Company Overview


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Company Overview

  1. 1. 24086 Carla Lane North Olmsted, OH 44070 Office: 440-979-5292 Fax: 440-716-6030 A Boutique Talent Acquisition Firm Specializing in the BPO Space with an emphasis on Call Center, Back-Office/Non-Voice and ITO Solutions.
  2. 2. Business Profile Our Expertise Global Executive Recruiters has unparalleled expertise within the BPO Call Center Space. We pride ourselves on building and fostering collaborative relationships with our clients, becoming a trustworthy extension of our partner’s organizations. Our Global Reach Global Executive Solutions has performed searches throughout the Americas, Philippines, India, Europe, Australia and many of the emerging overseas markets. As a result, we have an extensive in-house database of candidate globally. Tailored Fee Structure Global Executive Recruiters tailors our fee agreements both on a Contingency and Retained fee basis, depending upon your needs.
  3. 3. Principal/Staff Stacy Faddoul – President, CEO Susan Ward – Vice President Ann Marie Tylman – Recruiter/Research & Development Business Affiliates: Ginni Garner – Managing Partner, Sanford Rose Associates Jeff Brown - Owner/Operator, The Call Center Group
  4. 4. Recruiting Strategy Global Executive Recruiters understands your need for highly qualified, top producing call center professionals. In today's socio-economic climate, companies need to 'right fit' candidates to their needs in an efficient and cost-effective way. We only presents candidates that have a strong performance history, often with direct experience working for your competitors. The most desirable candidates are far too busy to respond to job postings because they are entrenched in running successful business centers. Our network of call center professionals around the world will allow us to search, pre-qualify, and present the ideal candidates that meet your needs. You can be assured that before you make a hiring decision, you have looked at the best the industry has to offer.
  5. 5. Recruiting Steps Step 1: Job Description Discuss the following with client Title & specifics of this position (including responsibilities, direct reports, specific technology utilized, etc…) Compensation Package Location (Will relocation be covered by the client) Why is the position open…Is it a replacement, new position, etc… Culture of the organization and preferred Management style. Discuss clients preference for interviewing steps. Step 2: Identify Candidates Search In-house database & other sources Screen and evaluate candidates resumes Discuss Desired Compensation Package and Relocation Specifics (When Applicable) Narrow list of candidates Phone interview the list of candidates that have been identified and match all prerequisites listed and discussed with client. Prepare Snapshot notes for clients quick review of candidates pre-qualifying experience. Submit notes and resumes via email for clients review. Step 3: Interviews Obtain feedback from client regarding submitted candidates & interest level. Arrange first Interview w/client and candidate Obtain feedback from both client and candidate (debrief) Arrange next steps of interviewing process Debrief both client and candidates Select finalists to be interviewed Offer any additional information to candidate regarding location, cost of living, cost of homes in area, school systems, etc. This will ensure a smooth transition and help the candidate prepare for next steps. Step 4: Offering Process Discuss with client the candidate of choice. Conduct reference checks Once client has made a selection, get a verbal offer for candidate Present verbal offer to candidate Negotiate salary and benefits Offer letter should be sent via client to candidate once all parties are in agreement Step 5: Follow Up Ensure smooth transition and assimilation for executive (30, 60, 90 days & 1 year) Ensure client satisfaction (30, 60, 90 days & 1 year)
  6. 6. Functional Expertise Globally Operations Business Development/Sales Client Service/Account Mgt. Information Technology Marketing Finance Human Resources Quality Assurance Capacity Planning Training Project Management Business Analysis C-Level Management (Officer) Presidents Executive Vice Presidents Senior Vice Presidents Vice Presidents Directors Senior Level Managers
  7. 7. Clients & Verticals Industry Clients Industry Clients BPO Providers All Verticals to include but not limited to Medical Marketing, Pharmaceutical, Insurance, Tech Support, E-Commerce, Finance, Bilingual Verticals, Consumer Products, Telecommunications, and Utilities. Some clients have included AOL, Dell, Toy-R-US, Pfizer, Blue Cross Blue Shield, Verizon, & Bank of America Sykes/ICT Group SITEL Convergys West Telemarketing Protocol Marketing SPI Global Solutions Aegis NEW Corp Accent Marketing InfoCision Management Corp. Synergy Direct Marketing WNS Rainmaker APAC Customer Service Insurance (All Lines) AAA Michigan GMAC AllState Progressive Insurance California State Automobile Association Travel Industry Royal Caribbean AAA Michigan Budget DHL Finance Mellon Bank MBNA American Express Capital One National City Bank Ameritrade ABN Amro Quick & Reilly/Fleet Securities Technology Lutron Electronics ACS Comp USA EinfoChips Dell Microsoft Miscellaneous Squire, Sanders & Dempsey Amerigas Edgepark Surgical Deloitte & Touche Pricewaterhouse Coopers
  8. 8. Snapshot of Completed Engagements Company Type Revenue Engagements A large public global technology provider. Target prospect: C-Level, President and SVP $2B COO – North America CIO SVP Operations – Latin America Division SVP Operations – Marketing Division SVP Technology VP Project Management A publicly held BPO Call Center Provider. Target prospect: C-Level, President, SVP Executive within the CRM/Call Center Industry. $1.5B Chief Marketing Officer President – BPO Division President – CRM Technology Services SVP – International Project Integration SVP/GM – Latin America SVP/GM - Canada SVP Command Center A Privately held Insurance Provider (All lines). Target prospect: Senior Level Executive w/insurance or travel background. $4B SVP Claims (call center) SVP Specialty Lines (call center) VP Commercial Products Director East Division (Sales) Director of Operations (P&C Auto Division) AVP Project Manager Actuarial (Personal Lines)
  9. 9. Global Executive Recruiters strives to build mutually beneficial relationships with both our clients and candidates. Our goal is to find our clients the most capable employee for an “exact fit”, and to find our candidates an “employer of choice” with the perfect “dream job”. Mission Statement
  10. 10. Testimonials “ I started working with Stacy Faddoul 11years ago. Since that time we have used Stacy to place around 30 positions in our organization, ranging from the Senior Vice President level to front line supervisors. Stacy is well connected in the industry and consistently delivers high quality candidates.” Doug Bower – Formerly COO/President, AAA Michigan “ Stacy has been an executive recruiter for ICT Group for many years and several executives use her services extensively. Stacy takes the time to understand not just the qualifications I'm looking for but the type of person I'm looking for and, I'd say, consistently delivers the highest percentage of viewable candidates. John Campbell - Formerly EVP Sales & Marketing, ICT Group “ Stacy has been wonderful to work with. She is professional, enthusiastic and highly responsive to our needs. Additionally, Stacy takes the time to research and understand our specific business requirements before selecting candidates for us to interview. I have worked with her for 8+ years and she has become an important and integral part of our team. I trust her judgment and regularly solicit her feedback and guidance when selecting prospective employees. We have built a solid relationship and I look forward to many more years of working together.” John Heltzer - President, Protocol Marketing “ I highly recommend Stacy if you need to find just the right candidate in the teleservices industry. Not only is she top notch at what she does, she took the time to learn my business before she recommended a someone to me. When it comes to finding the perfect person to complement our team, that has made all the difference in the world!!!!” Nick Stavarz - COO, Synergy Direct Marketing