A Presentation On
Improving Your Listening
Skills
By- Shahbaaz Ahmed PGFB1345
Shivam Upadhyay PGFB1346









Listening is the most important
communication skill
Real Listening is an active
process
Listening requires a...
Research Findings
One quarter of our waking time is spent in
listening
Research shows that at the workplace, on an average...
Effective Listening is the process of analyzing sounds,
organizing them into recognizable patterns, interpreting the
patte...
Listening V/S Hearing

Hearing- physical process; natural; passive
Listening- physical & mental process; active;
learned p...
Process of listening
Understanding
Learning

Remembering
Recalling

Receiving
Hearing

Responding
Answering

Evaluating
Ju...
Receiving




Response caused by sound waves stimulating the
sensory receptors of the ear; it is physical response.
Unde...
Evaluating



It consists of judging the messages in some way. At
times, you may try to evaluate the speaker’s
underlying...
DISCRIMINATIVE LISTENING – It involves

identifying the difference between various sounds.

COMPREHENSION LISTENING – It i...
•

PHYSICAL BARRIERS

1.

Noise

2.

Defective machines

3.

Environment

4.

Message overload

10
PERSONAL BARRIERS


1.
2.
3.

PHYSIOLOGICA
L
BARRIERS
State of health
Disability
Wandering attention



1.
2.
3.

PSYCHO...
7 Ways to Improve Your
Listening


1.) Increase
►

►

►

your listening span:

Try to resist the temptation to interrupt....
Ways to Improve Your
Listening
►

2.) Listen between the lines:
Try to understand the attitudes, needs and
motives behind ...
Ways to Improve Your
Listening
►

4.) Give your full attention:




Nodding or interjecting occasionally to
clarify a po...
Ways to Improve Your
Listening
►

5.) Restate the message:




When you are sure that the speaker has
finished, restate ...
Ways to Improve Your
Listening
►

6.) Listen for ideas as well as facts:


►

A good listener makes an effort to understa...
17
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Improving Your Listening Skills!

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Improving your Listening Skills !!!
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Improving Your Listening Skills!

  1. 1. A Presentation On Improving Your Listening Skills By- Shahbaaz Ahmed PGFB1345 Shivam Upadhyay PGFB1346
  2. 2.      Listening is the most important communication skill Real Listening is an active process Listening requires attention. Communication is not complete without effective listening. An attentive listener stimulates better speaking by the speaker 2
  3. 3. Research Findings One quarter of our waking time is spent in listening Research shows that at the workplace, on an average, personnel spend about:  32.7 percent of their time listening  25.8 percent of their time speaking  22.6 percent of their time writing 3
  4. 4. Effective Listening is the process of analyzing sounds, organizing them into recognizable patterns, interpreting the patterns and understanding the message by inferring the meaning. 4
  5. 5. Listening V/S Hearing Hearing- physical process; natural; passive Listening- physical & mental process; active; learned process; a skill . Hearing is the first stage of listening.
  6. 6. Process of listening Understanding Learning Remembering Recalling Receiving Hearing Responding Answering Evaluating Judging
  7. 7. Receiving   Response caused by sound waves stimulating the sensory receptors of the ear; it is physical response. Understanding It is the stage at which you learn what the speaker means-the thoughts and emotional tone. Remembering  It means that an individual has not only received and interpreted a message but has also added it to the
  8. 8. Evaluating  It consists of judging the messages in some way. At times, you may try to evaluate the speaker’s underlying intentions or motives. Responding  This stage requires that the receiver complete the process through verbal and/or nonverbal feedback; because the speaker has no other way to determine if a message has been received .
  9. 9. DISCRIMINATIVE LISTENING – It involves identifying the difference between various sounds. COMPREHENSION LISTENING – It involves attaching meaning to what is being listened to. EVALUATIVE LISTENING – It involves evaluating and analyzing the message being received. SELECTIVE LISTENING – It involves selecting the desired part of the message and ignoring the undesired part of the message. 9
  10. 10. • PHYSICAL BARRIERS 1. Noise 2. Defective machines 3. Environment 4. Message overload 10
  11. 11. PERSONAL BARRIERS  1. 2. 3. PHYSIOLOGICA L BARRIERS State of health Disability Wandering attention  1. 2. 3. PSYCHOLOGICA L BARRIERS Personal Anxiety Attitude Being unsure of speaker’s ability. 11
  12. 12. 7 Ways to Improve Your Listening  1.) Increase ► ► ► your listening span: Try to resist the temptation to interrupt. Make sure the speaker has had a complete chance to make his or her point before you speak. If you don't get the whole message, ask the speaker to repeat what they said.
  13. 13. Ways to Improve Your Listening ► 2.) Listen between the lines: Try to understand the attitudes, needs and motives behind the words.  3.) Write Down the Key Points. 
  14. 14. Ways to Improve Your Listening ► 4.) Give your full attention:   Nodding or interjecting occasionally to clarify a point lets the speaker know you are interested. Use open-ended questions to encourage elaboration.
  15. 15. Ways to Improve Your Listening ► 5.) Restate the message:   When you are sure that the speaker has finished, restate the main points. It also gives the speaker assurance that the message has been received.
  16. 16. Ways to Improve Your Listening ► 6.) Listen for ideas as well as facts:  ► A good listener makes an effort to understand what the facts add up to. 7.) Don't monopolize:   Resist the urge to dominate a situation or to feel that you know everything about a situation. Be open to new ideas and allow the speaker to have his or her say.
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