Ambient computingRequires more natural interaction, rather than Devices and Modes
Touch is the bridge between GUI and NUIPeople are calling it NUI now, but not quite.
Don’t just take your current app and lay on it’s backTouchableOrientation independentNo keyboard - hard to do major data entryNo mouse – hard to get fine control (eg drawing)
Demo LP – can spin items, but also they orient to youModality – so tool ‘modes’ don’t necessarily work.Instead, consider a physical toolXXX video of MSNBCOr have a target for an actionEG mapping in LP
Demo LP – can spin items, but also they orient to youOr, as in health vault demo – you might not even need a top.XXXpicModality – so tool ‘modes’ don’t necessarily work.Instead, consider a physical toolXXX video of MSNBCOr have a target for an actionEG mapping in LP
First ever storeXXX storepic
Initially, instore experience seemed to be fine. But that quickly was seen to not gel with what LP is all about.Not dominated by one person
Really designing a user experience, not just a user interface.
Real estate Rather than restrict to one book at a time – let it degrade gracefully, and let the user mediate the use of space. This makes it more ‘real’ (like the real world)Video, if they are not willing to wait, they will have to be willing to stop someone else’s video.PassportDidn’t want you to have to ‘log in’ or set a password – breaks the delight of the experience.Answer was to have a unique code, and not store any ‘personal’ information.
Stop other videoBlog my video until other finishedPlay em all and let users sort them out.
Video, if they are not willing to wait, they will have to be willing to stop someone else’s video.
PassportDidn’t want you to have to ‘log in’ or set a password – breaks the delight of the experience.Answer was to have a unique code, and not store any ‘personal’ information.
No standardsWidgets, or gestures
Designing for Multitouch, and Multiple Touchpoints Shane Morris User Experience Evangelist Microsoft Australia
Future Vision Video at http://www.microsoft.com/video/en/us/details/e7728af1-3fe4-4e25-a907-3dbf689fe11a?vp_evt=eref&vp_video=Productivity+Future+Vision
Static Responsive Evocative Disconnected Indirect Unmediated High-Low Double Medium Fast Few Directed Exploratory Contextual Recall Recognition Intuition CUI GUI NUI Text Graphics Objects
The Brief Bridge the physical and the digital Bring guidebook content to life Connect physical products with broader Lonely Planet ‘ecosystem’ Create an experience that extends beyond the store Create buzz around technology Drive purchases Bring people together
The Process Brainstorm Activity Scenario Tech Check De-scoping Storyboard Code Design Refine Code...
The inevitable big ideas we threw out Translation Trip Planner Bulletin Board Communication between stores Build your own guide Big Screen Mapping
The Activity Scenario Matt and Kate in Sydney Matt and Kate have finally made it through immigration at Sydney airport. They've been planning their South American trip for months - it's finally here! But first they have to suffer through the usual two hour wait in the airport before departure. Matt thinks quickly - 'let's get a coffee!' They wander around scanning the usual airport shops, looking for a Gloria Jean's. There are sunglasses shops, duty free of course, a newsagent... Suddenly Kate notices a cool looking store sporting a big blue Lonely Planet logo. "Oh my God! I didn't know there were Lonely Planet stores! Let's check it out!" While planning the trip, Kate was a regular visitor to lonelyplanet.com. She has registered a Lonely Planet profile, and the South America guidebook that they've been thumbing through for the last 4 months is in her bag. Kate has even stored her favourite South American destinations on lonelyplanet.com, and has posted a bunch of questions on Thorntree about the best romantic spots in Buenos Aires. Matt has been less involved in the planning. He knows the Lonely Planet brand, but just associates them with guidebooks. As they walk into the store, they can see not only Lonely Planet products, but also Crumpler, Teva, Northface and a bunch of other travel related brands. Kate is immediately attracted to the wall of books, while Matt notices a group of people leaning over a display screen in the middle of the store. Matt watches a young boy flick through images of New Zealand on the tabletop screen using his hands. Behind the photos is a map of the Queenstown area of New Zealand. Over at the book shelf, Kate notices a sticker on the back of the Buenos Aires city guide. The sticker says “Place me on our Microsoft Surface to learn more!” She grabs Argentina, Peru, and Buenos Aires and takes them over to Matt.
Iteration Video of first prototype (taken with a Mobile phone) The prototype was an important milestone in gaining stakeholder buy-in.