2010 Lotusphere Instructor Day IDC Presentation


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This is the presentation from Lotusphere 2010 Instructor Day presented by Joyce Davis and Sharyn Richard of the Lotus Technical Information and Education Community.

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  • Hhow many have contributed or used content from a product wiki?
  • Note that they may have seen this before in 2008, but this is the new and improved CCA updated look can add individual topics can pull from multiple sources We will be defining use case scenarios for instructors using CCA – visit us in the UX Lab to help us with the user case scenarios.
  • MyDoc is working area you want to include to your set of info Basic demo – customizing a preset list of topics add a doc set go to mydocs expand and deselect what they don't want Intermediate demo – selecting topics from multiple sets access quickr doc filter by troubleshooting add entire daos course set print to pdf (troubleshooting is appended to daos course) Note: It is in the plans to be able to intermingle topics
  • Future of Redbooks: Delivering in-depth Redbook content in a dynamic and collaborative way (Jennifer Heins) We often hear that Redbooks become out-of-date and how there is no easy way to update them when newer product versions are released. We listened to your feedback, starting at Lotusphere last year, and as a result we've partnered with the IBM Redbooks team to deliver Redbooks Wikis. Wikis are a natural choice due to the dynamic and collaborative nature of the technology. Now that we are in the midst of this transformation we want to know what you think. Are wikis an effective way to deliver this information? What do you like and what would you want to see improved? Come share your experiences and opinions on this popular form of enablement. This BoF session is for administrators, developers, and really anyone who has ever used a Redbook. Domino-pedia One Year Later At the 2008 Lotusphere, we met with members of the community to hear about how they used Wikis and more importantly, what they would like to see in a product-focused Wiki. A year later, the Notes and Domino Wiki is one of the most active of all the IDC product Wikis. We want to talk about what's working, what's not, and how you use this Wiki in your organization. Topic Description Facilitators Hands-on with Info 2.0 - The future of technical content Have you ever been confronted with too much information or too many options? Check out the latest IBM innovations that will help you stop working for the information, and start making that information work for you. Use the tools for yourself and let us know what you think. Bluegrass, hDITA, and RaRE - Bluegrass provides the server-side aggregation and transformation of content, hDITA provides semantics on top of the HTML markup, and RaRE offers a very decoupled way for users to share ratings and reviews of content IBM Mashup Center - see how we're using Mashup Center to make technical content findable, filterable, and customizable on key criteria Video-based doc - see how the Lotus Forms Turbo team is using flash-based demos and product-integrated help to provide all end user documentation Jen Heins Hands-on with Info 2.0 - Tapping into the power of the community to boost technical content Info 2.0 is all about tapping into the collective knowledge of Lotus experts, both inside and outside of IBM. Explore our product wikis and hear about plans to transition all product documentation to them. See how we've used redwikis as a dynamic and collaborative approach to creating and maintaining in-depth, Redbook content. And check out the new look we're planning for the Lotus discussion forums using a new XPages-based design. We look forward to your feedback and suggestions. Craig Lordan Hands-on with Info 2.0 - Bringing rich media to learning Videos, tutorials, reference cards, product tours, and webinars are all in the mix of content deliverables that Lotus creates to help our customers quickly come up to speed on the latest features. Experience a product via a flash demo or video, learn from a tutorial or webinar, ask questions, and provide feedback. The Learning Plug-in for IBM Lotus Notes is a sidebar plug-in that is used to view and filter learning materials inside your IBM® Lotus Notes® 8 client. Sharyn Richard
  • 2010 Lotusphere Instructor Day IDC Presentation

    1. 1. Lotus Technical Information and Education Community Sharyn Richard Learning Strategist Joyce Davis Community Manager
    2. 2. Agenda <ul><li>Lotus Technical Information and Education community overview </li></ul><ul><li>Community courseware wiki </li></ul><ul><li>Custom Content Assembler demo </li></ul><ul><li>Learning Widget </li></ul>
    3. 3. <ul><li>Who we are </li></ul><ul><ul><li>IBMers, business partners, certified instructors, customers </li></ul></ul><ul><li>Value to you </li></ul><ul><ul><li>Gain technical knowledge and stay current </li></ul></ul><ul><ul><li>Supplement your course material with community content </li></ul></ul><ul><ul><li>Build business relationships </li></ul></ul><ul><ul><li>Receive recognition and visibility </li></ul></ul><ul><ul><li>Influence the direction of content development and delivery </li></ul></ul><ul><li>How to participate </li></ul><ul><ul><li>Contribute to Lotus wikis </li></ul></ul><ul><ul><li>Respond to technical forum posts </li></ul></ul><ul><ul><li>Contribute to OpenNTF.org </li></ul></ul><ul><ul><li>Follow us on Facebook and Twitter </li></ul></ul><ul><ul><li>Suggest content ideas on Ideajam </li></ul></ul><ul><li>When we meet </li></ul><ul><ul><li>Virtual community meetings 4 th Tuesday of each month </li></ul></ul><ul><li>Join us in Lotus Greenhouse! </li></ul>Lotus Technical Information and Education Community
    4. 4. www.lotus.com/ldd/lotustechinfo Community “landing page”
    5. 5. Community page in Lotus Greenhouse
    6. 6. www.lotus.com/ldd/wikis Lotus wiki landing page Recent contributor highlights
    7. 7. New Look for the Product Wikis
    8. 8. Review Product Wikis in 2009 <ul><li>Based on XPages </li></ul><ul><ul><li>Wiki template is available on openntf.org </li></ul></ul><ul><li>New Welcome Page </li></ul><ul><li>New Media Gallery </li></ul><ul><li>New resource pages </li></ul><ul><li>Types of content in the product wikis </li></ul><ul><ul><li>Integration, migration experiences </li></ul></ul><ul><ul><li>Customer-contributed problems/solutions </li></ul></ul><ul><ul><li>Best practices, hints & tips, FAQs </li></ul></ul><ul><ul><li>Links to additional resources; supplemental information </li></ul></ul><ul><ul><li>Informal learning, videos, tutorials, demos </li></ul></ul><ul><ul><li>Sample applications & sample code </li></ul></ul><ul><ul><li>Documentation – ongoing throughout 2010 </li></ul></ul><ul><ul><li>Redbook content </li></ul></ul><ul><ul><li>Preview guide for rolling out new release to users – developed in Symphony and customizable </li></ul></ul>
    9. 9. Wiki Metrics
    10. 10. Translating Wiki Content
    11. 11. Media Gallery <ul><li>Demonstrations </li></ul><ul><li>Videos </li></ul><ul><li>Reference cards </li></ul><ul><li>Web seminars </li></ul><ul><li>Tutorials </li></ul><ul><li>Product tours </li></ul><ul><li>Webcasts </li></ul><ul><li>Presentations </li></ul>
    12. 12. Community Courseware wiki – just for you! <ul><li>Goal: Develop a community revolving around education where all practitioners collaborate and strengthen educational content. </li></ul><ul><ul><li>Produce and reuse more education and learning content to supplement training plans and satisfy customer/student requirements. </li></ul></ul><ul><ul><li>Provide a method to extend your business and training plans and/or course offerings </li></ul></ul><ul><ul><li>Provide you with more options to fulfil unique and/or specific training requirements </li></ul></ul><ul><li>What Sort of Topics? </li></ul><ul><ul><li>Niche topics </li></ul></ul><ul><ul><li>Platform specific topics </li></ul></ul><ul><ul><li>Advanced topics </li></ul></ul><ul><ul><li>Hot topics </li></ul></ul><ul><ul><li>User content </li></ul></ul>
    13. 13. Community Courseware wiki – just for you!... <ul><li>What Type of Content? </li></ul><ul><ul><li>Presentations </li></ul></ul><ul><ul><li>Exercises </li></ul></ul><ul><ul><li>Demonstrations </li></ul></ul><ul><ul><li>Lessons or Modules </li></ul></ul><ul><ul><li>Instructor Preparation </li></ul></ul><ul><li>What else? </li></ul><ul><ul><li>Open throughout the product lifecycle </li></ul></ul><ul><ul><ul><li>continuous improvement </li></ul></ul></ul><ul><ul><li>Use feeds, recent articles, twitter to find out what's new </li></ul></ul><ul><ul><li>Includes templates, samples, instructions </li></ul></ul>
    14. 14. Community Courseware Wiki Today
    15. 15. Community Courseware Wiki Today Articles of particular interest
    16. 16. Community Courseware Wiki Today Easy access to documentation, education, and certification pages.
    17. 17. Community Courseware Wiki Today... Easy access to product wikis.
    18. 18. New Content for Point Releases
    19. 19. Post Your Ideas for New Content <ul><li>New WebSphere Portal materials recently added by your colleagues: </li></ul><ul><ul><li>David Wilkerson </li></ul></ul><ul><ul><li>Marco Zanchi </li></ul></ul>
    20. 20. Fast Path to Getting Started Guide to help you deliver a traditional ILT course in an online environment. Start here to learn about the Community Courseware wiki.
    21. 21. Templates and Tools Download templates to create an instructor guide, a presentation, or a reference card.
    22. 22. Planned for 2010 - Profiles
    23. 23. Custom Content Assembler <ul><li>Instructors are one of the target audiences for CCA </li></ul><ul><li>Future plans </li></ul><ul><ul><li>All documentation available in CCA </li></ul></ul><ul><ul><li>In review, what course materials should be in CCA (supplemental materials to existing courseware) </li></ul></ul><ul><li>Available now from Lotus Labs page: http://info2.lotus.com/mapalicious/home </li></ul>
    24. 24. Five Easy Steps to Using CCA
    25. 25. Custom Content Assembler Demo
    26. 26. Learning Widget in 2009
    27. 27. Learning Widget in 2010 <ul><li>Branching out into other products such as Lotus Connections and Lotus Quickr. </li></ul><ul><li>Adding the ability to select products during installation. </li></ul><ul><li>Investigating the ability to allow customers to add/remove learning materials in the Learning Widget </li></ul>
    28. 28. Let's talk some more! <ul><li>Showcase Floor </li></ul><ul><ul><li>Pedestal #11 – Community and Learning </li></ul></ul><ul><li>User Experience Lab </li></ul><ul><ul><li>Dolphin Asia 4 </li></ul></ul><ul><ul><li>Usability testing </li></ul></ul><ul><ul><ul><li>Tutorials </li></ul></ul></ul><ul><ul><ul><li>Learning Widget </li></ul></ul></ul><ul><ul><ul><li>Wikis </li></ul></ul></ul><ul><ul><ul><li>Custom Content Assembler </li></ul></ul></ul><ul><li>Certification Preparation Lab </li></ul><ul><ul><li>Dolphin Oceanic 4 & 5 </li></ul></ul>
    29. 29. Legal Disclaimer <ul><li>© IBM Corporation 2009. All Rights Reserved. </li></ul><ul><li>The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. </li></ul><ul><li>References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. </li></ul><ul><li>Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here. </li></ul><ul><li>All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. </li></ul><ul><li>IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries, or both. Unyte is a trademark of WebDialogs, Inc., in the United States, other countries, or both. </li></ul><ul><li>Adobe, the Adobe logo, PostScript, and the PostScript logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States, and/or other countries. </li></ul><ul><li>Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. </li></ul><ul><li>Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. </li></ul><ul><li>Intel, Intel Centrino, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. </li></ul><ul><li>UNIX is a registered trademark of The Open Group in the United States and other countries. </li></ul><ul><li>If you reference Linux® in your presentation, please mark the first use and include the following; otherwise delete: </li></ul><ul><li>Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. </li></ul><ul><li>Other company, product, or service names may be trademarks or service marks of others. </li></ul><ul><li>All references to Renovations refer to a fictitious company and are used for illustration purposes only. </li></ul>