Death by Project (and the simple choice)

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  • 1. Death by project (and the simple choice) Steve Greene, salesforce.com
  • 2. Most IT and operations organizations organize work by project
  • 3. makes sense. right?
  • 4. Afterall that’s what we deliver. projects. projects. projects. and, more projects.
  • 5. but, wait a minute. our customers think our projects take way too long
  • 6. cost too much
  • 7. and don’t meet their needs
  • 8. And, our staff is scattered, over-worked, and under-appreciated
  • 9. nice.
  • 10. could there be a better way?
  • 11. let’s take a look
  • 12. The Project Based Model
  • 13. People Projects Here’s what we start with
  • 14. Project Based Model
    • Project teams are created upon project initiation
    • Projects are staffed with available resources
    • Team members work on many projects in parallel that are managed through many teams
    • Team members are assigned work by project managers
    • Requires heavy-weight centralized Project Management and coordination
    • Teams disband upon completion of project
  • 15. this is what we get
  • 16. People Projects Project Based Model
  • 17. hmm. that looks confusing and sorta painful
  • 18. Project Based Model Results
    • Context switching is high
    • Individuals prioritize projects rather than teams
    • Disrupted and inconsistent flow
    • Inconsistent and unsustainable pace
    • Little visibility or transparency
    • Less predictable
    • Complex resource management
    • Complex Octopus team structure
  • 19. let’s look at another way
  • 20. The Team Based Model
  • 21. a simpler model
  • 22. Team Based Model
    • Work flows through self-organized, cross-functional teams
    • Teams have dedicated / persistent resources (virtually everything they need to deliver)
    • Teams own a specific domain of work (multiple projects + more)
    • Project work is prioritized on a backlog
    • Team members work together each day on only the top priority work until it’s done
    • All team members have the same priorities
    • Simple team structure
    • Teams persist over time
  • 23. Self-organized Scrum Teams (x-functional dedicated) Projects Prioritized Backlogs Shared Services
  • 24. Team Based Model Benefits
    • Consistent and sustainable pace
    • Less context switching
    • Faster “time-to-deliver” for high priority work
    • More predictable
    • Greater visibility
    • Greater throughput
    • Light-weight project management required
    • Happier customers
    • Happier teams
  • 25. feels good. works.
  • 26. Think about it.
  • 27.