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  • Reactive and Exploratory: Reactive Initiate problem management Utilize event and alert management Measure infrastructure component availability 2. Monitoring and Management Proactive Analyze trends Set Thresholds Predict problems Measure availability of applications Utilize problem-, configuration-, performance-, and asset management 3. Performance Optimizing Progressive Predict scalability, capacity, and response times Analyze the performance and capacity impacts of alternative changes to configuration, workflow, and assets 4. Business Optimizing Manage IT as a service Define services by business Negotiate and manage SLAs with the business owner Define performance indicators Integrate business planning 5. Process Optimizing Analyze alternative designs Ensure performance prior to deployment Confirm sizing estimates and justify funding for optimal performance and capacity Extrapolate test to production
  • Few organizations put in the time, money or resources to support the PMM It’s not about how big your deployment is… It’s more about the processes and procedures that are in place
  • JIRA is a system used by Blackboard, as well as many institutions world wide. An academic license can be acquired for $600. Confluence is a system used by Blackboard, as well as many institutions world wide. An academic license for 25 users can be acquired for $600. Application management tools: foglight/spotlight from Quest,

Sfeldman bbworld 07_going_enterprise (1) Sfeldman bbworld 07_going_enterprise (1) Presentation Transcript

  • Going Enterprise? An Introduction to Enterprise Application Management Stephen Feldman ( [email_address] ) Director Blackboard Performance Engineering 07/10/07
  • Who is this presentation geared for?
    • System Administrators
    • Functional Administrators
    • Helpdesk/Support Personnel
    • Project Champions
    • Anyone at the end of the day who is accountable for the success of your institution’s Blackboard implementation.
    • Better understanding of the various Blackboard architectural components.
    • Tips to point you in the right direction to manage various components of the stack.
    • Direction of troubleshooting issues that might occur.
    • Ideas around planning.
    • Tools that could be of useful assistance.
    What will you attain from this presentation? View slide
    • Are race car drivers really professional athletes?
    • What’s a flying buttress?
    • Chemical reaction of adding water to baking soda
    • Playing Inspector Gadget
    • Rocky wasn’t a boxing champion, he was a planning champion
    • Fire is truly the most essential tool for mankind
    Presentation agenda View slide
    • Managing an enterprise application takes a lot of work, planning and coordination.
    • Applications aren’t for techies, but for real users.
      • Users are the greatest stakeholders that are often forgotten.
      • Where do they fall from a priority perspective?
    • The application should run in a manner that’s seamless to your users.
      • Your users should be aware, but not invested in your success.
      • You should be invested in the success of your users.
    • It doesn’t require formal training…
      • You do not have to be an accomplished DBA, network architect or application administrator to be successful.
        • These resources should be available to assist you in time of need.
      • You need to understand basic premises about the application from both the business and technical perspective.
        • Understanding the business objectives can make the technical aspects of the position quite easy.
    Going enterprise doesn’t mean going PRO
  • Where does your institution fit?
  • Performance Maturity Model
    • Most institutions fall under Level 1
      • Less then 20% qualify for Level 2
        • Mostly an issue over resources
      • Less then 2% qualify for Level 3
      • Less then 1% fall in the range of Level 4 or 5
    • Why?
      • Cost
      • Capabilities/Resources
      • Level of Effort
  • Performance Maturity Model
    • Implementing most of the Blackboard Reference Architecture components will help clients transcend to Level 2 and 3 taking into account:
      • Cost
      • Capabilities/Resources
      • Level of Effort
    • Essentially we have identified components that focus on improving operational performance.
  • What is the Blackboard Reference Architecture?
  • Dell Multi-Purpose Reference Architecture
  • Dell Multi-Purpose Reference Architecture
  • Sun Multi-Purpose Reference Architecture
  • Going enterprise means you understand the ingredients…
  • Alternative Performance Configurations: Multi-Home Clustering Academic Suite Vista/CE Learning System
  • Alternative Performance Configurations: Distributed Load-Balancing and Clustering Academic Suite Vista/CE Learning System
  • Alternative Performance Configurations: Server Virtualization (Linux/Windows)
  • Alternative Performance Configurations: Server Virtualization (Solaris)
  • Going enterprise means knowing enough to be dangerous…
    • Understand the components of the architecture.
    • Learn about their purpose and function
      • All of the vendors have well documented knowledge base resources for both developers and system administrators.
      • They have support sites for common issues that reveal themselves in log messages.
        • Reminder: Know where these systems log messages.
        • Tip: Google isn’t always your friend, but often the vendors who develop our components have great KB areas.
    • Start simple…learn basic commands and progress to advance administrative functions.
  • Going enterprise means you build up knowledge in key areas…
    • How well do you know the traffic behavior on the system?
      • What’s the busiest hour of the day?
      • What’s the busiest day of the week?
      • What’s the busiest week of the year?
      • Are there key events to be aware of that affect user behavior?
      • How long do users spend in the system?
      • Where do users spend their time?
      • What operations do they perform the most?
    • How does behavior correlate to system resource utilization?
    • How well do you understand growth from user generated data and system generated data?
    • What is your institution’s policy on retaining data?
  • Going enterprise means you know how to work your way out of a brown paper bag…
    • Issues will occur…be prepared.
    • Identify a methodology for problem resolution
    • Characteristics of a good methodology for resolving issues:
      • Reliable
      • Deterministic
      • Practical
      • Finite
      • Predictive
      • Efficient
      • Impact Aware
      • Measurable
    • Operations guide and plan for managing the system
      • Detailed information about the application environment.
      • Summary of integration with external systems
      • Hardware diagrams, invoices, maintenance numbers.
      • Personas about roles and responsibilities
      • Log of activity, work completed, upgrades, maintenance.
      • Routine Operations
        • Daily, Weekly, Monthly, Quarterly, Annually or Other
      • Summary of support tickets and issues
    Going enterprise means you are a planning champion…
    • Capacity planning guides should contain…
      • Manage your deployment architecture
      • Handling adoption and growth
      • Archiving data
      • Maintenance windows and tasks
      • Integrating with external systems
      • Redundancy and failover
      • Business processes
      • Upgrades
      • Rolling out new features
    Going enterprise means you are a planning champion…
    • Disasters are unpredictable, but you can be proactive with your planning to minimize the impact
    • Put a plan together…Practice the plan (regularly)
      • Introduce new employees to the plan
      • Interview exiting employees to address the plan
    • Get buy-in from your team and your boss
    • Put disaster recovery in your team’s budget
    • Build-in capabilities for redundancy and failover
    Going enterprise means you have a disaster recovery plan…
    • An enterprise system does not take care of itself.
    • An enterprise system runs 24 x 7 (365 days a year)
      • Ask yourself, do you work 24 x 7 (365 days a year)?
    • Administrative responsibilities from a time, event and/or milestone perspective should be documented and practiced.
      • Processes should be repeatable and reliable.
      • Responsibilities should be clearly defined.
      • Processes should have workflows
      • Workflows have decision trees
    Going enterprise means you have operating procedures…
    • Essential operational tools
      • Ticket/Issue Tracking System
      • Knowledge Management System
    • Essential administrative tools
      • Application management tools
      • Database management tools
    • Performance management tools
      • Profiling and debugging tools
      • Log analytics and behavior modeling tools
    • Quality Assurance Process
      • Development/Test Environment
      • Test Cases and Test Procedures
        • Test Acceptance
      • Daily/Hourly Checks
        • Is the application environment running?
    Going enterprise means you have tools to make your job easier…
  • Want More?
    • To view my resources and references for this presentation, visit
    • www.scholar.com
    • Simply click “Advanced Search” and search by s_feldman and tag: ‘ bbworld07 ’
  • Questions? Steve Feldman Director, Software Performance Engineering and Architecture [email_address]