Michelle Richmond IET Qualifying Technicians SFIA


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Qualifications for IT Technicians

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Michelle Richmond IET Qualifying Technicians SFIA

  1. 1. Michelle RichmondDirector, Membership and Professional Development
  2. 2. The new professional qua cat o o qualification forpractitioners working in ICT
  3. 3. What Is ICT Tech?A professional qualificationMark of ExcellenceDemonstration of technical and Demonstration of technical andprofessional skillsDefined by SFIA level 3Defined by SFIA level 3
  4. 4. SFIA levels 1 4 1-4Level 1: Fo llow Level 2: Assist Level 3: Apply Le ve l  4: Enab le Clos e s upervision l Ro utin e s upervision Genera l super vision General d irection ld Uses  little d iscretio n Mino r discretio n  Clear framew ork o f accoun tab ility Discretion to identify a nd resol ve  Expected to seek guidance W orks witho ut frequ ent reference to   Sub stantial perso nal Resp ons ib ility &  complex r equirements others Au to nom y Wo rks with est ablished dir ect ion Plans  o wn work to  m eet o bjectives and  Escala tes p roblems p rocesses Interacts with d epartmen t I nteracts with  and  m ay influ ence   Influenc es and Interact s with dept /  p / Influences team and sp ecialist pee rs ;  dep artm ent project team I nflu ences  custo mers and sup pliers at  Lim ited external con tact acco unt le vel; Som e res po nsibility fo r work  F requent ext er nal conta ct o f oth ers ; De cisions  influence success H old mo re influence in  o wn dom ain M a y superv ise under  conditions Decisions m ay im pact p roject Routine activities in  structured  P erfo rms a rang e o f varied  wo rk activities  B road r ange o f work, som etim es  Bro ad ran ge of com plex techn ical o r environm ent, Assistance  requ ired  in  in variety structu red  enviro nmen ts co p e a d o out e, complex a nd non‐routine, in va riet y  a et y p rofessional work activitie s, in a variety of reso lving  un expecte d prob lem s of env ironments con texts Uses  b asic IS an d techn ology fu nctions ,  U nde rs tan ds metho ds and too ls A naly tical a nd sy st em atic a pproac h  Selects  ap prop riately fro m app licab le app lication s an d processes I dentifies  and  n egotiates  d evelo pm ent  to problem solv ing s tan dard s, metho ds, too ls  and  ap plicatio ns;  Iden tifies  o wn develop men t  op portun ities An alytical and  s ys tem atic ap proach  to   Initiat ive tak en for  dev elopm ent p roblem  s olvin g; Fluen t com mun ication , o ppo rtu nities T eam  worker Effectiv e com munication o rally an d written; Presen ts  com plex  S elf manag ement technical info  to  b oth non ‐techn ical and   Ab sorb s technical info Cont ributes fully  to team s technical audiences; Plan, sch edule,  Pla n, schedule & monit or own work  m on itor work; Rap id ly abso rb  technical  (others if applica ble) info &  apply; Wid er field of I S; Main tains   A bsorbs and a pplies new tec hnic al  awarenes s of technolo gies, ap plication and  p erson al develop men t informa tion Wo rks to required standar ds A ppreciat es wider fiel d o f IS, how  own  role rel ates to others and to t he  business / em ployer.
  5. 5. SFIA L3 (apply) ( y) Autonomy Complexity Works under general supervision Broad range of work, sometimes  Uses discretion in identifying and  complex and non routine resolving complex problems and  l i   l   bl   d  In variety of environments I   i   f  i assignments Business Skills Specific instruction is usually given  Uses appropriate methods, tools  and work reviewed at frequent  and applicationsL7: set strategy, milestonesinspire, mobilise Determines what problems should  Analytical approach to problem  A l ti l  h t   bl   be escalated to a higher level solving L6: initiate, Takes initiative in identifying and  influence Influence negotiating development  L5: ensure ensure, Interacts with and influences  pp opportunities advise departmental / project team Effective communication skills Frequent external contact with  Plan, schedule and monitor own  L4: enable customers and suppliers work (others if applicable) In predictable and structured  Absorb and apply new technical  areas may supervise others informationL3: apply Decisions may impact work  Works to required standards assigned to individual / phases of  Appreciates wider field of  L2: assist project information systems, how own  , role relates to others, business or  L1: follow client
  6. 6. IT Jobs (‘technical’ focus) Engineer/System Administrator/Technician/Specialist/Manager Likely professional membership grade(s) by job title (MI view) Job Title ICTTech EngTech IEng CEngServer X XStorage X X XNetwork X X X XFirewall X X XInstallation X X X XCabling X X XMainframe XUNIX XDatacentre X X X XDesktop XSecurity X XOperations X X X XHardware X X XMaintenanceM i X X X X Professional Engineers in IT by Malcolm Ireland - IET Registration Meeting 10 November 2010
  7. 7. IT Jobs (‘business focus’) ( ) Likely professional membership grade(s) by job title (MI view) Job Title ICTTech EngTech IEng CEngService Desk Analyst XDatabase Administrator X XDeveloper/Programmer X XTester X X XIncident/Problem Manager X X X… Architect X X XBusiness Analyst XProject/Programme Manager j / g g X X XChange Administrator XAsset Manager (Software) XService ManagerService Manager X XApplication… X Professional E i P f i l Engineers i IT b M l l I l d - IET R i t ti M ti 10 N in by Malcolm Ireland Registration Meeting November 2010 b
  8. 8. Who Is It For?Typical Applicants for ICT TechTypical Applicants for ICT Tech Network Technicians Test Analyst Telecoms Engineer T l E i Computer Service  Computer Service Engineer 2nd Line Support Systems Test Specialist Database Administrators b d Network Engineer Security Administrator ICT Trainer Software Testers Support Analyst S pport Anal st Software Developer IT Operations Technician Network Infrastructure  Network Infrastructure Engineer
  9. 9. Organisations who employ ICT Techs
  10. 10. ICT Tech StandardGlobal – SFIA definedSet requirementsSet requirements Underpinning Knowledge Competence Peer Assessment
  11. 11. Industry certification Industry certificationEncouraged as underpinning knowledge and  d d i i k l d devidence of competence Cisco Microsoft CompTIA Nortel HP etc
  12. 12. ICT Tech CompetenciesA Use ICT knowledge and understanding when applying technical and  practical skills  l k ll Contribute to the design, development, testing, commissioning, B installation, operation, migration or maintenance of ICT products,  , p , g p , processes, systems or servicesC Accept and exercise personal responsibility p p p yD Use effective communication and interpersonal skills Make a personal commitment to a code of professional conduct, E recognising obligations to the public, the profession and the  environment
  13. 13. How to become an ICT Tech MembershipDeveloping competence Already competent Already competent – practitioner Approved Scheme Application Professional Peer Review
  14. 14. The Institution of Engineering And Technology Globally recognised professional body – offices in  India and China 150,000 members working across the technology  spectrum Developing & Registering those who work in  technology Setting the highest standards S i h hi h d d Knowledge sharing Contributing to government and policy Contributing to government and policy Meeting the challenges of tomorrow Only Institution to be licensed to award ICTTech
  15. 15. The Technician Council The Technician CouncilGovernment agenda for SkillsTechnician Council formed with BIS and Gatsby fundingChaired by Steve Holliday, National GridEncompasses sectors beyond engineering, e.g. science, health care i h lthCommon standard across sectors being looked at by working partyworking partyPromotion of value of technical skillsFormation of ICTTech has been presented as an Formation of ICTTech has been presented as anexample of introducing a new technical qualification
  16. 16. Marketing Material
  17. 17. Application ProcessInitial Application couldn’t be simpler! couldn t Personal Details Formal education and training Work experience Two recent technical projects Endorsement www.theiet.org/profreg www theiet org/profreg
  18. 18. Questions?