4 years after campus-wide adoption of hosted Elluminate<br />Mike Shaffer & Scott TrimmerThe University of Findlay<br />
4 yearsafter campus wide adoption of hosted Elluminate:<br />A history of issues and successes leading to a very satisfied...
A little bit about<br />
Liberal Arts University<br />Undergraduate,Graduate &Doctoral Degrees<br />Offer Traditional and Online Degrees<br />
Liberal Arts University<br />Undergraduate,Graduate &Doctoral Degrees<br />Offer Traditional and Online Degrees<br />
Liberal Arts University<br />Undergraduate,Graduate &Doctoral Degrees<br />Offer Traditional and Online Degrees<br />
3900 Students<br />
~250 Faculty<br />
History of Implementation <br />
Blackboard school since 2001<br />Blackboard shell is available for every course<br />Center for Teaching Excellence (CTE)...
Blackboard school since 2001<br />Blackboard shell is available for every course<br />Center for Teaching Excellence (CTE)...
Blackboard school since 2001<br />Blackboard shell is available for every course<br />Center for Teaching Excellence (CTE)...
Fully online programs<br />MBA<br />Environmental Safety and Occupational Health Program<br />Degree Completion Program<br />
Fully online programs<br />Synchronous Program<br />MBA<br />Environmental Safety and Occupational Health Program<br />Deg...
Heavy Use of the Office Hours chat<br />
Just not good enough<br />Technical issues<br />Java version issues (server vs. client)<br />Corporate/Personal Firewalls<...
A search for a better tool<br />Spring 2007:WimbaPilot<br />Early 2006:Started Search<br />Summer 2007:Decision <br />Fall...
ElluminateWins!!<br />
ElluminateWins!!<br />Why we selected Elluminate:<br /><ul><li>Java-based web-browser and platform independent architecture
Deep functionality gave us room to “grow into the tool”
Easy to learn interface</li></li></ul><li>Where do we host?<br />Why Hosted?<br /><ul><li>No additional work for central I...
24/7 support to end-users
Disappointing experiences from self-hosting Tegrity</li></ul>Why ELM?<br /><ul><li>Gave us the option to host on campus</l...
We took the gamble<br />
We took the gamble<br />Deployed campus-wide in Fall 2007<br />
Training &Support<br />
Training &Support<br />Workshops<br />
Training &Support<br />Workshops<br />1-on-1 Training<br />
Training &Support<br />Workshops<br />1-on-1 Training<br />Student and Faculty Guides<br />
Training &Support<br />Workshops<br />1-on-1 Training<br />Student and Faculty Guides<br />Videos<br />
Support Issues<br />Issue<br />Solution<br />Course copy of recordings<br />
Support Issues<br />Issue<br />Solution<br />Course copy of recordings<br />We developed manual instructions<br />Worked w...
Support Issues<br />Issue<br />Solution<br />“&“in session <br />names<br />
Support Issues<br />Issue<br />Solution<br />“&“in session <br />names<br />We taught instructors not to use “&” in sessio...
Support Issues<br />Elluminatefixed issue!<br />Issue<br />Solution<br />“&“in session <br />names<br />Instruct not to us...
Support Issues<br />Issue<br />Solution<br />ELM uses ports 80 & 2187<br />SAS uses ports 80 & 443<br />
Support Issues<br />Issue<br />Solution<br />ELM uses ports 80 & 2187<br />SAS uses ports 80 & 443<br />Purchased a small ...
Support Issues<br />Issue<br />Solution<br />Sun and Microsoft conspire to break Elluminate with updates to Java and Power...
Support Issues<br />Issue<br />Solution<br />Sun and Microsoft conspire to break Elluminate with updates to Java and Power...
Support Issues<br />Elluminatefixed issue!<br />Issue<br />Solution<br />Sun and Microsoft conspire to break Elluminate<br...
TheTransformation<br />
1. Teaching Styles Changed<br />
2. The word spread<br />
3. Students Expected It<br />
The Elluminate Survey<br />
ElluminateSurvey<br />Summer 2010	<br />Distributed to UF Full & Part-Time Faculty<br />84 Responses<br />
The Survey Says…<br />
54.7%<br />Used Elluminate in the previous academic year<br />
78.8%<br />Said it improved learning in their courses<br />
91.3%<br />Agreed it is easy to use<br />
91.3%<br />Agreed it is easy to use<br />… and agreed that it is easy for students to learn<br />
93.5%<br />Would recommend it to other faculty<br />
How is it used at UF?<br />
Academic Uses<br />First online speech course<br />Development of pre-recorded materials<br />Language interviews for self...
Academic Uses<br />Elluminate with Mimio board<br />Elluminate with Wacom tablets<br />Virtual field trips<br />Class capt...
Special Events<br />SEED Conference<br />College of Business Economic Summit<br />Distinguished Alumni Speakers<br />Pharm...
Non-Academic Uses<br />Support & Troubleshooting<br />Graduate and Professional Studies Advising<br />Staff Meetings<br />...
Recommendations for the future<br />1. Integration of polling with Blackboard Testing<br />2. High-stakes testing with Col...
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4 Years after campus wide adoption of hosted Elluminate: a history of issues and successes leading to a very satisfied university

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Presentation Delivered at Blackboard Connections Summit 2011 and Blackboard World 2011 in Las Vegas NV July 12 & 13 2011. Presentation designed by Mike Shaffer. Presentation delivered by Mike Shaffer and Scott Trimmer.

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  • Image from http://www.flickr.com/photos/trustypics/4629945771/
  • Image from http://www.flickr.com/photos/trustypics/4629945771/
  • Image from http://www.flickr.com/photos/trustypics/4629945771/
  • Image from http://www.flickr.com/photos/trustypics/4629945771/
  • 130 Part-time &amp; 200 Full-time faculty
  • Blackboard school since 2001Every course offered has a Blackboard CourseCenter for Teaching Excellence provides training and development for faculty, staff and studentsOnline programs had a need
  • Blackboard school since 2001Every course offered has a Blackboard CourseCenter for Teaching Excellence provides training and development for faculty, staff and studentsOnline programs had a need
  • Blackboard school since 2001Every course offered has a Blackboard CourseCenter for Teaching Excellence provides training and development for faculty, staff and studentsOnline programs had a need
  • Started seeing faculty we never saw before
  • JensEducational Technology Program &amp; Weekend PT program&amp; SkipHiro IPPCheri Hampton Farmer &amp; Chris MoserJens Webcam in the classroom and Ray’s Role play
  • JensEducational Technology Program &amp; Weekend PT program&amp; SkipHiro IPPCheri Hampton Farmer &amp; Chris MoserJens Webcam in the classroom and Ray’s Role play
  • JensEducational Technology Program &amp; Weekend PT program&amp; SkipHiro IPPCheri Hampton Farmer &amp; Chris MoserJens Webcam in the classroom and Ray’s Role play
  • JensEducational Technology Program &amp; Weekend PT program&amp; SkipHiro IPPCheri Hampton Farmer &amp; Chris MoserJens Webcam in the classroom and Ray’s Role play
  • Biennial conferenceAll over the worldDistinguished Alumni Speakers
  • 4 Years after campus wide adoption of hosted Elluminate: a history of issues and successes leading to a very satisfied university

    1. 1. 4 years after campus-wide adoption of hosted Elluminate<br />Mike Shaffer & Scott TrimmerThe University of Findlay<br />
    2. 2. 4 yearsafter campus wide adoption of hosted Elluminate:<br />A history of issues and successes leading to a very satisfied university<br />
    3. 3. A little bit about<br />
    4. 4.
    5. 5.
    6. 6.
    7. 7. Liberal Arts University<br />Undergraduate,Graduate &Doctoral Degrees<br />Offer Traditional and Online Degrees<br />
    8. 8. Liberal Arts University<br />Undergraduate,Graduate &Doctoral Degrees<br />Offer Traditional and Online Degrees<br />
    9. 9. Liberal Arts University<br />Undergraduate,Graduate &Doctoral Degrees<br />Offer Traditional and Online Degrees<br />
    10. 10. 3900 Students<br />
    11. 11. ~250 Faculty<br />
    12. 12. History of Implementation <br />
    13. 13. Blackboard school since 2001<br />Blackboard shell is available for every course<br />Center for Teaching Excellence (CTE)<br />
    14. 14. Blackboard school since 2001<br />Blackboard shell is available for every course<br />Center for Teaching Excellence (CTE)<br />
    15. 15. Blackboard school since 2001<br />Blackboard shell is available for every course<br />Center for Teaching Excellence (CTE)<br />
    16. 16. Fully online programs<br />MBA<br />Environmental Safety and Occupational Health Program<br />Degree Completion Program<br />
    17. 17. Fully online programs<br />Synchronous Program<br />MBA<br />Environmental Safety and Occupational Health Program<br />Degree Completion Program<br />Synchronous Program<br />
    18. 18. Heavy Use of the Office Hours chat<br />
    19. 19. Just not good enough<br />Technical issues<br />Java version issues (server vs. client)<br />Corporate/Personal Firewalls<br />Pop-up Blockers<br />Majority of course were taught using the “office hours” tool because of issues with the “virtual office” tool<br />Faculty & Students wanted something better <br />
    20. 20. A search for a better tool<br />Spring 2007:WimbaPilot<br />Early 2006:Started Search<br />Summer 2007:Decision <br />Fall 2006:ElluminatePilot<br />
    21. 21. ElluminateWins!!<br />
    22. 22. ElluminateWins!!<br />Why we selected Elluminate:<br /><ul><li>Java-based web-browser and platform independent architecture
    23. 23. Deep functionality gave us room to “grow into the tool”
    24. 24. Easy to learn interface</li></li></ul><li>Where do we host?<br />Why Hosted?<br /><ul><li>No additional work for central ITS group
    25. 25. 24/7 support to end-users
    26. 26. Disappointing experiences from self-hosting Tegrity</li></ul>Why ELM?<br /><ul><li>Gave us the option to host on campus</li></li></ul><li>How to deploy?<br />To EVERY course/organization in Blackboard?<br />Concerns<br />No training prior to roll-out<br />Getting a bad reputation on campus<br />Assurances<br />24/7 phone support for faculty and students<br />One-on-one training not required<br />
    27. 27. We took the gamble<br />
    28. 28. We took the gamble<br />Deployed campus-wide in Fall 2007<br />
    29. 29. Training &Support<br />
    30. 30. Training &Support<br />Workshops<br />
    31. 31. Training &Support<br />Workshops<br />1-on-1 Training<br />
    32. 32. Training &Support<br />Workshops<br />1-on-1 Training<br />Student and Faculty Guides<br />
    33. 33. Training &Support<br />Workshops<br />1-on-1 Training<br />Student and Faculty Guides<br />Videos<br />
    34. 34. Support Issues<br />Issue<br />Solution<br />Course copy of recordings<br />
    35. 35. Support Issues<br />Issue<br />Solution<br />Course copy of recordings<br />We developed manual instructions<br />Worked with students to develop an automated process:<br />http://homepages.findlay.edu/tltc/pelc/<br />
    36. 36. Support Issues<br />Issue<br />Solution<br />“&“in session <br />names<br />
    37. 37. Support Issues<br />Issue<br />Solution<br />“&“in session <br />names<br />We taught instructors not to use “&” in session namesElluminate modified ELM to provide a useful error message<br />
    38. 38. Support Issues<br />Elluminatefixed issue!<br />Issue<br />Solution<br />“&“in session <br />names<br />Instruct not to use “&” in session namesElluminate fixed this issue<br />
    39. 39. Support Issues<br />Issue<br />Solution<br />ELM uses ports 80 & 2187<br />SAS uses ports 80 & 443<br />
    40. 40. Support Issues<br />Issue<br />Solution<br />ELM uses ports 80 & 2187<br />SAS uses ports 80 & 443<br />Purchased a small SAS environment for users connecting from organizations that block port 2187<br />
    41. 41. Support Issues<br />Issue<br />Solution<br />Sun and Microsoft conspire to break Elluminate with updates to Java and PowerPoint<br />
    42. 42. Support Issues<br />Issue<br />Solution<br />Sun and Microsoft conspire to break Elluminate with updates to Java and PowerPoint<br />Elluminate identified the issues, and provided workarounds.<br />Exporting slides as jpegs from PowerPoint always works.<br />
    43. 43. Support Issues<br />Elluminatefixed issue!<br />Issue<br />Solution<br />Sun and Microsoft conspire to break Elluminate<br />Elluminate identified the issue, and provided a workaround. They were able to fix the issue.<br />
    44. 44. TheTransformation<br />
    45. 45. 1. Teaching Styles Changed<br />
    46. 46. 2. The word spread<br />
    47. 47. 3. Students Expected It<br />
    48. 48. The Elluminate Survey<br />
    49. 49. ElluminateSurvey<br />Summer 2010 <br />Distributed to UF Full & Part-Time Faculty<br />84 Responses<br />
    50. 50. The Survey Says…<br />
    51. 51. 54.7%<br />Used Elluminate in the previous academic year<br />
    52. 52. 78.8%<br />Said it improved learning in their courses<br />
    53. 53. 91.3%<br />Agreed it is easy to use<br />
    54. 54. 91.3%<br />Agreed it is easy to use<br />… and agreed that it is easy for students to learn<br />
    55. 55. 93.5%<br />Would recommend it to other faculty<br />
    56. 56. How is it used at UF?<br />
    57. 57. Academic Uses<br />First online speech course<br />Development of pre-recorded materials<br />Language interviews for self-evaluation<br />Guest speakers<br />Recording student presentations<br />
    58. 58. Academic Uses<br />Elluminate with Mimio board<br />Elluminate with Wacom tablets<br />Virtual field trips<br />Class capture<br />Online Office Hours<br />
    59. 59. Special Events<br />SEED Conference<br />College of Business Economic Summit<br />Distinguished Alumni Speakers<br />Pharmacy Grand Rounds<br />
    60. 60. Non-Academic Uses<br />Support & Troubleshooting<br />Graduate and Professional Studies Advising<br />Staff Meetings<br />Board of Trustee’s Meetings<br />
    61. 61. Recommendations for the future<br />1. Integration of polling with Blackboard Testing<br />2. High-stakes testing with Collaborate and Bb Learn<br />3. Course copy copies recorded sessions<br />
    62. 62. Thank You Collaborate Support Team<br />For your part in turning what could have been just another vendor relationship into a true partnership.<br />
    63. 63. Contact Information<br />Scott Trimmer, MBAAcademic Technology Specialist: Blackboard Administrator & Technical SupportCenter for Teaching Excellence The University of Findlay<br />Email: trimmer@findlay.eduPhone: 419-434-4150Linkedin: http://linkedin.com/in/strimmer<br />Mike Shaffer, M.A.E.Academic Technology Specialist: Trainer & Technical SupportCenter for Teaching Excellence The University of Findlay<br />Email: shaffer@findlay.eduPhone: 419-434-5513Twitter: @michael_shafferLinkedin: http://linkedin.com/in/shaffer2385<br />

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