Training...why Soft Skills are Important

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Soft skills are the essential for any successful business. Effective communication is the key to all good relationships. Organizational skills, problem solving strategies, change management, great presentation abilities, effective leadership skills, and running results oriented meetings; all make one a valuable team member.

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Training...why Soft Skills are Important

  1. 1. Instructor: Sandy Chernoff Soft Skills for Success
  2. 2. OutlineWhat is training?What does Corporate Training entail?What is Soft Skills Training?Summary
  3. 3. Types of Training Student Training: Didactic Education Physical Education Behavioural Codes & Ethics
  4. 4. Individual Training: Behaviour & Ethics Physical Relationship/Social
  5. 5. Corporate Training Technical (hard skills) Continuing Education (profession appropriate) Soft Skills
  6. 6. Corporate Training......... Technical (Computer) Microsoft Office Excel PowerPoint PeopleSoft, etc. In-house applications
  7. 7. Continuing EducationCourses Offered by professional organizations Offered by teaching institutions Offered in-house
  8. 8. Soft Skills Definition: Intrapersonal and interpersonal behaviours that develop and maximize human performance.
  9. 9. Soft Skills:Effective Communication Stress ManagementEffective Meetings Time Management & Organizational SkillsEffective Leadership Presentation SkillsConflict Resolution High Performance TeamProblem Solving Strategies Building and Managing Transition & ChangeDealing w/Difficult People
  10. 10. Soft Skills Example: Problem Solving Conflict Teamwork Management EFFECTIVE LISTENING Managing Leadership your Manager
  11. 11. Why Soft Skills? Customer Awareness Rewards Happiness Productivit y Efficiency Confidence Healthy Environment Employee Retention“Clint Mahlman, VP of HR and Distribution for London Drugs said: ‘ most of all the employee has to have an ability to communicate and to have outstanding listening skills so he or she knows what the customer wants. In other words, soft skills.’” -- Yvonne Zacharias, The Vancouver Sun, March 11, 2004
  12. 12. Who Benefits from Soft Skills? Executives Middle Management Supervisors/Team Leaders Consultants/Analysts Professionals Employees
  13. 13. How do Soft Skills Work? Reaction Reaction to a Rating instructor Strategy: training seminar Rating FacilitiesSpecific GoalMeasurable Goal Learning Increased knowledge & skills Written test &/or Hands on assessmentAchievable Goal Behaviour Change in specific Survey workers: on the job observations behaviourReward the Goal Results Final results New business Improved work environment & relationsTime Limited Goal Benefits Cost vs. Benefits Employee certification, retention & happiness
  14. 14. Mastering one soft skill helps with masteringother soft skillsEvery employee can benefitEnsure goals are SMARTSoft skills are priceless to an organizationMotivation: The driving force behind all theactions of an individual.

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