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4 Years after campus wide adoption of hosted Elluminate:  a history of issues and successes leading to a very satisfied university
 

4 Years after campus wide adoption of hosted Elluminate: a history of issues and successes leading to a very satisfied university

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Presentation Delivered at Blackboard Connections Summit 2011 and Blackboard World 2011 in Las Vegas NV July 12 & 13 2011. Presentation designed by Mike Shaffer. Presentation delivered by Mike ...

Presentation Delivered at Blackboard Connections Summit 2011 and Blackboard World 2011 in Las Vegas NV July 12 & 13 2011. Presentation designed by Mike Shaffer. Presentation delivered by Mike Shaffer and Scott Trimmer.

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  • Image from http://www.flickr.com/photos/trustypics/4629945771/
  • Image from http://www.flickr.com/photos/trustypics/4629945771/
  • Image from http://www.flickr.com/photos/trustypics/4629945771/
  • Image from http://www.flickr.com/photos/trustypics/4629945771/
  • 130 Part-time & 200 Full-time faculty
  • Blackboard school since 2001Every course offered has a Blackboard CourseCenter for Teaching Excellence provides training and development for faculty, staff and studentsOnline programs had a need
  • Blackboard school since 2001Every course offered has a Blackboard CourseCenter for Teaching Excellence provides training and development for faculty, staff and studentsOnline programs had a need
  • Blackboard school since 2001Every course offered has a Blackboard CourseCenter for Teaching Excellence provides training and development for faculty, staff and studentsOnline programs had a need
  • Started seeing faculty we never saw before
  • JensEducational Technology Program & Weekend PT program& SkipHiro IPPCheri Hampton Farmer & Chris MoserJens Webcam in the classroom and Ray’s Role play
  • JensEducational Technology Program & Weekend PT program& SkipHiro IPPCheri Hampton Farmer & Chris MoserJens Webcam in the classroom and Ray’s Role play
  • JensEducational Technology Program & Weekend PT program& SkipHiro IPPCheri Hampton Farmer & Chris MoserJens Webcam in the classroom and Ray’s Role play
  • JensEducational Technology Program & Weekend PT program& SkipHiro IPPCheri Hampton Farmer & Chris MoserJens Webcam in the classroom and Ray’s Role play
  • Biennial conferenceAll over the worldDistinguished Alumni Speakers

4 Years after campus wide adoption of hosted Elluminate:  a history of issues and successes leading to a very satisfied university 4 Years after campus wide adoption of hosted Elluminate: a history of issues and successes leading to a very satisfied university Presentation Transcript

  • 4 years after campus-wide adoption of hosted Elluminate
    Mike Shaffer & Scott TrimmerThe University of Findlay
  • 4 yearsafter campus wide adoption of hosted Elluminate:
    A history of issues and successes leading to a very satisfied university
  • A little bit about
  • Liberal Arts University
    Undergraduate,Graduate &Doctoral Degrees
    Offer Traditional and Online Degrees
  • Liberal Arts University
    Undergraduate,Graduate &Doctoral Degrees
    Offer Traditional and Online Degrees
  • Liberal Arts University
    Undergraduate,Graduate &Doctoral Degrees
    Offer Traditional and Online Degrees
  • 3900 Students
  • ~250 Faculty
  • History of Implementation
  • Blackboard school since 2001
    Blackboard shell is available for every course
    Center for Teaching Excellence (CTE)
  • Blackboard school since 2001
    Blackboard shell is available for every course
    Center for Teaching Excellence (CTE)
  • Blackboard school since 2001
    Blackboard shell is available for every course
    Center for Teaching Excellence (CTE)
  • Fully online programs
    MBA
    Environmental Safety and Occupational Health Program
    Degree Completion Program
  • Fully online programs
    Synchronous Program
    MBA
    Environmental Safety and Occupational Health Program
    Degree Completion Program
    Synchronous Program
  • Heavy Use of the Office Hours chat
  • Just not good enough
    Technical issues
    Java version issues (server vs. client)
    Corporate/Personal Firewalls
    Pop-up Blockers
    Majority of course were taught using the “office hours” tool because of issues with the “virtual office” tool
    Faculty & Students wanted something better
  • A search for a better tool
    Spring 2007:WimbaPilot
    Early 2006:Started Search
    Summer 2007:Decision
    Fall 2006:ElluminatePilot
  • ElluminateWins!!
  • ElluminateWins!!
    Why we selected Elluminate:
    • Java-based web-browser and platform independent architecture
    • Deep functionality gave us room to “grow into the tool”
    • Easy to learn interface
  • Where do we host?
    Why Hosted?
    • No additional work for central ITS group
    • 24/7 support to end-users
    • Disappointing experiences from self-hosting Tegrity
    Why ELM?
    • Gave us the option to host on campus
  • How to deploy?
    To EVERY course/organization in Blackboard?
    Concerns
    No training prior to roll-out
    Getting a bad reputation on campus
    Assurances
    24/7 phone support for faculty and students
    One-on-one training not required
  • We took the gamble
  • We took the gamble
    Deployed campus-wide in Fall 2007
  • Training &Support
  • Training &Support
    Workshops
  • Training &Support
    Workshops
    1-on-1 Training
  • Training &Support
    Workshops
    1-on-1 Training
    Student and Faculty Guides
  • Training &Support
    Workshops
    1-on-1 Training
    Student and Faculty Guides
    Videos
  • Support Issues
    Issue
    Solution
    Course copy of recordings
  • Support Issues
    Issue
    Solution
    Course copy of recordings
    We developed manual instructions
    Worked with students to develop an automated process:
    http://homepages.findlay.edu/tltc/pelc/
  • Support Issues
    Issue
    Solution
    “&“in session
    names
  • Support Issues
    Issue
    Solution
    “&“in session
    names
    We taught instructors not to use “&” in session namesElluminate modified ELM to provide a useful error message
  • Support Issues
    Elluminatefixed issue!
    Issue
    Solution
    “&“in session
    names
    Instruct not to use “&” in session namesElluminate fixed this issue
  • Support Issues
    Issue
    Solution
    ELM uses ports 80 & 2187
    SAS uses ports 80 & 443
  • Support Issues
    Issue
    Solution
    ELM uses ports 80 & 2187
    SAS uses ports 80 & 443
    Purchased a small SAS environment for users connecting from organizations that block port 2187
  • Support Issues
    Issue
    Solution
    Sun and Microsoft conspire to break Elluminate with updates to Java and PowerPoint
  • Support Issues
    Issue
    Solution
    Sun and Microsoft conspire to break Elluminate with updates to Java and PowerPoint
    Elluminate identified the issues, and provided workarounds.
    Exporting slides as jpegs from PowerPoint always works.
  • Support Issues
    Elluminatefixed issue!
    Issue
    Solution
    Sun and Microsoft conspire to break Elluminate
    Elluminate identified the issue, and provided a workaround. They were able to fix the issue.
  • TheTransformation
  • 1. Teaching Styles Changed
  • 2. The word spread
  • 3. Students Expected It
  • The Elluminate Survey
  • ElluminateSurvey
    Summer 2010
    Distributed to UF Full & Part-Time Faculty
    84 Responses
  • The Survey Says…
  • 54.7%
    Used Elluminate in the previous academic year
  • 78.8%
    Said it improved learning in their courses
  • 91.3%
    Agreed it is easy to use
  • 91.3%
    Agreed it is easy to use
    … and agreed that it is easy for students to learn
  • 93.5%
    Would recommend it to other faculty
  • How is it used at UF?
  • Academic Uses
    First online speech course
    Development of pre-recorded materials
    Language interviews for self-evaluation
    Guest speakers
    Recording student presentations
  • Academic Uses
    Elluminate with Mimio board
    Elluminate with Wacom tablets
    Virtual field trips
    Class capture
    Online Office Hours
  • Special Events
    SEED Conference
    College of Business Economic Summit
    Distinguished Alumni Speakers
    Pharmacy Grand Rounds
  • Non-Academic Uses
    Support & Troubleshooting
    Graduate and Professional Studies Advising
    Staff Meetings
    Board of Trustee’s Meetings
  • Recommendations for the future
    1. Integration of polling with Blackboard Testing
    2. High-stakes testing with Collaborate and Bb Learn
    3. Course copy copies recorded sessions
  • Thank You Collaborate Support Team
    For your part in turning what could have been just another vendor relationship into a true partnership.
  • Contact Information
    Scott Trimmer, MBAAcademic Technology Specialist: Blackboard Administrator & Technical SupportCenter for Teaching Excellence The University of Findlay
    Email: trimmer@findlay.eduPhone: 419-434-4150Linkedin: http://linkedin.com/in/strimmer
    Mike Shaffer, M.A.E.Academic Technology Specialist: Trainer & Technical SupportCenter for Teaching Excellence The University of Findlay
    Email: shaffer@findlay.eduPhone: 419-434-5513Twitter: @michael_shafferLinkedin: http://linkedin.com/in/shaffer2385