Warm Welcome, a Patient Navigator

814 views
732 views

Published on

Samuel Lee C, Monica Toledo Fraginals, Stephanie Valencia

Having interviewed several chemotherapy patients, this team chose to focus on the unmet need that patients looked for around connecting with another patient or staff member in an emotionally rich way as they begin and return to treatment. The team developed a low tech and high touch concierge service to guide a patient into what they learned is an otherwise unknown, and at times, frightening process.

Published in: Design
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
814
On SlideShare
0
From Embeds
0
Number of Embeds
69
Actions
Shares
0
Downloads
8
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Warm Welcome, a Patient Navigator

  1. 1. introducing a patient navigator system IDp Monica Toledo Samuel Lee Stephanie Valencia
  2. 2. PATIENT NAVIGATOR PROVIDES IDp
  3. 3. PATIENT NAVIGATOR PROVIDES introduction -> About Cancer knowledge  -> About Chemo awareness -> About MSK BK assimilation -> community flow -> transit IDp
  4. 4. DESIGN PRINCIPLES -SIMPLICITY IS FREEING -CONTINUITY IS COMFORTING -CHOICE IS EMPOWERING -HUMANITY IS BONDING IDp
  5. 5. IDp PATIENT MEDICAL STAFF REFERRAL SC HEDULI N G ORIE N TATIO N ORIE TATION FINDINGS B LOO DS & VITALS ideo BLUE PRINT LA B S O -site OTIFICATIO NN OTIFICATIO N ASSESSME N T ASSESSME DRUG PREP DRUG DELIVERY DRUG PREP COMMUTE DRUG DELIVERY ARRIVE CH EC K-IN UNW IND ROOM PREP ESCORT ASSESSME ASSESSME N T START IV MSK B rooklyn DRUG C HEC K START T REATME N T SETTLE I N TREATME N T OB SERVE RESPITE FIN IS H TREATME N T CHEC K-OUT DEPART COMMUTE
  6. 6. FINDINGS PATIENT INTERVIEWS IDp
  7. 7. FINDINGS PATIENT INTERVIEWS “I was frightened and didn’t know what to expect.” “I feel that videos of patients, REAL videos, REAL interviews may help more than the professionally produce videos.” “A lot of people drop out of your life because they can’t handle it.” IDp
  8. 8. TOUCH POINTS ATLANTIC AVENUE MAP ABOUT EVENTS VOLUNTEERS APPOINTMENTS MSK BK Virtual Map “CLICK ON ABOUT CANCER THE PHOTO ABOUT CHEMO ABOUT MSK BK FOR MORE INFO.” COMMENTS: ZOOM Atlantic Ave Atlantic Ave IDp
  9. 9. TOUCH POINTS PATIENT NAVIGATOR GUIDELINES VOLUNTEER SCHEDULE EVENTS SCHEDULE ATLANTIC AVENUE MAP Atlantic Ave Atlantic Ave IDp
  10. 10. EXPERIENCE JOURNEY IDp
  11. 11. introducing P-ALLY a patient navigator system Thank You IDp Monica Toledo Samuel Lee Stephanie Valencia

×