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Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
Defining the recipient journey ux
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Defining the recipient journey ux

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Presented by Jane Cockburn, Toby Cumming and Shane Morris at UX Australia in Melbourne, Australia 2010

Presented by Jane Cockburn, Toby Cumming and Shane Morris at UX Australia in Melbourne, Australia 2010

Published in: Design
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  • 3 Lessons Learnt
  • Transcript

    • 1. DEFINING THE RECIPIENT JOURNEY: The role of software in the hearing journey at Cochlear Toby Cumming, Cochlear Jane Cockburn, Cochlear Shane Morris, Automatic Studio
    • 2.  
    • 3. The cochlear ear implant is the first and only device produced by mankind which effectively restores the use of one of the human senses. Professor Gustav Nossal, University of Melbourne
    • 4. Cochlear Implant System Cochlear Implant Sound Processor
    • 5. Where does the software fit?
    • 6. A Lifetime Journey.... Lifetime Needs
    • 7. The Challenge <10%
    • 8. Personas Everywhere
    • 9. Enter UX
    • 10. KEY CONSIDERATIONS
    • 11. New Users
      • Users who are not users today
    • 12. User Context
    • 13. Agile Development
    • 14. Medical Device
    • 15. Long Development Cycles
    • 16. So how did UX help?
    • 17. THE PROTOTYPE JOURNEY
    • 18. In the beginning...
    • 19. The Living Spec
    • 20. Prototype + Design Prototype Design
    • 21. Prototype Pain Prototype
    • 22. Prototype Pain Prototype Wireframe Doc Design
    • 23. USABILITY TESTING
    • 24. Usability Testing - Informal
    • 25. Usability Testing - Formal
    • 26. First Time Users
    • 27. Expert users
    • 28. Lessons Learnt
    • 29. Use the Appropriate Tool
    • 30. Team Involvement
    • 31. Stakeholder Engagement
    • 32. Bridging the Gap
    • 33. Toby Cumming [email_address] m Jane Cockburn [email_address] Shane Morris [email_address]

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