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  1. 1. 2009 Why did we choose this subject? Because the role of the leader is increasing these days and it is important to have a deep understanding about the basic principles and skills. Plus, there is a misconception between the leadership, management and authority. Objectives By reading this search you will be able to: -Define the leader -describe the skills that make a good leader. describe some common mistakes leaders do -discuss factors affecting leadership -distinguish between leader and managers -discuss overlapping needs -describe leaders' importance in hospitals. Outlines Done by, Definition of leader  Shatha jamal Al- What makes a good leader?  Mushait Leaders mistakes  Noura Al- Enezi Factors of leadership  Eidah Al-Ashammari Leaders vs. managers  Alaa Al-Angari Overlapping needs  Leaders in hospitals  Quotes  1
  2. 2. Definition of leader  Leader is the person in the group who has combination of personality and skills that makes others want to follow his or her direction.  Someone who has followers. What makes a good leader ? Leaders face the challenge of being part of a group while Simultaneously leading it. This is hard to do and requires a mix of skill, hard work, initiative, and discretion. Following are some tips that make a good leader: Confidence and Humility if one isn’t confident, then action will not occur. Without action, there is no change. Yet, paradoxically, a leader needs to have humility. No matter how creative and bright one is, often the best ideas and thinking are going to come from someone else. A leader needs to be able to identify that, have good people around who have these ideas. This takes humility, or at least lack of egocentricity. The leader is focused on the ends and doesn’t have to see herself always as the creator of the strategy to get to that end. " Leadership is not about ability .It's about taking responsibility, exceeding expectation & taking charge" " Commitment Committed and dedicated hard working leaders will eventually develop dedicated and hard working organizations regardless of who they start with or the experience they bring to the job. Attentive Listening 2
  3. 3. The leader have two purposes for listening: to connect with people and to learn from them. The effective leaders are attentive listeners who pay attention to what is being said, concentrate on the ideas and issues their followers raise, and take appropriate actions that demonstrate their understanding and concern. Their open door policies are truly ―open door‖, not just a fancy catch-phrase used for self-promotion. Anyone with a genuine concern or valuable contribution is welcomed and encouraged to share it. Great leaders also listen to their customers and do what is needed to meet and exceed their expectations. Planning/Organizing Someone who can see what needs to be done and help the team plan and organize the getting it done. Management is getting things done through people. While a writer or other visionary person may be very influential, even seminal for the cause of change, this is not the quite definition of a leader. A leader means, someone who is taking action, trying to get others .to do something they want to see done. " Before we can lead others, we must first learn to lead ourselves " Appreciation and Fair It is said that the greatest human need is the need to be appreciated. Leaders thank constantly, reward excellence, productivity, loyalty, and ethical conduct. Great leaders do not allow problem employees to accumulate in their team and disrupt other. They admonish the lazy, irresponsible. They understand that every minute spent on a bad employee who refuses to improve is a minute stolen from the good employees that deserve the leader’s full attention and support. Controlling Group Performance 3
  4. 4. A group needs control as an engine needs a throttle— to keep it from running itself into the ground. A group works together best when everybody is headed in the same direction. If a plan is to be properly carried out, someone must lead the effort. Control is a function that the group assigns to the leader to get the job done. Control happens as a result of recognizing the difference between where the group is and where the group is going. Communication Good communicators can take a complex message and simplify it for everyone to understand. People need to connect to you, and along with charisma, communication is the most powerful weapon a leader can have. A Good leaders know what they want. They don’t wait for others to act. A Good leaders push themselves to act and find their own motivation. A Good leaders take more risks. They know the biggest risk of all is inaction. A Good leaders make more mistakes. They fail forward. A leader should understand the needs and characteristics of each participant of the group. This helps the leader to deal with each person as an individual, to treat that individual with respect, and to help the person grow. Communicate through meetings, notes, e-mail, or with any means necessary to get the point or message across. Integrity It is the most important quality a leader must posses. Integrity alone will not make an effective leader, but a leader without integrity will be detrimental to the success of any organization. Integrity is necessary to build trusting relationships. " Don't tell people how to do things, tell them what to do and let them surprise you with their results " " 4
  5. 5. What else ? * Should be on time; always start meetings on time and finish them on time * look for leadership in others; continually inspire and motivate their groups to dream, to be creative, and constantly improve. * Learn how to like people * Be exciting and enthusiastic * Cultivate a sense of humor Mistakes leaders make You want to be an effective leader? Don't make these mistakes! Leadership is an art form. Even though some people are "born" leaders it is an attribute that can be learned. However, to be a truly effective leader sometimes it is more important to know what not to do than what to do. Some of the common mistakes include: 1. Not knowing what others think about you and your management style. Mutual respect is one of the most important aspects of leadership. Ask for feedback on a consistent basis from your direct reports, peers, and colleagues. 2. Zealously guarding your own turf. Many leaders believe they have to be ―one up‖ on others in order to protect their positions and territory. Instead, look at the big picture and what’s in the best interests of the company rather than your own individual interests. 3. Sitting and waiting for “the big plan” to be handed to you. 5
  6. 6. An effective leader will seize the moment and take the initiative to create his own ―big plan‖ based on his long-term goals and outcomes. And he will ensure the plans aligns with the company’s. " Good leaders must first become good servants" 4. Being glued to your chair. With the development of e-mail, the Internet and wireless phone technology, many leaders make the mistake of spending too much time in the office rather than interfacing with their team. Leaders need to structure their daily tasks as well as devoting time to talk with their employees. 5. Unwilling to Lead By Example "Do as I say not as I do." That statement is no longer good enough. To be a great leader you must be willing to get your hands dirty and show your people how it's done when the circumstances warrant it 6. Forgetting to pay attention to the bigger, global climate in which your company operates. It’s important to stay on top of technology trends, competition, and general market trends. The more aware you are of what’s going on in the world, the more you will be able to contribute to your company’s long-term goals. 6
  7. 7. Factors of leadership There are four major factors in leadership: 1- Follower Different people require different styles of leadership. For example, a new hire requires more supervision than an experienced employee. A person who lacks motivation requires a different approach than one with a high degree of motivation. You must know your people! The fundamental starting point is having a good understanding of human nature, such as needs, emotions, and motivation. 2- leader: . You must have an honest understanding of who you are, what you know, and what you can do. Also, note that it is the followers, not the leader who determines if a leader is successful. If they do not trust or lack confidence in their leader, then they will be uninspired. " "The first responsibility of a leader is to define reality. The last is to say thank you" "The first responsibility of a leader is to define reality. The last is to say thank you. In between, 3-communication: is a servant." the leader You lead through two-way communication. Much of it is nonverbal. For instance, when you "set the example," that communicates to your people "The first responsibility of a leader is to define reality. The last is to say thank you. In between, 7 the leader is a servant."
  8. 8. that you would not ask them to perform anything that you would not be willing to do. What and how you communicate either builds or harms the relationship between you and your employees. 4-situation: All are different. What you do in one situation will not always work in another. You must use your judgment to decide the best course of action and the leadership style needed for each situation. For example, you may need to confront an employee for inappropriate behavior, but if the confrontation is too late or too early, too harsh or too weak, then the results may prove ineffective. Various forces will affect these factors. Examples of forces are your relationship with your seniors, the skill of your people, the informal leaders within your organization, and how your company is organized. If your actions inspire others to dream more, learn more, do more and become more, you are a leader" Leaders vs. managers ―you manage things; you lead people.‖ – Grace Murray Hopper As Hopper indicates, leadership and management are two different things. We need to train our team leaders to be leaders as well as managers. Leaders managers Focus on things Focus on people Do things right Do the right things *Plan Inspire *Organize Motivate *Control Build Follow the rules Shape entities 8
  9. 9. * The highlighted activities are common (leaders & managers) leadership - overlapping needs The basic principle of leadership can be summed up as a balancing act of overlapping needs:  Task needs – Enable the group to achieve the task  Team needs – Build and maintain the team  Individual needs – Develop the individual For a leader, it is important to focus the right amount on each of these overlapping needs. A micro-manager is focusing too much one area and reigning as tight control as possible over the team’s tasks. By doing this, they are not paying enough attention to the team or the individuals. They need to learn to let go of detailed control to gain overall control of the team. 9
  10. 10. Don’t throw our poor team leaders in at the deep end – get them support, get them training and let them lead their team to greatness! in hospital In the radiology department, workers may face some problems along their day. The nature of the problem can be: - Technical - People (workers, patients and their relatives) - Ethical - Safety - Financial The leader in such situations imparts a sense of personal power, self direction. He/she provides greater understanding and control of events. During long work times in hospitals, he/she will be there when needed to inspire and encourage the team. The good leader can bring his/her team all together which affect the quality of work in the department. "People don't care how much you know until they know how much you care." [DONE] 10