IT Competence Framework In Shell SFIA

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  • 1. SFIA V3 Based IT Competence Framework in Shell December 2008 oneIT
  • 2. OUR REFRESHED IT COMPETENCE FRAMEWORK IS DESIGNED TO MEET CHANGING BUSINESS DEMANDS The role of IT in Shell is changing which means that How and where we deliver IT services from is changing so we have developed a New Integrated Delivery Model (IDM) for IT which requires New / different IT job families that need Different sets of competences so we have Refreshed the IT competence framework and strengthened opportunities for IT learning and t th d t iti f l i d development 2 oneIT
  • 3. 3 oneIT
  • 4. 4 oneIT
  • 5. New My:IT Website http://sww.shell.com/it/hr/myit p y View information for line managers/ HR Professional, by individual, the competence framework and 3 step or about communities Information displayed is filtered by the users choice of job family and job grade and what they want to do on the portal 5 oneIT
  • 6. IT Competence Framework Supervisory & IT JOB MAP Technical & Project Roles Advisory Roles Managem ent Roles Executive Roles IT Skill Pool JG 8 JG7 JG6 JG5 JG4 JG3 JG2 JG1 JGA JGB IT Managem ent JG 3 - B M t IT Governance IT Supplier Managem ent JG 3 - A Business System s Managem ent Business System s Managem ent JG 4 - A IT Strategy, Plan & Portfolio Mgm t JG 3 - A IT Strategy, Planning & Portfolio Managem ent IT Architecture JG 3 - A Inform ation Security JG 5 - 1 IT Service Managem ent JG 5 - A IT Service Managem ent & Integration IT Service Com pliance & Assurance JG 6 - 2 IT Project & Program m e Managem ent JG 5 - A IT Project & Program m e Managem ent IT Project Managem ent Office JG 7 - 3 Business IT Change Managem ent JG 4 - 1 Business Analysis Business Analysis JG 6 - 1 IT Consultancy JG 5 - 2 Data Analysis JG 6 - 2 IT Solutions Consulting & Developm ent Softw are Developm ent & Deploym ent JG 7 - 3 Softw are Testing JG 7 - 4 IT Process Managem ent JG 5 - 3 IT Service Delivery & Support JG 7 - 3 IT Service Delivery & Support Data Managem ent & Adm inistration JG 7 - 3 IT Service Desk JG 8 - 5 6 oneIT
  • 7. SO WHY CHOOSE SFIA & SFIA PLUS? 7 oneIT
  • 8. WHY SFIA? • I f ti Technology is not a core business for Shell, so we needed to look for an externall Information T h l i t b i f Sh ll ddt l kf t framework rather than build our own. • As a global organisation we need to be able to satisfy many different interests. interests • SFIA was assessed as the only viable external competence model. • SFIA offers the opportunity to benchmark ourselves against other major users of the ff h i b h k l i h j f h framework. 8 oneIT
  • 9. SECOND – WHY SFIA PLUS? • Our existing framework dating from 2001/2002 was built using the BCS Industry Structure model version 3. • SFIA Plus was considered to be a logical step forward. g p • SFIA Plus came with migration guidance for ISM3 users • We were able to map existing ISM3 based job families to SFIA to gain confidence in the framework. framework • We were able to map the Shell Job Grade structure to SFIA levels via the mapping guidance between ISM3 and SFIA. • SFIA Plus is externally hosted, easy to access globally and cost effective! 9 oneIT
  • 10. Initial mapping of Job family from ISM3 to SFIA Plus v3 New Mapped pp Defined ISM3 SFIA3 Mapped SFIA3 Skillpool Job Family JG Role LEVEL Skill LEVEL Skill LEVEL Project Management IT Project Management 4 PRMG 4 PRMG 5 PRMG 5 CPIM 5 BENM 5 IT Project Management 3 PRMG 5 PRMG 5 PRMG 5 CPIM 5 BENM 5 PRMG 6 PRMG 5 PGMG 6 PGMG 6 IT Project Management 2 PRMG 8 PRMG 7 PRMG 6 PRMG 7 PRMG 6 PGMG 6 PGMG 8 PGMG 7 CPIM 6 BENM 6 10 oneIT
  • 11. Project Management JG4 11 oneIT
  • 12. 12 oneIT
  • 13. 13 oneIT
  • 14. 14 oneIT
  • 15. IMPLEMENTATION 15 oneIT
  • 16. Framework describes jobs & competences we need going forward 1. A position belongs to a job family 2. A job family (defined 3. Each job family has a Using U i SFIA Plus V3) Pl competence profile with defined proof points belongs to a skill pool Supervisory & IT JOB MAP Technical & Project Roles j Advisory Ad isor Roles Managem ent Roles g Executive Roles IT Skill Pool JG 8 JG7 JG6 JG5 JG4 JG3 JG2 JG1 JGA JGB IT Managem ent JG 3 - B IT Consultancy Business Analysis Techniques IT Governance IT Supplier Managem ent JG 3 - A Business and IT Investment Proposals Business System s Managem ent Business System s Managem ent JG 4 - A Business Characteristics / Environment IT Strategy, Plan & Portfolio Mgm t JG 3 - A IT Strategy, Planning & Portfolio Managem ent IT Architecture JG 3 - A Business Process Improvement Techniques Inform ation Security JG 5 - 1 Consultancy IT Service Managem ent & Integration IT Service Managem ent JG 5 - A Information Capture Techniques p q IT Service Com pliance & Assurance JG 6 - 2 IT Project Management Planning and Organisation IT Project & Program m e Managem ent JG 5 - A IT Project & Program m e Managem ent IT Project Managem ent Office JG 7 - 3 Business IT Change Managem ent JG 4 - 1 Personal &Business Analyses & Solves Problems Business Analysis Business Analysis JG 6 - 1 Communicates and Persuades IT Consultancy JG 5 - 2 Team Working Data Analysis JG 6 - 2 IT Solutions Consulting & Developm ent Softw are Developm ent & Deploym ent JG 7 - 3 Softw are Testing JG 7 - 4 g Group Leadership Champions Customer & Stakeholder Focus IT Process Managem ent JG 5 - 3 IT Service Delivery & Support JG 7 - 3 IT Service Delivery & Support Data Managem ent & Adm inistration JG 7 - 3 IT Service Desk JG 8 - 5 6 Staff can use the job map 5. Staff can compare 4. Using Shell People (Shell’s to plan their future their personal profile HR System), staff Leadership career and development to their job profile … develop a personal needs to identify Pers & Bus competence profile … development needs … IT Functional F ti l … Other 16 … oneIT
  • 17. The My:IT portal and booklet will support the implementation and use of the new IT Competence p p Framework – The booklet will be made available to all IT staff following the staff g engagement sessions – Staff engagement sessions (mixture of face-to-face and web casts) were run Sept thru Nov 2008 – The My:IT portal will: • Provide the information needed for IT staff and Line Managers to complete the competence assessment and develop a learning plan • Show the learning and development opportunities available per job family and for each IT Functional Competence • Provide descriptions of the competences and the different skill levels expected at each job grade in each job family • Provide examples of career paths in Shell IT • Answer frequently asked questions and contact points for assistance • Provide links to communities (e.g. project manager) in Shell IT 17 oneIT
  • 18. An example of a career path Technical & Project Roles IT Career Path Example - ‘Business’ Focus Early in the career, most graduates or new Supervisory & Advisory Roles At the mid-level career, staff are Scope &with a business focus tend to follow recruits dimensions: Early in the career, most graduates or encouraged to deepen their business Staff qualified to progress to senior level new recruits career technology Business a ‘specialist’ with a path in the focus tend Member of a local/regional/global team Very few will reach knowledge & broaden their tend to focus on innovations, strategic to project skill pool to build knowledge in or follow a ‘specialist’ career path in the Analysis At the mid-level career, staff are executive level to take on professional skills (e.g. Project Mgt, contributions to businesses and Infrastructure goals: Development and/or Application skill core business operations and processes, and encouraged to deepen and broaden their Group or Business IT executive Business Analysis). Typical roles pool to build core IT skills and gain IT one • Technical expertise (SAP and support)in IT skills in applications IBM MS etc (SAP, IBM, etc.) technical expertise as well as develop IT/business partnerships. Typical roles leadership roles e.g. CIOs eg include B i i l d Business Analyst, Project A l t P j t • Process lines of experiences Typicalor service delivery businesses. in one roles or more knowledge (ITIL etc.) professional skills (e.g. Project Mgt, include IT Portfolio Mgr, Programmer Mgr, Mgr, Customer Service Mgr, IT Business Systems Mgr etc. Executive-level career more businesses. Analyst,roles include GF) include Business Typical Data Analyst, • Cross-business experience (i.e. EP, DS, ST, Apps Service Mgt, Consultancy). Typical roles Solution Consultant etc. Support Analyst,etc. Support Analyst, Systems Engineer, • Project & team working experience include IT Project Manager, IT Service Senior-level Career • Support & service etc. Service Manager delivery experience Early Career Mid-level Career Manager, IT Consultant/Architect etc. • Personal & business effectiveness G8 JG7 JG6 JG5 JG4 JG3 JG2 JG1 JGA JGB IT Manager IT Management Augment with moves in and out of Business IT Supplier Mgmt Business Systems Manager Global Bus Systems Mgr Business Systems Mgmt IT Strategy, Planning & Portfolio Mgmt IT Job Map IT Portfolio Manager Architecture IT Information Security IT Service Mgmt & Integration IT Service Compliance & Assurance Sr/Lead Project Project Manager Project & Programme Mgmt IT Programme Manager Manager ``` IT Project Mgmt Office PMO Manager PMO Analyst Business IT Change Mgmt Skill Pool Colour Code: Business Analyst Business Analyst Analysis Business Sr / Lead Business Analyst IT Governance IT Consultancy Business Systems Management Data Analysis Data Analyst IT Strategy, Planning & Portfolio Mgmt. Software Development & Deployment Software Testing IT Service Management & Integration IT Project & Programme Management IT Process Mgmt App Support Business Analysis B i A l i IT Service Delivery & Support Analyst IT Solutions Consulting & Development Data Mgmt & Administration 18 IT Service Desk IT Service Delivery & Support oneIT
  • 19. How is it being implemented? The Competence Management Process drives development d l t 19 oneIT
  • 20. Use learning & development guidelines to address competence gaps L&D Guidelines Any form of material y that can be used as a 4-Box M d 4 B Modell Any form of training that can be reference. Examples: followed in any format. Examples: • Books • Shell Open University • Publications courses • Websites • SkillSoft or other e-learning • Newsletters Reference Materials Training Courses • External training • Networks / • Training based professional Community certification Any formal or informal Specific experience that may activities that may Professional support you in your development. support you in your On-the-Job C hi O th J b + Coaching Examples: development. Examples: Experiences • Experiences that prepare you for your position • Coaching • Professional certification • Mentoring • Membership / Involvement • Contacts with 3rd with Professional Bodies parties • Roles you may want to • Engaging consider stakeholders • Projects • Responsibilities y may p you y wish to include as part of your role 20 oneIT
  • 21. IT Competence Learning & Development Guide Examplel 21 oneIT
  • 22. Project Management Methods Learning & Development Guide Welcome to the Project Management Methods Learning & Development Information Guide. This Guide profiles IT Learning & Development suggestions linked to Project Management Methods from websites to on-the-job activities. Use the guide as a starting point to generate ideas when you are having a Development Discussion with your Line Manager. Think about how you like to learn, and how you can develop your competences on-the job. Support for any of these activities (in terms of time or financial commitment) needs to come from your Line Manager and must be in line with local HR Policy. Please discuss with your Line Manager or local HR Representative to learn of any specific guidelines for your region or line of business. Definition Project Management Methods – Principles, methods, techniques and tools for the effective management of projects from initiation through to implementation. Example: PMI PMBOK, Project Delivery Framework and PM Toolkit. Feedback This is intended to be an evergreen document. Do you have an idea about how to develop an area that you would like to add to the Portfolio? Please send your ideas for future versions by way of email to MyIT_mailbox@shell.com. Reference Training Courses Materials On the Job On-the-Job + Professional Coaching Experiences 22 oneIT
  • 23. Project Management Methods Reference Materials Training Courses Provider Course Contact Level SkillSoft 24/7 books Shell Learning IT PMFE - Shell IT Project Management Toolkit (PDU10); SOU portal Knowledge / Skill • Project Management Book of Knowledge (PMBOK), 3rd Edition IT PMFE - Project Delivery Framework (PDU 7); • PMP exam preparation, Rita Mulcahy Project Management with MS Project 2000; ESI Managing Projects (PDU 22.5); • Project Management, Harold Kerzner PMI – PMP Exam Preparation (PDU 15); Other books Project Leadership, Management & Communications (PDU 22.5); • Project Manager’s Spotlight on Change Management – ISBN 0782144101 j g p g g g ESI Leading Complex Projects (PDU 22.5); g p j ( ) Publications ESI Requirements Management: A Key to Project Success (PDU 22.5) • Shell IT Project Delivery Framework Handbook, Type Guides, Support Guides, and Control Level ESI – Taking Charge of Organisational Change (PDU 22.5) Vendor Selection & Management: A Collaborative Approach (PDU 22.5) Guides - http://sww-deliveryframework.shell.com/index.asp?p=guides Web links • Shell IT Project Management Functional Excellence • IT Project Delivery Framework j y • IT Project Management Toolkit • Project Management Institute (PMI) Virtual Project Management (PDU 2) eLearning via Awareness / TestPrep Project Management Professional (PDU 52.5) SOU portal Knowledge SkillSoft Project Execution Core C C Concepts in Business Analysis t i B i A l i Effective Supplier Management Strategies (Skillbrief) On-the-Job + Coaching J g Professional Experiences P f i lE i • Familiarise with project management standards, methodologies, & tools, and get mentoring from a certified project manager ROLES • Take project management courses and participate in technology implementation projects to gain • Roles in IT service operations and support as well as technology evaluations & implementations to acquire technical expertise, broaden technical scope, experience and gain understanding of end-to-end IT service delivery to the businesses • Get PMP certification and manage business IT projects of medium complexity • Role as junior/fully competent IT project manager applying project management methods, tools and techniques to deliver projects of low/medium • Take on project management office roles to deepe project management knowledge and gain insight a e o p oject a age e t o ce o es deepen p oject a age e t ow edge a d ga s g t complexity l it to tools & best practices • Role in project management office (PMO) advocating and applying project management methods, tools and best practices to support IT projects • Take on business IT project management roles of increasing size, scope and complexity, broaden business knowledge and gain more experience in change management, stakeholder & supplier • Role in business IT to deepen knowledge of business operations & build relationship with business stakeholders management, and working in a multi-cultural environment • Role as senior/lead project manager delivering business IT projects of high complexity, often of regional or global nature, in a multi-cultural and multi- • Get internal PM accreditation, broaden project type and scope vendor environment with direct reporting line into the project steering committee and senior business stakeholders. • Participate in project management network / community to share experiences and best practices in p j project management,, and coach and mentor less experienced staff in this area. g p 23 oneIT
  • 24. QUESTIONS ? 24 oneIT