T                        PerformanceAndy Thomson   ySkills Management Consultant, QA                                       1
Transforming Performance• Focus on skills• Recognising component skills• Best fit learning options• Measuring improvement ...
Focus on skills• Performance?   • Delivering the required capability   • Meeting/exceeding expected levels of service• Bus...
Focus on skills• Role purpose expressed as competencies (Skills Profile)   •B i    Business A l t             Analyst     ...
Recognising component skills• Profile identifies competencies (SFIA descriptions)                        p         (      ...
Recognising component skills• Bus An. requires mainly p            q           y professional / personal skills           ...
Recognising component skills• Higher technical skill-level sees emphasis shift from    g                                 p...
SFIA alignment of learning options• Component skills map to learning solutions     p               p           g   • Infor...
Learning measurement • "If it isnt measured, it cant be improved" • Self-Assessment, Questionnaires, Testing• Pre-learning...
Summary of skills development journey  Capability                                 De-compose competencies to  requirement ...
Upcoming SlideShare
Loading in …5
×

Andy Thomson QA

465 views
393 views

Published on

Transforming Performance

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
465
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
12
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Andy Thomson QA

  1. 1. T PerformanceAndy Thomson ySkills Management Consultant, QA 1
  2. 2. Transforming Performance• Focus on skills• Recognising component skills• Best fit learning options• Measuring improvement 2
  3. 3. Focus on skills• Performance? • Delivering the required capability • Meeting/exceeding expected levels of service• Business-driven capabilities • Functional Managers, Teams / Job Families, Roles• F From rounded competencies to discrete skills d d t i t di t kill • Professional, personal, tech/meth, domain 3
  4. 4. Focus on skills• Role purpose expressed as competencies (Skills Profile) •B i Business A l t Analyst • Business analysis • R Requirements d fi iti and management i t definition d t • Stakeholder relationship management• To apply competencies requires discrete skills • Methods / tools / languages / products • Personal skills, domain exp. , core skills 4
  5. 5. Recognising component skills• Profile identifies competencies (SFIA descriptions) p ( p )• Break down compound competencies skills elements Business Analysis SFIA Level 4 Information gathering Investigates operational requirements, Requirements engineering problems, problems and opportunities seeking opportunities, effective business solutions through Process Modelling & Improvement improvements to automated and non- in … components of new or changed processes. automated components of new or Acceptance testing g changed processes. Assists in the processes Assists in the analysis of stakeholder analysis of stakeholder objectives, and objectives and the underlying issues … the underlying issues arising from Interviewing skills and identifies options for consideration. investigations into business Identifies potentialproblems and requirements and problems,and benefits, benefits Facilitation skills identifies options for consideration. available Identifies potential benefits, and Report writing & Presenting Works with clients/users in defining available options for consideration. acceptance tests. Cost Benefit Analysis Works with clients/users in defining acceptance tests. 5
  6. 6. Recognising component skills• Bus An. requires mainly p q y professional / personal skills p• Technical competency requires mainly technical skills Programming/software development Language skills (e.g., Java, C#, VB) SFIA Level 4 Object oriented modelling/design Designs, codes, tests, corrects and documents large and/or complex Product/platform skills (e.g., NetBeans, VS 2010) programs and program modifications: •from supplied specifications Quality assurance & software testing y g •using agreed standards and tools Facilitation skills •to achieve a well engineered result. Takes part in reviews of own work and leads reviews of colleagues work. 6
  7. 7. Recognising component skills• Higher technical skill-level sees emphasis shift from g p technical to interpersonal & management skills Programming/software development Product/platform plans (e.g., upgrade, switch) SFIA Level 5 Software Architectures (e.g., Cloud / SOA / MVC) Sets standards for programming tools and techniques, advises on their Development approaches (e.g., Agile), application and ensures compliance. Takes technical responsibility for all Resource management g stages in the software development process. Time & priority management Prepares project and quality plans and Mentoring & Coaching g g advises systems development teams. Assigns work to programming staff and Report writing & Presenting monitors performance, providing advice, advice guidance and assistance to less Project planning & control experienced colleagues as required. 7
  8. 8. SFIA alignment of learning options• Component skills map to learning solutions p p g • Informal, internal, self-paced, instructor-led• E.g., Service level management (SLMO) 8
  9. 9. Learning measurement • "If it isnt measured, it cant be improved" • Self-Assessment, Questionnaires, Testing• Pre-learning guide to suitability Pre learning• Test of readiness (pre-requisites)• S Survey of needs, f d attitudes• Information capture for tutor • Learning evaluation • Test knowledge gained • Assess learning effectiveness 9
  10. 10. Summary of skills development journey Capability De-compose competencies to requirement Role-skills profiles learnable skills Job-Role level 5 Skills Profile BUAN 5 REQM 4 RLMT 5 ...Learning options Take Learning Measure effectiveness/ targets Performance Measurement andy.thomson@qa.com 10

×