Everything I learned about IT

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SF HDI Chapter Presentation given by Rebecca Blau

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Everything I learned about IT

  1. 1. Everything I Learned about IT I Learnedin 1983 as a Roller Rink Manager<br />
  2. 2. Is it plugged in? Is it turned on?<br />Start with the basics<br />Always start with the basics first<br />Prioritizing your troubleshooting<br />Standardized & document your procedures<br />Speak the language of your customers<br />Customer Service<br />Managing your staff<br />Project management<br />
  3. 3. Cops are in the parking lot,the soda machine is leaking & there’s a kid with a broken arm in the sound booth<br />Prioritizing your troubleshooting<br />Always start with the basics first<br />Prioritizing your troubleshooting<br />Standardized & document your procedures<br />Speak the language of your customers<br />Customer Service<br />Managing your staff<br />Project management<br />
  4. 4. If it is October… it must be the Halloween All-Night Skate<br />Standardize & document your procedures<br />Always start with the basics first<br />Prioritizing your troubleshooting<br />Standardized & document your procedures<br />Speak the language of your customers<br />Customer Service<br />Managing your staff<br />Project management<br />
  5. 5. “All you bring are the kids & the cake”<br />Speak the language of your customers<br />Always start with the basics first<br />Prioritizing your troubleshooting<br />Standardized & document your procedures<br />Speak the language of your customers<br />Customer Service<br />Managing your staff<br />Project management<br />
  6. 6. 500 Kids on Skates & an Irate Parent<br />It’s all about Customer Service<br />Always start with the basics first<br />Prioritizing your troubleshooting<br />Standardized & document your procedures<br />Speak the language of your customers<br />Customer Service<br />Managing your staff<br />Project management<br />
  7. 7. Say it not only so that it can be understood, but so that it can’t be misunderstood<br />Managing your Staff<br />Always start with the basics first<br />Prioritizing your troubleshooting<br />Standardized & document your procedures<br />Speak the language of your customers<br />Customer Service<br />Managing your staff<br />Project management<br />
  8. 8. Painting the Walls<br />Project Management<br />Always start with the basics first<br />Prioritizing your troubleshooting<br />Standardized & document your procedures<br />Speak the language of your customers<br />Customer Service<br />Managing your staff<br />Project management<br />
  9. 9. The End<br />

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