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Design For Multiple Touchpoints
 

Design For Multiple Touchpoints

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Slides from my Surface presentation at UX Australia, with links to most of the videos.

Slides from my Surface presentation at UX Australia, with links to most of the videos.

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  • Aynne & Guillermo
  • Ambient computingRequires more natural interaction, rather than Devices and Modes
  • Touch is the bridge between GUI and NUIPeople are calling it NUI now, but not quite.
  • Don’t just take your current app and lay on it’s backTouchableOrientation independentNo keyboard - hard to do major data entryNo mouse – hard to get fine control (eg drawing)
  • Demo LP – can spin items, but also they orient to youModality – so tool ‘modes’ don’t necessarily work.Instead, consider a physical toolXXX video of MSNBCOr have a target for an actionEG mapping in LP
  • Demo LP – can spin items, but also they orient to youOr, as in health vault demo – you might not even need a top.XXXpicModality – so tool ‘modes’ don’t necessarily work.Instead, consider a physical toolXXX video of MSNBCOr have a target for an actionEG mapping in LP
  • First ever storeXXX storepic
  • Initially, instore experience seemed to be fine. But that quickly was seen to not gel with what LP is all about.Not dominated by one person
  • Really designing a user experience, not just a user interface.
  • Real estate Rather than restrict to one book at a time – let it degrade gracefully, and let the user mediate the use of space. This makes it more ‘real’ (like the real world)Video, if they are not willing to wait, they will have to be willing to stop someone else’s video.PassportDidn’t want you to have to ‘log in’ or set a password – breaks the delight of the experience.Answer was to have a unique code, and not store any ‘personal’ information.
  • Stop other videoBlog my video until other finishedPlay em all and let users sort them out.
  • Video, if they are not willing to wait, they will have to be willing to stop someone else’s video.
  • PassportDidn’t want you to have to ‘log in’ or set a password – breaks the delight of the experience.Answer was to have a unique code, and not store any ‘personal’ information.
  • No standardsWidgets, or gestures

Design For Multiple Touchpoints Design For Multiple Touchpoints Presentation Transcript

  • Designing for Multitouch, and Multiple Touchpoints
    Shane Morris
    User Experience Evangelist
    Microsoft Australia
  • Future Vision
    Video at http://www.microsoft.com/video/en/us/details/e7728af1-3fe4-4e25-a907-3dbf689fe11a?vp_evt=eref&vp_video=Productivity+Future+Vision
  • Static
    Responsive
    Evocative
    Disconnected
    Indirect
    Unmediated
    High-Low
    Double Medium
    Fast Few
    Directed
    Exploratory
    Contextual
    Recall
    Recognition
    Intuition
    CUI
    GUI
    NUI
    Text
    Graphics
    Objects
  • Microsoft Surface
  • Microsoft Surface
    Video at:
    http://www.microsoft.com/surface/Pages/Experience/Videos.aspx?video=63932882-8a7f-44a4-9eb3-2a6f3d83980a
  • Surface Attributes
    Object recognition
    Direct interaction
    Multi-touch
    Multi-user
  • Designing for Multitouch
  • Tap is not the new click
  • Touch
  • Some Things About Designing for Touch
    Consider Showing the “Hotspot”
    Avoid “controls” in favour of natural interactions
    Gestures
    Are they discoverable?
  • Is it working?
  • Is it Working?
    (Video of Surface SP1 showing “hotspots”)
  • FireFox
    Gesture
    Swipe Left: Go back in history
    Swipe Up: Go to the top of the page
  • Apple iPhone
    Gesture
    Swipe Left: Go Forward in History
    Swipe up: Go to the bottom of a page
  • Some Things About Designing for Surface (Multi-user)
    Orientation-Independence
  • Is this really just a big PC?
    I don’t like having to share and wait my turn
    Constantly reaching across the table is not fun
    Reading upside down makes my head hurt
  • Some Things About Designing for Surface (Multi-user)
    Orientation-Independence
    Modality
    One user can’t place the whole application into a ‘mode’
    Tools and Targets
  • Lonely Planet Proof of Concept
  • The Back Story
  • The Brief
    Bridge the physical and the digital
    Bring guidebook content to life
    Connect physical products with broader Lonely Planet ‘ecosystem’
    Create an experience that extends beyond the store
    Create buzz around technology
    Drive purchases
    Bring people together
  • The Process
    Brainstorm
    Activity Scenario
    Tech Check
    De-scoping 
    Storyboard
    Code
    Design
    Refine
    Code...
  • The inevitable big ideas we threw out
    Translation
    Trip Planner
    Bulletin Board
    Communication between stores
    Build your own guide
    Big Screen
    Mapping
  • The Activity Scenario
    Matt and Kate in Sydney
    Matt and Kate have finally made it through immigration at Sydney airport. They've been planning their South American trip for months - it's finally here!
    But first they have to suffer through the usual two hour wait in the airport before departure. Matt thinks quickly - 'let's get a coffee!' They wander around scanning the usual airport shops, looking for a Gloria Jean's. There are sunglasses shops, duty free of course, a newsagent...
    Suddenly Kate notices a cool looking store sporting a big blue Lonely Planet logo.
    "Oh my God! I didn't know there were Lonely Planet stores! Let's check it out!"
    While planning the trip, Kate was a regular visitor to lonelyplanet.com. She has registered a Lonely Planet profile, and the South America guidebook that they've been thumbing through for the last 4 months is in her bag. Kate has even stored her favourite South American destinations on lonelyplanet.com, and has posted a bunch of questions on Thorntree about the best romantic spots in Buenos Aires.
    Matt has been less involved in the planning. He knows the Lonely Planet brand, but just associates them with guidebooks.
    As they walk into the store, they can see not only Lonely Planet products, but also Crumpler, Teva, Northface and a bunch of other travel related brands. Kate is immediately attracted to the wall of books, while Matt notices a group of people leaning over a display screen in the middle of the store.
    Matt watches a young boy flick through images of New Zealand on the tabletop screen using his hands. Behind the photos is a map of the Queenstown area of New Zealand.
    Over at the book shelf, Kate notices a sticker on the back of the Buenos Aires city guide. The sticker says “Place me on our Microsoft Surface to learn more!” She grabs Argentina, Peru, and Buenos Aires and takes them over to Matt.
  • Iteration
    Video of first prototype (taken with a Mobile phone)
    The prototype was an important milestone in gaining stakeholder buy-in.
  • Lonely Planet Surface Proof of Concept
    Demo
  • Lonely Planet Surface P.O.C.
    Various videos of the demo. Similar videos are here:
    http://blogs.msdn.com/shanemo/archive/2009/07/02/remix-australia-lonely-planet-surface-demo.aspx
  • User Experience Considerations
    Collaboration
    Real Estate
    Multi-user
    How to handle multiple videos?
    How to handle mapping?
  • Multiple Videos
  • User Experience Considerations
    Collaboration
    Real Estate
    Multi-user
    How to handle multiple videos?
    How to handle mapping?
  • Map me
  • User Experience Considerations
    Multi-user
    How to handle multiple videos?
    How to handle mapping?
    ‘Destination cards’ or books?
    The ‘Passport’
    How to identify individuals?
  • Designing for Touch
    No standards
    Shift away from ‘controls’
    Possibly no ‘top’
    Possibly multi-user
    =>
    More than usual attention to Design and the User Interface.
    Think about the ‘super-real’
  • © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
    The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.