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  • Stress is recognized as a complex process that consists of three major mechanisms:
    1.Sources of stress that are encountered in the work
    environment.
    2.The perception and appraisal of a particular stressor by
    citizen and senior official.
    3.The emotional reactions that are response to perceiving
    a stressor as threatening,
  • H1: Job burnout associated with Job stress.
  • police officers

    1. 1. The Effect of Job Stress on Police Officers’ Job Burnout- Generation as a Mediator Advisor: Dr. Yu- chih Lin Presenter: Fei-yu Chang Date: Jan 13, 2014 1
    2. 2. Content Introduction Introduction Literature Review Literature Review Methodology Methodology 2
    3. 3. Introduction • • • • • • • Background Motivation Job Characteristics Research Question The Purpose of Study Research Gap Contribution 3
    4. 4. ▲ Background 警察局 人口數 Introduction 現有員額 現有警察官 警民比 平均每 一分局所 分局數 人數 維護治安人數 總計 23,315,822 54,252 51,700 -- 159 -- 台中市 2,684,893 6,298 6,071 442 14 191,778 彰化縣 1,299,868 2,764 2,685 484 8 162,484 南投縣 520,196 1,385 1,315 396 8 65,025 資料來源:內政部警政署 1 police officer → 431 citizens 1 police officer → 431 citizens 4
    5. 5. Introduction ▲ Research Motivation The effects of job stress on job burnout at fire station (Mitani, Fujita, Nakata, & Shirakawa, 2006) The effect of job stress on job burnout at police station → generation as a mediator 5
    6. 6. Introduction ▲ Job Characteristics unscheduled over workload dangerous unstable working hour various work 6
    7. 7. Introduction ▲ Research Question Which generation is a mediator to interfere the effect of job stress on police officers’ job burnout? 7
    8. 8. Introduction ▲ Research Purpose to explore the effect of job stress on police officers’ job burnout, generation as a mediator 8
    9. 9. Introduction ▲ Research Gap  Previous researchers regarding job stress and job burnout  Few researcher regarding generation to job stress and job burnout 9
    10. 10. Introduction ▲ Research Contribution  To distinguish the specific generation interfering the effect of job stress on police officers’ job burnout. 10
    11. 11. Literature review • • • • Job Stress and Burnout The Definition of Generations Hypotheses Research Framework 11
    12. 12. Literature Review – Job Stress and Burnout Stress is recognized as a complex process that consists of three elements: Emotional reaction Work environment appraisal (Vagg & Wasala, 2003) 12
    13. 13. Literature Review – Job Stress and Burnout Burnout is a syndrome characterized by Burnout (Maslach, Schaufeli, & Leiter, 2001) Emotional Emotional exhaustion exhaustion Depersonalization Depersonalization (cynicism) (cynicism) Reduced personal Reduced personal accomplishment accomplishment (inefficacy) (inefficacy) 13
    14. 14. Literature Review – Job Stress and Burnout Stress and burnout have been recognized as serious problem, particularly for human service professionals. (Maslach, 1982, 1993) Fire service worker who suffers from acute or chronic stress feels emotional exhaustion and depersonalization. (Mitani, Fujita, Nakata, & Shirakawa, 2006) 14
    15. 15. Literature Review – Job Stress and Burnout The hotel supervisors’ job stressor are found to have significant effects on depersonalization, Emotional exhaustion and personal accomplishment. (Hu & Cheng, 2010) 15
    16. 16. Literature Review – Job Stress and Burnout Police work is also a service job and thus vulnerable to burnout. (Maslach, 1982, 1993) (Maslach, 1982, 1993) H1 : The job stress of police officer has significant influence on job burnout. 16
    17. 17. Literature Review - Generation Generations are recognizable groups of individuals that share a common history and significant life events at critical developmental stages. (Lancaster & Stillman, 2002) 17
    18. 18. Literature Review - Generation The work stress of civil servants are differ according to the generational difference. (Tien, 2003) 18
    19. 19. Literature Review ▲The generation is the 40s – base on agriculture  the 50s – base on industry  the 60s – base on industry and commerce  the 70s – base on international trade  (Tu, 2007) 19
    20. 20. Literature Review - Hypotheses H2: Generation significantly interferes the effect of job stress on police officers’ job burnout. • H2-a: Generation-40s significantly interfere the effect of job stress on police officers’ job burnout. • H2-b: Generation-50s significantly interfere the effect of job stress on police officers’ job burnout. • H2-c: Generation-60s significantly interfere the effect of job stress on police officers’ job burnout. • H2-d: Generation-70s significantly interfere the effect of job stress on police officers’ job burnout. 20
    21. 21. Literature Review - Research Framework Generation H2 Job Stress H1 Job Burnout 21
    22. 22. Methodology • • • • Participants Procedure Instrument Data analysis 22
    23. 23. Methodology - Participants 23
    24. 24. Methodology - Procedure • Revise the questionnaire • Distribute the questionnaire • Collect and analyze the questionnaire 24
    25. 25. Methodology Instrument-Part I Personal information 1 、您的性別 □(1) 男 Wang, 2010 □(2) 女 2 、出生年代 □(1) 民 國 40 年 □(2) 民國 50 年 ~59 □(3) 民 國 60 年 ~49 年民 國 70 年 年 □(4) 3 、教育程度 ~79 年 □(1) 高中 ( 職 ) □(2) 專科 ~69 年 □(3) 大學 □(4) 研 究 所 ( 含 ) 4 、婚姻狀況 以上 未婚 □(1) □(2) 已婚 5 、工作年資 □(1)5 年以下 □(2)5-10 年 □(4)15-20 年 □(5)20 年以上 6 、工作勤務 □(1) 內勤工作 □(2) 外勤工作 □(3)10-15 年 25
    26. 26. Methodology Wang, 2010 非 Instrument-Part II Job Stress- 22 items 不 無 同 非 常 同 意 意 常 不 意 見 1. 我的工作時間不固定,需 24 小時輪流服勤, 同 體力負荷過大。 2 、我的工作常要應付危險性的突發狀況。 同 意 意 3 、我常因工作負荷過大,感覺身心俱疲。 4 、我常因上級要求績效而感到壓力。 5 、我常因工作時犯錯而遭受上級的處分。 26
    27. 27. Methodology Instrument-Part III Job Burnout- 15 items 1 2 3 4 5 Wang, 2010 非 不 無 同 非 常 同 意 意 常 不 意 見 我對我的工作有挫折感。 同 我覺得自己過度努力的工作快被工作融化 意 了。 工作一整天後,我感到精疲力竭。 同 意 晨起,想到又要面對一天的工作,我覺得 疲累。 我對工作感到心力交瘁。 27
    28. 28. Methodology - Data Analysis • Descriptive Statistics analysis To examine demographic information of the participants • Regression analysis To explore the relationships among generation, job stress and job burnout 28
    29. 29. 29

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