“ The idea is not to create an encyclopaedia of everything that everybody knows, but to keep track of people who ‘know the recipe’ , and nurture the technology and culture that will get them talking.” Arian Ward
BP’s knowledge management framework Using Knowledge Knowledge in people and networks Captured Knowledge Learn during Learn after Learn before Individuals & Teams Goals Results £ Leadership & Environment
All observable knowledge and experiences I select "DATA" from what I observe I add MEANINGS I make ASSUMPTIONS based on the meanings I added I draw CONCLUSIONS I adopt BELIEFS about the world I take ACTIONS based on my beliefs Chris Argyris Ladder of Inference
Do we know whether anyone does this in our organisation?
What are our strengths and areas to improve?
5 levels of competence – Acknowledgement and Recognition We know the basic facts about HIV/AIDS. Level 1 - We recognise that HIV is a problem. Level 2 - We recognise that HIV/AIDS is a problem for us and we discuss it amongst ourselves Level 3 - We acknowledge openly with others our concerns about HIV/AIDS and the challenges it represents for us. Level 4 - We recognise our own strength to deal with the challenges and seek others for mutual support and learning. Level 5 -
1 2 3 4 5 Acknowledgement Care and Change Inclusion Vulnerable groups Learning and transfer Measuring change Adapting Ways of working Mobilising resources Level River diagram – defining capabilities
"...the politics accompanying hierarchies hampers the free exchange of knowledge. People are much more open with their peers. They are much more willing to share and to listen.” Lord John Browne Peer Assists – Learning before doing Action What you know in your context What I know in my context What we both know What’s possible?
A few more What are the top ten things I need to know? Where can I get more detail? What can I re-use? Who can I talk to? Even more Still More More Lessons More Lessons Lessons Learned Knowledge Assets
Context and detail – where and when you need it… 10 key things Stories & quotes Lessons learned - detail Contact No. “ We sorted our knowledge and it was much……” “ “ “ “