Managing the capability of our
 industry i
 i d t in 2007 and beyond
                  db        d




But what industry a...
To improve our capability – we need to define what we are

• Si l put, it’s… “
  Simply t it’    “people who d something, ...
We have found a profound lack of skills – but not
those traditionally thought of as related to IT
• There are 100,000 IT S...
itSMF
itSMF Today
after 4 years of planned expansion! – from 8 Chapters to…




47 chapters in 6 continents; 23 active pro...
Consider this also…

• 70% of CEOs say their CIOs are judged by their ability
    to support company-wide business strateg...
In ITSM We have revised our way of getting over this and ITIL
V3 is the result. It’s about Lifecycle Management.
         ...
It’s organic and easily adopted…


  Planning g
 • 1. Service Design
 • 4. Service Strategy

 Doing
 • 2. Service Transiti...
We (SFIA) and the partners have a big challenge in
                    front of us
                             us…

     ...
My simple view!

                                        Schools/Colleges
                                                ...
And at the same time create an occupational map
                             and fill it with competence measures
        ...
“None of us, is as smart as all of us’’




 “A shared problem is a problem that can be
                 resolved”

      ...
We have a fantastic mechanism to help
 develop the pathways to skills that we
                 need




 We d
 We’d like t...
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Managing The Capability Of Our Industry

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Managing The Capability Of Our Industry

  1. 1. Managing the capability of our industry i i d t in 2007 and beyond db d But what industry are we in and what skills do we need? Keith Aldis – November 2007 1
  2. 2. To improve our capability – we need to define what we are • Si l put, it’s… “ Simply t it’ “people who d something, somewhere!” l h do thi h !” • There’s a history of defining industry in the UK… • 1964 Industrial Training Act • Revised in 1982 • ITBs • ITOs • NTOs • SSCs – E-Skills • But we should define ourselves! • In my sector’s case… “IT Service Managers managing a cross- business support service, i a work b i t i in k based environment”. We service customers and we use a tool called IT to do it. Keith Aldis – November 2007 2
  3. 3. We have found a profound lack of skills – but not those traditionally thought of as related to IT • There are 100,000 IT Service Managers in the UK – A reasonable “footprint” • Mostly process & IT based people • Lots of technical knowledge • Highly skilled usually independent and often isolated – the “geeks”! skilled, geeks ! • Using very specialist software & often expensive hardware • In need of not only technical skills but also customer service skills • The customer skills are critical to our future capability capability. • There are 25m ITSMs Globally - & itSMF, OGC and others deal with this on a g oba bas s so global basis! • Some companies have large communities within them – for example, • Fujitsu (UK) – 3,000 ITSMs in UK alone • CA (globally) - 21,000 ITSMs • HP (globally) - 50,000….. Etc. • Almost every operation has an IT person doing “IT” Keith Aldis – November 2007 3
  4. 4. itSMF itSMF Today after 4 years of planned expansion! – from 8 Chapters to… 47 chapters in 6 continents; 23 active prospective chaptersNovember 2007 Keith Aldis – for 2008 4
  5. 5. Consider this also… • 70% of CEOs say their CIOs are judged by their ability to support company-wide business strategy • If the CIO and his staff do not know what the wider business is about, then they will be replaced! • 40% of companies do not measure business value of IT • If so, what then, do they think IT is there for? • Only 40% of companies conduct ROI assessments on IT • Why spend on IT then? • ROI has become the basis for all future IT investment • That’s the key to unlocking our industry – Show that IT affects the bottom line! • How prepared are you? Keith Aldis – November 2007 5
  6. 6. In ITSM We have revised our way of getting over this and ITIL V3 is the result. It’s about Lifecycle Management. y g Keith Aldis – November 2007 6
  7. 7. It’s organic and easily adopted… Planning g • 1. Service Design • 4. Service Strategy Doing • 2. Service Transition • 3. Service Operation Reviewing R i i • 4. Service Strategy (again) p • 5. Continual Service Improvement It’s a natural “people” process but we need to train for it Keith Aldis – November 2007 7
  8. 8. We (SFIA) and the partners have a big challenge in front of us us… …We know; One in 6 UK employers say that their staff do not have the i ht kill th right skills We, We in the UK need to maintain our position as global leaders in IT! New skills must be delivered to help us keep up! A roadmap i needed f clarity d is d d for l it SFIA should help create that roadmap – it has! Keith Aldis – November 2007 8
  9. 9. My simple view! Schools/Colleges Larger skills pool Universities More talent Profile of sector Attraction Other sectors/ diversity Increased capability Cultural growth Unemployed Community responsibility Standards Easier career pathways Training programmes Transferability of skills Reduced cost R d d t Development Increased output Increased funding Increased capability Attract the right people tt act t e g t peop e Quality assurance Innovation by having a clear structured Qualifications Integration of individual career pathway & employer needs p y Assurance of employers Confidence in capabilities Recognition Independent Measurement Profile of companies & the sector Achievement Transferability Keith Aldis – November 2007 9
  10. 10. And at the same time create an occupational map and fill it with competence measures and broader skills development and recognise them CEO/CIO/Owner/Director 5 People alread in t P Sales/Customer/IT Service Manager 4 e indust i Technician/Team Leader 3 2 try IT Technician/Service Desk Operative dy the Trainee/Apprentice/Student 1 New or unqualified E Most people are here! New to the industry Keith Aldis – November 2007 10
  11. 11. “None of us, is as smart as all of us’’ “A shared problem is a problem that can be resolved” Keith Aldis – November 2007 11
  12. 12. We have a fantastic mechanism to help develop the pathways to skills that we need We d We’d like to help! Keith Aldis – November 2007 12
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