BODY LANGUAGE“WHAT WE SAY” is less importantthan “HOW WE SAY IT”……………….
WHAT IS BODY LANGUAGE?It is communication ofo Personal feelingso Emotionso Attitudeso ThoughtsThrough BODY MOVEMENTS…..
MAIN ASPECTS OF BODY LANGUAGEGESTURES:A gesture is the verbal or non verbal body movement used to express or emphasize an idea , an emotion and a state of mind.BODY MOVEMENTS: This includes head, eyes, eyebrows, lips, neck, shoulder, fingers and so on.
Contd ………o EMOTIONS: It refers to states such as happiness, depression and anxiety..and milder moods such as feeling of pleasure and displeasure , degrees of excitement or drowsiness etc.o BEHAVIOUR : This refers quite simply to everything we do is observable to others.
BODY LANGUAGE INCLUDES:-• Unintentional Body Movements• Facial expressions• Body movements• Body postures• Eye contact• Touching gestures
FACIAL EXPRESSIONS…..….The face is the most significant and the mostphotographed part of our body . The flashesof facial signals are spontaneous and thereforeare difficult to hide our true emotions .
MouthWhen ‘raised’ , the mouth communicatespositive feelings , happiness , optimism.IF kept‘straight’ to conceal emotion. ‘ Turned down’to express sadness, confusion , dissatisfaction.The Lips: When one does not utter a word lips canbe eloquent because silent lips express a wide range ofemotions from smile to frown.Throat: when the Adam’s applejump unconsciouslysignals anxiety, embarrassment or stress.
Face is the most reliable indicator of wide range of emotions:• JOY AND HAPPINESS• ANGER• ANXIETY• SADNESS• SURPRISE• ANNOYANCE• FEAR…
EXAMPLE:• When we are shocked , we open our mouth..• BLUSHING is another facial phenomenon that expresses emotions . A shy person becomes red in face when attention is focused on him.• People frown in case they don’t understand a thing.
Contd …….…SMILING : smiling and frowning are two major facial expressions. – A genuine smile means “I appreciate you” or “I accept your ideas” etc. – A frown means “I find you puzzling”.
LAUGHTER : laughter is composed of broad range of gestures and sounds. “Ha – Ha” is genuine laughter. “HE – HE” is mocking laughter. “HEE – HEE” suggests a secret giggle. “HO – HO” communicates surprise.
EYES : Winking eyeIt is an act of FLIRTING.Closed eyesIt means either BORED or SLEEPY orconcentrating...Eyebrows:People lower or knit their eyebrows when they showdisagreement or displeasure.
NOSE* Holding the nose - “Something smells bad.”* Nose tap - “It’s confidential.” - “Watch out!” or "Be careful.” (especially in Italy) 15
EARS* Ear grasp - “I’m sorry.”* Cupping the ear - “I can’t hear you.”* Pulling ear - “You are in my heart”
Body Movement• Balance movements with verbal cues• Avoid random movements• Step forward to indicate you are arriving at a point• Step back when concluding a point and signals the audience they can relax momentarily• Always lead with your foot nearest your destination
ARMS it is considered impolite to gesticulate with broad movements of the arms.Folding arms are interpreted as a form of excluding self, “I am taking a defensive posture,” or “I disagree with what I am hearing.” 18
Contd…..Arms behind back, hands grasped is a sign of ease and control.Arms in front, hands grasped, common practice in most Asian countries, is a sign of mutual respect for others. 19
FINGERS* The “O.K.” signal. (the thumb and forefinger form a circle) means * “fine,” or “O.K.” in most cultures, * “zero” or “worthless” in some parts of Europe * “money” in Japan * an insult in Greece, Brazil, Italy, Turkey, Russia and some other countries
POSTURE• Body posture can be open or closed.• Interested people pay attention and lean forward.• Leaning backwards demonstrates aloofness or rejection.• A head held straight up signals a neutral attitude.• A head down is negative and judgmental.
POSTURE• Some negative postures should be avoided:• Rigid Body Posture-Anxious/ Uptight• Hunched Shoulders –Lacks interest/ Feeling inferior• Crossed Arms-Protecting the body/ Negative Thoughts
Eye Contact• Most powerful feature after voice• Establish a bond• Look at your audience to convey your sincerity of the message• You will increase their attention to you by sufficient eye contact• Provides you feedback and helps you relax
GESTURES• Gestures communicate as effectively as words, sometimes even better.• Gestures support the verbal communication.• They sometimes detract from what you say.
GESTURES• There are some negative gestures which should be avoided:• Pointing at people- It is perceived as accusatory.• Fiddling with your items-It gives the impression that you are nervous.• Dragging the feet-It implies lethargy.• Head Down- It suggests timidity.
• Drooping shoulders- It implies weariness and lethargy.• Weak handshake-It implies meek and ineffectual personality.• Shifty eyes- It suggests nervousness.• Arms crossed on the chest- It is a defensive gesture.• Shaking feet or legs- It shows indifference and disinterest.
Head GesturesThe Head Nod : A nod depicts a positive signal& a ‘head- shake’ signifies ‘no’ or a negativegesture.Head nods show continuing attention , it alsodepicts what is happening to us emotionally.Heads tilt is a signal of interest.
THE HANDS• The Human hand is a restless organ• Limp hands show boredom.• Nervous or jittery person shows restless hands.• Clenched hands often shows frustration.• Clapping of hands shows applause.• When the arms are crossed they form a ‘barrier’ toan impending threat.• Arms folded with finger tucked in armpits & thumbssticking out: this is when subordinate faces his superiorwhom he considers equal.• Arms behind the back is resorted by those who isexperiencing an inner conflict.• Neck stroking signals suspicion.
DIFFERENT TYPES OF HANDSHAKES…o LIMPo FIRMo LOOSEo VIGOROUSo DOUBLEo TAKING HOLD OF FINGERS INSTEAD OF THE HANDo HOLDING HAND FOR A LONG TIME
THE LEGSCrossed legs signify negativity.The foot lock is especially among shy & timid women.The ankle lock signifies ‘holding back’ of strong feelings ,attitudes & emotions.Sitting on edge of chair indicates compromise, accept oragree or conclude.Rocking or swinging in chair indicates a person is in fullcontrol of situation.
Walking GesturesArms swinging.Hands in pockets.Hands on hips.Meditative walk.Confidence walk.Leadership walk.Pacing.Swagger.
WHY TO IMPROVE BODY LANGUAGE???? Words form a very less part of our communication. Emotions are well depicted through one’s body language. It helps in making our communication more effective. Good body language gives better first impression.
DO’S AND DON’TS OF BODY LANGUAGE….Don’t cross your arms or legs.Have eye contact , but don’t stare.Don’t be afraid to keep up some space.Relax your shoulders.NOD when you agree.Don’t slouch , sit up straight.lean , but not too muchDon’t touch your face again and again.
Evaluation of Body Language……………ENGAGEDLISTENINGBOREDLET ME SPEAKEAGEREVALUATINGLET ME GO!!AGGRESSIVE
Contd…….READY TO AGREEATTENTIVEREJECTIONDEFIANTNERVOUSNESSLYING….
• Becoming sensitive to the clues of body language can help us communicate more effectively with everyone.• We can understand what other person what to say even when they are not talking.• We can sense when a person is silent and digesting information, or when he/she is silent and confused.• We can share feelings too strong or too difficult to be expressed in words. 40
• Or decode secret messages passing silently from person to person.• And we may spot contradictions between what person say and what they really mean.• Finally, we can learn to be more sensitive to our own bodies – to see how they express our feelings and to see ourselves as others see us. 41
CLOSED – AGGRESSIVEbody languageHands on hipsLegs too wife – too machoInvading personal space – too closeAggressive gesturing – fingerpointingStanding ‘over’ someoneOver firm handshake‘Eye balling’ – out staring