Application service provider [compatibility mode]


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Application service provider [compatibility mode]

  1. 1. Application Service Provider(ASP) By: Shehrevar Davierwala
  2. 2. Application service provider ASP Advantages of ASPs Disadvantages of ASPs By: Shehrevar Davierwala
  3. 3. ASP Company that hosts a s/w application & rents it out for monthly fee. It is a business that provides computer based services to customer over a n/w using ASP model. It is a company that offers individuals or enterprises access over the internet. By: Shehrevar Davierwala
  4. 4. It is a third party entity that manages & distributes s/w based services & solutions to customers across the WAN from a central data center. ASPS r a way for a company to outsource some or almost all aspect of their IT needs. By: Shehrevar Davierwala
  5. 5. According to ASP it is broken down into 5 categories: Enterprise ASPs: deliver high end businesses applications. Local ASPs: supply wide Varity of appl. Services for smaller business in local area. Specialist ASPs: provide appl.for a specific need services or HR By: Shehrevar Davierwala
  6. 6. Vertical Market ASPs: provide support to a specific industry.ex. Healthcare Volume Business ASPs: supply general small/medium sized business with prepackaged application services in volume. By: Shehrevar Davierwala
  7. 7. Advantages of ASP Rapid imp: 1. ASP imp.some product again & again using same platform 2. Certain appl. Components can be shared.this reduced human effort & total time required for impl. By: Shehrevar Davierwala
  8. 8. Low cost of energy & ownership: U know ASPs rent apl. For monthly fee. This enable customer to make small investments to bring an appl. Online. By: Shehrevar Davierwala
  9. 9. Reduced people headache: 1. Good people r diff. To recruit, find.but u know this is not diff. Problem in IT market. 2. ASPs is directly address this business by effectively outsourcing their customer`s IT dept. 3. IT dept.require to manage individual appl. By: Shehrevar Davierwala
  10. 10. Availability: 1. Most ASPs advertise 24/7/365 for their customer`s appl. 2. They r online all the time. 3. This is backed up by service level agreement(SLA). By: Shehrevar Davierwala
  11. 11. Scalability: 1. ASP business requires high-performance ,scalable technology. 2. ASP hav invested millions of dollars to develop a scalable infrastructure,bcoz they must be ready to accommodate the need of the new economy`s company. By: Shehrevar Davierwala
  12. 12. Disadvantages of ASPs Limited choice: 1. Provide limited no of brands when it comes to appl. 2. If customer wants another brands then they hav to find another ASP. 3. ASPs r likely to host only those products with the greatest market share. these products r not always the best soln. For a customer business problem. By: Shehrevar Davierwala
  13. 13. Security: 1. data held at an ASP is very safe. 2. It is safer than data held within an enterprise bcoz ASP must go to the extreme level to protect infm. In the multitire environ. 3. Many IT manager hav lot of discomfort bcoz of safety enterprise data. By: Shehrevar Davierwala
  14. 14. Connectivity: 1. LAN failure break the connectivity. By: Shehrevar Davierwala
  15. 15. Pre-implementation • Introduction • Stake holding committee formation • Kick off meeting • Requirement gathering • Prototyping • Detailed proposal generation • Customization • Power user beta test By: Shehrevar Davierwala
  16. 16. Training Data import Roll out & system hands off Ongoing system support By: Shehrevar Davierwala
  17. 17. start plan Developing & realizing sol. Display Any revision Resolving issue Public traing Go-live preparation Going live Support & maintenance finish no yes By: Shehrevar Davierwala
  18. 18. Needs analyasis Define the CRM project by identifing system goals, project scope, constrains & assumptions. Develop a conceptual design specification for the CRM system. Detail requirements thayt describe what the system must do. By: Shehrevar Davierwala
  19. 19. Prototype development Develpo a prototype of the final CRM system that serve as a proof-of concept to test features,functionality & system integration. By: Shehrevar Davierwala
  20. 20. Implementing CRM The implementation Steps involved in CRM implementation 1. Preimplementation 2. Kick off meeting 3. Requirements gathering 4. Prototyping & detailed proposal generation By: Shehrevar Davierwala
  21. 21. 5.Development of customization 6.Power user beta test & data import 7.Training 8.Roll out & system hand off 9.Ongoing support optimization & follow up By: Shehrevar Davierwala
  22. 22. The implementation Without knowing its working face many problems Statement of work should be clear By: Shehrevar Davierwala
  23. 23. Preimplementation According to the preliminary work done the time frame on this phase varies from several weeks to several months. People at the executive level & user level are identified an engaged in implementation. By: Shehrevar Davierwala
  24. 24. In this phase s/w selection occurs based on following criteria. 1. Scalability of s/w 2. Tools at flexibility 3. Stability of applications 4. Level of technical support By: Shehrevar Davierwala
  25. 25. 5.Upgrade support 6.Availability of modules e.g. SFA,EMA By: Shehrevar Davierwala
  26. 26. Kick off meeting Arrange after s/w selection Customer,vendor,consulting service firms & the system integrator come together to configure customer needs The team members meet each other & chemistry for implementation is established By: Shehrevar Davierwala
  27. 27. The team member must include PM,impl.leader,engineer,bussiness analyst, IT staff, integration expert,heads of dept. The project manager is responsible for all aspct of impl.such as cost control,quality,testing & customer satisfaction. He is responsible for making changing in statement of work. By: Shehrevar Davierwala
  28. 28. The impl. Leader is combination of people skill & technical knowledge. He helps PM System engineer plays role of coding. By: Shehrevar Davierwala
  29. 29. From the customer viewpoint:- 1. PM owns the project 2. Business analyst are the employees who hav functional knowledge 3. Large CRM packages hav specialized functionality 4. Business analyst who hav good background knowledge & also details of products being implemented. By: Shehrevar Davierwala
  30. 30. IT staff are the administrator who setup & maintain the n/w for s/w.they r under great pressure during critical period Integration experts are guides who r entirely dept.on what other system does. By: Shehrevar Davierwala
  31. 31. Requirements gathering If the scope of the project is big then length of requiring gathering can change. The complexity of project means this phase is complicated. Finance,marketing sales all hav need during this phase. By: Shehrevar Davierwala
  32. 32. The following r activities carried out during this phase: 1. Customer requirements r architected into the CRM system 2. The import & export data r decided 3. Agreement paper work is made for life of project. 4. The partner & customer get required some data necessary to start project By: Shehrevar Davierwala
  33. 33. Prototyping & detailed proposal generation This phase is where actual hands on work begins The purpose of the prototype is to develop some of the key functionality & complete the impl. Prototype helps to create custom reporting system By: Shehrevar Davierwala
  34. 34. Prototype helps to clarify customer needs by visualization Prototyping is required only when requirement r not clear & process do not work well Once the prototype is demonstrated a formal project proposal is prepared & acceptable to both customer & development team. By: Shehrevar Davierwala
  35. 35. CRM projects r divided into following phases: 1. Sales module customization 2. Marketing module customization 3. Integration with external application 4. Reporting integration By: Shehrevar Davierwala
  36. 36. Sales module customization The product catalogs,the account & contact databases & sales management criteria & other things r developed. By: Shehrevar Davierwala
  37. 37. Marketing module customization Technical process of this same from sales module. Diff. in what needs to be customized? By: Shehrevar Davierwala
  38. 38. Integration with external application This is an analysis of existing IT infrastructure & n/w functionality This work identified the integration points between the legacy sys,CRM appl,& possible installation & customization of other new non-CRM appl.& system By: Shehrevar Davierwala
  39. 39. Development of customization The time length of customization depends on size of project,complexity of interface,work flow & function. The time length is 5-7 weeks depends on following factors: 1. Size of project 2. Complexity of interfaces,workflow,functions. By: Shehrevar Davierwala
  40. 40. Availability of employees to work in team Technical problems unrelated to impl. Changes in rules & workflow Throughout the customization period the development team is demonstrating to customer & its response. By: Shehrevar Davierwala
  41. 41. It is imp. That the customer is engaged at all times in the project With this level of comm. & control the project time is reduced & customer is happy. Finally, data routines are written,screens are developed & customization is completed. By: Shehrevar Davierwala