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Best Practices Frameworks 101


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Best Practices Frameworks 101

Best Practices Frameworks 101

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  • 1. Best Practices Frameworks - 101 Shail Sood
  • 2. Project/ Program Management Framework Process Groups Initiating Planning Executing Controlling Closing Knowledge Area 1. Project integration 1.1 Project Charter 1.3 Project Plan 1.4 Direct & Manage 1.5 Monitor & Control 1.7 Close Project 1.2 Project Scope Development Project Execution Project Statement 1.6 Change Control 2. Project Scope 2.1 Scope Planning 2.4 Scope Verification Management 2.2 Scope Definition 2.5 Scope Control 2.3 Create WBS 3. Project Time 3.1 Activity Definition 3.6 Schedule Control Management 3.2 Activity Sequencing 3.3 Activity Resource Est. 3.4 Activity Duration Est. 3.5 Schedule Dev. 4. Project Cost 4.1 Cost Estimating 4.3 Cost Control Management 4.2 Cost Budgeting 5. Project Quality 5.1 Quality Planning 5.2 Quality Assurance 5.3 Quality Control Management 6. Project Human 6.1 Human Resource 6.2 Acquire Project Team 6.3 Manage Project team Resource Planning Management 7. Project 7.1 Communications 7.2 Information 7.3 Performance Communications Planning Distribution Reporting Management 7.4 Manage Stakeholders 8. Project Risk 8.1 Risk Management 8.6 Risk Monitoring and Management Planning Control 8.2 Risk Identification 8.3 Qualitative Risk Analysis 8.4 Quantitative Risk Analysis 8.5 Risk Response Planning 9. Project 9.1 Plan Purchase & 9.3 Request Seller 9.5 Contract 9.6 Contract Closure Procurement Acquisition Responses Administration Management 9.2 Plan Contracting 9.4 Select Seller Best Practice Frameworks 101 2 Shail Sood
  • 3. Six Sigma Method and Framework Define/ Measure/ Analyze/ Improve/ Control/ Scope Characterize Reconfigure Implement Sustain Based on a standard framework (DMAIC) with highly defined phases, tools, and deliverables Define Measure Analyze Improve Control Phases / Key Steps Define Goal, Scope Measure Critical-to- Conduct Root- Design and Pilot Train Staff / Fine-Tune and Success Criteria Customer Quality Factors Cause Analysis Improved Processes Processes & Metrics •Process Map Inventory •Identification of •Voice of key Sample •Recommendations Customer (VOC) opportunities Tools/ Project Charter •Implementation •Control Charts •Critical to Quality •Cause and Deliverables plan (CTQ) Effect •Value Steam Maps (VSM) Best Practice Frameworks 101 3 Shail Sood
  • 4. Strategy Development - The Fish Commercial Market Market Competitive Attractiveness Position Strategic Position Projects & Resources Scope Scenarios & Context & Options Chosen CSFs Insight Strategy & KPIs Strategic Creativity Issues Monitoring Financial Position Economic Growth Profitability Capital Market Best Practice Frameworks 101 4 Shail Sood
  • 5. Strategy Development Framework External Assessment Develop Vision Conduct Market Assessment Conduct Competitive Assessment  Identify goals based on Research and understand:  Research key market players and understand their customer needs competitive advantage, major weaknesses, go-to-  Market size, growth rate and trends  Define how organization market strategy, operating model, core capabilities,  Key players and substitutes sales, market share and financial strength fulfills customer needs  Legal environment  Evaluate customer perception of key players  Socialize vision amongst key stakeholders  Industry profitability Internal Assessment Conduct Conduct Define Develop Develop Develop Segmentat Internal Define Solution/ Define Operating Customer Business Implementati Strategic ion and Capability Offering Model Experience Case on Roadmap Story Targeting Analysis  Segment  Conduct high  Develop  Identify  Define  Identify  Define key  Develop market by level internal alternative capabilities communicatio key drivers initiatives and cohesive lifestyle capability solution/offering: required to deliver n and brand influencing milestones for story of and assessment: –Product alternatives strategy business strategy overall socioecono features  Identify gaps strategy mic –Products /  Apply case implementatio based on solutions –Service between current consumer  Conduct n indicators vision (consumer and required research to cost /  Sequence developed  Profile –Distribution capabilities and advisor) validate benefit initiatives and and robust segments –Service  Assess resources internal –Price strategy analysis milestones  Assess –Technology needed to build and  Develop value  Identify  Conduct  Determine external segment –Brand capabilities attractiven proposition for customer sensitivity dependencies fact base strength each alternative  Determine touch points analysis by ess  Estimate and –Internal operating model in end-to-end varying  Socialize  Conduct allocate strategic  Identify operations required to deliver product sales key drivers primary qualitative resources story solution cycle  Create and  Develop value research to test  Assess amongst secondary chain analysis alternatives –Organization  Develop overall implementatio key target to estimate structure specific business n risks and stakeholder  Conduct segments profit quantitative –Distribution messaging case develop s research strategy and service mitigation (conjoint –Operating level metrics plan analysis) to processes for identified identify desirable –Technology touch points attributes and Best Practice Frameworks 101 features 5 Shail Sood
  • 6. Implementation Playbook Framework • Project Management • Best Practices • Efforts Management • Sample Deliverables • Requirements Traceability • Checklists • Delivery Management • Quality Management Tools Execution • Standards • Templates Method Assets Implementation Playbook Best Practice Frameworks 101 6 Shail Sood
  • 7. Learning/Training Framework Pre-course Reading Support Forums eLearning Collaborative Assessment Materials Learning Classroom Training Additional Refence Materials Brownbags and Padcasts Project & Scoping Training Supplier and Impl. Admin Mgmt. Program Design & Learning Learning Content Delivery Services Dev. Skills Mgmt. Technology Mgmt. Infomation Best Practice Frameworks 101 7 Shail Sood
  • 8. SDLC Activities and Outputs Define Design Develop Test Deploy Requirements Project Initiation Application Coding and Unit Test Definition Go Live Engineering Architecture Testing • Define test • Establish impl. • Establish project • Establish the financials and Design • Prepare for approach approach business • Define software coding and unit • Create test plan • Create impl. plan • requirements Determine project’s testing architecture and support management structure • Create test cases • Perform • Develop code procedures • requirements study Identify problem and • Demonstrate architecture • Conduct unit Test Execution • Manage impl. opportunity and analysis • Design solutions test • Set-up test • Provide Impl. • Defining high-level • Elicit user environment support scope & business requirements Data Modeling requirements • Execute test Transition • Analyze • Design logical data requirements model • Transit test to • Create transition next level approach and • Specify SRS • Design physical supporting data model material • Verify and validate requirements • Enable transition • Requirements • Application • Application Code • Test Approach • Implementation Plan Engineering Plan Architecture Design • Unit Test Cases • Test Plan and Test • Command Center • Business Requirements • Application Design Cases Governance Plan Specifications /Project • Code Specifications • Physical Data Model • Test Environment • Support Manual Charter • Updated • Logical Data Model Requirements • Defect Tracking log • Transition Approach • Use Cases and Test Cases Traceability • Test Status Report Best Practice Frameworks 101 8 Shail Sood
  • 9. Communication Framework Define Products and Services Manage Marketing Develop Marketing & Communications and Communication Strategy Market Products and Services MANAGE RELATIONSHIP Establish Metrics and Success Criteria & SLA ’s Manage Evaluate & Enhance Satisfaction Performance Measure Satisfaction Customer/Partner Relationships can be organized into a framework Best Practice Frameworks 101 9 Shail Sood
  • 10. Framework: Industry Print Inventory OM & Provisioning Alarm Management Mediation Pre-order Order Capture Escalation support Network Validation and Order Trouble Ticket Customer Usage data GIS Qualification Decomposition Raising Notification storage Reconciliation Service and Order Status Data Network Workflow Maintenance SLA Network Tracking & Formatting and Autodiscovery Management Scheduling Management Correlation Reporting Presentation Physical & Multilayer Cross domain Data Asset Lifecycle LSR / ASR Root cause Logical Service fault Correlation & Management Management analysis Inventory Activation correlation Filtering Service Software Service Support Alarm Data Fault Trending Inventory Inventory Testing Network Build Handling Validation CPE Support Support fault Fault Multi source Capacity Scenario Network Management Modeling Procurement resolution Detection data collection Grooming Dynamic Design, Find, Performance Service Pre-Assign Reporting Management Best Practice Frameworks 101 Automated Batch 10 Manual Shail Sood
  • 11. Organization Design Framework Overview • Fixed Real Estate/ Facilities • Rewards and Incentive Plan • Future Merger Possibilities • Individual Performance Measures • Continuous Improvement • Organization Chart • Etc. • Etc. Driver Dependencies Detailed Design Internal and External Components Customer Needs Organization Design Drivers Regulatory and Legal Issues XYZ Siperian Business Processes Siperian Product Vision, Performance and Organization Targets Design Guiding Principles Organizational Attributes • Simplicity • Customer Focus • Size and Balance • Operational Efficiency • Specialization • Timely and Accurate Service • Layers of supervision • Process Driven Organization and Workplan • Etc. • Etc. Best Practice Frameworks 101 11 Shail Sood
  • 12. Enterprise Framework • Row 1 – Scope External Requirements and Drivers Business Function Modeling • Row 2 – Enterprise Model Business Process Models What How Where Who When Why 1 Contextual Contextual • Row 3 – System Model Logical Models 2 Conceptual Conceptual Requirements Definition 3 Logical Logical • Row 4 – Technology Model 4 Physical Physical Physical Models Solution Definition and 5 As Built As Built Development 6 Functioning Functioning • Row 5 – As Built What How Where Who When Why As Built Deployment • Row 6 – Functioning Enterprise Functioning Enterprise Evaluation Best Practice Frameworks 101 12 Shail Sood
  • 13. Management Frameworks Interoperability Business Architectural Business Direction Enterprise Governance Planning Architecture Resources Runs the Enterprise Structured Solution Direction Development Architectural Direction Project Management Operational Delivers Portfolio/ Project Governance Management Management Delivers Best Practice Frameworks 101 13 Shail Sood