Why B Schools teach OB these days Traditional Approach of B Schools - Technical Skills
Modern Approach of B Schools
Organization A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals
Behavior Generally defined as: The way we react to particular situation(s)
Enter Organizational Behavior Organizational behavior (OB) A field of study that investigates the impact that individuals, groups, and structure have on behaviors within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness
OB: In short OB is concerned with the study of ‘ what people do in an organization; and how their behavior affects the organization’s performance’
Importance of OB
Provides road-map to our lives
Helps in understanding & predicting organizational life
Helps in knowing you & others
Useful in maintaining cordial industrial relationships
Useful in marketing
Success managerial career
What Managers Do
Direct activities of others to attain goals
Managers (or administrators ) Individuals who achieve goals through other people
Management Functions Management Functions Planning Organizing Leading Controlling
Management Functions (cont’d) Planning A process that includes defining goals, establishing strategy, and developing plans to coordinate activities.
Management Functions (cont’d) Organizing Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.
Management Functions (cont’d) Leading A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts.
Management Functions (cont’d) Controlling Monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations.
D i s c i p i I n e s c o n t r i b u t i n g t o o r g a n i z a t i o n a l b e h a v i o r
Contributing Disciplines to the OB Field Psychology Sociology Social Psychology Anthropology Political Science OB
Contributing Disciplines to the OB Field Psychology The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals.
Contributing Disciplines to the OB Field (cont’d) Sociology The study of people in relation to their fellow human beings.
Contributing Disciplines to the OB Field (cont’d) Social Psychology An area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another.
Contributing Disciplines to the OB Field (cont’d) Anthropology The study of societies to learn about human beings and their activities.
Contributing Disciplines to the OB Field (cont’d) Political Science The study of the behavior of individuals and groups within a political environment.
Responding to Globalization
Managing Workforce Diversity
Improving Quality & Productivity
Improving Customer Service
Improving People Skills
Stimulating Innovation & change
Coping with “Temporariness”
Working in Networked Organizations
Helping Employees Balance Work-Life Conflicts
Creating Positive Work Environment
Improving Ethical Behavior
OB Challenges Click Me
Major Workforce Diversity Categories
Benefits from Managing Diversity
Procter & Gamble achieves 30-40 per cent higher productivity at its 18 diverse team-based plants than at its non-diverse plants.
Motorola beat its competition by producing the world’s most efficient and high-quality cellular phones which are produced almost exclusively by diverse work teams.
GE Power Systems achieved 13 per cent productivity gains from cross-functional and multicultural teams versus homogeneous teams.
Numerous empirical studies of work teams demonstrate that when tasks are complex and not clearly defined, heterogeneous teams outperform homogeneous teams. ‘Super teams’, those that were diverse in numerous respects and selected because of their differences, outperformed those that were homogeneous.
Traits Associated with Gender Stereotypes
Coarse Easily influenced
Basic OB Model, Stage I Model An abstraction of reality. A simplified representation of some real-world phenomenon.
The Dependent Variables Dependent variable A response that is affected by an independent variable. x y
The Dependent Variables (cont’d) Productivity A performance measure that includes effectiveness and efficiency. Effectiveness Achievement of goals. Efficiency The ratio of effective output to the input required to achieve it.
The Dependent Variables (cont’d) Absenteeism The failure to report to work. Turnover The voluntary and involuntary permanent withdrawal from an organization.
The Dependent Variables (cont’d) Job satisfaction A general attitude toward one’s job, the difference between the amount of reward workers receive and the amount they believe they should receive.