Web-based Complete Compliance Tracking IT Ticketing Document Control Unlimited Users www.peacock-consulting.com

Web-based

Complete Compliance Tracking

IT Ticketing

Document Control

Unlimited Users

Solving problems is hard. Tracking them shouldn’t be. Continuously improving with input from certified agencies nationwide, CastIMS utilizes a combination of required and helpful forms to provide you the ability to enhance processes, reduce waste and eliminate re-work.

Continuously improving with input from certified agencies nationwide, CastIMS utilizes a combination of required and helpful forms to provide you the ability to enhance processes, reduce waste and eliminate re-work.

"Cast made management of our PPMS 100% easier ... the re-certification process was like night & day." Christina Benes Compliance Manager CACi “ Peacock Consulting’s expert knowledge of the PPMS TM process, as well as their design and implementation of CastIMS, were key to our successful certification process.” Nate Olson Vice President ICS, Inc

"Cast made management of our PPMS 100% easier ... the re-certification process was like night & day."

Christina Benes

Compliance Manager

CACi

Instant Documentation of PPMS Requirements Client Issue Log Nonconformity Report and Log Trend Analysis Forms Continuous Improvement Report and Log Training Log Document Control

Client Issue Log

Nonconformity Report and Log

Trend Analysis Forms

Continuous Improvement Report and Log

Training Log

Document Control

CastIMS provides 1-click access to your PPMS Extensive user permissions and supervisor approval options allows CastIMS to be implemented throughout your entire organization Complete search functionality, drill-down graphing and user dashboards simplify the day-to-day management of PPMS tracking. User-driven upgrades, help desk support, and comprehensive training ensures you will get the most out of your tracking software.

Extensive user permissions and supervisor approval options allows CastIMS to be implemented throughout your entire organization

Complete search functionality, drill-down graphing and user dashboards simplify the day-to-day management of PPMS tracking.

User-driven upgrades, help desk support, and comprehensive training ensures you will get the most out of your tracking software.

Automated Reports, Forms and Logs CastIMS places PPMS at your company’s fingertips

CastIMS places PPMS at your company’s fingertips

Client Issues Report Track client complaints Assign individuals to resolve without duplicate company efforts Notify all interested parties of the complaint and resolution Trend the types of complaints and identify common themes Measure client satisfaction Ensure resolution is handled timely

Track client complaints

Assign individuals to resolve without duplicate company efforts

Notify all interested parties of the complaint and resolution

Trend the types of complaints and identify common themes

Measure client satisfaction

Ensure resolution is handled timely

Nonconformity and Corrective Action Report Track errors/compliance breaches Identify the cause and resolution of errors Increase departmental collaboration for resolutions Provide proof of corrective actions Trend solutions and identify areas needing improvement Monitor performance

Track errors/compliance breaches

Identify the cause and resolution of errors

Increase departmental collaboration for resolutions

Provide proof of corrective actions

Trend solutions and identify areas needing improvement

Monitor performance

Continuous Improvement Report Document continuous improvement efforts Assign goal dates and receive real time progress updates Confirm continuous improvement projects are in line with company goals Measure successes Easily communicate and collaborate project activity

Document continuous improvement efforts

Assign goal dates and receive real time progress updates

Confirm continuous improvement projects are in line with company goals

Measure successes

Easily communicate and collaborate project activity

Training Report Identify and communicate training needs Schedule training sessions Track completed training Analyze training trends Provide proof of training activity

Identify and communicate training needs

Schedule training sessions

Track completed training

Analyze training trends

Provide proof of training activity

IT Request Communicate IT needs Monitor IT progress Maintain change controls Prioritize IT activity Document IT processes Schedule upgrades and improvements

Communicate IT needs

Monitor IT progress

Maintain change controls

Prioritize IT activity

Document IT processes

Schedule upgrades and improvements

Compliance Request Track complaints and responses Measure volume of violations, investigations and resolutions Ensure timely resolution Analyze the nature of complaints Identify training and improvement initiatives Communicate company wide changes Pose questions to the right people Track policy changes

Track complaints and responses

Measure volume of violations, investigations and resolutions

Ensure timely resolution

Analyze the nature of complaints

Identify training and improvement initiatives

Communicate company wide changes

Pose questions to the right people

Track policy changes

Client Service Request Track contract changes Communicate new information Ensure timely completion of client requests Prioritize client needs Schedule client follow-up Measure client satisfaction

Track contract changes

Communicate new information

Ensure timely completion of client requests

Prioritize client needs

Schedule client follow-up

Measure client satisfaction

Pending Report Control what reports are entered Increase communication across the company Include all members of the company Easily communicate responses Increase company morale

Control what reports are entered

Increase communication across the company

Include all members of the company

Easily communicate responses

Increase company morale

Document Control Track version controls Control document/file access Easily maintain and locate any file type Tag documentation retention and schedule regular reviews Ensure validity of files Track download history Support a clean desk policy Maintain business continuity

Track version controls

Control document/file access

Easily maintain and locate any file type

Tag documentation retention and schedule regular reviews

Ensure validity of files

Track download history

Support a clean desk policy

Maintain business continuity

Contact us for an online demonstration and we will give you the opportunity to test drive the system [email_address]

Contact us for an online demonstration and we will give you the opportunity to test drive the system

[email_address]