Ppt module 8 networking and referral support v 7.12.2012


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Ppt module 8 networking and referral support v 7.12.2012

  1. 1. Module 8:Networking and Referral SupportCHCYTH501A :Develop and implement procedures toenable young people to address their needsCHCNET404B: Facilitate links with other services1
  2. 2. Helping young people meet their needs This unit describes the knowledge and skillsrequired to monitor and upgrade organisationapproaches to young people with highly complexproblems2Now what!
  3. 3. Counselling support for youth While Youth Workers are not counsellors theymay be called upon to work in a counselling rolewith young people and it is important that youthworkers have a basic knowledge of and skilllevel in counselling support strategies.3
  4. 4. What you can and can’t do... The first very important point is to NOT gowhere you are not clearly confident, qualifiedor experienced. Sexual abuse, long term neglect or abuse,serious grief and loss issues, disability support,serious depression or anxiety and suicidalthinking etc should always be referred on toqualified counsellors or psychologists. There are however a myriad of issues that youwill be talked to about as a youth worker and itwill be important that you understand some ofthe basics.4
  5. 5. You will need to know... Principles of empowerment and enablingprocesses in advocacy Methods of short term counselling strategies Different forms of abuse and their indicators andresponse processes Family support and mediation Strength based approaches5
  6. 6. Let’s look first at... Principles of empowerment and enablingprocesses in advocacy We have talked about these at length in theprevious module and in community developmentprinciples which we studied in Stage 1. Remember the internal vs. external locus ofcontrol and how important it is for young peopleto begin to experience appropriate internalpower in their own lives. It is not of course validto leave everything up to them...withoutguidance and support...6
  7. 7. A good analogy A great example is the bowling alley...with theguard rails in place. You can really get to feelthe fun and power of hitting the pins without thediscouragement of failure of bowling into thetroughs if you have the right guidelines andsupports in place! It doesn’t take long to know exactly how to rollthat ball.7
  8. 8. Practice... As young people practice their skills inautonomy...and manage success wise adultsbegin to take away some of the controls andsafeguards and let them deal with moderateamounts of danger on their own. DISCUSS This naturally builds towards great confidenceand adulthood. Advocacy naturally for a small child is fully ontheir behalf...as children become adolescentshowever it is important to get them to speak up...with support in wings! They learn theconfidence of using their voice and knowing theycan impact outcomes.8
  9. 9. What does this mean in a Counsellingrole?With younger children you may need to come upwith the strategies and solutions and get thathappening for them, but as children grow,ensure that they are pushed to find solutionsthemselves. Your conversation with them shouldguide them in the right direction.• For example:• Julie’s boyfriend Gary has gone off with her girlfriend onthe weekend but has come back to her sorry about whathe has done. Julie’s girlfriend Erica is skiting to all herfriends about her conquest. Julie comes to youheartbroken and angry.9
  10. 10. Empowerment Conversation... Youth Worker: Julie, that must have been a real shock toyou to hear that this had happened. Did you have anyidea? Julie: No I was at my nans. I wasn’t allowed to go to thatparty as my parents were away. Youth Worker: What emotions are you feeling right now? Julie: I’m upset, really angry and now he wants me totake him back! Youth Worker: Mmm I can see your dilemma. What doyou think is fair for you right now Julie? Julie: Well its over between me and that backstabbingErica that’s for sure.10
  11. 11. Empowerment conversation... Youth Worker: Sure, is this the first time she hasbetrayed you like this? Julie: Yes, but I have seen her do it to others before. Youth Worker: I see, so she has a bit to learn on herjourney hasn’t she about being a trustworthy friend. Julie: Yea she does. Youth Worker: So you feel the fair thing to do is to cut offyour friendship with her. Julie: Yes, she really needs to learn she can’t do this toher friends. Youth Worker: fair call Julie...but what about Gary?11
  12. 12. Empowerment conversation... Julie: I am angry at him that’s for sure. He just gotthrough telling me he wanted to be with me forever!What’s that about? Youth Worker: Its pretty understandable your hurtfeelings about this Julie. Julie: Yea and I really liked him too. Youth Worker: Sounds like you are pretty sad that itcould end between the two of you. What reason does hesay that he did it? Julie: He says Erica was coming on to him and he hadbeen drinking and he didn’t realise what he was doing.12
  13. 13. Empowerment Conversation... Youth Worker: I see. So what do you feel you want to doabout the situation then Julie? Julie: I think I will tell him it will take me a while to trusthim again, but we can go out as friends for the moment. Youth Worker: OK that sounds reasonable. What elsewould you like to say to him? Julie: I want to tell him not to drink because he is a niceguy and girls will want to get with him and he will need tobe much stronger than that. Youth Worker: Do you think he will listen to you? Julie: Yea he will he is really upset and crying n stuff...soI believe he is sorry.13
  14. 14. Empowerment Conversation... Youth Worker: OK Julie, sounds like you have got someof this sorted out already by yourself...and I think yourthinking sounds fair as well...well done. Feel free tocome back and have a chat with me and let me knowhow things are going OK. Julie: thanks miss, I feel a lot better now. The youth worker was able to support Julie while sheworked out the right decisions for her in thisconversation. The youth worker didn’t tell her what to door push her in any particular direction. This allows Julieto gain confidence in her own decision making in a crisissituation.14
  15. 15. Methods of Short Term CounsellingStrategiesThere are a number of short term counsellingstrategies that you can use to support youth.Remember larger issues that require longersupport should be referred on. Decision making – can be supported with assistingyoung people to look at the pros and cons and the thingsthat really matter to them in life. Brief therapy – is used to help people identify therelative risks and benefits of risk taking behaviourswithout judgement and allowing the person to come totheir own conclusions. (This is very powerful...rather thannagging).15
  16. 16. Methods of Short Term CounsellingStrategies Solution focused strategies – focus on ‘what theperson wants in the end’ and then steps to getthere...rather than hashing over problems endlessly. Person centred approach – simply allows the person totalk without judgement and uses the microskills ofcounselling – listening and empathy to help someonetalk their way to their own solutions. Mediation is also another short term counsellingstrategy that we’ll talk about as well.• Review PB works Video clips on Counselling InterviewStart, What is Cognitive Therapy16
  17. 17. Different forms of Abuse, Indicators andResponse Processes• Some Young people will be subject to some moresevere life situations and we may need to provide thatfirst point of contact support until we can get them toanother source of help. For example: a young person may be self mutilating, orconsidering suicide. Our responses should be gentle,clear and direct and ensure someone is always withthem – we need to pass this young person over withcare and continued support to mental healthprofessionals. Young people in danger due of abuse or neglect need tobe supported and provided clear strategies to ensurethey are out of danger.17
  18. 18. Family Support and Mediation• Watch video clip on the 5 faces of Borderline Personality. At times as well we may need to support a young personthrough a mediation with family. The key to a mediation is that you need to assesswhether there will be a large power imbalance in workingin mediation between the two parties or not. You do NOT want to get into a situation where parents orteachers put down and verbally abuse a young person ina mediation but that it is a real opportunity for bothparties to express the problems they are facing inhonesty and without abuse and then to work onsolutions.18
  19. 19. Mediation Structure1. Outline the rules...no putdowns, name calling and torespect mediator.2. Provide opportunity for both parties to have their sayensuring that they abide by the rules.3. Help the parties to find their common problems andthen4. Ask both to come up with solutions that ‘might’ work.5. List these.6. Ask at the end which of the solutions would work thebest to address the common problem.Watch video clips on pbworks TED Conflict Resolution, the Mediation processboth mediation process and mediation cartoon.19
  20. 20. Strength based approachesAnother key approach in modern counselling is called‘strength’ based approaches.This approach looks at what the person is doing well ratherthan what they are doing poorly. The teacher who said to Mic Smith that he had leadershipand organisational skills when he was organising groupsof peers to rob shops helped Mic see that he had abilitynot that he was a terrible or useless person. It worked. Measuring success is a great part of this. People tend tohave a black and white view to their efforts...they feel theywin or lose...but they may have achieved partial successfor which they can be proud. To measure that is to identifysuccess and not failure.20
  21. 21. Develop Support Programs for YoungPeople In talking with a young person in a counselling contextyou will firstly need to assess their specific needs andsee how you might match them with any existingprogram that is in place. This might be a group programor a one to one support program. You will need to use yourbasic counselling skills toengage the young personand their specific need.1.1 Assess specific needs of the young person and match to an existing program1.2 Employ appropriate communication techniques to engage young person and to address specific needs21
  22. 22. Develop Support Programs For YoungPeopleYou may not always know of an appropriate support programbut you can find out ensuring you find out the content,purpose and how a young person can access the program.Sharing this support with the young person is important.You may have to sell it well.22
  23. 23. Develop Support Programs for YoungPeopleYouth Worker: Hey Fred, I notice that you are actuallyreally good with your hands, and you know I found outabout a wood turning class that is held by some oldies inyour suburb...you would give them a real boost I reckonif you went along some time. They could also probablyshow you how to make those really cool bowls. Youcould make a few for the centre.How would you like to go sometime?1.3 Consult relevant community organisations to identify available support programs that meet specific needs ofclients1.4 Undertake appropriate work to ensure a thorough knowledge of content, purpose and access protocols of existingprograms1.5 Provide relevant information to client as appropriate
  24. 24. Ensure that Young People with Complex NeedsReceiveAppropriate Services• Follow all procedures in your organisation for anyindicators of physical, emotional, psychological or sexualabuse – that goes without saying.• Meanwhile your conversation with the young person shouldnot be intrusive but supportive and caring. By ‘fishing’ forinformation you may re-traumatise a youth and this factfinding, should be left to professionals. Naturally if the youngperson wants to share with you allow this without shock ordisgust, but with caring consideration. Gently encourageprofessional support and let them know that you want this forthem because you care about them.2.1 Implement procedures to ensure indications of physical, emotional, psychological or sexual abuse are identifiedand addressed24
  25. 25. Ensure that young people with complex needsreceive appropriate services Your organisation will have procedures for aggressiveand abusive behaviour and it is important to seeksupport from supervisors and to check on policies andprocedures. Be careful not to have a knee jerk reaction but calmyourself down when a young person is displayingaggressive or at risk behaviour. Help the young person express themselves and theirneeds by soothing them, taking them seriously and awayfrom volatile situations.2.2 Define appropriate procedures and put in place to minimise effects of any aggressive or abusive behaviour ofclients including identifying: at risk behaviour patterns ,a range of alternative strategies, quick response actions,support behaviours , protocols of behaviour2.3 Employ appropriate approaches and language to enable clients to express their ideas in a range of ways25
  26. 26. Liaise with other Youth SupportServices and Organisations• It is important that if there are no appropriate referralsystems that you help in designing them to ensure anyspecial needs of clients can be addressed.• This might include transportation and or advocacy toaccess services.• Ensure cultural considerations are taken into account.3.1 Design and implement appropriate referral systems and procedures to ensure special needs of clients can beaddressed3.2 Identify and access support facilities required to optimise client access to specialist services3.3 Ensure support and advocacy services provided reflect organisation procedures, respect the young persons rightsand are appropriate to cultural and other individual circumstances3.4 Consult with relevant professionals and service providers to ensure broad and comprehensive client servicedelivery26
  27. 27. Support needs may include... Language/translations/interpreters Physical aids Transport Cultural advisers Change of venue/location Family/peer Specialists Case management team27
  28. 28. Youth Workers may provide YoungPeople with the following Support: Advice Provision of information A listening and affirmation role Short term or crisis counselling Mediation (family and other) Advocacy (legal and other) Practical assistance Referral to other agencies/services Linking with others, groups, networks28
  29. 29. Information and Referral advice mayinclude: Specialist agencies and organisations Special support groups Government and non-government services Individuals with specialist expertise Allowances, pensions and benefits Equipment, physical aids Private finance Grants29
  30. 30. Relevant Legislation will include: Statutory care and protection guidelines Juvenile justice regulations Confidentiality Age of consent Anti-discrimination Duty of care Organisations policies and procedures Professional code of conduct or ethics Contractual obligations30
  31. 31. Monitor and upgrade Support providedby the organisation Your role as a youth worker may require you to take aleadership position not just with the young people butwith other aspects of the organisation.This may entail the following: Regularly reviewing information and services provided toclients to assess their continuing relevance andeffectiveness Periodically reviewing assessment, support and referralsystems used within the agency Holding appropriate debriefings with workers for thepurposes of counselling, identifying training needs andevaluating client service delivery31
  32. 32. Monitor and upgrade Support providedby the organisation Identifying problems experienced by workers andassessing appropriate adjustments to the servicedelivery and negotiating with relevant staff Providing support and supervision to other workers Arranging regular debriefings with associatedorganisations and service providers and producing andproviding reports in accordance with yourorganisation’s procedures32
  33. 33. Essential knowledge Legal and organisation policies relating to advocacy,monitoring and dealing with abuse Principles of empowerment and enabling processes inadvocacy Methods of short term counselling strategies Different forms of abuse and their indicators andresponse processes A broad range of specialist and generic services andagencies Family support and mediation33
  34. 34. Essential Knowledge Organisations policies, guidelines, procedures The specific needs of identified target groups Youth specific consultation and engagement principlesfor seeking feedback on service provision Reflective and evaluative processes in youth workpractice Strengths-based approaches Human rights declarations and convention on the rightsof child34
  35. 35. Essential skills for Youth Workers:• Demonstrate application of skills in:– interpersonal communication with young people(specifically skills such as listening, observation, leadingdiscussions, questioning, clarifying)– short term counselling, negotiation, mediation– case management - formulating aims and objectives,implementation and evaluation methodologies, strategicplanning with a team of professionals inside and outsidethe organisation– organisation and individual youth rights advocacy– youth participation strategies– program development35
  36. 36. Essential skills for Youth Workers• Develop and implement procedures relating to servicesoffered by workers organisation including supportfacilities, particular types of support and information andreferral advice36
  37. 37. Networking• This unit describes the knowledge and skills required toliaise and facilitate linkages between community servicesincluding specialist and generalist services in thecommunity to ensure support of people in need37
  38. 38. Identify and maintain Links withRelevant Services In your work it is all important to realise that you need tomake contact with a wide range of services so that youcan refer YP helpfully and appropriately. The first thing you need to do is to Gather and storeinformation on relevant services as appropriate. This might include: Pamphlets and other information sources List of all relevant services Information on own agency Criteria for referral to each agency Contacts Information to provide to clients38
  39. 39. Identify and maintain Links withRelevant Services Identify, develop andmaintain communicationprocesses within andacross services toestablish and maintaininter- and intra-sector links Maintain activeparticipation in relevantnetworks Maintain information onthe organisations range ofservices39
  40. 40. Provide relevant information to Services Respond to information requests from otherorganisations as appropriate Maintain knowledge of and access to internal means ofsupport within own organisation Provide information and resources to support communitygroups as appropriate Ensure materials and resources provided are relevantand current Seek feedback on the materials and resources and usein developing future materials and resources40
  41. 41. Work with and support other organisations toenhance service delivery In your referral work you will need to: Define the type and level of support to be provided andnegotiate with the relevant organisation Maintain appropriate support and contact with peoplereferred Provide information to services in line with organisationconfidentiality, consent and privacy policies andprocedures Develop and negotiate longer term plans to assistservices to operate self-sufficiently41
  42. 42. Essential Knowledge: Existing information systems Referral networks - criteria and procedures for referral Current community services issues Language used in community services work Range of community services and how to access Confidentiality and privacy Knowledge specific to working with people from culturallyand linguistically diverse backgrounds42
  43. 43. Essential skills• Facilitate effective working relationships withincommunity services and within the general community• Demonstrate application of skills in:– participating and conducting interagency meetings– verbal and non-verbal communication– questioning– active listening– referral– promotion– negotiation– liaison and networking43
  44. 44. Essential skills Recognise own limitations andagency boundaries Develop and provide informationabout community services Use and coordinate the use ofrelevant information technologyeffectively in line with work healthand safety (WHS) guidelines44