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Govt proposal Govt proposal Document Transcript

  • Solicitation Number: 5400000822 Proposal- FPB: IT TEMP STAFF AUGMENTATION SERVICES Information Technology Management Office State of South Carolina Systel Inc. of Delaware 600 Embassy Row NE Suite 200, Atlanta, Georgia - 30328 Phone: (678) 261-5220 Fax: (678)-623-5938 Web: WWW.SYSTELINC.COM
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina COVER LETTER Date – March 22, 2010 To Michele Mahon, Procurement Officer Subject – “FPB Solicitation Number: 5400000822: IT TEMP STAFF AUGMENTATION SERVICES, Information Technology Management Office, South Carolina” Fixed price Bid (FPB). Dear Michele Mahon, Systel Incorporated of Delaware (henceforth referred to as Systel) is pleased to provide the Information Technology Management Office, South Carolina, a response to “FPB Solicitation Number:5400000822: IT TEMP STAFF AUGMENTATION SERVICES,” Fixed Price Bid (FPB). Systel Inc specializes in providing enterprise solutions and technical resources that leverage technology to improve business productivity. With over 12 years of experience in IT Professional Services, Systel supports many of the world's most technologically advanced companies/agencies in translating today's technology into competitive business advantages. Systel is qualified to address the Information Technology Management’s requirements from several respects. Firstly, Systel staffs over 260 information technology specialists, located in offices across North America, and India. Our consultants average 10 years of industry experience and several years of government experience. Secondly, we have experienced and skilled staffs that will be able to proactively address your requirements at the key opportunity levels, ranging from the strategic/visionary to the tactical/implementation level thus assuring that your system performance goals and high levels of customer satisfaction are achieved. Finally, our approach to client requirements, positions us as a long-range business partner and strategic supplier of your business needs as your requirements evolve and develop over time. We strive for our clients’ trust and have been rewarded by our clients with a repeat engagement rate that is near the highest in this industry. Name of Respondent: Systel Incorporated of Delaware Name of Authorized Individual: Ravi Kilam Title: AVP Address of Authorized Individual: 600 Embassy Row NE Suite 200, Atlanta, Georgia - 30328. Telephone: (678) 261-5203, Ext. 203 Facsimile: (678) 623-5938 Email: gsales@systelinc.com 2
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina Table of Contents COVER LETTER ..................................................................................................................................................................................... 2  TABLE OF CONTENTS ......................................................................................................................................................................... 4  EXECUTIVE SUMMARY....................................................................................................................................................................... 5  DESCRIPTION OF CONTRACTING ORGANIZATION ................................................................................................................ 6  SYSTEL’S WORK PLAN ....................................................................................................................................................................... 8  SYSTEL’S GROWTH & FINANCIAL STRENGTH ........................................................................................................................ 16  SYSTEL’S DELIVERY STRUCTURE IN CONSULTING ENGAGEMENTS .............................................................................. 17  SYSTEL’S LIST OF A FEW CLIENTS .............................................................................................................................................. 19  GOVERNMENT AGENCIES WE’VE WORKED WITH ................................................................................................................. 19  SYSTEL’S KEY PERSONNEL SUPPORTING THE ENGAGEMENT .......................................................................................... 20  CONTRACTING ORGANIZATION’S IT CONSULTING EXPERIENCE .................................................................................. 21  WHY SYSTEL ....................................................................................................................................................................................... 22  REFERENCES ....................................................................................................................................................................................... 24  HANDLING STAFFING CHANGES ................................................................................................................................................. 25  VALUE ADDED SERVICES ................................................................................................................................................................ 25  CONCLUSION ...................................................................................................................................................................................... 26  4
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina EXECUTIVE SUMMARY Systel is pleased to provide the Information Technology Management Office, South Carolina, a response to “FPB Solicitation Number: 5400000822: IT TEMP STAFF AUGMENTATION SERVICES” Fixed Price Bid (FPB). Systel understands that the Information Technology Management Office wishes to select qualified firm(s) who can provide State agencies with temporary IT staff augmentation. We understand that the State intends to select firm(s) that shall provide support for the IT Professional Services, augmenting the efforts of the State team. The firm(s) shall supply IT Professionals with experience in areas such as Business Analyst, Data/Information Architect, Database Administrator, Datatel Consultant, Internet / Web Engineer, Network Administrator, Network Engineer, Network Technician, Security Analyst, SunGard/SCT Consultant, SAP Consultants. In response to the requirements of this Fixed Price Bid, Systel shall be interested in providing the State with resources for the above mentioned categories. Systel feels that it is capable and has all the qualifications needed to provide IT Professional Services to the Information Technology Management Office, South Carolina. Our Professional IT Consultants includes, experience and knowledge of Business Analyst, Data Architecture, Database Administration, Internet / Web Engineering, Network Administration and Engineering, Security Analyst, SAP functional and technical skill set. Systel staffs functional application specialists who can assist with the design and configuration of application functionality and technical specialists who can assist with customizations, building interfaces to other systems and technical troubleshooting. We also staff DBA’s who can perform a full range of technical services including performance tuning, database administration, web and application server administration, installations and operating system configuration. Systel had performed similar tasks as requested under the scope of this Fixed Price Bidding including but not limited to: Business Analyst, Data Architecture, Database Administration, Internet / Web Engineering, Network Administration and Engineering, Security Analyst, SAP functional and technical implementation. Systel’s consultants on average have about 7-10 years of overall industry experience, with at least 3-5 years of hands on experience working on various technologies with government agencies. Not only are our resources at Systel technically qualified and much superior to resources available in the market today but also our costs are significantly lower than the average provider of similar services. Systel’s experience and expertise derives from our full-time Public Sector consulting practice wherein our resources have assisted numerous Cities, Counties, State, University, K-12 and other Public Agencies in a variety of Information Systems projects. At present we have similar business relations for pre-negotiated contracts with the University of Oklahoma, University of Kansas, Baltimore County Public Schools, University of Texas - MD Anderson Cancer Center, State of Michigan, State of Ohio, King County, State of Mississippi and with State of Connecticut. Systel takes pride in its team of IT Professional consultants who have an impeccable record of completing all projects successfully meeting critical deadlines, maintaining schedule commitments and budget constrains. We look forward to working with the Information Technology Management Office, South Carolina and thus 5
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina developing a long-term relationship based on our commitment to providing the highest professional and quality standards. DESCRIPTION OF CONTRACTING ORGANIZATION COMPANY HISTORY Systel is an IT Solutions organization, headquartered in Atlanta, Georgia with operational presence in the US, Canada, United Kingdom, Germany and India. Founded in the year 1997, Systel is a leading Information Technology (IT) service provider in the nation. The company’s commitment is to provide innovation, value and complete customer satisfaction to its customers. The company has expanded its operations outside USA in new emerging markets with the ultimate goal of transforming itself into a global leader in the IT sector. We have offices in the Indian subcontinent in Hyderabad to help us deliver an expanded portfolio of services incorporating offshore outsourcing apart from exploring new business potential in the emerging markets of South East Asia and Europe. We at Systel offer a full suite of Information Technology services and solutions including but not limited to System Consulting, ERP (Enterprise Resource Planning) Implementation & Consulting, Customer Relationship Management, Project Management, Application Development & Management, Data Warehousing & Business Intelligence, Infrastructure Services, and Identity Management Services. Systel is fully capable of handling any work volume small, medium and large since our business model is laid on a scalable infrastructure driven by the latest technology, quality people and recognized standard processes. Systel takes pride in having an impeccable record of completing all its projects successfully whether it involved T&M (Time and Materials) based consulting engagements or full scale turnkey implementations which spanned and encapsulated the entire software development process from the stages of requirement definition, systems design, application development, to systems implementation and maintenance. We have more than ten years of proven track record of successfully delivering innovative business and technology services to numerous satisfied clients in business, government and industry. Working collaboratively with our clients, we have helped raise Systel revenues to achieve immediate value and long term successes. Systel has a proven track revenues and taxes of $ 22 M in annual Sales for fiscal 2008. 6
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina ABOUT SYSTEL Since our inception in 1997, Systel has been offering Information Technology specialists with the most current state of the art skills that are needed to meet our client’s requirements and their dynamic information technology environments. Our consultants have had an immaculate record of completing all projects successfully through technical expertise that encompasses a broad range of system development skills; from concept definition to systems development to integration and testing. Systel recognizes that building and sustaining a strong staff team is a major factor in the success of any engagement. We’ve even established a unique recruiting objective for our Government Sector consulting work. Put simply, in advance of any specific project engagements, our recruiting team will contact and profile “all consultants nationwide that have Government (State, Local or Federal) IT consulting experience”. We have an internal database of more than 15,000 such IT professionals around the country. Our consultants average 10 years of industry experience and several years of government experience. A large number of our consultants spent a major part their entire career dedicated to serving the Public Sector. COMPANY SNAPSHOT Company Name Systel Incorporated Of Delaware Website WWW.SYSTELINC.COM Business Entity S Corporation State of Incorporation Delaware Ownership Privately Held Corporation Corporate Headquarters 600 Embassy Row NE Suite 200 Atlanta, GA - 30328 Phone Number: (678)-261-5220 Fax: (678)-623-5938 Global Development Center Plot No. 50, 8-3-1084/1 & 1A, Floor II & III, Adj. to Karnaka Bank, Srinagar Colony, Hyderabad - 500073 Andhra Pradesh, India Phone Number:+91-40-40101040 Fax:+91-40-40101044 Length Of Time In Business 12 Years, Established In 1997 Primary Business Experience System Consulting, ERP (Enterprise Resource Planning) Implementation & Consulting, Customer Relationship Management, Project Management, Application Development & Management, Data Warehousing, Business Intelligence, Infrastructure Services, and 7
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina Identity Management Services. Capabilities In System Programmer Analysts, Database Administrators, Systems Consulting Programmers/Analyst, Project Managers, Technical Writer, Network Administrators, Network Support Analysts, Support Analysts, Web/GUI Developers, Systems Administrators, QA Testers, Business Analysts, Operations Analysts, Help Desk Analysts, and Information Architect. Financial Status Systel Is Financially Very Stable And Has Never Filed For Bankruptcy, Never Been In Loan Default And Has No Pending Liens. SYSTEL’S WORK PLAN Systel’s work plan, objectives are to implement and support the Information Technology Consulting and Support Services which would be in the interest of the… and would ensure good Return of Investment. In the recent past we have had strategic consultant work with various Educational institutions, financial / investment banks to provide resources and direction in various projects including development and support. Systel intends to provide similar quality resources which would enable them to implement, manage, and support on-going changes and to achieve successful completion of the project in accordance with the scope of work. SYSTEL’S PROGRAM PLAN AND MANAGEMENT APPROACH Systel approach for the current needs of the Agency shall involve working with the Agency remotely from its offices in Atlanta, Georgia and out of its support center in Hyderabad, India. To ensure consistency in quality and continuous partnership with our Clients, such as the Agency, Systel shall assign an Account Manager to work exclusively with the account as a front-end interface to requirements and requirement fulfillment. The Systel Account Manager shall establish a schedule of regular check-ins, either on-site or by telephone or email, in accordance with specifications by the Agency and shall be overall responsible for the engagement with the Agency, ensuring promptness in each requisition response or task order issued. It shall be the role of the Account Manager to act as a Single Point of Contact for the client and shall serve as a one-to-one liaison with the Agency. Systel’s Account Manager shall be responsible for participating in weekly status meetings with the Agency to discuss and develop strategies for meeting existing and emerging requirements, and to review the work performed by exiting Contractors. Additionally, the VP of Sales and the AVP - Sales with the AM, shall meet with the Agency on a monthly basis to review account activities. At Systel, we are committed to working with Clients to understand their business inside and out and to earn a level of trust that goes beyond the typical client/supplier relationship. We enjoy a lasting, ongoing relationship with both our Clients and Candidates and consider ourselves a partner in their success. Our desire is not to be just a vendor to any organization or applicant but to be a valued and trusted business partner. We know we must earn this recognition and we are very confident in our ability to do so. Our goal is to be a valued proactive member of our client team and a partner in their technical endeavors. We focus on speed of execution, overall responsiveness to changing project demands, and in general, exceeding our customers' expectations. Systel is a flexible Company to work with. We enjoy finding creative ways to partner with our customers and help them meet the changing demands of managing their business. We are ready to dedicate 8
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina the necessary resources to ensure that the Agency’s current IT needs identified in this proposal are met. From a viewpoint of cost, Systel understands the special needs of Customers such as the Agency to bring in quality resources and reducing overall dollar spent on hiring these resources. We therefore bring special cost benefit to companies such as the Agency, by offering the lowest possible markup percentage on rates. SYSTEL’S RESOURCE MANAGEMENT TEAMS - DELIVERING QUALITY RESOURCES Systel’s RM Team is one of the best-trained professional recruiting teams in the business and each day, more than 35-40 Systel Recruiters and Consulting Managers commit them to meeting client needs for IT skills, so while the market for IT talent may be challenging, Systel has the resources, the technology and the people to ensure success. Our Recruiting Practice involves deploying recruiting resources in one single location in India and headed by the leadership team in Atlanta, GA, to actively search out the skilled talent from the local pool to meet individual requirements. All of Systel’s Recruiters have been trained in professional recruiting techniques and sales skills in order to uncover and attract the most qualified Candidates. Our commitment to flexibility, thoroughness and professionalism ensure that the needs of the Agency will be met through the life of the contract. Systel’s RM Team comprises of 5 independent technologies specific smaller teams including a Web Development Team, BI/DW Team, ERP & Integration Technologies Team, Infrastructure, Database Development & QA Team, and Engineering Services and Legacy Applications Team. Each of these teams is lead by a Resource Manager and is supported by 5-7 Recruiters. Requirements, for instance such as SAP R/3 is assigned to the ERP/Integration Technologies Team and the Resource Manager assigns a Recruiter(s) to find potential Candidates for the requirement. So, all our Recruiters possess knowledge in the specific field they recruit in and thus have extremely distinguished experience & expertise in finding the right resources. COMMUNICATION WITH THE AGENCY Systel shall maintain effective communications with the customer through e-mail and telephone and in order to provide efficient and effective service to the former, we shall appoint an Account Manager to work as a Single Point of Contact for the Agency. We shall align individual Resource Manager(s), just as we have done in other similar engagements, to each Account Manager who in turn shall work with a team of Technical Recruiters in fulfilling every single technical and functional resource requisition that shall be released by the customer. Our dedicated Account Managers, Resource Team and Executive Management shall be on the call to attend meetings scheduled with IT and customer business areas to assist the Agency in smoothly transitioning work between agencies. Systel’s offshore support center in Hyderabad, India which employs around 60-70 employees, comprising mostly of support staff from a Recruiting and Resource Management perspective, shall act as a Support Center, and thus are adept at handling any volume of work assigned. 9
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina QUALITY OF RESOURCES & CANDIDATE TURNAROUND TIME We at Systel strive for a 100 % match of skills and experience and do not submit a resource unless it meets the criteria. Once we have a detailed understanding communicated across the team, we then focus on finding just “One (1) or Two (2)” good fits for the position. We do this by a tiered recruiting approach wherein, we qualify Candidates not only by preliminary interviews, but also by extensive technical interviews before we submit them to the customer. However, any prospective Candidate, who doesn’t meet the 100 % skill match, is eliminated from consideration and is not submitted to the customer. Systel has perfected finding the right person for the job and we have the technologies, databases, networking intelligence and experienced recruiting personnel to find the right person for specific IT needs requested in this RFQ. With our tremendous resources, we are confident we can present several well-qualified Candidates resumes with in “1-2 Working Days” of request by the Agency. Not only can Systel turnaround qualified Candidates resume within 1-2 working days, we can also have them start on assignments in as little a 24-48 hours. So, with us, we can have Contractors start at Client sites with minimum notice and in doing so, we ensure that the quality of resources submitted doesn’t get compromised in the process. MAINTAINING QUALITY IN OUR ENGAGEMENT In each engagement with any customer, Systel follows certain quality check procedures to ensure that it is delivering quality and overall value and overall client satisfaction standards are being met during the engagement. Systel’s “Account Management Practice” assigns an Account Manager as a “Single Point of Contact” on each engagement to ensure that effective communication and satisfactory performance standards are being met from the start. The Account Manager also convenes regular project status meetings involving the customer’s project personnel and Company’s staff for the duration of the engagement track actual progress against the project schedule. The Account Manager works closely with our client contacts to monitor the progress of our work and our Consultants’ performance. They also work directly with our Consultants to proactively identify and resolve any potential areas of concern within the project. In our ongoing efforts to identify best practices, we conduct reviews of our own performances on engagements. Periodic performance evaluations are conducted in conjunction with the completion of projects, or the completion of phases in larger projects, in order to build professional skills and to better meet our client’s needs. In order to achieve the most accurate appraisal, Clients receive a consultant evaluation form to complete and return to our HR Manager. Likewise, our Consultants are asked to provide us with a status report of their own accomplishments, as well an assessment of their strengths and weaknesses related to their job performance. CANDIDATE VERIFICATION Systel’s Resource Management Team is a group of highly qualified Account Managers, Resource Managers, Technical Recruiters, and Subject Matter Experts, who have spent the entire span of their professional careers in the Information Technology industry. We at Systel give a great deal of importance to detail and do not stop asking questions, unless we understand what is that the Customer is looking for. Once we have a detailed understanding communicated across the team, we then focus on finding just One or Two good fits for the 10
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina positions. We do this by a tiered recruiting approach wherein, we qualify Candidates not only by preliminary interviews, but also by extensive technical interviews before we submit him to the Customer. In order to ensure that we present quality resources that match individual skill requirements of a Customer, we have all our Candidates go through an initial screen and a technical round of interview with a Project Manager or a Technical Team Lead in the specific technology domain as requested in the requirement requisition. Systel’s Resource Management Team also conducts a variety of tests to evaluate the technical skills and qualifications of our resources to verify the accuracy of resume information, including: Online Skills Inventory and Analysis and Computer Based Scenario Analysis. These tests examine the Candidate’s proficiency in the technical domain and help us evaluate the accuracy of experience and expertise demonstrated in his resume. CANDIDATE SCREENING AND VERIFICATION Systel follows a comprehensive procedure of testing each Candidate’s technical and educational qualifications and in doing so we start with examining the Candidate’s aptitude for consulting opportunities and verify information on his/her resume and preliminary judgments are made about the Candidate’s experience and education as well as personal interests. After the initial interview a recommendation is made to management regarding the Candidate’s viability, before he is put to a technical examination. Subsequently, a Project Manager or a Senior Consultant from the same technical domain performs a technical interview to assess the Candidate’s skill levels as well as verify information on the Candidate’s resume. Systel also uses a variety of tools to evaluate the technical skills of our employment Candidates: Technical Preliminary Interview - Provides telephone or face to face technical evaluation interviews with our Candidates and submits interview summaries to our technical Recruiting Managers; Customized Tests - If a skill set is specific enough to warrant a customized test, Systel may utilize written tests that incorporate client input; Automated/On-Line Testing Services - Systel uses Online Skill Inventory And Analysis Tests, and Computer Based Testing to evaluate potential Candidates skills and experience levels. Systel painstakingly verifies and screens its Candidates, delivering razor sharp focus to meet individual needs. Systel verifies all levels of education included on an application. A minimum of a Bachelors degree is required of all eligible Candidates. Systel also requires the verification of personal and professional references on all new employees. Systel verifies the three previous employers or past five year’s employment. As an eligibility criterion for all employees, our Candidates must successfully pass a pre-assignment forensic drug test (Urinalysis) within the 30 days prior to the beginning of an assignment. In the event of test failure, the individual is not offered employment. A check for felony and misdemeanor criminal convictions shall be conducted in all Counties of State(s) where the employee has resided, has been employed, or attended school for the past five years. We also take additional steps to assure that we match our Candidates to your needs. Understanding your business climate and needs is a critical step in developing your business solutions. Because Systel’s Consultants have extensive experience working with all types of corporate environments and employment needs, they can quickly evaluate your Company’s technical environment, corporate culture and development philosophies as well as interpret your requirements. This ability allows us to exceed Customer’s expectations. When we receive a request, we apply this enhanced understanding in finding the right Candidate for the job, who has the ability to adapt to the existing technological and cultural environment. 11
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina SYSTEL’S RECRUITING AND SCREENING APPROACHES As an “IT Consulting Services” firm, Systel has developed a proven and repeatable recruitment practice that ensures the qualification and hiring of professionals that appropriately satisfy Client requirements. Systel places a strong emphasis on our recruiting and screening process and thus we have crafted a “Multi-Tier” placement and recruiting system so that our Clients get the right people with the skill sets they desire. Screen Interview & Technical Interview With The Consultant - Systel starts with examining the Candidate’s aptitude for consulting and verifies information on his/her resume and preliminary judgments are made about the Candidate's experience and education as well as personal interests. After the initial interview a recommendation is made to management regarding the Candidate's viability. Subsequently, a Project Manager or a Senior Consultant from the same technical domain performs a technical interview to assess the Candidate's skill levels as well as verify information on the Candidate’s resume. Systel uses a variety of tools to evaluate the skills of our employment Candidates: Technical Preliminary Interview - Provides telephone or face to face technical evaluation interviews with our Candidates and submits interview summaries to our technical Recruiting Managers; Customized Tests - If a skill set is specific enough to warrant a customized test, Systel may utilize written tests that incorporate Client input; Automated/On-Line Testing Services - Systel uses Online Skill Inventory And Analysis Tests, and CBT to evaluate potential Candidates skills and experience levels. Conducting Management Interviews With The Consultants - Systel subsequently, conducts both a professional and a management interview on all Candidates. Care is taken to ensure that the Candidate has excellent interpersonal and presentation skills as well as the positive attitude that is characteristic of all of our Consultants. Furthermore, information about the assignment is conveyed to the Consultant to ensure that the Consultant is sufficiently aware of his/her role. Personal/Professional, Educational Reference Checks, & Employment Verification - Systel painstakingly verifies and screens its Candidates, delivering razor sharp focus to meet individual needs. Systel verifies all levels of education included on an application. A minimum of a Bachelors degree is required of all eligible Candidates. Systel also requires the verification of personal and professional references on all new Employees. Systel verifies the three previous employers or past five year’s employment. In doing employment verification, we use the professional expertise of a professional firm, CLUSO to assist us in all potential Employees background checks. Drug Test & Criminal Record Check - Employment Candidates must successfully pass a pre-assignment forensic drug test (Urinalysis) within the 30 days prior to the beginning of the assignment. The drug test is conducted by a forensic laboratory certified by the National Institute of Drug Abuse (NIDA) of the US Department of Health and Human Services. In the event of test failure, the individual shall not be offered employment. A check for felony and misdemeanor criminal convictions shall be conducted in all Counties of State(s) where the Employee has resided, has been employed, or attended school for the past five years. Assignment Orientation & Right To Work Confirmation - Before being assigned to a particular Client, Systel ensures that there is an appropriate fit between the Client and the employment Candidate. Therefore, if a 12
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina Candidate is being considered for a particular assignment, Systel provides overview of the assignment that address considerations such as dress code, vacation, work hours, on-call requirements, etc. If any aspect of the assignment is not palatable to the employment Candidate, that individual is not submitted for Client consideration. At the time of employment application, Systel verifies Citizenship or Permanent Residency, or Workers Visa status, and maintains verification of employability as required by the U.S. Department of Justice through Form I-9. In the event that H-1B Visa sponsorship is required and the applicant is selected for employment, Systel’s internal legal counsel pursues sponsorship through the appropriate regulatory bodies. EMPLOYEE TRAINING Systel believes in bringing together the best and brightest talents we can find in the industry - people who are passionate about their skills and can bring a diverse background to a dynamic team. We also believe in the constancy of learning and it’s one of the key reasons why we’ve been successful over the past few years. Our employees keep pace with the rapidly changing industry by staying ahead of the learning curve. We provide the tools, information, and support our people need to expand their knowledge base and continue to grow. At Systel the effort is to constantly raise the levels of competency and capabilities of its people by providing the necessary learning inputs and a conducive environment for both professional and personal growth. The technical skills of our Consultants are continually upgraded through a variety of training programs, workshops and seminars. Training activities at Systel encompass continuous orientation on the latest in Software Technologies, Software Development Methodologies, Quality Assurance and Management, and Project Management. We understand that our people are at the core of our success and thus, by providing a challenging work environment, Systel helps attract and retain a diverse pool of best available talent. Systel takes great care to recruit the best people available in India and abroad and furthermore, Systel’s in-house training facility, based out of Atlanta, focuses on continuous value addition to its intellectual and knowledge resources. By giving unlimited access to the latest in technology, Systel helps its people stay at the leading edge of software programming and engineering skills. TURNAROUND TIME IN FINDING THE RIGHT FIT With our tremendous resources, we are confident we can present several well-qualified Candidates resumes with in 1-2 working days of request by the Agency. Not only can Systel turnaround qualified Candidates resume within 1-2 working days, we can also have them start on assignments in as little a 12-24 hours. So, with us, we can have Contractors start at Client sites with minimum notice and in doing so, we ensure that the quality of resources submitted doesn’t get compromised in the process. Systel shall respond within 4 hours of the Customer’s initial request for personnel, acknowledging via telephone and/or by fax or email, the receipt of the Customer’s request and shall subsequently start searching for acceptable Candidates. Within 12-24 hours of the initial request, Systel shall respond to the Customer via telephone and/or email and confirm as to whether the Customer’s request can be filled, and shall provide the Customer with resumes of all qualified Candidates for review. Systel shall also ensure that all Candidates are available for interview within 12-24 hours after submittal of resumes and notification by the Agency. 13
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina FOCUS ON DELIVERING QUALITY IN EACH ENGAGEMENT A large part of the growth of our organization can be attributed to our constant commitment to our clients and their success. Over 60 percent of our revenue comes from clients with whom we have been working for the past five years. We ensure total quality deliverance through continuous service monitoring and review aimed at evaluating the measures of standardized performance; consultant’s ability to meet critical organizational deadlines; client satisfaction levels; and efforts of continuous improvements. The following paragraphs describe the quality processes we have in place to support our services. Weekly Status Meetings - The Account Manager participates in weekly status meetings with the recruiting staff. The goal of the meeting is to discuss and develop recruiting strategies for new requirements, and to review the status of existing requirements. Monthly Account Review - Additionally, the AVP of Sales and EVP - Sales meets with the Account Manager (s) on a monthly basis to review account activities. Topics include: filled orders, unfilled orders, open orders, anticipated orders, trend analysis, and skill requirements. Recruiting Process - The consultants we provide our clients ultimately reflect our quality of services. Our structured recruiting and staffing process ensures the quality of new consultants joining the firm. Professional Development Plans – Systel’s control mechanisms include monitoring and interacting with the consultant during the first month of employment. Professional development plans are established for each consultant in addition to timely performance reviews and evaluations to insure that compensation, training, and assignments are in line with the consultant's goals. SYSTEL’s PAST EXPERIENCE IN SIMILAR CONSULTING ROLES Systel has worked with a significant number of private and public sector entities in a consulting capacity where we’ve helped major corporations and public sector staff their IT departments for the last 10 years. Systel augments staff with highly qualified trained consultants who are experienced with the latest technology in their specific domains. Their professionalism and expertise have added value to projects, be it public or the commercial sector. We have a proven track record of recruiting the best talent for our clients at competitive prices and we also understand the sense of urgency that is required to hire the right consultant in a timely manner to meet your technical and non-technical requirements. Our national and international network of offices across the globe and partners are the key to recruiting qualified IT professionals who help run the IT organizations of our clients. Systel is also a preferred vendor to dozens of medium and large size corporation, state and local governments, and other information technology consulting firms. Our attention to quality, our focus on helping our clients manage technology and IT costs, is what sets us apart from others. Systel understands that building and sustaining a strong project team is a major factor in the success of any engagement. Our consultants come in different roles like System Analysts, Programmer Analysts, Database Administrators, Project Managers, Network Administrators, Support Analysts, Web Developers, Systems 14
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina Administrators, QA Testers, Business Analysts, Operations Analysts, Help Desk Analysts and Information Architects. Systel has operated upon the principles of sharing in clients' challenges and delivering quality services at the terms of the Customers thus improving the productivity of our customer’s IT functions by eliminating the administrative burden that otherwise interferes with operations. SYSTEL’s CURRENT RESOURCE STRENGTH Systel maintains a specific practice that focuses exclusively on providing consulting and technology assistance to corporate/agencies worldwide. We staffs over 250 dedicated Field contractors and this talent pool is the force behind our philosophy of global resources, deployed locally. We have our consultant working at several client locations world wide and at any point of time we maintain a repository of consultants who can be deployed to our client sites worldwide based on client’s emergent needs. Systel has the bandwidth of technical and functional resources to provide the customer with additional resources as project needs demand. We can ramp up during peak periods in the project cycle within a short turnaround time and we can efficiently staff additional resources on a project need if the customer wishes to implement additional enhancements or modifications to their existing systems. We at Systel are backed by global resource hubs in UK, Germany and Asia Pacific regions and these hubs in turn are supported by our offshore development centers in Hyderabad in India. This gives us the additional leverage required to staff a customers additional need for ramp up and helps us be geared to provide quality contract resources in short turnaround time. Systel’s on-site/offshore business model helps us to operate across two completely separate time zones enabling customers to benefit from two complete workdays for every 24-hour period. This workday allows us to deliver more productivity in meeting a customers needs for additional consulting support. 15
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina COMPANY ORGANIZATION STRUCTURE SYSTEL’S GROWTH & FINANCIAL STRENGTH Systel has provided distinctive and need-based IT services to some of the world’s leading organizations in the Commercial sector and in the Public sector. Our success has been based on a resourceful combination of consulting strength, professionalism and commitment to excellence and with such an ever-increasing focus on quality and commitment at every area of functioning, we have grown tremendously over the past couple of years and gained substantial financial strength. 16
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina Systel is a highly stable organization with over 12 years of successful operation without any delinquencies or bankruptcies of any kind. Systel has proven track revenues of $ 22 M in annual Sales for 2008 *. With over 250 dedicated field contractors, and an approach working collaboratively with our clients, we have helped raise Systel revenues to achieve immediate value and established a long term successes. * Systel is a Closely Held Corporation. SYSTEL’S DELIVERY STRUCTURE IN CONSULTING ENGAGEMENTS Systel employs a team of about 60 support team members working out of its corporate headquarters in Atlanta, Georgia and its offshore development center in Hyderabad, India. This staff comprises of Account Managers, Resource Managers, Technical Managers, Solution Architects, and Technical Recruiters. These members work under the leadership of Sales Managers, AVP – Sales, and EVP – Sales in their own vertical and horizontal domains. Systel has outlined an Account Management Team structured to service all client service requirements and it is the role of the Account Manager to act as a single point of contact for the client. The Account Manager communicates the changing needs of the client to the support staff. We align individual Resource Manager(s) to each Account Manager who in turn works with a team of Technical Recruiters in fulfilling every single technical and functional resource requisition that is released by the customer. These Resource Manager(s) work with dedicated Account Managers to fulfill requests for highly skilled and qualified individual resources within a prescribed timeframe locally and globally. They also work closely with the Account Managers to replace assigned persons on the shortest possible notice. Our dedicated Account Managers, Resource Team and Executive Management is on the call to attend meetings scheduled with IT and customer business areas and as such our entire team of professionals consistently work towards delivering services and solutions within time and within budget and to customers satisfaction. EMPLOYEE BENEFITS WE OFFER We at Systel believe that one of the key ways to retain top-notch Consultants is to provide them with top- notch benefits. All Systel employees, regardless of their project status, receive full benefits. In this way, Systel is able to recruit the best Consultants and provide our Clients with a mobile workforce of specialists to quickly and efficiently respond to their requirements. Our extensive benefit program and emphasis on employee relations allow Systel to attract and retain stellar Consultants. Additionally, all Systel employees receive an annual salary and performance review corresponding to their hire date with the Company. All of our employees receive the following benefits: Medical and Dental Coverage for Employee and Dependants; Long & Short Term Disability Coverage; Group Life Insurance; A 401K Savings Plan; 2 Weeks Paid Vacation, 6 Paid Holidays, a Variety of Referral And Project Retention Bonuses; Training; Legal Fees And Processing; and Regular Company Dinners, Seminars, Picnics and Team Building Functions. We provide a maximum of 5 working days per illness or per incident when illness or injury of a member of the immediate family requires the employee's presence. In case of a prolonged medical or health emergency, the 17
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina employee is also granted leave without pay but is determined on a case by case basis by his immediate supervisor and company management. At Systel, sick leaves may be used when employees are unable to perform employment duties because of sickness, disability, or injury. Systel’s employees may also use sick leave for medical and dental appointments of immediate family members if their presence is required. Systel provides annual vacation leave with pay to all eligible full and part-time employees and all regular, benefits- eligible, full and part-time employees are eligible to accrue paid vacation time beginning on the date of hire. Typically all employees earn 10 days of paid vacation each year which can be used to rest and relax and get away from the demands of the workplace. Systel offers other benefits such as Workmen Compensation, Employer Liability Insurance, Life Term Insurance, Accidental Death and Dismemberment Insurance, Short Term Disability Insurance, Long Term Disability Insurance. In addition, we offer our employee with 401 K retirement investment option starting from the first day of the month following hire date, or on the hire date if it falls on the first of the month and company contributions are made based on a percentage of salary, and varies according to years of employment with the firm. 18
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina SYSTEL’S LIST OF A FEW CLIENTS GOVERNMENT AGENCIES WE’VE WORKED WITH SATE OF OHIO, OFFICE OF INFORMATION TECHNOLOGY STATE OF MICHIGAN, DEPARTMENT OF INFORMATION TECHNOLOGY STATE OF MICHIGAN, DEPARTMENT OF TREASURY WAYNE COUNTY HEALTH SYSTEM, MICHIGAN DETROIT PUBLIC SCHOOLS, MICHIGAN STATE OF MARYLAND, DEPARTMENT OF HEALTH STATE OF MARYLAND, DEPARTMENT OF EDUCATION US DEPARTMENT OF HEALTH, WASHINGTON DC US DEPARTMENT OF EDUCATION, WASHINGTON D.C INTERNAL REVENUE SERVICE, WASHINGTON D.C STATE OF FLORIDA, DEPARTMENT OF EDUCATION MIAMI DADE COUNTY, FLORIDA STATE OF PENSYLVANNIA, DEPARTMENT OF EDUCATION 19
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina SYSTEL’S KEY PERSONNEL SUPPORTING THE ENGAGEMENT NAME OF PRINCIPAL MADHU CHINTALAPATI TITLE WITH FIRM PRESIDENT ENGAGEMENT IN THE CONTRACT FROM AWARD UNTIL PROJECT DELIVERY OWNERSHIP 100% OWNED AND OPERATED ROLE IN THE CONTRACT Overall Management, Supervision Of A Customer Engagement From An Operational Standpoint And Ensuring That Overall Project Goals Are Being Met In Accordance With Laid Objectives. NAME OF PRINCIPAL BRAJ NAYAK TITLE WITH FIRM EVP –SALES &Delivery ENGAGEMENT IN THE CONTRACT FROM AWARD UNTIL PROJECT DELIVERY OWNERSHIP NO OWNERSHIP IN THE FIRM ROLE IN THE CONTRACT Shall Manage All Aspects Of The Solution/Service Delivery And Is The Main Point Of Contact For The Client, The Account Team And Shall Be The Responsible For The Account Being Managed In The Most Effective Way, In Line With Agreed Service Levels With The Customer. Shall Maintain Contact With Consultants During Engagements To Remain Aware Of Project Status, Gather Feedback From Consultant And Client About Progress/Performance, Help Resolve Any Issues, And Elevate Issues To Executive Management If Necessary. Shall Work Closely With The Recruiting And Support Team Nationally And Internationally Of Resource Managers And Technical Recruiters In Ensuring That We Are Meeting Company Standards For Resource Submittals In Addition To Delivering Quality Profiles Against Resource Requisitions. Shall Hold Regular Project Status Meetings With Customer For The Duration Of The Engagement To Track Actual Progress Against The Project Schedule. Timely Submitted Quarterly Reports Including Sub-Contractor Assignment Reports, Process Improvement Reports, and Problem Identification Reports. 20
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina CONTRACTING ORGANIZATION’S IT CONSULTING EXPERIENCE SYSTEL’S IT PROFESSIONAL SERVICES EXPERTISE Systel has many experienced and talented IT Professional consulting professionals with our trademark deep functional product knowledge and industry business process knowledge. Systel’ Technology team, ranges from project managers to deeply-skilled Senior Certified consultants, from infrastructure gurus to application engine developers, from process change consultants to experienced Application DBA’s. Systel always seeks to stay on top of future, releases and invests heavily in its consultants towards that end. Our expertise lies in the vast pool of experienced professionals who can deliver the best services in the industry and we work across the board. Systel has improved the productivity of IT function by eliminating the administrative burden that interferes with operations. Our customer support team of Recruiter(s), Resource Manager(s) and Account Manager(s), have freed up to 40% of a customers time that otherwise is associated with employee orientation, motivation, administration, training, benefits, vacation and time off, recruiting, and counseling. Systel augments staff with highly qualified consultants who are experienced with the latest technology. Their professionalism and expertise add value to your company’s projects. We have a proven track record of recruiting the best talent for our clients at competitive prices. We understand the sense of urgency that is required to hire the right consultant in a timely manner to meet your technical and non-technical requirements. Our technical professionals possess the following skill sets: VB/SQL Server, .NET technology, ASP.NET, ADO.NET, VB.NET, Oracle, XSL, XSLT, PHP, MySQL, SAS, XML, JavaScript, Java, and J2EE technologies, Lotus Domino, C++, Oracle PL/SQL, Cold Fusion, Business Objects, Crystal Reports, or SAS and interface with other DBMS’s such as SQL Server. Our resources have completed tasks including but not limited to: Application Integration; Client/Server and Web-Based Application Programming; Configuration Management; Database Administration and Programming; Requirements Definition and Analysis. RESOURCE STRENGTH Business Application Development, Business Process Reengineering, IT Project Manager Package Evaluation and Selection, Network Solutions, Strategic Planning, Requirement Definition, Data and Process Modeling, Business Analysts Process Engineering, JAD Facilitation, 3rd Party Application Section, User Acceptance Documentation Conceptual Application Design, Functional Specifications, Technical Systems Analysts Planning, Report Generation 21
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina Database Analysts Oracle, MS SQL Server, Ingres, DB/2, Sybase, Informix Developers and Testers Client/Server Architecture, Web Enabling, e-Commerce, IBM AS/400 TECHNOLOGY EXPERTISE ERP/CRM Technologies SAP, Siebel, Peoplesoft, Oracle Applications, Clarify Business Intelligence/DW Ab Initio, Informatica, Business Objects, Datastage Financial Intelligence Hyperion, Cognos ASP.NET, C#, HTML, DHTML, XML, ADO, Java, JavaScript, JavaBeans, Web and E-commerce EJB, WebLogic, Websphere, VBScript, ActiveX, IIS, MTS, SOAP, Cold Fusion, Ajax, Web Services VB.NET, Visual Basic, Visual C++, MFC, SDK, C/C++, COM, DCOM, Front-End Development - ATL, ABAP/4, Dexterity, RPG/400. Back-End Database MS SQL Server, SQL.NET, Oracle, Sybase, DB2, Informix, MS Access. Oracle 10G, 9i, Oracle DBA, PL/SQL, PERL, Pro*C, ETL, Oracle Oracle Tools Discoverer, PSP, Java Script, Java, JDeveloper, Oracle Applications Server, Oracle Developer Suite. UNIX, Windows, Windows NT, OS/400 ERWIN, Visual Source Safe, MS Operating System Tools Office Suite. WHY SYSTEL Functional Expertise - We believe that a strong technical solution begins with a solid business foundation. Many projects succeed or fail based upon the functional design work that is done in the early stages of the project. Our experienced consultants have analyzed complex business problems and have reached practical solutions guided by best practices and their areas of expertise include: Service Delivery; Change Management; Training Development And Delivery; Requirements Gathering; Stakeholder Interviews; Functional Design; Process Design; Test Preparation And Execution; Production Support Design. Full Lifecycle Implementation Experience - A key success factor in any project is continuity during and between project phases. Our consultants have successfully led projects from conception to reality using time tested methodologies, as well as cutting-edge innovations. We can provide a cross-functional team to lead a project through the following stages to take the customer’s solution from concept to reality: Feasibility, Definition, Design, Build, Test, and Stabilization. Programming & Technical Development Expertise - Our associates consist of world class developers who have the ability to do more than just code from a functional specification. Our consultants will take the time to understand exactly the business purpose behind the development and suggest improvements where applicable. Core competencies in technical areas include but not limited to: Application Development , application Engine, SQR, Application messaging & workflow, Database Design, SQL,Report Interfaces, Conversations, Enhancements-Forms & customizations, Database Design, Workflow, PL/SQL, SQL Scripting. Stress On Knowledge Transfer - Our resources follows a defined process to gather project information step-by-step throughout each engagement so that clients have a clear record to reference after the 22
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina implementation is complete. Documentation, training, and follow-on support are customized to meet an organization's specific requirements. Clear Communication Skills - To be truly effective, a consultant must have not only great ideas but also the ability to communicate those ideas clearly. We ensure that our consultants are multi-dimensional and are able to both conceive of best in class solutions and communicate effectively the value that these solutions will deliver to your organization. Systel’s Experience With Government Agencies - Systel has successfully completed quite a few consulting engagements in Public Sector and we work with all levels of government including; State, Local, County, Municipal, and Authorities. We understand the recent trends within the Public Sector community towards exploring new ways of managing and interacting with its constituents and our resources specialize in grasping the importance of meeting the governmental requirements for capturing and providing critical performance initiatives. Systel’s strongest assets are our highly talented professionals and our ability to staff your project with accomplished senior consultants that bring a wealth of relevant business experience. We understand the struggles that are unique to the environment within which government agencies or public overseen agencies need to perform. Financial Strength & Resource Bandwidth - At Systel, we're in the business of satisfying clients and have operated upon the principles of sharing in clients' challenges and delivering quality services. Working collaboratively with our clients, we have helped raise Systel revenues to achieve immediate value and long term successes. Systel has proven track revenue of $ 22 M in annual Sales for 2008, and our length of existence in the Information Technology industry make us an extremely reliable partner for any current as well as future needs. 23
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina REFERENCES COMPANY BACKGROUND: GENPACT a company majority owned by GE is a leading provider of Business Services & Technology Solutions to the entire GE entities world wide. GENPACT provides ERP solution to GE businesses in Banking & Finance (GE Money, GE Commercial Finance), Insurance (GENWORTH), Manufacturing (GE Aircraft Engines), Transportation (GE Transportation, GE Rail), and Automotive (GE Motor). Operating in ten countries, GENPACT has over 27,000 highly skilled associates specialized by industry. Systel is the Preferred Staffing Partner and is one of the largest vendors to GENPACT world wide. NAME: Biplab Adhya TITLE: VP Sales (North America) ADDRESS: 40, Old Ridge Bury Road, Danbury, CT 06810. PHONE NUMBER: (404) 457 2022 SCOPE OF WORK: Provide consulting resources for projects which GENPACT executes in PeopleSoft world wide. Typically these projects are Global roll outs which involve implementation, upgrade, maintenance etc. In the current scope we have provided resources across modules (FINANCE, HUMAN RESOURCES, MANUFACTURING,DISTRIBUTION,WAREHOUSE MANAGEMENT, CUSTOMER RELATIONSHIP MANAGEMENT) with skills ranging from Project Manager, Functional Lead / Technical Lead, Functional Consultant, Business Analyst, Technical Developer, DBA with PeopleSoft Applications as core skill set. DURATION OF CONTRACT: Ongoing Contract START DATE OF SERVICE: 11/10/2003 TOTAL NUMBER OF CONSULTANTS PROVIDED: Systel has staffed over 200 IT Professional resources, IT Systems / Applications (Functional, Technical, DBA) world wide (US, Canada, Mexico, Europe, and Asia Pacific) since 2004 on GENPACT projects. CLIENT: KING County, Washington. CLIENT BACKGROUND: King County is nearly twice as large as the average county in the United States. With more than 1.9 million people, it also ranks as the 14th most populous county in the nation. It provides King County provides regional services to all residents of the county. These include courts and related legal services, public health services, the county jail, records and elections, property tax appraisals and regional parks and facilities, including the King County International Airport (Boeing Field). To keep a track of various services and to the residents of King County, they have various on going projects to provide better and more effective services to the residents. NAME: Meg Safranek TITLE: Senior Human Resource Analyst. ADDRESS: 401, 5th Ave, 3rd Floor, Seattle, 98104 PHONE NUMBER: (206) 263-7970 SCOPE OF WORK: Provide consulting resources for King County for their In-house Projects which help them provide better services to the residents of the county. Systel has provided various resources with diverse skills to work on various assignments run by King Co. Systel has provided System Engineers, System Analyst, Database engineers, and application Developers for King. Co. DURATION OF CONTRACT: 12 Months. PERIOD OF SERVICE: 12 months Renewable START DATE OF SERVICE: 6/1/2007 TOTAL NUMBER OF CONSULTANTS PROVIDED: Systel has provided over 30 resources since 2007. There has been an upgrade in Infrastructure for King County since the last few months and we looking at providing more resources once the budgets are released. 24
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina COMPANY BACKGROUND: The University of Texas M. D. Anderson Cancer Center is one of the nation's original three comprehensive cancer centers established by the National Cancer Act. It is both a degree- granting academic institution and a cancer treatment and research center located in the Texas Medical Center in Houston, Texas. NAME: Ms. Paige Matthews. TITLE: Sr. Account Manager ADDRESS: 2450 Holcombe, Houston, Texas 77021 PHONE NUMBER: 281-797-9550 SCOPE OF WORK: Provide consulting resources for various project for ongoing implementation and support project with skilled resources ranging from Functional Lead / Technical Lead, Functional Consultant, Technical Developer. DURATION OF CONTRACT: Ongoing Contract START DATE OF SERVICE: 09/28/2007 TOTAL NUMBER OF CONSULTANTS PROVIDED: Systel has staffed 15 Consultants on various assignments of M.D. Anderson Cancer center. Systel has been working with M.D. Anderson Cancer Center since 2007 and has since provided resources on various assignments who have worked in various capacities such as Project Managers, Business & Systems Analysts, Technical Architects, Project Leaders, System Administrators, Network Administrators, Database Administrators, Application Developers, Web Developers, Client Server Specialists, Mainframe Specialists, Data Modelers, Integration Specialists, Quality Assurance & Testing Specialists, HANDLING STAFFING CHANGES Systel guarantees the quality of its consultants on all its projects. If the client is unhappy or unsatisfied, for any reason, with the existing team member and requests for replacement, the replacements are usually done in two to three (2-3) business days with skills/expertise equal to or exceeding to the one provided earlier, subject to the availability of the required skill set on the bench. Also, if any of these candidates represented above become unavailable dues to the time gap between now until project award, Systel will replace these resources with equal or better quality resource than the one provided earlier within the time allocated. VALUE ADDED SERVICES The Company provides employees with training opportunities to increase their level of expertise, improve work processes, learn higher value skills, and use state-of-the-art-technology so that their value is recognizable within the client organization. Systel’s training program provides several advantages to the customers. In order to provide the highest quality of support to clients, Systel ensures that its employees are trained on the client’s existing systems and technology. 25
  • IT TEMP STAFF AUGMENTATION SERVICES State of South Carolina CONCLUSION We have outlined the complete methodology as well as our offerings in various sections of this document. We are confident that Systel’s methodologies and practices will optimize the performance of Information Technology Management’s requirement. Systel would like to work with the Information Technology Management Office, South Carolina, as a partner for this and any other IT consulting requirement. It is important to reiterate that Systel welcomes the opportunity to be of service to the State and strongly desires to become a vendor partner with the Information Technology Management office, South Carolina. 26