COPING WITH CONFLICT AND      NEGOTIATION
What is CONFLICT?
Everybody happy…
Everybody not  happy…
Transitions in Conflict Thought
Conflict is viewed negativelyThe Traditional View of Conflict                  Conflict is a natural occurrence           ...
Conflict is absolutely necessary for a group to perform                         effectively The Interactionist View of Con...
The Conflict Process    has five stages…
STAGE I:Potential Opposition or Incompatibility
Three Categories• Communication     -misunderstandings and noise• Structure     -degree of specialization, leadership styl...
WHAT?!
LEADERS?!
WHYHAPPY?!
STAGE II:Cognition and Personalization
• Perceived Conflict
• Felt Conflict
Keep in mind two points..• Stage II is important because its where conflict  issues tend to be defined.• Emotions play a m...
Stage 3: Intentions                                                                  COLLABORATING                    Asse...
Stage 4: BehaviorAnnihilatory   Overt efforts to destroy the other party  Conflict               Aggressive physical attac...
Stage 4: BehaviorConflict-resolution Techniques          Problem Solving       Super ordinate Goals      Expansion of Reso...
Stage 4: BehaviorConflict-Stimulation Techniques       Communication     Bringing in OutsidersRestructuring the Organizati...
Stage 5: Outcomes•Functional Outcomes•Dysfunctional Outcomes
Upcoming SlideShare
Loading in...5
×

Coping with conflict and negotiation

1,155

Published on

Published in: News & Politics, Business
0 Comments
3 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
1,155
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
70
Comments
0
Likes
3
Embeds 0
No embeds

No notes for slide

Coping with conflict and negotiation

  1. 1. COPING WITH CONFLICT AND NEGOTIATION
  2. 2. What is CONFLICT?
  3. 3. Everybody happy…
  4. 4. Everybody not happy…
  5. 5. Transitions in Conflict Thought
  6. 6. Conflict is viewed negativelyThe Traditional View of Conflict Conflict is a natural occurrence The Human Relations View of Conflict
  7. 7. Conflict is absolutely necessary for a group to perform effectively The Interactionist View of Conflict
  8. 8. The Conflict Process has five stages…
  9. 9. STAGE I:Potential Opposition or Incompatibility
  10. 10. Three Categories• Communication -misunderstandings and noise• Structure -degree of specialization, leadership styles, reward systems• Personal Variables -include personality, emotions, values
  11. 11. WHAT?!
  12. 12. LEADERS?!
  13. 13. WHYHAPPY?!
  14. 14. STAGE II:Cognition and Personalization
  15. 15. • Perceived Conflict
  16. 16. • Felt Conflict
  17. 17. Keep in mind two points..• Stage II is important because its where conflict issues tend to be defined.• Emotions play a major role in shaping perceptions.
  18. 18. Stage 3: Intentions COLLABORATING Assertive COMPETINGAssertiveness COMPROMISING Unassertive AVOIDING ACCOMODATING Uncooperative Cooperative Cooperativeness
  19. 19. Stage 4: BehaviorAnnihilatory Overt efforts to destroy the other party Conflict Aggressive physical attacks Threats and ultimatum Assertive verbal attacks Overt questioning or challenging of others Minor disagreements or misunderstandingNo Conflict
  20. 20. Stage 4: BehaviorConflict-resolution Techniques Problem Solving Super ordinate Goals Expansion of Resources Avoidance Smoothing Compromise Authoritative Command Altering the Human Variable Altering the Structural Variables
  21. 21. Stage 4: BehaviorConflict-Stimulation Techniques Communication Bringing in OutsidersRestructuring the OrganizationAppointing a Devil’s Advocate
  22. 22. Stage 5: Outcomes•Functional Outcomes•Dysfunctional Outcomes
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×