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Ben Grinnell IT Skills at the Frontiers SFIA

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  • 1. IT Skills at the Frontiers Ben Grinnell - Business Design and Development Directorate
  • 2. The UK Border Agency INTERESTING FACTS ABOUT THE UKBA Over 14,000 illegal attempts to cross the channel stopped since Jan this year Since 2007 100% of visas have been fingerprint based In August 2009 facial recognition technology was implemented i 10 UK t i l t d in terminals i l Since January this year 240 million smuggled cigarettes have been seized representing a potential loss of nearly £45 million in tax revenue 2
  • 3. The big picture – How we all work together CID IAFS PBS Encrypted Laptops FNP – PINS iFADO E-Borders CID Complaints Management T2A System ICW Single case ICFN Ownership 3
  • 4. The Business Design and Development Directorate (BD3) The UKBA BD3 remit: • Joining up the Agency’s portfolio of projects and programmes to get better visibility of th overall IT related change portfolio, i i ibilit f the ll l t d h tf li impacts and d t d dependencies d i • Managing our future business applications strategy, architecture and p development • Supporting the UKBA business with the resourcing and delivery of its project/programme portfolio In the last year BD3 has replaced over 60 long term contractors, succeeding even in difficult roles such as technical architects 4
  • 5. BD3 Challenges Perception Demand for of IT very specific Building in- skills house Providing knowledgeg value for and money expertise in the Public Sector i th P bli S t not seen as an from some of the enabling function most specialised projects currently to protect the underway all over security and the world for UKBA and development of ultimately the our data, data British tax payer systems and 5 infrastructure
  • 6. Addressing the challenges Relevant skills and experience PROFESSIONALISING IT Recruitment and Career Retention Development 6
  • 7. Approach to Professionalising IT Sourcing  Organisation  Career  Knowledge  Recruitment Strategy Design Development Transfer 7
  • 8. Sourcing  Organisation  Career  Knowledge  Recruitment Strategy Design Development Transfer Start At present Aim 40 131 170 40 30 120 10 56 20 Permanents Contractors Consultants/SIs
  • 9. Sourcing  Organisation  Career  Knowledge  Recruitment Strategy Design Development Transfer Immigration g International Borders Criminality & Detention y “SFIA has helped us harmonise and Corporate Services Intelligence rationalise roles” Programme Mgmt Programme Mgmt Business Solutions Mgmt Business Solutions Mgmt Business Relationship Management Business Change Business Support Demand Mgmt Head of Strategy & Architecture Mgmt (Mandate) OCIO is Project Delivery Strategy and Architecture accountabl Project Mgmt Requirements Mgt/Analysis IST Strategy Technology Assurance e for ensuring Organisation Re-design that for major Portfolio Mgt Systems Architecture Information Architecture programme s the IST Use BCS SFIA framework to flesh Business & Process Architecture Standards & Methodologies strategy, architecture out and verify Org Design and Programme and Project Management Office HOITSS policies are Service aligned Scrutiny and Challenge Flexible (PMO) Supplier Relationship Management Management with the resource Pool Home SLA Mgmt & Reporting Development Office IST Tailored Standards & Reports and Partners strategy Methodologies Assurance Enablers Planning Financial Management & Support Processes (Enablers) Operations Supplier verification & Corporate & Mgmt People, Learning & Dev Corporate & Mgmt Reporting People, Learning & Dev payment Reporting Business/Financial Risk Management Recharging Business/Financial Planning Secretariat Planning HR Business Partners Commercial BS&P - Business Solutions M anager (S alary Ran ge: £ 63 -£ 9 6K ) JO B O V E R V IE W W hat is the purpose of the job? • To be the prim ary poin t of contact b etw een th e designated busin ess un it an d IT w ith • th e overall pu rpose bein g to d eliver close alignm ent betw een the team s an d, through this, add valu e to th e organ isation To be the business fa ce into IT Job Profiles • To w o rk closely w ith other IT team s to en sure th at th e designated bu sin ess u nit h as: o o o an IT strategy business/IT program m es su pported by bu sin ess cases effective an d efficient IT su pport Apply BCS SFIA o a bu sin ess u nit operating plan framework to create W hat do you have to achieve? • W ork han d-in-h an d w ith the designated busin ess un it to translate th e bu sin ess objectives & plan s into achievable IT objectives, plan s and service job profiles • Re-bu ild th e dialogu e w ith the bu sin ess unit, establishing a strong bu siness / IT team and gainin g sponsorship fo r IT from key stakeh o lders • M anage the expectations o f th e relevant business u nit, facilitating its thinking and en su rin g that proposals are realistic an d grou nded in the “art of th e p ossible” • Challen ge and prioritise business requirem ents, so as to add real valu e to th e process and n ot be purely a condu it for requ irem en ts • Advise bu sin ess cu stom ers at senior m anagem en t level regardin g th e delivery, costs, availability and fun ctionality of IT services and system s and to develop an effective partnersh ip w hilst at th e sam e tim e a cting as the am bassado r for th e IT fu nction • D evelop a business un it / IT operatin g plan to en able th e business to m ake effective spend and investm en t decision s. M axim ise econ om ic efficiency, an d va lue for m on ey, th rough con sisten t delivery across custom er ba se of IT services • W ork closely w ith th e Strategy & A rch itectu re team , develop the plans in to a series of investm ent projects & program m es to produ ce a coh erent 3 yea r IT S trategy for th e business u nit. En su re that these program m es a re prioritised w ith the bu sin ess unit an d h ave the requ isite fu nding built into the operating plan , and have clear cost ben efit analyses • Oversee the process of ju stifyin g, costing, estim ating an d planning for a program m e and gainin g com m itm ent from all parties to proceed through an agreed bu sin ess case 9
  • 10. Sourcing  Organisation  Career  Knowledge  Recruitment Strategy Design Development Transfer Immigration I i ti International I t ti l Borders B d Criminality detection C i i lit & d t ti Corporate services Intelligence OCIO ensures IST Strategy, Programme g Business & architecture & Business Relationship Mgt Mgt Solutions Mgt policies are aligned with Project j Strategy & gy Home Office Delivery Architecture IST Strategy HOITSS S i M t Service Mgt Programme & Project Supplier Relationship Mgt Office Mgt Dev’t partners Enablers Financial Mgt & Support Operations Processes (Enablers) HR Business Partners Commercial 10
  • 11. Sourcing  Organisation  Career  Knowledge  Recruitment Strategy Design Development Transfer Immigration g International Borders Criminality & Detention y “SFIA has helped us harmonise and Corporate Services Intelligence rationalise roles” Programme Mgmt Programme Mgmt Business Solutions Mgmt Business Solutions Mgmt Business Relationship Management Business Change Business Support Demand Mgmt Head of Strategy & Architecture Mgmt (Mandate) OCIO is Project Delivery Strategy and Architecture accountabl Project Mgmt Requirements Mgt/Analysis IST Strategy Technology Assurance e for ensuring Organisation Re-design that for major Portfolio Mgt Systems Architecture Information Architecture programme s the IST Use BCS SFIA framework to flesh Business & Process Architecture Standards & Methodologies strategy, architecture out and verify Org Design and Programme and Project Management Office HOITSS policies are Service aligned Scrutiny and Challenge Flexible (PMO) Supplier Relationship Management Management with the resource Pool Home SLA Mgmt & Reporting Development Office IST Tailored Standards & Reports and Partners strategy Methodologies Assurance Enablers Planning Financial Management & Support Processes (Enablers) Operations Supplier verification & Corporate & Mgmt People, Learning & Dev Corporate & Mgmt Reporting People, Learning & Dev payment Reporting Business/Financial Risk Management Recharging Business/Financial Planning Secretariat Planning HR Business Partners Commercial BS&P - Business Solutions M anager (S alary Ran ge: £ 63 -£ 9 6K ) JO B O V E R V IE W W hat is the purpose of the job? • To be the prim ary poin t of contact b etw een th e designated busin ess un it an d IT w ith • th e overall pu rpose bein g to d eliver close alignm ent betw een the team s an d, through this, add valu e to th e organ isation To be the business fa ce into IT Job Profiles • To w o rk closely w ith other IT team s to en sure th at th e designated bu sin ess u nit h as: o o o an IT strategy business/IT program m es su pported by bu sin ess cases effective an d efficient IT su pport Apply BCS SFIA o a bu sin ess u nit operating plan framework to create W hat do you have to achieve? • W ork han d-in-h an d w ith the designated busin ess un it to translate th e bu sin ess objectives & plan s into achievable IT objectives, plan s and service job profiles • Re-bu ild th e dialogu e w ith the bu sin ess unit, establishing a strong bu siness / IT team and gainin g sponsorship fo r IT from key stakeh o lders • M anage the expectations o f th e relevant business u nit, facilitating its thinking and en su rin g that proposals are realistic an d grou nded in the “art of th e p ossible” • Challen ge and prioritise business requirem ents, so as to add real valu e to th e process and n ot be purely a condu it for requ irem en ts • Advise bu sin ess cu stom ers at senior m anagem en t level regardin g th e delivery, costs, availability and fun ctionality of IT services and system s and to develop an effective partnersh ip w hilst at th e sam e tim e a cting as the am bassado r for th e IT fu nction • D evelop a business un it / IT operatin g plan to en able th e business to m ake effective spend and investm en t decision s. M axim ise econ om ic efficiency, an d va lue for m on ey, th rough con sisten t delivery across custom er ba se of IT services • W ork closely w ith th e Strategy & A rch itectu re team , develop the plans in to a series of investm ent projects & program m es to produ ce a coh erent 3 yea r IT S trategy for th e business u nit. En su re that these program m es a re prioritised w ith the bu sin ess unit an d h ave the requ isite fu nding built into the operating plan , and have clear cost ben efit analyses • Oversee the process of ju stifyin g, costing, estim ating an d planning for a program m e and gainin g com m itm ent from all parties to proceed through an agreed bu sin ess case 11
  • 12. Sourcing  Organisation  Career  Knowledge  Recruitment Strategy Design Development Transfer Existing role 1-Across role 1-Up role 1-Across role Senior Project Senior Project Lead Project Management Officer Manager (SEO) Manager (G7) (SEO) Senior Business Lead Business Analyst (SEO) Analyst (G7) Operations Manager Lead Business (SEO) Partner (G7) Lead Project Senior Business Management Officer Partner (SEO) (G7) “The framework provides a clear The view of what candidates need to work on for the next step” Transformation Team Manager 12
  • 13. Sourcing  Organisation  Career  Knowledge  Recruitment Strategy Design Development Transfer “SFIA provides a consistent framework recognised across all organisations both public and private” Head f Project Delivery H d of P j t D li 13
  • 14. Sourcing  Organisation  Career  Knowledge  Recruitment Strategy Design Development Transfer Interims Best COIs Practice Knowledge Transfer Team Handovers Updates 14
  • 15. Lessons Learned and Still To Do Lessons Learned Still To Do Recruitment process took longer than p g Educate the programmes on what we p g expected are offering and the benefits, in order to become the 1st port of call for IT Investment required in recruitment was q resources underestimated Iron out recruitment processes Buy in from the Line Managers is vital and is required at the earliest stages Improve onboarding – induction and welcome to the BD3 team COIs required more investment Build h B ild the BD3 reputation i Keeping candidates warm through the process is vital 15
  • 16. How SFIA can help Professionalise IT PLAN ESTABLISH EMBED Operating  Functional  Model Model Transition Organisation  IT Strategy Structure Individual Job Descriptions People Strategy Competency  Career  Model Paths Business Business  Hay  Business Strategy Competencies Grading 16

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