Customer Experience and the 3 F's

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1 comments

+ Shane Morris 7 months ago
As usual, fonts didn’t translate well but enjoy. Shane

Mike Downey, Publisher and Consultant at Downey Media Group, favorited this 5 months ago
Tags ux customerexperience evangelist microsoft
isdncom favorited this 6 months ago
Tags customer experience
Tiang Cheng, Software Developer at iiNet Pty Ltd, favorited this 6 months ago
Tags customer experience
kramercool favorited this 7 months ago

CUSTOMER EXPERIENCE AND THE 3 F’S Shane Morris User Experience Evangelist
THE 3 F’S Function Form Fashion
Allows me to publish information about my interests and aspirations Allows me to keep up to date with the lives of my friends an colleagues Allows me to keep my friends and colleagues up to date with what I am up to Allows me to meet new people of interest to me NAME THIS WEBSITE
NAME THIS WEBSITE
QUICKBOOKS VS XERO http://blog.xero.com/2008/12/bank-reconciliation/
QUICKBOOKS VS XERO http://blog.xero.com/2008/12/bank-reconciliation/
3 PHASES IN PRODUCT DEVELOPMENT
3 PHASES IN PRODUCT DEVELOPMENT
Functionality Desirability Usability 3 PHASES IN PRODUCT DEVELOPMENT
Online Banking Mass Paper Media Collateral THE PRODUCT IS YOUR BRAND
Online Bankin g Paper Mass Media Collatera l THE PRODUCT IS YOUR BRAND
BRAND IS A COMBINATIO N OF EXPERIENCE S Across multiple touch points
Online Over- On- Twitter device In- On- branch bus On- On- phone paper THE 'FOLLOW ME' EXPERIENCE 14
WHAT OF USABILITY?
THE 3 F’S Function Form Fashion
THANK YOU Shane Morris shanemo@microsoft.com blogs.msdn.com/shanemo
www.sxc.hu/profile/khaane nike.com www.sxc.hu/profile/straymuse lego.com www.sxc.hu/profile/cofax lonelyplanet.com CREDITS www.sxc.hu/profile/jazza Shane Morris shanemo@microsoft.com blogs.msdn.com/shanemo
Remix Australia Sydney June 11 20