2010 CIO Bootcamp
           From recession to innovation:
             IT infrastructure strategies




Pini Cohen       ...
IT as a hero not as a showstopper
   Click to edit Master title style


   Your Text here                                 ...
IT as a hero not as a showstopper
 Explore new technologies (IT usually does it!)
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Agenda
What is Clickwith the current IT
        wrong to edit Master title style
behavior?                        complexi...
What have we had in mind?
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   Your Text here                                         ...
What actually happened? Complexity!
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Problems and Solutions
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Pain points – Complexity:
  ×   Costs too much
  ×   To...
How should process look like? Example - Storage

  Policy               Infrastructure                                    ...
10th grade mathematics – reliability chain

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 99.99%   Your Text here         ...
Complex things are becoming even more complex
    Writers
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                 ...
Old-Fashion Communication (No Complexity here!)

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       Your Text here          ...
New Generation of Knowledge
                  Workers
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Live in virtual worlds
Ex...
Unified (…Complex) Communications
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    Your Text here                              ...
Pressure on Infrastructure Staff – How
          low can you get?!
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   Your Text here...
The result – was 2009 a year with
record IT (unplanned) downtime?
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 Your Text here     ...
Agenda
What is Clickwith the current IT
        wrong to edit Master                                                      ...
….Do not forget the basics!
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     Your Text here                                   ...
Nothing new here:

        Click to edit Master title style
Limit time of investigation and implementation of
 conclusion...
What more can help?

        Click to edit Master title style
CMDB with Automatic discovery + dependencies
ITIL / other ...
Explore New Technologies….
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     Your Text here                                    ...
FC over Ethernet (FCoE)
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           FCoE               Benefits

• Mapping of FC Fr...
The Converged Datacenter
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HP BladeSystem Matrix
                                  ...
Change Is Coming Fast – Industry in a Box!
     Click to edit Master titleCISCO
                 VBLOCK - EMC VMWARE style...
Future Datacenter Infrastructure
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     Your Text here                             ...
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Click to edit Master title style
                  Resource
                    Pool




26                   Source: hp
 ...
New Technology –
         the good the bad and the evil…
         Good                                                    ...
Infrastructure Department: Before
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                                            In...
Infrastructure Department: After
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                                            Infr...
Agenda
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What is wrong with the current IT                                                     ...
Line Item Breakout of IT Operational Budget

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       Your Text here              ...
IT Capital Breakdown
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Key Metrics for IT Intensity
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Security Budgeting Ratios
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        Ratios of Security                                ...
Security Staffing Ratios-Israel
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               >10 FTE                             ...
Networking Staffing Ratios-Israel
     Click to edit Master title styleIT size:
                                 Average
 ...
Storage Ratios
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 Number of TB (Raw) per Storage Staff Member (including bac...
Server Ratios - Windows
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 Number of Windows Servers (logical ) per System member...
PC Support Ratios and TCO
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PC First Level Support Ratios: from 120 users per Help...
ESM (Enterprise System Management)
                   Ratios
ESM Ratios are very different from companies
         Click ...
DBMS Support Ratios
DBMS supportto edit Master title style
      Click ratios metrics are not trivial:
  • Per DBMS but s...
Summary
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A Man’s got to do what a man’s got to do: Change
 management, “end user ...
Thank edit Master title style
 Click to you!


 Your Text here                                                            ...
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Infrastructure Trends -Jan 2010

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Infrastructure Trends -Jan 2010

  1. 1. 2010 CIO Bootcamp From recession to innovation: IT infrastructure strategies Pini Cohen Shahar Maor EVP & Senior Analyst VP & Senior Analyst Architecture & Infrastructure Infrastructure Services Strategies Strategies shaharmaor.blogspot.com pinicohenstki.blogspot.com shahar@stki.info pini@stki.info
  2. 2. IT as a hero not as a showstopper Click to edit Master title style Your Text here Your Text here Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 2
  3. 3. IT as a hero not as a showstopper  Explore new technologies (IT usually does it!) Click to edit Master title style  Enable Personal devices (iPhone, Win Mobile, Nokia…) that were not enabled before.  (Try to) Enable Apple Mac! Enable larger variety of laptops.  Self service for developers  Help the business in outsourcing deals Your Text here Your Text here  Enable IT resources for clients (example test environment for clients).  Give clients what IT has developed for users (shut down PC’s at night)  Consider to enable the developer to use his “own” developmentALM tools Information Technologies or Business Technologies ? Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 3
  4. 4. Agenda What is Clickwith the current IT wrong to edit Master title style behavior? complexity What can be here ? Your Text done Your Text here How can IT be managed ? Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 4
  5. 5. What have we had in mind? Click to edit Master title style Your Text here Your Text here Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 5
  6. 6. What actually happened? Complexity! Click to edit Master title style Your Text here Your Text here Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 6
  7. 7. Problems and Solutions Click to edit Master title style Pain points – Complexity: × Costs too much × Too slow × Nothing works together × Too much to do Your Text here Your Text here × Too much theory, too little practice × Integration cost is unbelievable Technology × Too many things are changing Adaptive Infrastructure People Process Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 7
  8. 8. How should process look like? Example - Storage Policy Infrastructure Operations (Run) (Plan) Click to edit Master title style (Plan & Build ) Performance Resource Availability Monitoring Allocation Assurance Adaptive Storage  Capacity Storage Architecture management  Change Resource Design  Inventory management  Application management  Configuration  Production  Hardware support  Network management acceptance optimization  Infrastructure monitoring  Cost-recovery  QA  Asset planning  Performance management  Test lab management Text here Your  Security Your Text here  Budget management  Physical DB management management  Problem mgmt management management  SW distribution  Production  Disk storage  Business continuity  Facility planning control management  Contract  Security  SW management Job scheduling management  Service-level  Service request  Contractor management management management  Workload  Negotiation monitoring management  System  Service-level monitoring agreement  Tape mgmt management  Database admin. Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 8
  9. 9. 10th grade mathematics – reliability chain Click to edit Master title style 99.99% Your Text here 99.99% 99.99% Your Text here 99.97% Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 9
  10. 10. Complex things are becoming even more complex Writers Click to edit Master title style First-Stage Abusers Middle Men Second-Stage Abusers End Value Hacker or Fame Tool Writers Direct Attack Compromised Host and Application Theft Malware Machine Extortionist Writers Harvesting DDoS for Hire Botnet Creation Espionage Worms Spammer Text here Your Text Information here Your Harvesting Botnet Extortion Management Viruses Internal Theft Phisher Abuse of Commercial Privilege Personal Sales Trojans Information Pharmer/DNS Poisoning Fraudulent Sales Information Spyware Brokerage Identity Theft Click Fraud Electronic IP Leakage Financial Fraud Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 10 Source: Cisco Israel
  11. 11. Old-Fashion Communication (No Complexity here!) Click to edit Master title style Your Text here Your Text here Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 11
  12. 12. New Generation of Knowledge Workers Click to edit Master title style Live in virtual worlds Expect immediate results Many open threads Deliver quickly, in small increments Expect personalization Your Text here Your Text here Intolerant of disruption In short: very agile! http://www.solutionsiq.com/resources/SIQ- AgileDevelopmentPlatform-Rudd-Young- Agile2008.ppt Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 12
  13. 13. Unified (…Complex) Communications Click to edit Master title style Your Text here Your Text here Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 13
  14. 14. Pressure on Infrastructure Staff – How low can you get?! Click to edit Master title style Your Text here Your Text here Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 14
  15. 15. The result – was 2009 a year with record IT (unplanned) downtime? Click to edit Master title style Your Text here Your Text here http://www.cartoonstock.com/newscartoons/cartoonists/ato/lowres/aton942l.jpg Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 15
  16. 16. Agenda What is Clickwith the current IT wrong to edit Master title style behavior? •Change Management •Processes What can be here ? Your Text done Your Text here Automation •Simplify processes by unifying technologies How can IT be managed ? Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 16
  17. 17. ….Do not forget the basics! Click to edit Master title style Your Text here Your Text here Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 17
  18. 18. Nothing new here: Click to edit Master title style Limit time of investigation and implementation of conclusions Everyone should follow the change management processes Capacity planning for critical resources Your Text here Your Text here All important system must have “end user” monitoring All related network resources should be 100% reliable (but how can we eliminate human error – someone has changed configuration of secondary load balancer – and forgot to test it?!) All metrics should be changed once in a while Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 18
  19. 19. What more can help? Click to edit Master title style CMDB with Automatic discovery + dependencies ITIL / other methodology for better IT processes Server Virtualization helps in day to day operations and with availabilitydrp but adds to monitoring complexity Your Text here Your Text here Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 19
  20. 20. Explore New Technologies…. Click to edit Master title style Your Text here Your Text here Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 20
  21. 21. FC over Ethernet (FCoE) Click to edit Master title style FCoE Benefits • Mapping of FC Frames over • Fewer Cables Ethernet  Both block I/O & Ethernet traffic co-exist on same • Enables FC to Run cable on a Lossless Ethernet Network • Fewer adapters needed Your Text here • Overall less Your Text here power • Interoperates with existing Ethernet SAN’s • No Gateway - Stateless Fibre Channel Traffic Source : GlassHouse Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 21
  22. 22. The Converged Datacenter Click to edit Master title style HP BladeSystem Matrix Cisco UCS Data ERP CRM Warehouse Database Mail and Messaging File, Print, Infrastructure Your Text here Your Text here Resource Pool IBM CloudBurst Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 22
  23. 23. Change Is Coming Fast – Industry in a Box! Click to edit Master titleCISCO VBLOCK - EMC VMWARE style Oracle SUN - Exadata Your Text here Your Text here Industry in a Box has the potential for lowering the complexity dramatically Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 23
  24. 24. Future Datacenter Infrastructure Click to edit Master title style Your Text here Your Text here http://www.sincerelysustainable.com/buildings/ google-utilizes-cool-climate-to-cool-its-belgian- data-center Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 24
  25. 25. Click to edit Master title style
  26. 26. Click to edit Master title style Resource Pool 26 Source: hp 18 January
  27. 27. New Technology – the good the bad and the evil… Good Bad • Do things better (faster, • Not working many bugs more efficient, more • Not mature – 3rd party not reliable, cheaper) supported, etc. • Why go to old technology • Not enough knowledge in (that will eventually not be Israel or abroad supported)? • Too much effort • Business advantage • “Dead End” technology • Human Capital management Why are you moving to new technology? Einat Shimoni’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 27 Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic
  28. 28. Infrastructure Department: Before Click to edit Master title style Infra. Manager Your Text here Your Text here Networking PC System DBA Storage Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 28
  29. 29. Infrastructure Department: After Click to edit Master title style Infra. Manager Your Text here Your Text here PC System/Storage/Networking DBA Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 29
  30. 30. Agenda Click to edit Master What is wrong with the current IT title style behavior? What can be done ? Your Text here Your Text here Staffing/ Ratios How can IT be managed ? Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 30
  31. 31. Line Item Breakout of IT Operational Budget Click to edit Master title style Your Text here Your Text here Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do Computer Economics from any any graphic or portion of graphic Shahar Maor’s Pini Cohen's work Copyright 2010 @STKI not not remove source or attribution from graphic or portion of graphic Source : Do remove source or attribution 31
  32. 32. IT Capital Breakdown Click to edit Master title style Your Text here Your Text here Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI DoComputer Economics from any any graphic or portion of graphic Shahar Maor’s Pini Cohen's work Copyright 2010 @STKI not not remove source or attribution from graphic or portion of graphic Source: Do remove source or attribution 32
  33. 33. Key Metrics for IT Intensity Click to edit Master title style Your Text here Your Text here Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI DoComputer Economics from any graphic or portion of graphic Source: not remove source or attribution 33
  34. 34. Security Budgeting Ratios Click to edit Master title style Ratios of Security Ratios of Security Budget (Israel) Budget (abroad) 4.3% of IT budget 4% of IT budget Your Text here Your Text here Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove Computer Economics Source for abroad figure: source or attribution from any graphic or portion of graphic 34
  35. 35. Security Staffing Ratios-Israel Click to edit Master title style >10 FTE Average IT size: 160 FTE 6-10 FTE Your Text here Your Text here 2-5 FTE 0-1 FTE 0% 10% 20% 30% 40% 50% 60% Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 35
  36. 36. Networking Staffing Ratios-Israel Click to edit Master title styleIT size: Average 95 FTE Your Text here Your Text here 0-1 FTE 2-5 FTE >5 FTE Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 36
  37. 37. Storage Ratios Click to edit Master title style  Number of TB (Raw) per Storage Staff Member (including backup and DRP of storage):  In Israel from 10TB per FTE (in small organization with 7TB) to 330TB per FTE in large TelcoDefenceFinance organization.  Median is 1 FTE for 100TB raw (including backupdrp)  Jump in data from 50TB per FTE to 100TB per FTE Your Text here Your Text here  About 25% increased ratios from last years data (for the large organizations)  Issues in storage ratios: • Net vs. Gross. What is Net (with DRP, after Raids)? • Raid 1 vs. Raid 0 vs. Raid 5 (and other Raid types) • VTL storage • Backup operation is distributed Source: STKI Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 37
  38. 38. Server Ratios - Windows Click to edit Master title style  Number of Windows Servers (logical ) per System member • In Israel from 20 per FTE in rather small but geographically distributed organization to 200 per FTE in large well managed organization. Median is 100 Windows Servers (logically) per FTE Your Text here Your Text here • Change from last year – about 10% increase Organizations with 100% identical servers in branches can get ratios of 1:500 servers per FTE  The SBC system staff is part of the system or PC count?! Source: STKI Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 38
  39. 39. PC Support Ratios and TCO Click to edit Master title style PC First Level Support Ratios: from 120 users per Help Desk FTE (rather autonomic organization) to 1400 users per Help Desk FTE in centralized (from image point of view) organization. Median is 360 users per Help Desk FTE PC second level support ratios: from 175 users per PC technician to 2000 users per PC technician. Median is 400 users perText here Your PC technician Your Text here System PC team (building the image, third level support for system PC problems) ratios: from 350 PC’s per system PC FTE, to 4000 PC’s per system PC FTE (very stable organization), Median is 1600 PC’s per FTE Source: STKI Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 39
  40. 40. ESM (Enterprise System Management) Ratios ESM Ratios are very different from companies Click to edit Master title style implementing ESM solutions since the level of implementation, internal processes , tools and automation is very different. The KPI itself –” per Servers “– is not ideal as well since it doe not give indication to Routers, Storage Text here Your Text here Your devices, etc. From 110 Servers monitored by 1 FTE to 500 Servers monitored by 1 FTE. .Median is 300 Servers Increase of about 20% from last years data Data point in the STKI survey 1 FTE per 1000 server. STKI comment is: “close the project!” Source: STKI Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 40
  41. 41. DBMS Support Ratios DBMS supportto edit Master title style Click ratios metrics are not trivial: • Per DBMS but sometimes there are several DBMS single application or one DBMS for several applications • Huge variety. In the same organization: 20 application per FTE for MSSQL (small applications) 1.5 applications per FTE for Oracle (core business) • Applications DBMS vs. Infrastructure DBMS Text here Your Text here Your • Sometimes part of the job is done internally and some by the vendor (application producer) Infrastructure DBA Support Ratios (all copies of application, Open) : from 3 applications per DBA FTE to 50 applications per DBA FTE. Median is 10 applications per DBA FTE Source: STKI Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 41 41
  42. 42. Summary Click to edit Master title style A Man’s got to do what a man’s got to do: Change management, “end user experience”, limit the time for HWSWProcess improvements, etc. CMDB and ITIL Standardization: Virtualization, WindowsLinux Your Text here Your Text here Explore new “unified”, Industry in a Box technologies Don’t drink too much Cognac!!! Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 42
  43. 43. Thank edit Master title style Click to you! Your Text here Your Text here Pini Cohen/Shahar Maor’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 43

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