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Gance nava-wcet-2010

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  • 1. Problems & Solutions in CourseDevelopmentSupport & Tracking
    Steve Gance, Ph.D.
    Maria Del Rocio Nava Rodriguez, MS
  • 2. About Us
    Nov. 11, 2010
    WCET
    2
    Online Learning Services (OLS) is composed of a group of full-time and part-time staff and students led by Associate Provost Dr. Mark Jenkins. OLS provides comprehensive services to departments and faculty developing online courses. These services include:
    • Course and program planning
    • 3. Budget planning and analysis for all aspects of course and program development
    • 4. Curriculum and instructional design consultations
    • 5. Project management of course and program development
    • 6. Instructional media vetting and production
    • 7. Course maintenance and redevelopment
    • 8. Configuration, integration and development of technologies used in teaching, learning and course development.
    • 9. Analysis of emerging educational technology
  • About Us
    Nov. 11, 2010
    WCET
    3
    Steve Gance:
    • Ph.D. in Curriculum and Instruction and Educational Technology
    • 10. MA in Software Human Factors, BS in Software Engineering
    Steve’s role is to facilitate the design, development and evaluation of elearning programs and courses implemented, supported and/or managed by the department. He helps to integrate technologies and to design supporting systems and processes to make the use of technology efficient and effective.
    Maria Maria Del Rocio Nava Rodriguez
    Maria received her Bachelor’s degree in Software Engineering from the University of Guadalajara and a Master’s degree in Engineering Management from Portland State.  She has worked as a System Analyst for Hewlett Packard and has successfully designed and deployed various database systems.  Her interests are in data design and task automation.
  • 11. Context
    Portland State University an urban campus with ~ 28,000 students.
    Partial and fully online courses constitute about 10% of the total courses offered.
    OLS helps build and manage over 250 partial and fully online courses per term (80% of partial and full).
    OLS services range from building entire courses to consulting with faculty who build their own courses. At minimum, we provide basic configuration and course elements in every course we support.
    Nov. 11, 2010
    4
    WCET
  • 12. Problem:
    Four years ago: Two IDs & two student workers managed 30 courses per term.
    # courses managed has risen almost ten-fold.
    Today, three full-time and a part-time ID track up to 70 courses each with 10 student and part-time workers.
    Nov. 11, 2010
    5
    WCET
  • 13. Problem:
    A need for data and analytics on course development.
    Expanded course quality efforts required closer attention to each course.
    Nov. 11, 2010
    6
    WCET
    We needed a solution that didn’t require a lot of overhead to manage, was easy to use for all IDs and course developers yet would provide sufficient information to program managers and IDs about the status of course development.
  • 14. SearchforSolutions
    Nov. 11, 2010
    7
    WCET
    Should we buy commercial software that might meet our needs for tracking tasks or should we build our own solution?
  • 15. Whynotprojectmanagement software?
    Course development has fits and starts, multiple contingent tasks and missed deadlines, without dedicated project manager.
    Course development projects are often very similar to each other. In contrast, projects, by definition, are one-off.
    Some course development is simple; didn’t need overhead of project management.
    Any software takes effort to learn; maybe we could build software that supported our current practices.
    Nov. 11, 2010
    8
    WCET
  • 16. Whatwebuilt: A DB withcourseinfo
    Online, hybrid and web-supported
    Repeat versus new
    Course build status
    Ability to associate a course with client, program manager, faculty and lead ID
    Time-tracking
    Flexible search and filtering mechanism
    Nov. 11, 2010
    9
    WCET
  • 17. Whatworkedwell
    Filter by ID, program manager, client, status
    Time tracking in categories
    Rich source of data (and the right data)
    Nov. 11, 2010
    10
    WCET
  • 18. Whatdidn’twork so well
    Status not sufficiently detailed to track details of course development
    Status cannot indicate breakdowns or cause of delays
    Nov. 11, 2010
    11
    WCET
  • 19. Enhancementsto tracking
    Developed a specification for a significant expansion of task tracking. It was brilliant but we balked at the effort.
    Nov. 11, 2010
    12
    WCET
  • 20. Enhancementsto tracking
    Teambox selected, representing a return to the original question “build or buy?” this time with a different answer
    Teambox provides
    Capture of design conversations, minimizing reliance on email
    File drop box to facilitate exchange of files
    Tasks assigned to faculty, IDs & staff
    Task reminders
    Nov. 11, 2010
    13
    WCET
  • 21. Enhancementstoreporting
    Automatic notification methods
    Nov. 11, 2010
    14
    WCET
  • 22. InformationDashboard
    Nov. 11, 2010
    15
    WCET
  • 23. Interface Enhancements
    Nov. 11, 2010
    16
    WCET
    Enhancements to the interface to provide dashboard-based reporting and analytics holds promise to provide an order of magnitude improvement in effectiveness for IDs and university administrators. But severe limitations on resources continue to hamper progress.
    For now, we continue to focus on incremental improvements to accomplish what we can with the resources we have.
  • 24. Contact Information
    Nov. 11, 2010
    WCET
    17
    Steve Gance, Ph.D.
    sgance@pdx.edu
    Maria Maria Del Rocio Nava Rodriguez, MS
    navam@pdx.edu
    Mark Jenkins, Ph.D.
    Associate Provost
    Online Learning Services
    jenkinsm@pdx.edu