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2010 DFW Presentation

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Presentation about Manheim DFW Auto Auciton for Dealers.

Presentation about Manheim DFW Auto Auciton for Dealers.


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  • 1. • Established: December 7, 2000 • 155 Acres • 12 Lanes • 2 Theaters • 45,000 Sq. Ft. Detail, Mechanical, Paint & Body Shop • Off-site Sales • On-Line Sales
  • 2. Frank Post, Patti Bailey, Russ Coghlan, General Manager, has Auction Manager, has Assistant General been in the auction business for 28 years. Managers been in the auction business for 23 years. Manager, has been in the auction business 15 Frank started out as Fleet Patti has been title Clerk, years. Russ had held the Lease Manager and Office Manager, Assistant positions of Body Shop, Condition Report Writer, General Manager, General Recon, Transport, Lot, Assistant General Manager Manager and is currently Maintenance and Security and then he moved to the Auction Manager. Managers. Currently as his General Manager. role as an AGM is to oversee the operations of the auction which includes recon, lot operations and Fleet Lease and National accounts.
  • 3. Lowell Doublin, Jason Keese, Judy Clark, Assistant General Fleet Lease Manager, has Specialty Manager, has Manager, has been in the auction industry for 20 Managers cont. been in the auction industry for 15 years. Jason has been in the auction industry for 19 years. Judy has years. Lowell has been in held the positions of worked in the Fleet Lease Sales and Marketing, Fleet Operations Foreman, Fleet Department, then moved up Lease Manager, General Lease Operations to Assistant Fleet Lease Sales Manager and Supervisor, Field Manager and is now the currently Assistant General Remarketor and is now the Specialty Manager for the Manager. He served Fleet Lease Manager. Specialty sales at Manheim by traveling to Jacksboro Hwy. China for 9 months in which he was the Project Manager for the building, staffing and start up of one of our China Auctions.
  • 4. Manheim DFW With a dedicated and experienced management team and a support staff second to none you can be assured that doing business at Manheim Dallas-Fort Worth will be a rewarding experience. Our sales staff and our marketing center works hard each and every week to ensure that the right mix of sellers and buyers come together. Our Fleet Lease department works very closely with their accounts to ensure that the vehicles are picked-up, and turned around within the quickest amount of time, and selling with the highest residual possible. In 2009 Manheim DFW had an average weekly buyer base of 1800 customers and sold 88,097 units.
  • 5. Manheim DFW is powered by Anytime/Anywhere featuring Simulcast and www.OVE.com – the premier online products in the industry. We have a monthly national online Boat/RV and Motorcycle/Powersports Sale 2009 Simulcast and OVE Vehicles Sold: Simulcast 13,107 Vehicles Sold: Open Sales 1,845 Vehicles Sold: Closed Sales 810 Total Vehicles Sold on OVE 2,655 OVE Staff: David Loucks, Elizabeth Mendiola, Wade Stalcup and Clarissa Gaines
  • 6. Every Monday Manheim DFW has units that run in the Manheim Monday Online Sales Event on OVE.com. We have units running from GE Remarketing, Hertz, Mercedes-Benz Financial, Audi of America, ARI and more. Dealers can start previewing vehicles on the Friday before the sale at 1pm CST.
  • 7. Manheim DFW has an Exotic Highline sale monthly on Tuesdays running 1000+ units. “One of the Largest in the Nation!” Featuring: Volvo, Jaguar, Land Rover, Volkswagen Credit, Audi Financial Services, Porsche, SAAB, Mercedes-Benz Financial and Dealer Consignment. Every other week on Wednesdays, Manheim DFW has it’s Ford Lincoln Mercury Closed Factory Sale. As a Ford Motor Company auction facility, we ensure that the Ford vehicles are handled to Ford’s Exacting standards. Every Thursday starting at 9:30am we have our Open Factory, Fleet Lease and Dealer Consignment Sales. This is our main sale day with companies such as Ford Motor Credit, Mazda, AmeriCredit, GE Remarketing, Franklin, Enterprise Holdings, Hertz, VRS, United Auto Credit, Loanstar Title, Capps, Omni, RLB, Sun Trust, Auto Bank, Donlen, Barco, Auto Nation, MCMC and Wholesale Inc.
  • 8. Manheim Dallas Ft. Worth offers a variety of options to buy and sell units. At the Jacksboro facility we are moving towards the future in our state of the art theaters. Our Specialty line of Boats, RVs, Motorcycles and Heavy Trucks are auctioned off in our 2 theaters. The theaters being inside offers relief from the outside weather conditions. Inside the theaters the customers are treated to a multi-media experience that shows that Manheim DFW is on the forefront of using technology in the auction arena. As the seller is in the block there are a multitude of screens providing information as to what images are shown, bids received, basic unit information and next upcoming unit. Professional ring men are on the floor throughout the theater taking bids and assisting the buyers with questions.
  • 9. Manheim DFW has the ability to bring the auction house to the seller. Contained within a 32 foot trailer, Manheim DFW can bring the expertise, marketing, excitement and protection that any Manheim facility can offer right at the dealership. The trailer works on a high-speed satellite connection back to Manheim. Because of this we can operate anywhere in the United States and bring live internet bidding to the dealership. This trailer provides an air conditioned/heated office space so that buyers can check in and check out, reports can be generated and all the necessary paperwork dealt with. A block is built into the trailer so that the auctioneer, seller representative and the block clerk can see and interact with the buyers and bring the adrenaline of a live auction out. When we are onsite we bring everything we need to put on a sale: TV’s, tables, operational tools, and clean up supplies.
  • 10. Detail and Recon • 45,000 Sq. Ft. Detail, Mechanical, Paint and Body Shop • In the detail area we have 4 lanes where we can detail 250 cars in a day. • In our paint and body shop we have 2 - 4 in 1 car paint booths and can turn around 80 cars in a day. • As part of the Manheim family, Dent Wizard is the one-stop resource for automobile dent removal and minor paint repairs. Dent Wizard is the industry leader in paintless dent removal, a process that removes dings, minor dents, creases and hail damage. Dent Wizard’s services cost a fraction of traditional repair methods and takes less time. • The remarkable, patented Chip Wizard approach eliminates small chips and scratches, leaving the vehicle with an unblemished finish. OEM color-matched paint is mixed with special additives and applied to cover minor flaws, readying the vehicle for a quick sale. • Manheim DFW provides a full spectrum of mechanical repairs for vehicles that are to be auctioned. Mechanical checks typically review items of concern discovered by pre-sale electronic condition reports or post-sale inspections (PSI). A mechanic decides if there is a mechanical problem and gives an estimate of the potential repair cost to the consignor. Sellers can request that repairs are made prior to a sale, and buyers can request repairs after they purchase a vehicle. Our mechanics are the best equipped and are ASC Master Technicians. They can perform light to major mechanical repairs.
  • 11. Vehicle Entry Process Manheim DFW is currently in the process of adopting the Manheim Vehicle Entry Process. This process has successfully tied together several departments within the Auction with the express purpose of cutting the time to ready vehicles for sale. This process will ultimately have units viewable on Auto IMS with full condition reports and pictures, on average, within 24 hours of arrival at the auction regardless of delivery time or day of week.
  • 12. • Manheim Transport (formerly Transport Solution) is the centralized transportation resource for Manheim operating locations and customers. Its primary goal is to improve the transport process for all entities involved -- operating locations, customers (both buyers and sellers), and transporters. • For Our Customers Sellers and buyers benefit from having one Manheim source to assist with their transportation needs. Manheim Transport refers pre-screened transport vendors to match customer needs. The result is consistent transport service levels and processes across the Manheim footprint. • Transporter Network Management Manheim Transport collects, reviews and audits transporter insurance, licensing and other documentation to ensure that transporters meet Manheim mandated requirements • Training/Best Practices On-site consulting and training to help Manheim locations use their time and technology most effectively. • TransConnect Revolutionary technology tools that enable Manheim locations to operate their transportation departments most efficiently and profitably. • TransConnect Plus For customers and operating locations who elect to use it, Manheim Transport provides the efficiencies of the TransConnect tools plus the Manheim Transport staff to manage transportation logistics on their behalf. • The Manheim Advantage Manheim Transport offers a unique combination of experienced transport professionals, cutting-edge web-based technology and an extensive, nationwide, multi-modal carrier network that includes drive services, rail service and multi- and single-car haulers.
  • 13. Manheim North Texas Customer Service Center and Marketing “One Call Does It All” • At Manheim DFW our Customer Service Center and Marketing team can get you the right dealers in your lane and on-line. • Our Customer Service Center has 7 marketing professionals that contact dealers for your sales via phone calls and emails. And if a dealer has any questions, they will work with them until the answer or problem is solved. • Manheim DFW also provides in house advertising which includes posters in the lobby and in the lanes. Flyers are posted throughout the auction including the men’s and women’s restrooms, dealer services area and computer stations. • Manheim DFW has an outside sales team that goes out and visits dealers in person to inform them about different sales, dates, times and any special promotions that are happening. • We also have a van service that takes dealers to and from the auction, local airports and specially selected hotels. All vans have up to date calendars and upcoming weekly flyers. • Dealers can also stay informed about sales by following updates on Twitter and by becoming a fan on Facebook where all flyers, posters and calendars are posted as well as reminders of the sale on sale day. • Manheim On-Line (MOL) – Pre-Sales, Post Sales and Promotions are all available on- line. • On-Hold Advertisements • Pre-Sale lists available 24 hours a day, 7 days a week with Fax-On-Demand
  • 14. Manheim DFW Awards • 2003 Ford Golden Gavel Award • 2005 Ford Auction Quality Award • Donlen awarded Manheim DFW Auction of the Year • Mercedes-Benz Financial awarded Manheim DFW Auction of the Year 2009 • GE Remarketing awarded Manheim DFW with Auction of the Year – three years in a row. • The NIADA Inaugural Auction of the Year 2008 award was awarded to Manheim DFW • Manheim DFW has won the Manheim M award for Technology • Manheim DFW has won the Double Star award twice. The Double Star Award is awarded for Doubling Business.