The document provides an overview of business processes and business process modeling. It discusses that every business has business processes in key areas like sales, finance, compliance, marketing, and others. It then defines different types or levels of business processes from operational to management processes. The document also introduces common terminology used in business process modeling like process mapping, analysis, design, modeling, and simulation. It provides examples of using basic BPMN notation to map out process frameworks and detailed workflows. Finally, it discusses goals for business process work like documentation, improvement, and automation and techniques used like SIPOC, value stream mapping, and enhancing BPMN models.
8. Terminology
Process Mapping (Process chart)
- Flow chart drawing of a process
Process Analysis
- Techniques or methods to evaluate aspects of a process generally with the aim of
improving the process – such as capturing the time it takes to perform each step in a
process to determine overall time.
Process Design
- Based on the analysis of a current process , Process Design is the definition of a new more
efficient process
Process Modeling
- Flow chart drawing with data captured for each element and saved in a “model”.
- Enforcement of the notation or rules of the tool.
- Use of the data for analysis, simulation, automation
Process Simulation
- A form of analysis using data as input to simulate how a process will behave based on
various conditions.
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9. What is the Goal?
Process Documentation/Understanding/Standardization
Process Improvement/Re-engineering
Process Automation/Optimization
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10. What is the Goal?
The Goal is Process
Documentation/Understanding/Standardization
What?
Process/Sub-Process relationships
Detailed workflow
Detailed policy and procedures
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11. Big Picture “Process Framework”
Management Strategic Planning
Governance, Risk and Compliance
Processes
Product Development
Core Lead to Order
Processes Customer Relationship Management
Service Delivery
Accounting
Supporting Legal/Contracting
HR
Processes IT
Facilities
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13. The Basics of BPMN (Business Process Model
Notation)
P Lane
o
Swim lanes and Pools o
Lane
l Lane
Activities
Events
Gateways
Annotations Text
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14. BPMN Map
A Process Landscape Model – Using the basics of the BPMN Notation
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15. BPMN Map
Workflow Model – Using the basics of the BPMN Notation
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17. Map your own companies process framework –
you can use Power Point or Visio or any other
drawing tool.
Follow the narrative guide and map a detailed
flow chart for Travel Authorizations using a BPMN
compliant modeling tool.
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19. What is the Goal?
Process Improvement
What problems are we trying to solve?
Reduce the time the process takes/eliminate waste
Reduce/eliminate mistakes (defects) being made
Reduce/eliminate bottlenecks/waiting
Reduce/eliminate “over processing”
Improve visibility/accountability
???
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20. SIPOC Diagram
Who are the Suppliers, what are the Inputs, what is Processed, what are
the Outputs, who is the Customer? What is critical to customer quality
– can we measure it, is it practical and achievable?
Supplier Inputs Major Process Outputs Customer
Steps (Critical to
Quality)
Traveler Request form - Submit request form Authorization or Traveler
dates, projected for authorization Rejection
costs and other (Simplify requests to
travel requirements Authorization or ensure Traveler
(car, hotel) and Rejection receives
purpose of travel authorization or
rejection within 4
Authorization Travel Booking hours for urgent
Supervisors/ Response requests,
Approvers 1 business day for all
others)
Budget Check
Finance Department
Risk Department Travel Risks
Support Staff
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21. Value Stream Mapping
Where can we eliminate time/waste in the process?
Over production (too many approvals, duplicate steps)
Unnecessary transport
Defects (mistakes/rework)
Waiting time VS working time – (value add vs non-value
add)
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22. Value Stream Map
Opportunity Opportunity
for Improvement for Improvement
VA – Value Add Time
NVA – Non-Value Add Time
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23. BPMN/Value Stream Map
16 hour waiting (NV)
1 hour working (VA)
1 hour 1 hour
1 hour waiting 1 hour waiting 8 hour waiting
1 hour working 1 hour working 1 hour working
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27. Goal?
Process Automation
What are we automating and how?
Eliminate paper
Convert paper to e-forms
Eliminate activities people perform ?
Automate decisions using rules engines
Automate customer service thru self service systems
Automate movement of data between systems?
Eliminate data rekeying
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28. BPMN – More Elements
Task Types
User VS Manual
Service
Call Activity
Transactions
Sub-Processes
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29. BPMN – More Elements
Event Types
Message Flow
Gateway Types
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