How airlines dealt with the ashcloud crisis through social media

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15 charts and screenshots capture the collective efforts of airlines on social media to rescue and help stranded passengers, when the Icelandic volcano erupted in April 2010, causing major disruptions

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How airlines dealt with the ashcloud crisis through social media

  1. Prepared for by<br />How airlines dealt with the ash cloud crises through social media: 15 charts and screenshots<br />
  2. $1.7 billion<br />Is what airlines lost due to the volcano eruption, in a week<br />
  3. Twitter to rescue, when call center fails<br />
  4. airBaltic starts getting refund requests…<br />
  5. And customer service moves to Twitter<br />
  6. KLM starts resolving situations on Twitter<br />
  7. Travelers who made it back get help too <br />
  8. Virgin Atlantic updated Facebook regularly<br />
  9. Eurocontrol stole the show on Twitter…<br />
  10. …Calmed nerves on Facebook…<br />
  11. …and even updated relevant LinkedIn groups<br />
  12. Eurocontrol’s Twitter followers doubled<br />Chart created using: http://www.twittercounter.com<br />
  13. Hashtags guide travelers to right resources<br />Designed using: http://www.neoformix.com/Projects/TwitterVenn/<br />
  14. #ashtag becomes a trending topic<br />Designed using: http://www.neoformix.com/Projects/TwitterStreamGraphs/view.php?q=ashtag<br />
  15. #ashtag gets over 55,000 mentions in 7 days<br />Chart created using: http://wthashtag.com/<br />
  16. #icerupt is combined with multiple hashtags<br />Chart created using: http://wthashtag.com/<br />
  17. About this slideshow<br />compiled these screenshots from Twitter and Facebook accounts of airlines over seven days of the crisis. Each of the graphs and charts have a URL to the original tool used to create it.<br />Special thanks to @sparksheet and @flyingwithfish for help with some of the screenshots.<br />http://www.simpliflying.com<br />
  18. About us<br />

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