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Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
Mobile apps User Experience Survival guide - Realcommerce consulting
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Mobile apps User Experience Survival guide - Realcommerce consulting

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Presentation covers the latest stats and trends in the mobile industry while focusing on usage habits, data consumption, apps usage and user experience. …

Presentation covers the latest stats and trends in the mobile industry while focusing on usage habits, data consumption, apps usage and user experience.
In the highly competitive world of mobile development, developers need to produce a state of the art user experience in order to retain users and create long lasting relationships with them. The presentation suggests 4 simple rules as the basis for a successful mobile app user experience.

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  • 1. ‫שי רוזן‬shayr@realcommerce.co.il Shay Rosen’s Work, Copyright 2010
  • 2. Shay RosenSenior Consultant, RealcommerceShayr@realcommerce.co.ilhttp://il.linkedin.com/in/shayrosenhttp://www.facebook.com/shayrsM: 052-5118539 Shay Rosen’s Work, Copyright 2010
  • 3. The 2nd Digital TsunamiMobile Trends and innovations – 2010 Shay Rosen shayr@realcommerce.co.il Shay Rosen’s Work, Copyright 2010
  • 4. Tsunami Indication (1) Shay Rosen’s Work, Copyright 2010
  • 5. Tsunami Indication (2)• Global mobile penetration – 5bn Users• Global mobile Internet – 0.8-1bn• Fixed Internet users – 1.4bn Mobile Internet will Surpass Fixed Internet Access in 2015 Shay Rosen’s Work, Copyright 2010 Sources: U.N. telecommunications agency
  • 6. Shay Rosen’s Work, Copyright 2010
  • 7. Tsunami Indication (3)• Smartphone sales – 20%-30% CAGR 1.5bn -2bn units will be sold in the next 5 years• Smartphones dominant mobile data usage 2010 2011 2012 2013 2014 2015 Mobile Internet 84M 100M 113M 128M 145M 158M users via handsetsSmartphone traffic as % of handset 79% 90% 95% 97% 98% 98% traffic Feature phone traffic as % of 21% 10% 5% 3% 2% 2% handset traffic Shay Rosen’s Work, Copyright 2010 Sources: Coda Research Consultancy, 03/201 0
  • 8. Tsunami Indication (3) • Mobile data usage Growth – 5 year forecast 700% growth per user - ~1GB per user per month 4000% mobile data consumption growth in the US Shay Rosen’s Work, Copyright 2010Sources: Informa Telecoms, 11/2010, Coda Research Consultancy, 03/2010
  • 9. App Downloads Shay Rosen’s Work, Copyright 2010
  • 10. The Mobile User Shay Rosen’s Work, Copyright 2010
  • 11. iPhone Usage Habits• 75% fall asleep with their iPhone• 69%: it’s more likely I forget my wallet at home than my iPhone• 34%: I’m addicted• 74% think iPhone makes them more organised• 54% think iPhone improves their productivity• 74% think iPhone make them “Cooler”Iphone users treat the the iPhone as an extention of their body and personality! Shay Rosen’s Work, Copyright 2010 Sources: Stanford University Survey 03/2010
  • 12. iPhone Users• Age – 20-50 Years Old• Average – 37 years old• 55% male• Income- Higher than average• Highly engaged• Experienced• Intolerant Shay Rosen’s Work, Copyright 2010 Sources: Admob mobile Metrics survey 01/2010
  • 13. Apps, apps, apps• 50% of mobile data from smartphones is consumed by apps• 7bn downloads on apple appstore to date• “There’s an app for that” Shay Rosen’s Work, Copyright 2010 Sources: Zokem mobile insights statistics, 2010
  • 14. More apps• Average 10 Downloads per user per month• 60 apps installed on iPhone at any given time• Only 10 are in use• Average app daily usage time: Less than 5 minutes per app• 80% of apps are dropped on first month• Over 250,000 apps available• Over 7bn downloads to date No More “Farts” please. We are looking for true value even if it’s free Shay Rosen’s Work, Copyright 2010 Sources: Admob mobile Metrics 2010
  • 15. Social Networks• 200M users access facebook from their mobile device (300% yearly growth)• Up 50% in less than 6 months• Expected to catch up with Desktop users in the next year• (Privacy!!) Shay Rosen’s Work, Copyright 2010 Sources: Facebook PR
  • 16. Location• Foursquare - ~4MM users world wide• Gowalla - ~1M• Facebook places• Facebook Deals• (Privacy!!) Shay Rosen’s Work, Copyright 2010
  • 17. Video• 95MM users expected to watch video on their mobile device in 2015• Switch from “Snacking” to Full Episodes• Use of Tablets expected to strengthen trend• Israel might be slightly different because of local differences Shay Rosen’s Work, Copyright 2010 Sources: Coda Research Consultancy, 03/201 0
  • 18. Shopping• US - 600% Growth since 2008• eBay 1.5Bn$ Sales in 2010• ShopSavvy In Store Price Comparison• Mobile coupons Shay Rosen’s Work, Copyright 2010 Research, 02/201 0, ebay PR Sources: ABI
  • 19. Advertising• (Very) High response rate!• Location Based• Personalized• Local search• Reach media• (Privacy!!) Shay Rosen’s Work, Copyright 2010
  • 20. Payments• In app payments• Paypal• Peer to peer Square• NFC• FaceCash• Qpay Shay Rosen’s Work, Copyright 2010
  • 21. Banking• Check Account Balance• Perform account related transaction• Money Transfer• Trade• SMS – Very common• Apps - growing Shay Rosen’s Work, Copyright 2010
  • 22. Everything goes mobile Shay Rosen’s Work, Copyright 2010
  • 23. The Mobile User Willing to pay for Always connected quality products (Spreads the word)Highly engaged,willing to try anything Responsive to targeted, relevant ads Impatient 0 tolerance Concerned about Privacy Shay Rosen’s Work, Copyright 2010
  • 24. Mobile apps UISurvival guide Shay Rosen’s Work, Copyright 2010
  • 25. The 4 C’s - Golden Rules for best mobile UX •Clear •Context •Conventional •Connected Shay Rosen’s Work, Copyright 2010
  • 26. Clear (1)What does this app do? (Only one thing) Shay Rosen’s Work, Copyright 2010
  • 27. Clear (2)How do I use it? Shay Rosen’s Work, Copyright 2010
  • 28. Context (1)Who will be using my app? Shay Rosen’s Work, Copyright 2010
  • 29. Context (2) On which circumstances?• At night• While driving• While running• in class Shay Rosen’s Work, Copyright 2010
  • 30. Conventional• Do not change familiar UI• Do not teach the user• Small details are important• Consistent• Keep state Shay Rosen’s Work, Copyright 2010
  • 31. Connected• To my Brand• To the web site and other channels• To the user’s social life Shay Rosen’s Work, Copyright 2010
  • 32. A winner app• Clear Goal• Intuitive• Designed for right circumstances• Standard UI• Connected to brand andchannels• Connected to user’s social world Shay Rosen’s Work, Copyright 2010
  • 33. Thoughts about planning• Buy an iPhone• Use it a lot, downloads all the apps you can, get adicted• Ask the right questions: • Who are my users? • When and where will they use my app • Am I providing real value? • Can the user achieve her goal in less the 3 minutes? • Is the app simple enough to understand?• Sketch a lot• Try it on the “Dumb user”• listen• Think again• Do not compromise Shay Rosen’s Work, Copyright 2010
  • 34. Post Development tasks• The project is not over• Be findable• Push your app in all channels• Listen to feedback• Get better• Listen again• Get even better Shay Rosen’s Work, Copyright 2010
  • 35. It’s worth it! Angry Birds17.5M Downloads •ShopSavvy – 80K>$6.5M Revenue downlosds a day •Red laser – 2M Downloads Brand apps eBay Zippo Virtual lighter $600M Sales in 2009 >10M Downloads Expecting $1.5B in 2010 Shay Rosen’s Work, Copyright 2010
  • 36. Thanks! Shay Rosen’s Work, Copyright 2010
  • 37. ‫שי רוזן‬shayr@realcommerce.co.il Shay Rosen’s Work, Copyright 2010

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