peter Hand-made craft showIllustration2
Spacial arrangement This figure showed interior arrangement on each zones of library. it talked about the facilities, functionality and user action.
Multipurpose hall Pods Computer RoomMultipurpose classroom Interactive public wall
People Flow• Total people flow within the library.
• Car park • People who pass by, little/no action with library.• Night time
FloodResponse to the possibility of floodingDuring times when flooding is an issue within Brisbane city, the bottom levelwill get flooded while the second level should remain untouched, thus thereason why the computer room and pods are raised as these rooms willprobably be the most expensive to clean out and fix after a flood situation.
Benefit• Sharing has become a part of Brisbane culture. By enabling people to easily tap into this sharing of information and entertainment, it is hoped that the library will become an important part of Brisbane culture.• While the library will be constantly adapting and changing with the times, having an archive will enable users to also access past exhibitions and information• Basically the new library will create an area which draws people to the site as well as becoming a resource for those who already venture through the site• It is hoped that after a period of time, this library will add to the culture of Brisbane while creating a new space for the people of Brisbane, increasing the range of entertainment activates within the city, and encouraging a wave of learning• If some of it can get popular, we still would keep in the library collection. Because it still can represent it was a subculture particular period.
Developing planThe library will be established and operated by the local youth; Therewill be a strong collaboration between the library and the surroundingsubculture.Phase 1 – A year before it opensMaterial is collected from other libraries and museumsMaterial is collected from the local communityThe library is opened and an opening ceremony is performedPhase 2 – First yearPeople are invited to hold programs within the libraryVarious different events are held by the libraryThe library is promoted throughout the cityPhase 3 - Sustainable strategyContinue to use library to collect and share information while also puttingon a range of events and entertainment for users
ReflectionsBrianProject review better solution if this project could has one more week.During the project, we nine groups all were facing to similar problemsuch as the site and users are in Australia, we don’t know too much of Collaborationthem. We can’t do participant research by ourselves. Every part just re- Honestly, I have felt quite frustrated and angry about the collaborationlied on internet and our partner. But most of our partners seem didn’t very with QUT. We actually didn’t get any collaboration; they didn’t havehelpful. So most of the term can’t general idea from research insights, any idea and suggestion, they just received to our order. At first 5 weeksmost of our initial idea were quite generic and similar to each other. they almost disappeared, most of the in-depth research data came from Jackson’s group. Pan and I only worked with the most helpful partnerOur approach was spilt the development into two parts, once we came Internet. One of our QUT partner came back at the last week, but didn’tup the concept statement, we stuck on it and did the system design. On follow our path.the other hand we have kept on explore different context to fit in ourframework. It seem quite work in this short project. However the problem This time ours and QUT actually in different level, they are undergraduatewas there was not easy to find a right context to fit, even the final subcul- student, my QUT partners don’t believe in research, they don’t read, noture idea; it still has some problem to be fixed. Sharing, minority, culture matter how I explain, they seem didn’t understand what were we doing.and disappearing knowledge, these are the key term of our concept, it But they also didn’t listen to us.actually a little bit conflict to the other. In the process, we found out thatthe Indigenous Culture was quite match to our statement and very mean- If they are my junior at my previous job, I could blame them at least. Butingful to Australian society. We dropped this idea, because we worry I think i will fire them in a week.about there are not enough Indigenous people to share. PersonalWe tried to make our idea look more different than other team, so we I was an industrial designer and worked for local industrial for a longhave focused more on the system instead of the context. I think we did while. Everything of this cause to me is completely new. This is the firsta good job on the overall system, which was reason why we didn’t well system that I design for a tangible stuff. I think it would be related to myconsider how to match it with subculture. I am quite sure we could do a future career. It was fun; I quite enjoy the project.
Gu PanTwo years ago, I was very lucky to join in the collaborative project be- do work together, our site has more responsibility to describe our pro-tween PolyU and Tsinghua University, so I got to know this Interaction gram clearly since Architecture Design is more familiar than InteractionDesign program. It is very important to my life, because it is the original Design in the society. Another is that we are postgraduate student whenreason why I can be here today. After two years, when I become one they are undergraduate one, so our method of working maybe somemember of this collaborative course again, and we finish it now, I have different, for example we will pay more attention on the research. Un-many things to reflect on. fortunately, the QUT students do not have enough passion to this subject all the time. Thinking back, it may be partly because that we did not de-I feel very different between these two times. Firstly, to be honest, in the scribe our specialties and research methods very clearly and infectiouslyfirst cooperation, I was totally a follower while the PolyU students were in advanced. So, we need to show ourselves better next time.leaders in the project. At this time, in our team, PolyU students still act asan engine in the project. The different is that I am one part of the engine On the other hand, I think the cooperation between Brian and me is verynow. I pretty feel that the mentation is very different when you play differ- happy and efficient.The most important reason is that we always keep aent roles in the project. In my opinion, everyone needs to finish personal relax atmosphere when we do brainstorming or other parts of the work.tasks at each point of the project. In addition, the engine part needs to Although showing an idea with passion is very important to a designer,guarantee that the whole subject is always on a right track as well. It may relax and listening to others can create a good cooperation environment.bring more pressure but as well as more sense of achievement to us. Therefore, every people can concentrate on the work itself more.Secondly, the specialties of PolyU and Tsinghua site are very closed in Like what Catherine has said in the first class, this course is totally aboutthe first cooperation. However, we need to work with architecture under- cooperation. My greatest harvest of this project is to learn the way ofgraduate students at this time. There are two main challenges. One is that communication and doing work with others. I believe we can do a suc-they do not know what Interaction Design is. To a collaborative project, if cessful design after we have a good cooperation.people want to give full play in the process, members with different skillsneed to clearly know others’ strong points at first. So, before we start to
collaboration withBrian Chan Shek ChuenGu Pan Henry Kaschig Alyssa HodgenMDes Interaction DesignSchool of Design Faculty of Built Environment and Engineering