Social Brand Management<br />Shashi Bellamkonda Network Solutions<br />#sswoot<br />2010<br />
Edelman Trust barometer : Conversation with Employees increases credibility<br />Edelman Trust Barometer <br />
Emarketer :Social Media is Trustworthy<br />http://www.emarketer.com/Article.aspx?R=1007863<br />
The Social Customer Engagement Index : Industry wise distribution<br />http://bit.ly/cmV8MT<br />
Still relatively new<br />http://bit.ly/cmV8MThttp://thesocialcustomer.com<br />
Lone Rangers or Teams?<br />http://bit.ly/cmV8MThttp://thesocialcustomer.com<br />
Budgets<br />http://bit.ly/cmV8MThttp://thesocialcustomer.com<br />
How much of Customer Service is done in Social Channels<br />http://bit.ly/cmV8MThttp://thesocialcustomer.com<br />
Social Networks used<br />http://bit.ly/cmV8MThttp://thesocialcustomer.com<br />
Networks most effective<br />http://bit.ly/cmV8MThttp://thesocialcustomer.com<br />
Impact of Social Customer Service<br />http://bit.ly/cmV8MThttp://thesocialcustomer.com<br />
Challenge<br />http://bit.ly/cmV8MThttp://thesocialcustomer.com<br />
Satisfaction<br />http://bit.ly/cmV8MThttp://thesocialcustomer.com<br />
Small Business Social Media usage<br />
Small Business Expectations of Social Media use<br />
Network Solutions Case Study<br />
Customer Socialgraphics<br />http://www.web-strategist.com/blog/2010/01/21/socialgraphics-help-you-to-understand-your-cust...
Happy Birthday<br />
Social Brand Management Panel at Search and Social Woot 2010
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Social Brand Management Panel at Search and Social Woot 2010

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From managing customer service through Twitter and Facebook to keeping the positive comments flowing in the blogosphere

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Social Brand Management Panel at Search and Social Woot 2010

  1. 1. Social Brand Management<br />Shashi Bellamkonda Network Solutions<br />#sswoot<br />2010<br />
  2. 2. Edelman Trust barometer : Conversation with Employees increases credibility<br />Edelman Trust Barometer <br />
  3. 3. Emarketer :Social Media is Trustworthy<br />http://www.emarketer.com/Article.aspx?R=1007863<br />
  4. 4. The Social Customer Engagement Index : Industry wise distribution<br />http://bit.ly/cmV8MT<br />
  5. 5. Still relatively new<br />http://bit.ly/cmV8MThttp://thesocialcustomer.com<br />
  6. 6. Lone Rangers or Teams?<br />http://bit.ly/cmV8MThttp://thesocialcustomer.com<br />
  7. 7. Budgets<br />http://bit.ly/cmV8MThttp://thesocialcustomer.com<br />
  8. 8. How much of Customer Service is done in Social Channels<br />http://bit.ly/cmV8MThttp://thesocialcustomer.com<br />
  9. 9. Social Networks used<br />http://bit.ly/cmV8MThttp://thesocialcustomer.com<br />
  10. 10. Networks most effective<br />http://bit.ly/cmV8MThttp://thesocialcustomer.com<br />
  11. 11. Impact of Social Customer Service<br />http://bit.ly/cmV8MThttp://thesocialcustomer.com<br />
  12. 12. Challenge<br />http://bit.ly/cmV8MThttp://thesocialcustomer.com<br />
  13. 13. Satisfaction<br />http://bit.ly/cmV8MThttp://thesocialcustomer.com<br />
  14. 14. Small Business Social Media usage<br />
  15. 15. Small Business Expectations of Social Media use<br />
  16. 16. Network Solutions Case Study<br />
  17. 17. Customer Socialgraphics<br />http://www.web-strategist.com/blog/2010/01/21/socialgraphics-help-you-to-understand-your-customers-slides-and-recording/<br />
  18. 18. Happy Birthday<br />

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