Ppt module 5 youth work programs v 21.01.2013

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Ppt module 5 youth work programs v 21.01.2013

  1. 1. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Module 5Youth WorkProgramsCHCCS503B: Develop implement and reviewservices and programs to meet client needsCHCYTH505E: Support youth programs1
  2. 2. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Youth Programs Youth programs refers to the formalactivities that youth may engage in whichsupport them in life through peer and adultinteraction and /or to develop importantnecessary skills for a good future. Youth workers both endeavour to engageyoung people in external programs andactivities as well as provide them throughtheir own services.2
  3. 3. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Identify programs and servicerequirements to meet client needs in thewider community We’ve all heard the term don’t reinvent thewheel... What do you think this means?3
  4. 4. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Identify programs and servicerequirements to meet client needs in thewider community Think about all the activities that may beavailable in your own community that maymeet the needs of a young person tosupport or train them for the future... Discuss in group of three Share with larger group.4
  5. 5. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Identify the activity / program requiredthat can be delivered by the youth workservice As well as external services and programsthat we can refer our clients to, we mayhave to design programs that can beoffered by our service. Naturally if we do this we can tailor themexactly to the needs of the clients we workwith.5
  6. 6. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Develop and implement programs formeeting client needs Think about different groups of youngpeople and the specific needs they mighthave. How many special needs groups can youthink of?6
  7. 7. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Here are a few special needs... Alcohol and other drugs (AOD) needs Cultural, religious and linguistic diversity Risk of self-harm Gender issues and specific needs of womenand/or men Community education Aboriginal and Torres Strait Islander youth Mental health Homelessness Family breakdown7
  8. 8. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Special needs considerations... Sexual health/identity Disability Access: distance – rural & remote issues Access: poor resources for young people,poor public transport Poverty: low socioeconomical issues Limited or lack of education facilities One child family Single parent family Young people in State or Foster care8
  9. 9. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Special needs considerations continued• Young women / young men• Young children• Relocation• Abused young people/children• Corrective services clients• Community education• Teenage mothers• Teenage fathers9
  10. 10. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Where clients have disabilities thefollowing specific knowledge isrequired: relevant legislation relating to disabilityissues relevant specific culture and language usedby people with disabilities knowledge specific to working with familiesand family systems understanding different client requirementsaccording to different disabilities10
  11. 11. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Where clients have disabilities thefollowing specific knowledge isrequired: networks in the disability sector consumer needs and rights including dutyof care principles of empowerment /disempowerment in relation to people withdisabilities current issues facing clients available client services11
  12. 12. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Specific knowledge requiredcontinued... principles of access and equity principles and practices of confidentiality knowledge specific to working with peoplefrom culturally and linguistically diversebackgrounds knowledge specific to working with peopleat risk of self-harm organisation policies, practices andprograms relating to the work role12
  13. 13. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Specific knowledge required cont.• organisational work health and safety(WHS) policies and procedures• organisation philosophy and guidelines• rights and responsibilities of people withdisabilities• understanding of stereotypes of peoplewith disabilities• existing services for addressing needs andrights13
  14. 14. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Specific knowledge required cont. awareness of ownattitudes to people withdisabilities awareness ofdiscriminatory actions common risks to safety14
  15. 15. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Where clients experience mental healthissues the following specific knowledge isrequired: structural, political and other social factorswhich operate to maintain discriminationagainst people affected by mental healthproblems structural, political and other social factorswhich can be addressed to improve mentalhealth promotion, such as: Gender / age / ethnicity / culture / language/ socioeconomic status15
  16. 16. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Specific knowledge required continued... broad knowledge of mental illness internal structure of the mental healthsystem and its relationship within thebroader context of health services, welfareservices and government policies relevant to mental health atnational, state and local level relevant agencies and services which mayassist in promoting and advocating formental illness and/or psychiatric disabilityissues16
  17. 17. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Specific knowledge required continued... political lobbying processes use of media for advocacy purposes key stakeholders and how to access them understanding of the balance between therights of the general community and therights of people with a mental illnessand/or psychiatric disability relevant regulatory, legislative and legalrequirements relating to mental healthissues17
  18. 18. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Specific knowledge required continued... knowledge specific to working with peoplefrom culturally and linguistically diversebackgrounds knowledge specific to working with peopleat risk of self-harm working with clients with alcohol and otherdrugs issues18
  19. 19. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Where clients experience AOD issuesthe following specific knowledge isrequired:Range of Alcohol and Other Drug (AOD)specific treatment and intervention options: detoxification, in-patient treatmentprograms, outpatient treatment services,and brief interventions19
  20. 20. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013AOD specific knowledge required...Legal and organisational knowledge: legal and organisational requirements forclient registration, allocation and referral organisation policies on reporting andconfidentiality organisation policies and procedures fordocumenting work with clients understanding agency role, agency targetgroup and the impacts on the localcommunity20
  21. 21. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Where clients experience AOD issuesthe following specific knowledge isrequired:Effects of Alcohol and Drug use: signs and symptoms of medical riskassociated with AOD use stages and symptoms of AOD withdrawal basic health issues relating to alcohol andor other drug use e.g. malnutrition, bloodborne diseases, skin infestations21
  22. 22. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013AOD specific knowledge required... effects of drug use on health, cognitive,social, emotional development and impacton others basic pharmacology - types of drugs; doselevels; effects of specific drugs; tolerance;treatment approaches broadly the effects of alcohol related brain injury range of cultural contexts - lifestyle, set ofbeliefs, customs client empowerment/disempowerment22
  23. 23. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013AOD specific knowledge required...• consequences and effects of drugsubstitution/replacement• effects of prescribed drugs and the use ofother drugs• patterns of drug use in Australia and thelocal community• range of use and use scenarios e.g.lifestyle context of illegal drug use• legal issues• legal status of drugs23
  24. 24. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013AOD specific knowledge required... harm minimisation including a range ofapproaches: prevention, early intervention,abstinence, specialist treatment, supplycontrol and safer drug use common relapse precipitants a range of strategies for working withclients strategies to promote participation inprograms24
  25. 25. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013AOD specific knowledge required... rights of workers and clients different lifestyles self-esteem, abuse issues, self-awareness, own biases, ethical obligationsin helping relationships types of counselling e.g. motivationalinterviewing, brief and intensiveintervention, relapse prevention working with clients at risk of self-harm25
  26. 26. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013AOD specific knowledge required...• legal issues surrounding AOD use• Policy: public health model - interaction ofimpact of drugs, individual and theenvironment• protocols around use of interpreters• case management principles• client-centredness26
  27. 27. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Specific knowledge required cont. suicidal or self-harming behaviour, ideationor intention no-suicide contracts and other protectivestrategies links between predisposing factors for self-harm, drug use and mental healthproblems legal and ethical obligations regardingclients at risk of self-harm or with mentalillnesses27
  28. 28. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Other specific need areas... Divide into small groups and choose aspecific need area for a group of youngpeople. Discuss the needs and the knowledgebase required for the youth workers in thisarea. Provide an informal report back to the restof the group with ideas the group came upwith.28
  29. 29. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Design and development of clientservices and principles of effective servicedeliveryDiscuss: In creating a program or activity fora specific group of young people whatimportant things might you need to consider?29
  30. 30. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Youth program development stagesStage 1. PlanningStage 2. DevelopStage 3. ImplementStage 4. MonitoringStage 5. Review30
  31. 31. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Design and development of clientservices... Who has input on the design? What the purpose of the activity is? What WHS issues might be involved? How you will monitor the program? What evaluation mechanisms you will putin place? What staff will support the activity? How you will promote the activity?31
  32. 32. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Service provision by organisations;associated policies & proceduresIn providing services to clients therewill need to be associated policies andprocedures. What are policies and procedures? Who writes them? Where are they kept? How often should youth workers refer tothem? Why are they important?32
  33. 33. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Strategic planning and organisationdevelopment Programs don’t exist in a vacuum; they arepart of the goals of an organisation.Programs should be created in response tothe strategic planning and development ofthe organisation. It is not good if the organisation starts todevelop programs without a plan in place.33
  34. 34. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Strategic planning and organisationdevelopment DISCUSS: Why would thisbe a problem? What about the need to beresponsive to opportunitiesand client needs? Do we rigidly stay with the ‘5year strategic plan’?34
  35. 35. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Evaluation principles and practicesWhat are the principles of evaluation?• Broad samples• Unbiased evaluation tools• Use of a number of evaluation tools• Valid interpretation of the results (by a third party)• Clear summary of results• Suggestions for improvement• Step by step strategies for implementation ofimprovement.• Regular evaluation provides good direction for aprogram or service.35
  36. 36. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Evaluation principles and practices Evaluation practice tools might include: Oral feedback, Observation of benefits to clients(through certain measure like: job acquisition orchanged attitudes etc), rates of participation, 1:1structured interviews, stakeholder satisfactionmeasured through feedback forms, pilotprograms, trials, whole team reviews both formaland informal, random satisfaction survey,community forums and consultation, minutedmeetings. KPI’s for staff (key performance indicators)for example punctuality of staff.36
  37. 37. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Legalities and Best Practice models inYouth WorkYouth Work leaders need an understanding ofLocal, State and Federal/Commonwealthservices and associated Commonwealth orState regulations, acts or guidelines related toservice provision.We have looked at this in detail in previousunits of competency.37
  38. 38. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Other areas for youth work managers...• Community resources• Cultural differences and practices• Common health problems encountered inclients – this may be specific to a region ora particular population of young people.38
  39. 39. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Other areas for youth work managers...• Let’s look at a case scenario.• You are working in a rural township wherethere are a lot of Aboriginal youth. One ofthe issues you are concerned about is lackof good nutrition for the young people andthe predominant problems of diabetes thatcould develop.39
  40. 40. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013What you could do.... You look at a breakfast program in thelocal high school. You approach theRotary club for financial and practicalsupport as well as the local Catholic andAdventist churches. You ask for support from thelocal elders in identifyingtraditional foods.40
  41. 41. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013What you could do... Ask for help from local dietician to research thenutrition value in the local traditional foods andthe benefits to the body. You get interested teachers to develop resourcesto inspire young people to build their bodies forlife through great eating. Compare the dietary nutrition in traditional foodsand quality available breakfast foods. You invite an Indigenous sports hero to speak tothe youth.41
  42. 42. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Prepare activity/program, plan & deliverAfter researching needs and responding tothe goals of an organisation YOU mayhave to create an activity or program plan.Here is an outline of how you would do this.1. Undertake appropriate planning to ensureclient needs are identified clearly42
  43. 43. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Prepare activity/program, plan & deliver2. Put in place mechanisms to ensure clientservice information is recorded,maintained and applied to future clientdealings so service developments are wellinformed and appropriate3. Develop programs as required4. Review client services in consultation withclients and other relevant people includingprimary health practitioners43
  44. 44. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Prepare activity/program, plan & deliver5. Monitor client service delivery to ensure itupholds the organisations reputation,addresses individual client differences andmeets duty of care responsibility6. Identify and address problems in addressingclient needs in accordance with organisationprocedures7. Maintain all relevant documentation relatingto clients, service delivery and communicatein accordance with organisation procedures44
  45. 45. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Prepare activity/program, plan & deliver8. Maintain high standards of client servicedelivery in line with procedural andlegislative requirements9. Seek provision of services from otherworkers, agencies or primary healthpractitioners as required10. Facilitate strategies and opportunities tomeet the needs of people and developaccording to organisation policies andprocedures45
  46. 46. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Prepare activity / program plan anddeliver it.11. Facilitate individual differences, rights,needs and preferences within programs12. Incorporate special needs in thedevelopment of programs and services13. Communicate the needs of clients tocarers and other workers as required14. Make available appropriate programresources46
  47. 47. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Monitor and review programsTo keep a good handle on what ishappening within activities and programs itis important that you monitor and reviewthings.DISCUSS47
  48. 48. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Monitor and review programsHow can you do this? Talk to staff Talk to the young people Take time to observe what isgoing on. Listen to other feedback fromcommunity members or otherstakeholders.48
  49. 49. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Monitor and review programsOther things you should be aware of:1. If the program or activity is new orchanged, ensure changes to the service arewithin policy and budgetary frameworks!2. Make sure that your staff are adequatelytrained for the activity or program.49
  50. 50. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Monitor and review programs3. Modify specified aspects of the activitiesor programs or service delivery as neededto meet changing client and servicerequirements.For example a new policy has come intothe agency which requires a different ratioof worker to client; you need to implementthis immediately.50
  51. 51. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Monitor and review programs4. Ensure changes to client services arewithin procedural and legislativerequirements and maintain high standardsof delivery5. Before a program gets under way it will beimportant that you undertake appropriateplanning to ensure client needs are met6. Make referrals to external services asappropriate51
  52. 52. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Evaluate activity / programAs outlined previously it is important to evaluatea program or activity to see if it is meeting theneeds of the participants. To do this:1. Choose your tools. Define the criteria tojudge the effectiveness of the program inconsultation with clients and stakeholders2. Evaluate regularly and at various points.Routinely use appropriate evaluationstrategies during and after program and forrevision and development52
  53. 53. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Evaluate activity / program3. Pull your data together.Collect, organise and report evaluationinformation in a format which is accessibleand meaningful to clients and stakeholders4. Prepare and present reports asrequired53
  54. 54. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Essential skills for youth workmanagers....It is critical that you can: Consult effectively withclient/s Respond to specificclient needs Establish and maintain anetwork of serviceproviders, includinghealth practitioners54
  55. 55. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013You will also need to: Analyse client needs Demonstrate oralcommunication skillsrequired to fulfil thejob role in theorganisation/service55
  56. 56. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Communication:Oral communication skills may include: Active listening, asking questions,providing encouragement, clarifyingmeaning, clarifying a situation, explainingthe needs of young people to otherworkers language used may be English, signlanguage or community languagedepending on client group56
  57. 57. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Literacy skills... Demonstrate literacy competence requiredto fulfil the procedures of theorganisation/service: Language used may be English or acommunity language depending on theservice / organisation Demonstrate written communication skillsrequired to fulfil the job role as specified bythe service/organisation57
  58. 58. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Literacy skills...Written skills may include: completion of reports or documentation,selecting appropriate language anddetail depending on the purpose of thereport and the intended audience(e.g. documentation for funding, accreditationdocuments, client notes etc) communication support is incorporatedas required e.g. using dictionaries,medical books, other reports58
  59. 59. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Further skills and knowledge.,.. Demonstrated reading skills required tofulfil the job role as specified by theservice/organisation Skills may include reading written materialsuch as policies, procedure manuals andprogram materials, understanding andinterpreting their content59
  60. 60. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Further required skills...Demonstrate application of skills in: Consultation Strategic planning Organisation development Review and evaluation Safe and effective use and coordination ofrelevant technology in line with workhealth and safety (WHS) guidelines60
  61. 61. (c) Copyright CTA CODE of Course CHC51408, MODULE 5 Version Date: 21.01.2013Youth Work programsTo get a program up and running youneed to develop an enormous range ofskills... Often when you arepassionate about theneeds of young peopleyou launch out into theunknown and makethings work... learningas you go Before you know it...your an expert!61

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