SHAREPOINT & UXWHY BOTHER?                  www.sharepointalism.com
Thank you for being a part of the 3rd AnnualSharePoint Saturday Houston!Please turn off all electronic devices or set them...
Hi. I’m CraigUser Experience ConsultantDallas, Texas                             www.sharepointalism.com
SHAREPOINT & UXWHY BOTHER?                  www.sharepointalism.com
“You keep using that word. I do not think it meanswhat you think it means.                                        ”-Inigo ...
“A persons perceptions and responses that result fromthe use or anticipated use of a product, system orservice.           ...
www.sharepointalism.com
So, why bother?                  www.sharepointalism.com
Out of the box is out                        www.sharepointalism.com
“There are only two mantras... yum and yuk.-Tom Robbins                                         ”                         ...
Yum      www.sharepointalism.com
Yuk      www.sharepointalism.com
Yum      www.sharepointalism.com
Yuk      www.sharepointalism.com
Yuk      www.sharepointalism.com
Yum      www.sharepointalism.com
Out of the box is outContextual InquiriesPersonasFocus GroupsSurveys                        www.sharepointalism.com
Personas           www.sharepointalism.com
ContextualInquiry             www.sharepointalism.com
Web parts are not whole                          www.sharepointalism.com
“The difference between the right word and thealmost right wordis the difference between lightning                  ”and l...
www.sharepointalism.com
www.sharepointalism.com
Can’t process the process                       www.sharepointalism.com
“If we want users to like our software we shoulddesign it to behave like a likeable person:respectful, generous and helpfu...
THANKS AGAIN TO ALL OUR SPONSORS!                                    www.sharepointalism.com
Thank You!craig@sharepointalism.comwww.sharepointalism.com@sharepointalism                            www.sharepointalism....
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User Experience & SharePoint... Why Bother?

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This deck is about User Experience and its benefits to SharePoint specifically.

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  • I’m here to talk about SharePoint and User Experience
  • I’m a UX consultant in Dallas for Slalom Consulting currentlyI’ve been designing web based software and websites for near 15 years.Specializing in SharePoint design for about 4 yearsTodays talk is on user experience and how it relates to SharePoint. Let’s get started and get some context.
  • I’m here to talk about SharePoint and User Experience
  • I feel like UX has reached buzzword status and I want to clarify a couple of things
  • ISO 9241Begins outside the computerDoes not end with visual designDoes not begin with wireframes
  • So the sweet spot we are looking for is the confluence of Desirability = (want) = DesignViability = (profit) = BusinessFeasibility = (reality) = IT
  • Does not end with visual designDoes not begin with wireframes
  • SharePoint is a total solution isn't it?If we have learned on thing from History please let it be that SharePoint is not a complete solution. I needs careful planning design, governance.So, in the context of making things delightful to use…
  • First point id like to make is, out of the box is out.There has always been a understanding that SharePoint is ugly, but the real barrier to user adoption(desire) is the misunderstanding that once it is stood up the users have everything they need to do business. It usually ends badly.Spaghetti Document LibrariesUnintuitive page layoutsNavigation out of controlUsers are more savvy now and the expectation is higher. There is a merging of consumer experiences with enterprise. Users know what a good experience is with software and demand it.
  • "a person's perceptions and responses that result from the use or anticipated use of a product, system or service". 
  • "a person's perceptions and responses that result from the use or anticipated use of a product, system or service". 
  • "a person's perceptions and responses that result from the use or anticipated use of a product, system or service". 
  • "a person's perceptions and responses that result from the use or anticipated use of a product, system or service". 
  • "a person's perceptions and responses that result from the use or anticipated use of a product, system or service". 
  • "a person's perceptions and responses that result from the use or anticipated use of a product, system or service". 
  • To get there consider some things before you open the box…Who is going to use the site?What is the anticipated time to tasksWhat is the culture of the companyThese are the things that UX pros work on with the business and IT to create a delightful experience.
  • To get there consider some things before you open the box…Who is going to use the site?What is important to see and what is less importantWhat is the anticipated time to tasksWhat is the culture of the companyThese are the things that UX pros work on with the business and IT to create a delightful experience.
  • To get there consider some things before you open the box…Who is going to use the site?What is important to see and what is less importantWhat is the anticipated time to tasksWhat is the culture of the companyThe more clearly you identify your users to the team the better the experience
  • Often the page consists of some things that the user wants to see in a very general sense. Web parts are a great way to bridge the gap between the UI and the business logic but if you throw them on the page with no consideration then you getCognitive overloadAll noise and no signalNo idea what is important on the pageCan not find what looking for
  • Considerations before adding web parts…Different roles see web parts differently and we have to make that clear.Don’t miss the opportunity to be clear about it strengths and limitations.
  • Use wireframes to map web parts to pagesUse wire frames to determine information hierarchy… If everything is important nothing isThink about not just the data displayed but also the poor soul who has to maintain it and define the interaction.
  • Use wire frames to determine information hierarchy… If everything is important nothing isThink about not just the data displayed but also the poor soul who has to maintain it and define the interaction…
  • From consuming to editing the OTB implementation by themselves are problematic and catastrophic if you combine them casually Make the entire thing more easy to digestHow do folks get added to the site?How does one update a list or file?What happens when it breaks?Are the error messages clear?Can folks find what they are looking for?Is taxonomy just the global navigation?Is there more than one taxonomy?Is the site going to be viewed on JUST a PC or is mobile/tablet a concern?
  • How do folks get added to the site?How does one update a list or file?What happens when it breaks?Are the error messages clear?Can folks find what they are looking for?Is taxonomy just the global navigation?Is there more than one taxonomy?Is the site going to be viewed on JUST a PC or is mobile/tablet a concern?
  • User Experience & SharePoint... Why Bother?

    1. 1. SHAREPOINT & UXWHY BOTHER? www.sharepointalism.com
    2. 2. Thank you for being a part of the 3rd AnnualSharePoint Saturday Houston!Please turn off all electronic devices or set them to vibrate.If you must take a phone call, please do so in the hall so as not to disturb others.Thanks to our Title Sponsor Thanks to our Platinum Sponsors www.sharepointalism.com
    3. 3. Hi. I’m CraigUser Experience ConsultantDallas, Texas www.sharepointalism.com
    4. 4. SHAREPOINT & UXWHY BOTHER? www.sharepointalism.com
    5. 5. “You keep using that word. I do not think it meanswhat you think it means. ”-Inigo Montoya www.sharepointalism.com
    6. 6. “A persons perceptions and responses that result fromthe use or anticipated use of a product, system orservice. ” www.sharepointalism.com
    7. 7. www.sharepointalism.com
    8. 8. So, why bother? www.sharepointalism.com
    9. 9. Out of the box is out www.sharepointalism.com
    10. 10. “There are only two mantras... yum and yuk.-Tom Robbins ” www.sharepointalism.com
    11. 11. Yum www.sharepointalism.com
    12. 12. Yuk www.sharepointalism.com
    13. 13. Yum www.sharepointalism.com
    14. 14. Yuk www.sharepointalism.com
    15. 15. Yuk www.sharepointalism.com
    16. 16. Yum www.sharepointalism.com
    17. 17. Out of the box is outContextual InquiriesPersonasFocus GroupsSurveys www.sharepointalism.com
    18. 18. Personas www.sharepointalism.com
    19. 19. ContextualInquiry www.sharepointalism.com
    20. 20. Web parts are not whole www.sharepointalism.com
    21. 21. “The difference between the right word and thealmost right wordis the difference between lightning ”and lightning bug.-Mark Twain www.sharepointalism.com
    22. 22. www.sharepointalism.com
    23. 23. www.sharepointalism.com
    24. 24. Can’t process the process www.sharepointalism.com
    25. 25. “If we want users to like our software we shoulddesign it to behave like a likeable person:respectful, generous and helpful. ”-ALAN COOPER www.sharepointalism.com
    26. 26. THANKS AGAIN TO ALL OUR SPONSORS! www.sharepointalism.com
    27. 27. Thank You!craig@sharepointalism.comwww.sharepointalism.com@sharepointalism www.sharepointalism.com

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