2010 IBM Lotus Certified Instructor Day
Welcome to our Instructor Community!
Agenda
●   Welcome!

●   Certification and Instructor Program Initiatives – Sara Nicklin

●   Education Offerings and Deli...
Certification and Instructor Program Initiatives
Sara Nicklin | Lotus Professional Certification Program Manager
Exam Schedule for 2010 - Tentative
Exam Development Highlights
       ▬    New development model rolled out in June
      ...
Certification & Instructor Program Initiatives
●   2009: Highlights
     ▬   Take It Again program – launched SWG wide
   ...
Lotus Knows Excellent Instructors
●   Selected videos submitted by Lotus Certified Instructors are featured on
    the LE ...
Instructor Program Administrators
●   Point of contact for instructor
●   Respond to inquiries
●   Approve, upgrade and gu...
Instructor Program Administrators
Geography                 Contact                     Email

ASEAN                     R...
Education Offerings and Delivery Update
Sonia Malik | Lotus Education Product Manager
Dennie Tinguely | Lotus Education De...
IBM Software Services for Lotus
                                                                                          ...
IBM Software Services for Lotus
                            Consulting | Education | Accelerated Value Program


Feedback ...
IBM Software Services for Lotus
                                                                     Consulting | Educatio...
IBM Software Services for Lotus
                                                      Consulting | Education | Accelerated...
IBM Software Services for Lotus
                                                                     Consulting | Educatio...
IBM Software Services for Lotus
                                                  Consulting | Education | Accelerated Val...
IBM Software Services for Lotus
                                                     Consulting | Education | Accelerated ...
IBM Software Services for Lotus
                                                                                          ...
IBM Software Services for Lotus
                                                   Consulting | Education | Accelerated Va...
IBM Software Services for Lotus
                             Consulting | Education | Accelerated Value Program




Follow...
Successful Online Presentations
Ginny FitzPatrick | Certified Independent Instructor
Agenda
●   Tips

●   Screenshots

●   Q&A




            21
Background & Experience
●   CLI/CLP since 1994
     ▬   Administration, Development, Collaborative Tools, Portal
     ▬   ...
Experience & Comfort
●   Topic to be presented
●   Presentation skills
●   On-line tool being used




             23
Experience with the On-line Tool
●   Complete the tutorials
●   Read the documentation
●   Practice
     ▬   BEFORE the fi...
IBM Learning




Body Language in Centra




      Press these buttons on your toolbar to…
        Raise your hand when yo...
IBM Learning




Sign in, please…




26      Centra 101 Session 1: Introduction to e-Facilitating   © 2006 IBM Corporation
IBM Learning




A few Ground Rules
     Before the session:
       Shut down e-mail, instant messaging, cell phones, and ...
IBM Learning




What if…
      You get disconnected from Centra?
        –    Click on the link in your confirmation and ...
IBM Learning




What if…
      You get disconnected from Centra?
        –    Click on the link in your confirmation and ...
Use the On-line Tool Features
●   Annotations
     ▬   Use pointer
     ▬   Underline or highlight key text
     ▬   Use c...
Student Interaction
●   Get students comfortable talking on-line
●   Extra work at start of class but well worth it
●   Be...
Lab Time
●   Keep students on-line during labs
●   Try to share common questions with everyone in chat
     ▬   Direct stu...
Typical Daily Schedule
●   Lecture 1
     ▬   10 minute break

●   Lecture 2
●   Lab 1
     ▬   45 minute lunch break

●  ...
Pacing Tips
●   Display agenda at the start of each day
     ▬   Keep referring back to this so they know where they are i...
Retaining Their Attention
●   Use all your presentation skills
●   Show video clips
●   Share IT jokes
●   Put brain tease...
Contingency Plans
●   Student looses internet access
     ▬   Have procedures in place for phone dial-in

●   Instructor l...
Screen Shots
●




       37
Chat




       38
Application Sharing
●




       39
Survey Questions
●




       40
Lab Status Question
●




       41
Feedback
●




      42
Video
●




        43
Web Safari
©




       44
Sharing URLs
©




      45
Questions & Comments




      46
2010 Strategy and Wrap Up
Dianne Young | Lotus Education Programs Director
Presentation of the 2009 Instructor Awards
Sara Nicklin | Lotus Professional Certification Program Manager
Legal Disclaimer
© IBM Corporation 2009. All Rights Reserved.

The information contained in this publication is provided f...
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2010 Lotus Certified Instructor Day

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This presentation is from 2010 Lotusphere Instructor Day presented by Sara Nicklin, Denise Tinguely, Sonia Malik, and Diane Young from Lotus Education.

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2010 Lotus Certified Instructor Day

  1. 1. 2010 IBM Lotus Certified Instructor Day Welcome to our Instructor Community!
  2. 2. Agenda ● Welcome! ● Certification and Instructor Program Initiatives – Sara Nicklin ● Education Offerings and Delivery Update – Denise Tinguely & Sonia Malik ● Lotus Technical Information and Education (LTIE) Community – Sharyn Richard & Joyce Davis ● ILO Delivery Best Practices – Virginia Fitzpatrick ● 2010 Strategy and Wrap Up – Dianne Young ● 2009 Instructor Awards – Sara Nicklin 2
  3. 3. Certification and Instructor Program Initiatives Sara Nicklin | Lotus Professional Certification Program Manager
  4. 4. Exam Schedule for 2010 - Tentative Exam Development Highlights ▬ New development model rolled out in June ▬ Creation of in-house assessment tests ▬ Increased collaboration between certification and internal organizations Q1 Administering IBM Lotus Sametime 8.5 IBM Certified System Administrator - Lotus Sametime 8.5 Q1 IBM Lotus Sametime Proxy 8.5 Application Development IBM Certified Application Developer - Lotus Sametime Proxy 8.5 Q2 - ? Developing Applications with the IBM Lotus Sametime Toolkit 8.5 IBM Certified Application Developer - Lotus Sametime 8.5 Programming Toolkit Q2 Administering IBM Lotus Sametime 8.5 Meetings IBM Certified Specialist for Lotus Sametime 8.5 - Meetings Q2 Administering IBM Sametime 8.5 with the Gateway IBM Certified Specialist for Lotus Sametime 8.5 - The Gateway Q3 Administering IBM Lotus Sametime 8.5 Advanced IBM Certified Specialist for Lotus Sametime 8.5 Advanced TBD Building Portlets with IBM WebSphere Portlet Factory 7 IBM Certified Solution Developer - IBM WebSphere Portal 7 TBD IBM WebSphere Portal 7 Deployment and Administration Update IBM Certified System Administrator - IBM WebSphere Portal 7 TBD IBM WebSphere Portal 7 Deployment and Administration I IBM Certified System Administrator - IBM WebSphere Portal 7 TBD IBM WebSphere Portal 7 Deployment and Administration II 4
  5. 5. Certification & Instructor Program Initiatives ● 2009: Highlights ▬ Take It Again program – launched SWG wide ▬ Top Achiever Campaign ▬ Early Enablement program revised ● 2010: What's Coming ▬ Further revisions to the enablement process ▬ Increased regional input and participation ▬ Bundling tests with all pre-existing ILT courseware ▬ Promotion of our Certified Instructors 5
  6. 6. Lotus Knows Excellent Instructors ● Selected videos submitted by Lotus Certified Instructors are featured on the LE YouTube channel, Lotus Training ● Parameters ▬ Meet YouTube Specifications ▬ 3-4 minutes long ▬ Mention in which Lotus course product is featured ▬ Open format – up to individual discretion ▬ Include bio blurb / slide ● Promotes our top instructors on the web while highlighting Lotus products and courseware ● Process and Detailed Information coming soon ▬ In Instructor Corner of Clippings ▬ In LE Instructor Forum ▬ On Lotus Instructor Web Sites – public and private Lotus Knows you're excellent....now show the world! 6
  7. 7. Instructor Program Administrators ● Point of contact for instructor ● Respond to inquiries ● Approve, upgrade and guide Instructors through application process ● Run local enablement sessions ● Respond to regional shortfalls 7
  8. 8. Instructor Program Administrators Geography Contact Email ASEAN Raymond Josef Edward Lara larara@ph.ibm.com Australia / New Zealand Kerry Trevethan kerry_trevethan@au1.ibm.com Europe, Middle East and Thomas Lang Thomas.Lang@at.ibm.com Africa Greater China Group Liu Jie liujie@cn.ibm.com India Vaidehi Srinivas vaisrini@in.ibm.com Japan Satoru Iwasak E61342@jp.ibm.com Korea Tae-Hyung Kim thykim@kr.ibm.com Latin America Eliane Vido Nadur enadur@br.ibm.com North America Carol Koschak carolk@us.ibm.com Why Certify? The Value of Lotus Professional Certification: 4:00-5:00pm in the Dolphin Suite 6099, Monday January 18th 8
  9. 9. Education Offerings and Delivery Update Sonia Malik | Lotus Education Product Manager Dennie Tinguely | Lotus Education Delivery Manager
  10. 10. IBM Software Services for Lotus Consulting | Education | Accelerated Value Program Lotus Education Portfolio as of 12/31/2009 M ode Notes / Portal Portlet WCM Form s Sam etim e Quickr Conne ctions Sym phony Lotus Live Dom ino Factory ILT / ILO Portal Portlet WCM ST 8.5 ND 6.1.5 Factory 6.1.5 Advanced 8.5 AD 6.1.5 End Use r IBM ( ISSL Education, IDR, Partner Informal learning Support Education ) ( Complementary resources ( dW) Offerings, licensed assets )
  11. 11. IBM Software Services for Lotus Consulting | Education | Accelerated Value Program Feedback from our learners ...
  12. 12. IBM Software Services for Lotus Consulting | Education | Accelerated Value Program Courses planned for 2010 ● Self-paced Virtual Classes developed by CGS – ND 8.5 System Administration – Portal 6.1 Application Development – Portal 6.1 System Administration ● MultiMedia Library for Lotus Software – Domino 8.5.x (tentative) – Sametime 8.5 (tentative) ● Help Desk Basic Troubleshooting for IBM Lotus Notes Domino 8.5.1 ● Fundamentals of IBM Lotus Domino 8.5.1 Application Development ● Developing IBM Lotus Domino 8.5.1 Applications: Intermediate Skills ● Building Web Applications with IBM Lotus Domino Designer 8.5.1 ● Exploring New features of IBM WebSphere Portal Administration & Portal Development ● WebSphere Portal: IBM WebSphere Portal 7 Administration 1 , 2 and bundle ● WebSphere Portal: IBM WebSphere Portal 7 Application Development 1 , 2 and bundle
  13. 13. IBM Software Services for Lotus Consulting | Education | Accelerated Value Program Offerings strategy moving forward 2010 and beyond .. ● Lotus Education will develop core ND & WP courses in ILT/ILO & SPVC form factor using in-house developers ● Make available IDR Workshops and Support Education courses for non- core courses ● Seed the community courseware wiki with non-core QR, CN courses and let partners develop ● Use 3rd party enrollment services for niche offerings – also to include virtual technical seminars, bootcamps, Meet The Expert sessions ● Materials licensing for popular niche courses ● Resell partner elearning content
  14. 14. IBM Software Services for Lotus Consulting | Education | Accelerated Value Program IBM Lotus Training Delivery: Outlook for Instructors ● Flexibility required to meet customers' evolving preferences and needs. ● Instructor-led modalities still primary – Instructor-led public classes – Instructor-led private, on-site classes – Instructor-led on line: multiple, live virtual modalities – Instructor-led Workshops ● Emphasis on subject matter expertise and new delivery skills ● Preparation and enablement
  15. 15. IBM Software Services for Lotus Consulting | Education | Accelerated Value Program Delivery Modality Mix – 2008 through 2010 E-learning 2% E- Learning MML 2% Conf Conf MML Conf 8% 7% 11% 9% 10% Public Public AITP Public 54% Private Private 26% Private 46% 38% 35% 37% Public- Direct 18% 2008 2009 2010
  16. 16. IBM Software Services for Lotus Consulting | Education | Accelerated Value Program Top WW courses - direct 1 IBM Lotus Domino 8 System Administration Operating Fundamentals 2 IBM WebSphere Portal V6.1 System Administration 1 and 2 3 IBM WebSphere Portal V6.1 Application Development 1 and 2 4 Managing IBM Lotus Domino 8 Servers and Users 5 Fundamentals of IBM Lotus Domino 8 Application Development Top WW Courses – AITP 1 IBM Lotus Domino 8 System Administration Operating Fundamentals 2 Managing IBM Lotus Domino 8 Servers & Users 3 Building the IBM Lotus Domino 8 Infrastructure 4 Exploring New Features in IBM Lotus Domino 8 Administration 5 Fundamentals of IBM Lotus Domino 8 Application Development
  17. 17. IBM Software Services for Lotus Consulting | Education | Accelerated Value Program 2009 WW Students Trained - IBM Direct 2009 WW Students Trained - AITP WP SN 8% 2% WP 32% ND ND SN SN WP WP ND SN 62% ND 6% 90% 2009 WW Students trained by Curriculum by Geo 1600 1400 1200 1000 ND 800 SN WP 600 400 200 0 APS CEEMEA Japan LA NA NE SW
  18. 18. IBM Software Services for Lotus Consulting | Education | Accelerated Value Program Overall Flexible Training Options Lotus knows that training should be personalized to give you fast answers with flexible pricing options. That's why we have created a portfolio of affordable offerings that make it easy for you to get the training you need anywhere, anytime. ● Public classes ● On-site Training ● Instructor-led Online ● Self-paced Virtual Classroom ● Certification ● MultiMedia Library for Lotus Software
  19. 19. IBM Software Services for Lotus Consulting | Education | Accelerated Value Program Follow and join us on .... ● Twitter ● YouTube ● LinkedIn ● Slideshare
  20. 20. Successful Online Presentations Ginny FitzPatrick | Certified Independent Instructor
  21. 21. Agenda ● Tips ● Screenshots ● Q&A 21
  22. 22. Background & Experience ● CLI/CLP since 1994 ▬ Administration, Development, Collaborative Tools, Portal ▬ Independent ● Teaching IT topics since 70's ▬ Fortran w/ Punched Cards ▬ Time-sharing with Control Data Corporation ▬ Lotus products since VisiCalc ▬ Lotus Notes since initial beta ● WebSphere ▬ Administration -- WAS, ESB, WPS ▬ Development RAD 7.5 – all levels ▬ SOA & SOI ● Will Teach Anything 22
  23. 23. Experience & Comfort ● Topic to be presented ● Presentation skills ● On-line tool being used 23
  24. 24. Experience with the On-line Tool ● Complete the tutorials ● Read the documentation ● Practice ▬ BEFORE the first session ▬ With another person ▬ Log in with two ids from two workstations ▬ Experiment with drawing, annotating, polling and screen sharing ● Student orientation slides ▬ Provided as first chapter of every on-line course ▬ Demo slides 24
  25. 25. IBM Learning Body Language in Centra Press these buttons on your toolbar to… Raise your hand when you want to speak – When called upon and given a microphone, press the Ctrl key and speak clearly; release the “talk” key when you are finished Answer "yes or no" questions Show amusement or approval Let us know you are temporarily away 25 Centra 101 Session 1: Introduction to e-Facilitating © 2006 IBM Corporation
  26. 26. IBM Learning Sign in, please… 26 Centra 101 Session 1: Introduction to e-Facilitating © 2006 IBM Corporation
  27. 27. IBM Learning A few Ground Rules Before the session: Shut down e-mail, instant messaging, cell phones, and other distractions Run the Centra Audio Wizard During the session: Raise your hand when you want to speak When called upon and given a microphone, press the Ctrl or F12 key and speak clearly; release the “talk” key when you are finished Use Text Chat as directed by your facilitator Use the Feedback button to tell the facilitator things are not clear, or are moving too fast or too slow 27 Centra 101 Session 1: Introduction to e-Facilitating © 2006 IBM Corporation
  28. 28. IBM Learning What if… You get disconnected from Centra? – Click on the link in your confirmation and come right back in – Shut down all browser windows, restart one, and come back in – Contact Learner Support Your instructor gets disconnected? – Wait while he or she comes back in – Check Text Chat for updates from Learner Support – Replicate and check for new mail from Learner Support or your instructor in case he or she can not get back in The Centra server is unavailable? – Replicate Notes and check for new mail from Learner Support or your instructor with information and instructions on how to proceed 28 Centra 101 Session 1: Introduction to e-Facilitating © 2006 IBM Corporation
  29. 29. IBM Learning What if… You get disconnected from Centra? – Click on the link in your confirmation and come right back in – Shut down all browser windows, restart one, and come back in – Contact Learner Support Your instructor gets disconnected? – Wait while he or she comes back in – Check Text Chat for updates from Learner Support – Replicate and check for new mail from Learner Support or If you encounter technical your instructor in case he or she can not get back in problems, contact Learner Support: The Centra server is unavailable? telephone: • By 1 888-426-0014 (US and Canada) or – Replicate Notes and check for new mail from Learner Support or your instructor with information and instructions on +1 404-238-7000 (International) how to proceed • By e-mail or Notes: edhelp@us.ibm.com or EDHELP/Atlanta/Contr/IBM@IBMUS 29 Centra 101 Session 1: Introduction to e-Facilitating © 2006 IBM Corporation
  30. 30. Use the On-line Tool Features ● Annotations ▬ Use pointer ▬ Underline or highlight key text ▬ Use circle or oval to draw attention to a particular area of the slide ▬ Enter text as needed ● White Board ▬ Diagrams ▬ Draw diagrams in advance ▬ Can be saved & reused later in class ▬ Messages to students ● Video – USE IT! ▬ First half day ▬ Start of each lecture 30
  31. 31. Student Interaction ● Get students comfortable talking on-line ● Extra work at start of class but well worth it ● Be prepared with ice-breaker questions ▬ Where are you logged in from? ▬ What is the weather like in your area? ● Always use their names ▬ No eye contact possible ● Notepad parking lot ▬ Create notepad file to hold questions ▬ Document interesting URL links ▬ Screen share whenever you update it ▬ Give to students at the end of class 31
  32. 32. Lab Time ● Keep students on-line during labs ● Try to share common questions with everyone in chat ▬ Direct students to monitor the chat window ● Students have no one to ask but you ▬ No one sitting next to them ● Print & distribute an errata if necessary ▬ Review it at start of the lab ▬ Encourage students to update their lab guide with edits ● Every student MUST have a hardcopy of lab guide! ▬ Waste too much time trying to toggle between lab guide & virtual server 32
  33. 33. Typical Daily Schedule ● Lecture 1 ▬ 10 minute break ● Lecture 2 ● Lab 1 ▬ 45 minute lunch break ● Lab 2 ● Lecture 3 ▬ 10 minute break ● Lecture 4 ● Lab 3 ● Lab 4 33
  34. 34. Pacing Tips ● Display agenda at the start of each day ▬ Keep referring back to this so they know where they are in the schedule ● Use countdown clock for breaks ▬ Demo ● Document in chat window when you are taking a break ● Encourage students to do labs while you are available ● Stick to allocated lab time ▬ Remote students get distracted easily ▬ Don't fall behind on schedule ● Be available at 8:30 AM for questions ▬ Many students do labs at night & have questions in the morning ▬ Don't get involved in troubleshooting before first lecture – START ON TIME 34
  35. 35. Retaining Their Attention ● Use all your presentation skills ● Show video clips ● Share IT jokes ● Put brain teasers puzzles on the screen while waiting to start ● Encourage students to share ▬ Maybe one has a photography site to share ▬ Share interesting web sites ● Encourage doodling ▬ A doodle is a type of sketch, an unfocused drawing made while a person's attention is otherwise occupied. Wikipedia 35
  36. 36. Contingency Plans ● Student looses internet access ▬ Have procedures in place for phone dial-in ● Instructor looses internet access ▬ Have HARDCOPY of valid phone numbers for students ▬ Have backup conference call in place ● Hosting site looses internet access ● Students do not have materials 36
  37. 37. Screen Shots ● 37
  38. 38. Chat 38
  39. 39. Application Sharing ● 39
  40. 40. Survey Questions ● 40
  41. 41. Lab Status Question ● 41
  42. 42. Feedback ● 42
  43. 43. Video ● 43
  44. 44. Web Safari © 44
  45. 45. Sharing URLs © 45
  46. 46. Questions & Comments 46
  47. 47. 2010 Strategy and Wrap Up Dianne Young | Lotus Education Programs Director
  48. 48. Presentation of the 2009 Instructor Awards Sara Nicklin | Lotus Professional Certification Program Manager
  49. 49. Legal Disclaimer © IBM Corporation 2009. All Rights Reserved. The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. If the text contains performance statistics or references to benchmarks, insert the following language; otherwise delete: Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here. If the text includes any customer examples, please confirm we have prior written approval from such customer and insert the following language; otherwise delete: All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. Please review text for proper trademark attribution of IBM products. At first use, each product name must be the full name and include appropriate trademark symbols (e.g., IBM Lotus® Sametime® Unyte™). Subsequent references can drop “IBM” but should include the proper branding (e.g., Lotus Sametime Gateway, or WebSphere Application Server). Please refer to http://www.ibm.com/legal/copytrade.shtml for guidance on which trademarks require the ® or ™ symbol. Do not use abbreviations for IBM product names in your presentation. All product names must be used as adjectives rather than nouns. Please list all of the trademarks that you use in your presentation as follows; delete any not included in your presentation. IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries, or both. Unyte is a trademark of WebDialogs, Inc., in the United States, other countries, or both. If you reference Adobe® in the text, please mark the first use and include the following; otherwise delete: Adobe, the Adobe logo, PostScript, and the PostScript logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States, and/or other countries. If you reference Java™ in the text, please mark the first use and include the following; otherwise delete: Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. If you reference Microsoft® and/or Windows® in the text, please mark the first use and include the following, as applicable; otherwise delete: Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. If you reference Intel® and/or any of the following Intel products in the text, please mark the first use and include those that you use as follows; otherwise delete: Intel, Intel Centrino, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. 49
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