Ppt chccs513 c maintain an effective work environment module 4 v 22.3.13


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Ppt chccs513 c maintain an effective work environment module 4 v 22.3.13

  1. 1. Module 4: Managing the YouthWork Environment1CHCCS513C: Maintain an EffectiveCommunity Sector Work Environment(c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  2. 2. Work to Achieve Identified OutcomesIn starting work as a youth worker... more than likelyyou will have been given a duty statement or positiondescription. This will clarify the work that you arerequired to do, and the boundaries of your job roleIn addition you should be aware of the policies andprocedures of the organisation and understand anylegislation that applies to your role2 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  3. 3. Work to Achieve Identified OutcomesIf you work as a part of a team, your co-workersshould be able to give you a good idea of the work youneed to do, and of course your boss/supervisor wouldknow!If your workplace isn’t entirely clear on your role, taketime to write down what you think it is and get yourmanager to sign off on it...(c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  4. 4. Establish and Maintain AppropriateWork Relationships This means that you will work as a team player Treat your co-workers as you would like to be treatedby them (be friendly, respectful and helpful) If there is conflict in the work environment, try toresolve the issue with the person concerned first If you continue to have difficulty, speak to yoursupervisor to see if they can help resolve the issue If the problems continue it might be a good idea touse an external mediator to see if they can helpresolve the conflict and the differences betweeneveryone involved4 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  5. 5. Facilitate Operation of theWorkgroup Participate in processes toensure goals are met in theworkplace Carry your own load andcommunicate with others toensure they can do their job aswell too Try to bring peace and fun intoyour workplace... you can makethe critical difference to otherpeople’s lives5 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  6. 6. Review and Develop ownPerformanceTake a look from time to time at your job role andconsider whether you are working well within itAsk about reviews or mechanisms of evaluation ofyour performance so that you can work towardsimproving weaker areas and utilising your strongpoints within the work environmentRoles can change... of course by negotiation if youexcel in an area and prefer not to do certain things...you may benefit the organisation by having a changein job descriptionMore organisations are moving towards an ecologicalmodel... which allows human beings to ‘breathe’6 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  7. 7. Working as a Youth Worker it isImportant to Know About... Organisation mission, philosophy, organisationstructure, policies and procedures Legislation relevant to organisation and workcarried out Effective Team ManagementRate your current knowledge about this now on a scale of1-5 (is the best)What will you do to improve your scores?7 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  8. 8. Working as a Youth Worker it isImportant that you can: Demonstrate effective team operation Meet legal, legislative and industrialrequirements Undertake assessment of own training anddevelopment Manage conflictHow well can you do these things now?On a scale of 1-5 (5 is the best) how would you rateyour current capacity?What can you do to improve these skills areas?8 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  9. 9. Complex Capacities for Youth Workers:Team buildingTime management and prioritisingWork planning and evaluationEffective communication and interpersonalrelationshipMotivating, directing and facilitating a work team orgroupCapacity to utilise relevant information technologyand workplace equipment effectively in line withoccupational health and safety (WHS) guidelinesOn a scale of 1-5 (5 is the best) how well are you doingthese things currently? What do you need to help youimprove in these areas?9 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  10. 10. DefinitionsTeam includes:Formal and informal arrangementsWorkgroups including members from outside theorganisationThe context for creating, maintaining and enhancingproductive working relationships includes with:ClientsSignificant othersUnpaid workersStaff for whom worker is responsiblePeersSupervisors10 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  11. 11. DefinitionsGuidelines and procedures include:Workplace health and safety policiesEqual employment opportunity – anti discriminationpolicyHarassmentFirst aidGrievance managementInfection controlWorkplace behaviours and protocolsCreating, maintaining and enhancing productiveworking relationships carried out withinrequirements:State and commonwealth legislationOrganisation policy, procedures and standards11 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  12. 12. As a senior youth workermore is required...Your responsibility is not only towards clientsand co-workers but to your staff and theorganisation.12 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  13. 13. 1. Promote ethical work practices 1.1 Monitor decision-making to ensure ethicalguidelines are followed and underlying ethicalcomplexity is recognised 1.2 Ensure staff understanding and compliance withthe principles of duty of care and legal responsibilitiesin all work undertaken 1.3 Ensure appropriate action is taken to address anybreach or non adherence to standard procedures oradverse event 1.4 Monitor work practices to ensure confidentialityof any client matter in line with organisational policyand procedure, regulatory requirements and/or codeof practice13 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  14. 14. 1. Promote ethical work practices 1.5 Promote respect for rights and responsibilities ofothers through considered application of workpractices 1.6 Apply and promote knowledge andunderstanding of employee and employer rights andresponsibilities in all work practices 1.7 Identify potential conflict of interest in theworkplace and take action to avoid and/or address(c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/201314
  15. 15. 2. Support culture of effectivecommunication 2.1 Monitor and address communication issues inthe workplace 2.2 Monitor oral and written communication in theworkplace to ensure confidentiality of client and staffmatters 2.3 Monitor workplace communication to supportaccuracy and understanding of information providedand received 2.4 Promote recognition of individual and culturaldifferences in the workplace and support anyadjustments to communication needed to facilitatethe achievement of identified outcomes15 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  16. 16. 2. Support culture of effectivecommunication 2.5 Promote and support a client-centered approachto community services work throughout interpersonalcommunication with clients and colleagues 2.6 Promote and assist with the resolution of conflictand interpersonal differences in the workplace(c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/201316
  17. 17. 3. Facilitate staff education relevantto the community sector 3.1 Contribute to staff knowledge of different sectorswithin community services and how the inter-relationshipsbetween these sectors may be used to enhance their work 3.2 Maintain and share knowledge of current issues whichimpact on community services in own workarea/organisation and as related to different models of work 3.3 Promote greater understanding of community serviceswork and issues among key stakeholders andrepresentatives from relevant target groups 3.4 Facilitate staff knowledge of and commitment to thecentral philosophies and values of the community servicesindustry17 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  18. 18. 4. Monitor professional work standards 4.1 Monitor implementation of organisation policies andprocedures relating to awards, standards and legislativerequirements of staff 4.2 Identify areas for improving work practices andsupport implementation in line with organisation policiesand procedures 4.3 Check compliance of work undertaken with relevantaccreditation and professional standards applying to workundertaken and address issues where pertinent 4.4 Facilitate staff understanding and focus on achievingorganisation goals and objectives in work undertaken 4.5 Ensure issues requiring mandatory notification areidentified and reported appropriately and withinorganisations specified timeframes18 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  19. 19. 5. Work effectively within thecommunity services system 5.1 Establish effective relationships with workersfrom different sectors and levels of the industry in linewith work role requirements 5.2 Apply knowledge of the roles and functions ofrelevant community services structures, organisationsand systems 5.3 Maintain knowledge of current issues influencingthe community services system, including issues forAboriginal and Torres Strait Islander people andcontemporary cultural issues 5.4 Work with an understanding of fundingmechanisms, and how the organisations operationsare financed19 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  20. 20. 6. Take opportunities to develop owncompetence• 6.1 Monitor own skills/knowledge in relation toongoing and changing work requirements• 6.2 Identify areas for personal development in linewith community services industry developments,organisation requirements and personal interest• 6.3 Take initiative to access and/or createdevelopment opportunities to support organisationneed and personal career development• 6.4 Undertake available formal and informalskill/knowledge development and maintenanceactivities20 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  21. 21. Essential Knowledge Awareness and management of personal bias, beliefsand values Contemporary approaches to work in the industry,associated rationales and supporting behaviours Current issues facing clients and the sector Contemporary employment terms and conditions inthe workplace Details of accreditation processes and qualityimprovement practices Definition of duty of care, confidentiality ofinformation and ethical decision-making in relation tospecific work roles and responsibilities; whatconstitutes a breach of these and potentialramifications of breach and non-reporting21 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  22. 22. Essential KnowledgeDetailed implications of relevant legislation, including: Work Health and Safety Act 2011 (WHS) Access and Equity (1985, 1989 and 1996) Queensland Anti-Discrimination Act 1991) Queensland Information Privacy Act 2009 Queensland Child Protection Act 1999 Organisation procedures relating to: Safety issues and prevention in community serviceswork Emergency response Security(c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/201322
  23. 23. Essential Knowledge Own and others responsibilities within the workplace Role, function and objectives of the organisation, andrelevance to specific work role Relevance of the work role and functions tomaintaining sustainability of the workplace, includingenvironmental, economic, workforce and socialsustainability Responsibilities in relation to child protection andother mandatory reporting requirements whererelevant Understanding and management of difference anddiversity in relation to individual needs, discriminationand social vulnerability23 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  24. 24. Essential Knowledge Understanding of relevant organisation procedures,policies, awards, standards and legislation and how toaccess them Understanding and application of legal and ethicalframework in the community services industry Understanding and application of professionalboundaries and need to refer appropriately Values, principles and ethics underpinning work in thesector including:24 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  25. 25. Essential Knowledge holistic and client-centered support and services client needs and rights including duty of care principles of access and equity principles of human rights principles of client safety(c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/201325
  26. 26. Skills Address breaches of duty of care, confidentiality, ethicalguidelines and other relevant policies and legislation Monitor and promote professional and ethical workpractices in the workplace Analyse implementation of workplace procedures andtheir outcomes to identify areas for improvement Apply decision-making and problem solving skills asrequired to monitor decision-making processes andprovide constructive input to assist others Apply functional literacy skills needed for written andoral information about workplace requirements Contribute to team development where appropriate Monitor safety issues relevant to own work context26 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  27. 27. Skills Use high level interpersonal communication skillswith clients and other stakeholders Use initiative in responding to challengingsituations and individuals Use communication skills as required by specificwork role, including: interpreting and following verbal and/or writteninstructions seeking clarification of tasks providing information reporting incidents in line with organisationrequirements27 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  28. 28. Skills Take a responsible approach to professionaldevelopment, including: taking responsibility for accessing opportunities toexpand and develop own skills and knowledge sharing information and contributing to learning ofothers Take into account, use and promote effectivelyopportunities to address waste minimisation,environmental responsibility and sustainable practiceissues, including efficient use of resources Work in a non-judgmental manner and promotesimilar behaviour in others supporting the discussionof new ideas and techniques in a range of settings28 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  29. 29. A Commitment to Access and EquityMust be Demonstrated by:• A non-discriminatory approach to all peopleusing the service, their family and friends, thegeneral public and co-workers29 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013
  30. 30. Basic Home Fire Safety includesKnowledge of: Behaviour that may contribute to fire injury and/orfatality High fire risk groups Optimum placement of smoke alarms Referring client for smoke alarm installation andmaintenance Role of a working smoke alarm Smoke alarm testing and cleaning Types of smoke alarms30 (c) Copyright CTA CHCCS513C, MODULE 4 Version Date: 22/3/2013