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  • Grievance

    1. 1. Study of Grievance Handling Procedure in HCL Technology at Noida BY- Shalini Agarwal PGDM III-Sem Roll no- 10133DM029
    2. 2. About HCL Technology Ltd. <ul><li>HCL Technologies is fourth largest IT company in India and is ranked 48 in the global list of IT services providers. </li></ul><ul><li>It was founded on November 12, 1991 by SHIVE NADAR. </li></ul><ul><li>Present CEO is VINEET NAYAR. </li></ul><ul><li>HCL Technologies has global network of offices in 26 countries. </li></ul><ul><li>Its headquarter is in Noida, UP, India. </li></ul><ul><li>Total employees are 85,000. </li></ul>
    3. 3. Vision and Mission statement of the company <ul><li>Vision Statement &quot;To be the technology partner of choice for forward looking customers by collaboratively transforming technology into business advantage.&quot; </li></ul><ul><li>Mission Statement &quot;We will be the employer of choice and the partner of choice by focusing on our stated values of Employee First, Trust, Transparency, Flexibility and Value Centricity.&quot; </li></ul>
    4. 4. Acquisitions and joint ventures <ul><li>The company acquired a US BFSI product company for US$40 million in February 2008. </li></ul><ul><li>On 15 December 2008, HCLT acquired the UK based AXON Group for US$658 million, which was renamed HCL Axon. </li></ul>
    5. 5. Services by HCL technology ltd.. <ul><li>Application development </li></ul><ul><li>Application management and operation </li></ul><ul><li>Application portfolio optimization </li></ul><ul><li>Cloud computing services </li></ul><ul><li>Enterprise content management </li></ul><ul><li>Enterprise resource planning </li></ul><ul><li>Full services co-sourcing </li></ul><ul><li>Independent verification and validation </li></ul>
    6. 6. About Noida HCLT centers <ul><li>There are total 4 HCLT center in Noida. </li></ul><ul><li>There are about 4350 employees working in Noida center located at sector 60. </li></ul><ul><li>There are around 3 senior HR heads and 5 HR managers and 10 assistant HR in an organization. </li></ul><ul><li>Handling 5 different business units in an organization. </li></ul><ul><li>Business units consist of project managers, team leaders, senior software engineers and engineers. </li></ul>
    7. 7. Hierarchy of HR department HR 2 HR4 HR 5 HR 6 HR 7 Chairperson HR Head 1 HR Head 2 HR manager 1 HR Manager 2 HR Manager 3 HR Manager 4 HR Manager 5 HR 1 HR 3 HR 8 HR 9 HR 10 BU 1 BU 2 BU 3 BU 4 BU 5
    8. 8. Introduction To The Topic
    9. 9. What is “Grievance” ? <ul><li>Grievance is any discontent or dissatisfaction that affects organizational performance. It arises when an employee feels that something has happened or is going to happen which is unfair, unjust or inequitable . Thus, a grievance represents a situation in which an employee feels that something unfavorable to him has happened or is going to happen. </li></ul>
    10. 10. Types of Grievance <ul><li>Factual </li></ul><ul><li>Imagery </li></ul><ul><li>Disguise </li></ul>
    11. 11. Causes of Grievances <ul><li>( 1) Grievances resulting from working conditions </li></ul><ul><ul><ul><ul><li>Improper matching of the worker with the job. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Changes in schedules or procedures. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Non-availability of proper tools, machines and equipment for doing the job. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Unreasonably high production standards. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Poor working conditions. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Bad employer – employee relationship, etc. </li></ul></ul></ul></ul><ul><li>(2) Grievances resulting from management policy </li></ul><ul><ul><ul><ul><li>Wage payment and job rates. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Leave. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Overtime. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Seniority and Promotional. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Transfer. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Disciplinary action. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Lack of employee development plan. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Lack of role clarity. </li></ul></ul></ul></ul>
    12. 12. Grievance handling procedure <ul><li>The formal mechanism for dealing with such worker’s dissatisfaction is called grievance procedure. All companies whether unionized or not should have established and known grievance methods of processing grievances. </li></ul><ul><li>Types of grievance handling procedure:- </li></ul><ul><li>Open door procedure </li></ul><ul><li>Step ladder procedure </li></ul>
    13. 13. General Step Ladder Procedure
    14. 15. Objective of Research <ul><li>To identify whether the grievance handling system leads to a favorable attitude towards the management. </li></ul><ul><li>To identify what is the common cause of grievance in organization employees. </li></ul><ul><li>To know the level of satisfaction towards the grievance handling procedure of the employees. </li></ul>
    15. 16. Research Methodology <ul><li>Research design:- Descriptive research </li></ul><ul><li>Observation research </li></ul><ul><li>Sources of Data Collection:- </li></ul><ul><li>Secondary data </li></ul><ul><li>Past records of employees in organization </li></ul><ul><li>Portal of grievance handling in organization </li></ul>
    16. 17. Grievance handling procedure in HCL <ul><li>They follow step ladder method for solving a grievance. </li></ul><ul><li>They have their own grievance handling portal site on which employee upload their grievances, it is first step. </li></ul><ul><li>Preparing of data related to grievance and sufferer on excel sheet( fields:- name, employee id , job profile, experience in HCL, cause of grievance, type of grievance, updates) </li></ul><ul><li>Interview of sufferer by project manager. </li></ul>
    17. 18. Conti….. <ul><li>On every step of procedure their is a certain time limit to solve the problem. </li></ul><ul><li>Informing sufferer on every proceedings. </li></ul><ul><li>They have grievance handling committee of 6 members (HR heads, HR manager ,chairperson, legal advisor) it is a last step before arbitration. </li></ul>
    18. 19. Step ladder procedure of HCL
    19. 20. Uploading grievance on portal Project manager (with in 3 days) BU head (with in 14 days) Departmental HR (with in 20 days) Grievance committees (with in 30 days) Arbitration Settlement
    20. 21. Findings <ul><li>Employees are satisfied by grievance handling procedure of organization. </li></ul><ul><li>Interpersonal relations are not good. </li></ul><ul><li>Main causes of grievances are:- </li></ul><ul><ul><ul><ul><li>Wage payment and job profile. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Leave. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Overtime. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Seniority and Promotional </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Bad employer – employee relationship </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Lack of role clarity </li></ul></ul></ul></ul>
    21. 22. Suggestions <ul><li>Job descriptions, responsibilities should be as clear as possible. Everyone should be informed of company’s goals and expectation including what is expected from each individual. </li></ul><ul><li>Informal counseling helps to address and manage grievances in the workplace. </li></ul><ul><li>Conflict management in the organization will be helpful to reduce the number of grievance rates. </li></ul>
    22. 23. THANK YOU