Agile 2010 conference - a holistic approach to scaling agile at salesforce

A holistic approach to scaling agile at Salesforce.com Agile 2010 Conference Orlando, Florida Steve Greene Nicola Dourambeis

Who are we?

Steve Greene VP, Program Management Nicola Dourambeis Director, Agile Delivery

Problems?

Unpredictable completion of anything

Lack of Visibility

Resource Bottlenecks

Infrequent Customer Feedback

2000 2001 2002 2003 2004 2005 2006 Features Delivered per Team Days between Major Releases

What did we do about it?

The Beginning (2006) 2006 25+ agile teams in R&D

2010 100+ agile teams R&D, IT, & Technical Operations

What is ADM? ADM (Adaptive Delivery Methodology) Salesforce.com flavor of agile Scrum project management framework XP practices Based on Lean principles

Next steps to scale

We scale both deep and wide

After success with R&D, ADM was rolled out to IT

3 month rollout: Don’t overthink it, start, inspect and adapt

Next Up: Technical Operations moved to ADM

Embrace Difference and be prepared to stretch Agility

Wide scale has challenges, scaling deep has more

Challenges

Aggressive Hiring Let’s change the world!

Scale with values

One Codeline

Product Dependencies

Leadership

Solutions

Scale Problem #1 Dependency Management is Hard Dependency Management is Hard

Just enough structure but no more

ADM Release Cycle Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Coordinate release planning with generic framework Planning cycle for next release Planning cycle for next release Planning cycle for next release Release Release Release Release

Tools Help

But really, it’s the people that make things happen

And we make a big investment in collaboration

Maintain Technical Health Debt is the Enemy

Create a Single Definition of Done

Stop the codeline when test failures are too high

Strong Attention to metrics Status Metric Now (7/30) Release Criteria Potentially Releasable Metrics Feature Freeze Threshold Basic Ftest 100% 100.0% Utest 100% 100.0% Full Ftest 100% >99.8% Extended Ftest 96.86% >99.75% Basic Selenium 99.76% 100.0% Selenium 99.6% >99.5% Unresolved Integrations 0 0

Maintain team focus

Hire for Values and Culture Fit

Let’s go deeper

Case Study

Agile Program Management

Urgent change based on new strategic direction

The ugly baby

High Level Goals Design & Priorities

Global Prioritized “Feature” backlog

Move teams not people

26 to 33 to 27 Teams Team 13 Team 11 Team 9 Team 10 Team 14 Team 8 Team 7 Team 12 Team 19 Team 18 Team 16 Team 15 Team 17 Team 25 Team 21 Team 20 Team 27 Team 22 Team 23 Team 24 Team 26 Team 2 Team 3 Team 4 Team 5 Team 1 Team 6

Launch & Collaborate

Align to Workgroups Team 13 Team 11 Team 9 Team 10 Team 14 Team 8 Team 7 Team 12 Team 19 Team 18 Team 16 Team 15 Team 17 Workgroup 4 Workgroup 2 Team 25 Team 21 Team 20 Team 27 Team 22 Team 23 Team 24 Team 26 Team 2 Team 3 Team 4 Team 5 Team 1 Team 6 Workgroup 1 Workgroup 3

Collaboration is key (up, down, across)

Meet to realign every day

Full Coordinated Transparency

Visibility to Program feature priorities

Visibility to Workgroup feature priorities Features Priority Status
Console
1
Client-Side Data Binding
2
Sharing model
3
Home page redesign
4
Workbench
5
Prioritizer UI
6
Investigations support
7
VF redesign
8
RCA support
9
Universal workflow
10
api
11

Program Dependencies Delivering Team & Feature Consuming Team & Feature May June July Team 8 Team 7 Team 22 High Med Low Risk Done – Delivered Low – On track Medium – Possible concerns/may miss deadline High – Not scheduled, cannot deliver, or deadline missed Team 12 Team 18 Team 10 Team 11 Monitor complexity & maintain visibility Something more Something I want Done Feature at risk Feature Something I need Cool Feature Something else I need Another Cool Feature

Lessons Learned

Be Bold and don’t go Halfway

Don’t be satisfied, always look for things to improve

Stick to your principles Trust the teams over creating mandatory process & structure

Agile does work at scale Lightweight structure & more autonomy

Questions? http://www.slideshare.net/sgreene

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Agile 2010 conference - a holistic approach to scaling agile at salesforce

by Steve Greene on Aug 11, 2010

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Agile 2010 conference - a holistic approach to scaling agile at salesforce — Presentation Transcript