Chris Hewertson COLT Core skills – the platform for development SFIA


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Chris Hewertson COLT Core skills – the platform for development SFIA

  1. 1. SFIA conference 2009 Managing IT Skills Chris Hewertson, COLT Telecom
  2. 2. Brief background on COLT Telecom COLT is a leading European provider of business communications. COLT specialises in providing data, voice and managed services to major businesses, SMEs and wholesale customers. COLT operates a 13-country, 25,000km network that includes metropolitan area networks in 34 major European cities with direct fibre connections into 16,000 j p buildings and 19 COLT data centres. The COLT IT function is made up of 420 permanent employees, 60% offshore in India, with the remainder mainly UK based. Activities include: Project delivery, systems implementation and rollout, application support and IT operations 1
  3. 3. Why did we chose SFIAplus? Industry y framework Pedigree Faster start up More time to focus ‘Off the on people Depth s e shelf’ 2
  4. 4. What was our approach? Placed onus on employees Continued Inclusive, by momentum choice & action Train Keep managers p simple to support 3
  5. 5. How has using SFIAplus helped us? Reducing Managing vendor careers and resource expectations costs Skill Supporting alignment our across functional geographies goals Benefits 4
  6. 6. Supporting our functional goals Framework Individual and team Proof Points and processes development plans BCS Career “One Team” 6 Monthly Development Individual Consistent Framework Talent Review t ti expectations, management and All roles aligned processes Individual & with SFIA Plus ith Pl Team plans Aspirations PDPs aligned with PDPs, Active A ti SFIAplus BCS Professional performance Development management accreditation in BCS Chartered IT 2010 Professional High Potential Status for Best place to work development Individuals in IT award! programme 5
  7. 7. Other benefits Helped clarify existing role definitions Supports competency Helped identify p y based missing roles interview planning Other benefits 6
  8. 8. How have we aligned SFIAplus to COLT role and levels? SFIA Skill - Project Management - Level 6: Takes full responsibility for the definition, documentation and successful completion of complex projects (typically greater Aligns to COLT Role – Project than 12 months, with significant business, political, or high- Management M t profile impact, and high-risk dependencies), ensuring that realistic project, quality, change control and risk management COLT Level - MS1 processes are maintained. Monitors and controls resources, revenue and capital costs against the project budget and manages expectations of all project stakeholders. stakeholders Strategy Ensure Enable Initiate Follow Assist IT Project Management Apply Applicable SFIA SFIA v4 S2 S1 S2 S1 Levels 2 1 2 1 2 1 2 1 EX EX EX EX PT PT PT PT M M M M Skill Code 1 2 3 4 5 6 7 ––––– Programme Management ––––– ––––– Project management –––––– Programme management g g PGMG 6 6 7 6 Project management PRMG 7 4 5 6 Change implementation planning and manaCIPM 6 6 Requirements definition and management REQM 4 5 Programme and project support office PROF Number of SFIA skills per role: 0 0 2 2 3 0 0 1 1 3 0 0 Average role level: 5.0 5.5 6.7 4.0 5.0 6.0 No SFIA-based role but COLT skills exist (x): x x x Mapping SFIA levels to COLT Skill gaps and SFIA Levels L l SFIA Skills levels capability level 7
  9. 9. What have we learned Don’t rely on the Extensions to tool but on the support technical content specialism needed Don’t Assign underestimate governance commitment board and needed project manager Wisdom 8
  10. 10. What are our future plans Align with Align with new new HR competency Management framework system D Developl Share technical knowledge skills kill across C lt Colt 9