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  • 1. U.S. Department of Justice RT ME NT OF J US PA TI CE DEOffice of Justice Programs BJ A C E G OVC MS OF F RA IJ N I S J O F OJJ D P B RONational Institute of Justice J US T I C E P National Institute of Justice R e s e a r c h R e p o r t “Broken Windows” and Police Discretion
  • 2. U.S. Department of Justice Office of Justice Programs 810 Seventh Street N.W. Washington, DC 20531 Janet Reno Attorney General Raymond C. Fisher Associate Attorney General Laurie Robinson Assistant Attorney General Noël Brennan Deputy Assistant Attorney General Jeremy Travis Director, National Institute of JusticeOffice of Justice Programs National Institute of Justice World Wide Web Site World Wide Web Site
  • 3. “Broken Windows” and Police Discretion George L. Kelling Professor, School of Criminal Justice, Rutgers UniversityResearch Fellow, John F. Kennedy School of Government, Harvard University Senior Fellow, Manhattan Institute October 1999 NCJ 178259
  • 4. Jeremy Travis Director Steve Edwards Program MonitorThis program was supported under award number 95–IJ–CX–0013 to George L. Kelling by the NationalInstitute of Justice, Office of Justice Programs, U.S. Department of Justice. Findings and conclusions ofthe research reported here are those of the author and do not necessarily reflect the official position orpolicies of the U.S. Department of Justice. The National Institute of Justice is a component of the Office of Justice Programs, which also includes the Bureau of Justice Assistance, the Bureau of Justice Statistics, the Office of Juvenile Justice and Delinquency Prevention, and the Office for Victims of Crime.
  • 5. iiiForewordThe past two decades have seen growing aware- as handling alcoholics and panhandlers andness of the complexity of police work, an ex- resolving disputes between neighbors. And heamination of the use of discretion in officers’ notes that police officers themselves are oftendaily policing activities, and a better under- unable to articulate the precise characteristicsstanding of the critical role community leaders of an event that led them to act as they in the vitality of neighborhoods. Kelling maintains that officers must and should exercise discretion in such situations. But giv-Noted criminologist George L. Kelling has ing police officers permission to use their pro-been involved in practical police work since fessional judgment is not the same as endorsingthe 1970s, working day-to-day with officers in random or arbitrary policing. In his view, polic-numerous agencies in all parts of the country ing that reflects a neighborhood’s values andand serving as an adviser to communities, large sense of justice and that understands residents’and small, looking for better ways to integrate concerns is more likely to do justice than polic-police work into the lives of their citizens. ing that strictly follows a rule book.In the context of the “broken windows” meta- Police work is in transition within commu-phor, proposed by James Q. Wilson and Dr. nities. The police are more frequently involvedKelling in 1982 in The Atlantic Monthly, this in creating and nurturing partnerships withResearch Report details how an officer’s community residents, businesses, faith-basedsensitive role in order maintenance and crime organizations, schools, and neighborhood asso-prevention extends far beyond just arresting ciations. Their role in the justice process re-lawbreakers—how discretion exists at every quires even greater commitment to developinglevel of the police organization. Historically, policy guidelines that set standards, shape thepolice have asserted authority in many ways, inevitable use of discretion, and support com-often having nothing to do with arrest. Dr. munity involvement. We hope this ResearchKelling takes a special interest in the use of Report will help inform the continuing debatediscretion to exercise the core police authority, over the proper exercise of police discretion inenforcement of the law. this new era of policing.He wants to understand better why officers Jeremy Travismake arrests in some circumstances and not Directorothers, especially when they are dealing with National Institute of Justicethe more mundane aspects of policing—such
  • 6. vPrefaceDuring the late 1960s and early 1970s, Frank thinking. Police culture and the professionRemington, Herman Goldstein, and others ad- have changed dramatically as a result.vanced the notion that police departments arecomparable to administrative agencies whose Nevertheless, discussions about substantivecomplex work is characterized by considerable police work continue to lag. We now under-use of discretion. Moreover, they advocated stand that telling officers only what they can-the development of guidelines to shape police not do, which is so typical of police manualsuse of discretion. Their thinking and work and rules and regulations, has not improvedwere ahead of their time; the field of policing the quality of policing. We know as well thatwas simply not ready to consider seriously the the work world of police is too complex to tellimplications of this view. Policing was still officers exactly what they should do in everymired in the simplistic and narrow view of law circumstance. The only alternative left for theenforcement agencies as concerned primarily management of most police work is to teachwith felonies—the front end of a criminal pro- officers how to think about what they shouldcessing system. do, do it, and then talk about it, so that they improve their practice over time and shareToday, the ideas regarding the complexity of their emerging values, knowledge, and skillspolice work and the ubiquity of discretion that with their colleagues and the profession.are inherent in research conducted about po- This report proposes a model for helpinglice functioning during the 1950s through the police officers think about their work while1970s have permeated police and academic practicing it.
  • 7. viiContentsForeword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iiiPreface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1A Short History of Police Accountability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5The Urgency of Influencing Police Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Preventive Interventionist Policing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Reopened Issues for Policing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Police, Law, and the Constitution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 What Is the Future of Guidelines Development? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17The Discovery of Discretion and Its Meaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Survey of Criminal Justice Agencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Study Findings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22The Police Guidelines Movement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Development of Police Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Recognizing the Complexity of Police Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Acknowledging Police Use of Discretion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Recognizing and Confirming How Police Work Is Conducted . . . . . . . . . . . . . . . . . . . . . . . . 38 Advancing Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Putting Police Knowledge Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Undergoing Development by Practicing Police Officers and Citizens . . . . . . . . . . . . . . . . . . 41 Undergoing Clear and Broad Public Promulgation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Emphasizing Police Adherence to a Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Establishing Accountability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Receiving Recognition as an Ongoing Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Appendix A: Order Maintenance Training Bulletin 96–1 . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Appendix B: San Diego Police Department Policy Statement . . . . . . . . . . . . . . . . . . . . . . . . 53
  • 8. 1IntroductionPolice departments throughout the United States, Past and current police administrators have at-as well as in Canada, England, and elsewhere in tempted to shape police work through the devel-Europe, have begun to reemphasize the mainte- opment of command and control organizations,nance of public order as an essential aspect of recruitment, training, supervision, rules andpolice work. Police activities to restore public regulations, rewards and punishment, specializa-order in New York City and its subway system, tion, and routinized tactics like preventive patrolfor instance, have received extensive publicity and rapid response to calls for service. Certainly,and professional attention. So, too, has the these efforts to control officers have powerfully“broken windows” metaphor as it has been influenced how American society is policed.closely linked to New York City.1 Rationalized police organizations deploy well- equipped officers throughout their jurisdictionsThe New York story, as well as others, raises in an organized fashion that allows them to re-serious questions. To what extent is order main- spond to calls for service quickly. The old imagetenance linked to the current decline of crime of policing on which the “Keystone Cops” werein the United States? Regardless of its efficacy, based belongs to another age. Nevertheless, put-how proper is assertive police order mainte- ting officers on the streets in a timely and orga-nance? To what extent can police brutality be ex- nized fashion and getting them to particularplained by “turning the police loose” with order locations rapidly is quite different from shapingmaintenance tactics? Many civil libertarians and police behavior once officers are out in the com-advocates for the homeless, for example, oppose munity dealing with citizens’ problems, needs,order maintenance because they believe it in- and conflicts.fringes on the liberties of selected populations(the poor, minorities, the homeless, and youths) Police administrations’ limited ability to shapeand opens the door to abusive police practices.2 police street practice persists despite manage-The debates about these issues have been vigor- ment’s preoccupation with control—an orienta-ous and often rancorous.3 tion that largely grew out of efforts to minimize the kinds of corruption, especially political cor-It is not the intent of this report to debate these ruption, that plagued late 19th and early 20thissues or even dwell on them at any length. I century American policing.6 Yet, as valid as itshave addressed them elsewhere and will do so origins were, police administrators’ preoccupa-again in the future.4 It is important, however, tion with control, and the methods they adoptedto note up front that order maintenance has the to maintain it, have had tragic, unanticipatedpotential for abuse. Vagrancy and loitering laws, consequences. Most obviously, this preoccupa-for example, have been used to deny minorities tion has fostered a bitterly antimanagement cul-their rights and to abuse citizens, especially ture in many police departments. In this cultureAfrican-Americans. But my concern here is not officers are alienated from the citizens theylimited to order maintenance activities; the con- serve, support a “stay out of trouble” (by doingcern here is how to manage properly what Egon nothing) mentality, and, while disapprovingBittner calls literal police work.5 of abuse and corruption, nonetheless protect deviant officers in the name of occupational solidarity.7
  • 9. 2James Q. Wilson noted some of the conse- Some chiefs have demanded or implied thatquences of rules and regulations on officers’ when confronted with difficult or ambiguousbeliefs in 1968: problems, line police should “do what has to be done and cover your ass.” While often not But there are at least two limits to the value of explicit, this message is nonetheless sent to negative policies [things officers may not do]. officers because they are frequently put into First, they leave untouched a large area of complex and troublesome situations where citi- necessary discretion and, second, they are zen demands for action are high and departmen- perceived as irrelevant and unhelpful restric- tal thinking about such situations is nonexistent. tions—as rules that “tell us what we shouldn’t Although this defensive mentality does not char- do” and thus “give the brass plenty of rope acterize all police leadership, over time it has with which to hang us,” but that “don’t tell us characterized enough leaders in enough depart- what we should do.”8 ments so that line officers have come to support or tolerate a bitter antimanagement culture.10These beliefs—that rules tell officers only whatnot to do, will be used to “hang” officers, and Pushing harder and more stridently with currentfail to tell police what they should do in a control mechanisms that exert little real controlpositive way—have arisen in part from police over substantive work will not lead the way outadministrators’ inattention to the substantive of this quandary. Such specious thinking hascontent of day-to-day policing. been in place since the 1950s (e.g., just a little more inservice training, a slightly tighter span ofAt least three explanations can be given for this control, a few more general orders or rules, moreinattention: militant internal affairs units, improved rewards and punishments, improved or more representa-q Oversimplified, but robust, views of police tive recruitment, greater militarization of recruit work have dominated police conventional training). Instead, police officials need to focus wisdom for most of this century. The idea of on the substantive content of police work; find police as “crime fighters,” or merely “law and delineate the means to conduct police work enforcement officers,” was the cornerstone of morally, legally, skillfully, and effectively; then an ideological view of police that dismissed, structure and administer departments on the ignored, or was oblivious to actual police basis of this literal work and not a fictionalized functioning. view of police work. In other words, a clear definition and description of quality policing isq Many police chiefs who have been forthright needed around which appropriate organizations about police work find that legislators, may- and administrations can be developed. ors, and other officials often do not want to hear that police officials, not to mention patrol Concentrating on the substance of police work is officers, are involved in policy decisions about nothing new; Herman Goldstein, Egon Bittner, the how problems should be managed.9 This is late Frank Remington, and others have advocated partially because the general public or public such a focus for decades. Today, the issue has officials simply do not understand the com- acquired a new urgency. plexity of many problems.q Politicians and media representatives often are Although this report raises the broader issues of so caught up in the simple-minded slogans of discretion in all police work, it focuses primarily “wars on crime,” the “thin blue line,” and so on the more mundane aspects of policing, such as forth, that they are not prepared (whether in- resolving petty conflicts, assisting and protecting tentionally or not) to hear about the real world children, managing drunks and the emotionally of policing.
  • 10. 3disturbed—those activities that fill patrol officers’ William Bratton has a “flippant” attitude towardoccupational lives. In addition, 11 principles to be abuses such as those perpetrated by policeconsidered in developing and implementing police against Abner Louima (a Haitian immigrant) inguidelines are explored: New York City, and that James Q. Wilson and I “opened the door” to such abuses in the originalq Recognizing the complexity of police work. “Broken Windows” article. (See McNamara,q Acknowledging police use of discretion. Joseph, “Brutality in the Name of Public Safety,” Los Angeles Times, August 24, 1997, A1.)q Recognizing and confirming how police work is conducted. 3. At another level, the equation made in someq Advancing values. quarters between police order maintenance ac- tivities (“broken windows”) and “zero tolerance”q Putting police knowledge forward. for disorderly behavior raises issues that go be-q Undergoing development by practicing police yond semantics. Without further comment, it is officers and citizens. an equation that I have never made, find worri- some, and have argued against, considering theq Undergoing clear and broad public phrase “zero tolerance” not credible and smack- promulgation. ing of zealotry.q Prescribing what officers may not do. 4. Kelling and Coles, Fixing Broken Windows,q Emphasizing police adherence to a process. Chapters 2, 4, and 5.q Establishing accountability. 5. Bittner, Egon, Aspects of Police Work, Boston:q Receiving recognition as an ongoing process. Northeastern University Press, 1990: 4.Moreover, this report takes a special interest in 6. This does not imply that there were not otherselective enforcement: helping officers articulate reasons for police managers’ concerns for con-in professionally sound terms why they properly trol. Military organizations predisposed policemake arrests in some circumstances (in the case of toward command and control issues, and the in-public urination, for example) but not in others. herent decentralization that goes with patrolling requires that considerable effort be put intoNotes establishing control mechanisms.1. Wilson, James Q., and George L. Kelling,“Broken Windows: The Police and Neighbor- 7. For an interesting discussion of these issues,hood Safety,” The Atlantic Monthly (March especially as a result of the Knapp Commission1982): 29–38; also see Kelling, George L., and in New York City, see Anechiarico, Frank, andCatherine M. Coles, Fixing Broken Windows: James B. Jacobs, The Pursuit of Absolute Integ-Restoring Order and Reducing Crime in Our rity: How Corruption Control Makes Govern-Communities, New York: Free Press, 1996. ment Ineffective, Chicago: University of Chicago Press, 1996.2. Generally, civil libertarian groups, such as theNew York City Civil Liberties Union, make both 8. Wilson, James Q., Varieties of Police Behav-arguments. Former San Jose Police Chief Joseph ior, Cambridge, MA: Harvard University Press,McNamara has been the most outspoken advo- 1968: 279.cate of the points of view claiming that assertivepolice order maintenance tactics open the door 9. Goldstein, Herman, “Categorizing and Struc-to abusive police practices. McNamara argues turing Discretion,” Policing a Free Society,that former New York City Police Commissioner Cambridge, MA: Ballinger Publishing Com- pany, 1977: 93–130.
  • 11. 410. It is not unusual for police executives to Kliesmet, “Police Unions, Police Culture, theblame unions for this antimanagement culture, Friday Crab Club, and Police Abuse of Force,”but this is self-serving and deceptive because in And Justice for All: Understanding and Con-this thinking pervades many nonunionized trolling Police Abuse of Force, ed. William A.departments and existed long before unions Geller and Hans Toch, Washington, DC: Policeentered the police scene during the 1960s. See, Executive Research Forum, 1995: 187–204.for example, Kelling, George L., and Robert
  • 12. 5A Short History of Police AccountabilityPolice accountability is an issue that has been investigations through some form of stipendiarywith democracies since modern police were police. Unobtrusive policing by public investiga-created. Citizens should be concerned about tors risked police meddling in political matters,controlling police: they have immense authority; and militarized policing risked further alienationthey are armed and authorized to use force; of the general population. The primary businessand unlike the military, they are not sequestered of police was to prevent crime through presence,on bases—they are spread throughout the persuasion, and reduced In the United States, cities adopted the EnglishModern American policing had its origins in model of policing. Although not originally out-England, where, in 1829, the questions of fitted in uniforms—this was deemed Europeanwhether to create a police force and, if created, elitism—American police were similarly dif-how to keep this force accountable were debated fused throughout cities, like their English coun-by political, social, and philosophical elites for terparts, to prevent crime. For American police,more than a century. Everything about policing the issue of who would control the police—was “on the table” in this debate—the relation- urban political bosses or descendants of theship of police to political authority, activities original Dutch and English settlers—was thethat would constitute the business of policing, dominant public concern. This struggle to con-organizational structure and administrative pro- trol police forces was to shape American policecesses, and the means by which police would in remarkable ways.obtain their goals. During the first stage of evolutionary develop-During the late 18th and early 19th centuries, the ment (roughly from the 1850s to the 1920s),English stared across the channel at the French, police were largely under the control of urbanor continental, model of policing, which relied political machines; during the second stageupon secret police and paid informers. Likewise, (roughly the 1930s to the 1970s), police, withthe English already had developed a model of the support of the progressives, evolved intopolicing Ireland and their other colonies with virtually autonomous urban agencies. Hermanarmed mounted police operating in groups Goldstein has described police as evolving intobivouacked to avoid contact with the native the least accountable branch of urban govern-population.1 ment during this era.2The English decided neither of these models was To achieve this shift—from politically domi-acceptable. Early English policing emphasized nated and controlled to virtually autonomousuniformed, unarmed, highly recognizable offi- forces—practically every aspect of Americancers who were diffused geographically through- policing was reformed during the early decadesout London and patrolled on foot. These officers of the 20th century. Leading police thinkers (likenot only were granted authority from the Crown O.W. Wilson, Leonard Fuld, and Bruce Smith)but also had to earn the citizens’ trust. Investiga- were overwhelmingly preoccupied with issuestions conducted by plainclothes police, at least of control—that is, both wresting control ofinitially, were rejected; victims pursued criminal police at all levels from political influences and
  • 13. 6ensuring that only “professional” police influ- military leaders as the right heart). (Emphasisence police. Bruce Smith, for example, wrote added.)5in 1929: “Without exceptions, all proposals for Police work, in this view, as Egon Bittner onceimprovement of organization and control have said, could be conducted by persons who havenecessarily been aimed at the weakening or the “the ‘manly virtues’ of honesty, loyalty, aggres-elimination of political influences.”3 siveness, and visceral courage.”6 The idea of officers thinking before they acted was to beIn the name of eliminating corrupt political in-fluences from policing, these men attempted to discouraged. They were to follow rules loyally.change the nature of the business from crime The perception of police work as simple andprevention to reactive law enforcement. They under administrative control was shattered, ofrestructured police organizations, revised admin- course, by research conducted in the 1950s byistrative processes, developed new tactics, and the American Bar Foundation, which showedredefined the relationship between police and that police work is complex, that police usecitizens—each, more or less successfully—all enormous discretion, that discretion is at thewith an eye toward gaining administrative con- core of police functioning, and that police usetrol of police, whether field commanders, super- criminal law to sort out myriad problems. Thevisors, or patrol officers.4 research suggested that the control mechanisms that pervaded police organizations—especiallyBy the 1950s, theorists wrote about the conduct rules and regulations, oversight, and militaristicof police work—services line officers perform structure and training—were incompatible within the course of their daily work—as being semi- the problems that confront police officers dailyautomatic (i.e., police responses to incidents and the realities of how police services are deliv-could be, or should be, so controlled as to be ered. Aside from several who were scholars,analogous to typing, piano playing, or rote ad-herence to a script). O.W. Wilson wrote in 1956, few police administrators realized how “out of touch” existing practices were with day-to-dayfor example: police realities. Administration has been defined as the art of getting things done. Police objectives are Paradoxically, a policing strategy that was over- achieved by policemen at the level of perfor- whelmingly preoccupied with control, in the final analysis, failed to meet its most essential mance where the patrolman or detective deals face-to-face with the public—the complain- criteria. True, the strategy largely eliminated cor- ants, suspects, and offenders—and the success rupt political influences in police departments. of the department is judged by the perfor- However, it left officers mostly to their own mance of these officers. devices in conducting the bulk of their work. This state of affairs has not gone unnoticed in Decisions that are advantageous to the depart- either the legal or research community. The U.S. ment are most likely to be made by policemen Supreme Court, for example, grew impatient who have been selected in a manner to assure with the unwillingness or inability of police superior ability, who understand the police executives to control criminal investigations— objectives and are sympathetic to them, who it was widely acknowledged since the 1930s are loyal to their department and capable of Wickersham Commission that police procedure operating effectively, efficiently, and semi- embraced the practice of torture—and through a automatically (i.e., with a minimum of con- series of decisions during the 1960s (the exclu- scious self-direction, as in performance by a sionary rule, the requirement that offenders un- skilled typist or pianist), and who have high derstand their right to an attorney, and so forth), morale (i.e., the condition described by
  • 14. 7established guidelines that shaped the future Notesconduct of criminal investigations.7 EgonBittner, based on his own research of police 1. Tobias, John J., “The British Colonial Police:handling of drunkenness and mental illness, has An Alternative Police Style,” in Pioneers inwritten both eloquently and indignantly about Policing, ed. Philip John Stead, Montclair, NJ:the mismatch between “official” and real police Patterson Smith, 1977: 241– 2. Goldstein, Herman, “Categorizing and Struc- The official definition of the police mandate turing Discretion,” Policing a Free Society, is that of a law enforcement agency. . . . The Cambridge, MA: Ballinger Publishing Com- internal organization and division of labor pany, 1977: 93–130. within departments reflect categories of crime 3. Smith, Bruce, “Municipal Police Administra- control. Recognition for meritorious perfor- tion,” The Annals 146 (November 1929): 27. mance is given for feats of valor and ingenuity in crime fighting. But the day-to-day work of 4. Kelling, George L., and Mark H. Moore, “The most officers has very little to do with all of Evolving Strategy of Policing,” in Perspectives this. These officers are engaged in what is on Policing, No. 4, Cambridge, MA: U.S. De- now commonly called peacekeeping and order partment of Justice and Program in Criminal maintenance, activities in which arrests are Justice Policy and Management, John F. extremely rare. Those arrests that do occur Kennedy School of Government, Harvard are for the most part peacekeeping expedients University, November 1988. rather than measures of law enforcement of the sort employed against thieves, rapists, or 5. Wilson, O.W., “Basic Police Policies,” The perpetrators of other major crimes. Police Chief (November 1956): 28–29. For the rich variety of services of every kind, 6. Bittner, Egon, Aspects of Police Work, Boston: involving all sorts of emergencies, abatements Northeastern University Press, 1990: 6–7. of nuisances, dispute settlements, and an al- most infinite range of repairs on the flow of 7. The Wickersham Commission was the first life in modern society, the police neither re- national survey of criminal justice and police ceive nor claim credit. Nor is there any recog- practices. nition of the fact that many of these human and social problems are quite complex, seri- 8. Bittner, Aspects of Police Work. ous, and important, and that dealing with them requires skill, prudence, judgment, and knowledge.8
  • 15. 9The Urgency of Influencing Police WorkIncreasingly, police are under renewed and con- constitutional law—at least as it has been inter-stant pressure from neighborhood groups and preted for the past 30 halls across the country—not to mentionState legislatures and the U.S. Congress—to “do Preventive Interventionist Policingsomething now” about eliminating the excesses When a shooting occurs in New Haven, Con-of the drug market, getting guns off the street, necticut, the Department of Police Servicesand regaining control over public places.1 At- immediately sends a team of Yale Child Studytempting to meet such demands has inevitable Center clinicians and police officers to helpstrategic consequences for police departments children and families cope with the social andand local government. The main consequence is psychological consequences of violence.2 (Seethat police strategy shifts from a reactive and in- “How New Haven Developed Guidelines.”)herently passive model to a preventive interven- Likewise, when Community Patrol Officer Jacktionist model that reopens policy issues about Fee, who is assigned to the Academy Homespolice handling of the homeless, drunks, drug in Boston, Massachusetts, discovers a hithertodealers and users, the emotionally disturbed, and unenforced housing law that allows the courtminor offenders that many believed had been to sentence a gang member with a history ofaddressed once and for all during the period fol- violence, but no convictions, to a 1-year jaillowing the 1960s. This strategic change takes sentence for trespassing, this is preventive inter-police to the edge, or even over the edge, of ventionist policing. How New Haven Developed Guidelines New Haven’s policy guidelines embody important principles described in this report. The guidelines focused on problems of disorder and were developed with officers and sergeants at the request of then Chief Nick Pastore. The guidelines have been distributed as a training bulletin in the New Haven Department of Police Service. (See Appendix A, “Order Maintenance Training Bulletin 96–1.”) The bulletin was prepared as a city- and departmentwide document, rather than as a location-specific docu- ment. Consequently, it invites and outlines a problem-solving method to deal with location- or other problem-specific issues as they may occur in neighborhoods. Of course, the value of guidelines depends on the skill of management in linking them to on- going police practice and administrative and supervisory procedures. Moreover, the examples of guidelines included in this report are clearly not as good as they could be—none were developed as part of a special “project” to develop guidelines. Likewise, the 11 points articu- lated elsewhere in this report are no doubt preliminary and inadequate. The art of developing guidelines has yet to be defined and will emerge only over time. Yet, guidelines are essential to the development of police accountability and professionalism.
  • 16. 10Although it might not appear so, preventive po- police action is required to deal with severelicing that interrupts cycles of violence through crime or disorder problems. New York Cityproblem solving is much more invasive of com- provides the best current example.munity life than the reform—or 911—model thathas dominated policing in the United States since Critics have attacked New York Police Depart-the 1950s. This inherent assertiveness can lead to ment (NYPD) community policing efforts sinceserious misunderstandings of what constitutes former Commissioner William Bratton imple-community or problem-oriented policing. mented assertive and enterprising (do not read combative here) policing to deal with disorderFor many people, thanks in part to how it has and crime.5 Indeed, a major Los Angeles Timesbeen presented by many police leaders, commu- article in 1995 argued that the NYPD wasnity policing is viewed as “soft” policing compa- remilitarizing and transforming itself into whatrable to community relations or, worse yet, social the Los Angeles Police Department (LAPD)work. When asked to describe his efforts in was, while the LAPD was attempting to demili-Academy Homes, Officer Jack Fee—known tarize itself and become the “officer-friendliesthroughout the Boston Police Department as a that the NYPD once symbolized.”6 The ease“tough” cop—shrugged and said, half apologeti- with which the article made this argument pointscally, “I suppose I’m doing social work.” This to the danger of using military metaphors, asperspective, that preventive policing is soft polic- was done by NYPD officials, to describeing, has created numerous obstacles for depart- policing.ments attempting to get police rank and file toembrace community policing. The Los Angeles Times reporter wrote: “In Los Angeles, officers are trying to shed the very“Crime fighting” is inherently passive and reac- image that the NYPD covets [military]. Copstive policing: patrol in a powerful car, receive a are getting out of cars, walking beats, putting on911 call, turn on flashing lights and siren, speed shorts and riding bicycles, all to be closer to theto the incident, tend to it as quickly as possible, public.”7 The reporter, who chose to focus on theand return to service. For the most part, this military metaphors used to describe the NYPDmethod of policing is in response to citizen- anticrime problem-solving methods, ignored theinitiated calls to deal with incidents.3 fact that the NYPD cops were in reality doing all of these things—probably at a rate faster thanCommunity policing is inherently proactive: scan any other police department in the country.for problems; diagnose them; try to prevent themfrom occurring again; if they recur, try to limit the The reporter’s view of community policing asdamage and restore the victim/family/community’s soft is evident throughout the story. For ex-functioning.4 This is implicit in New Haven’s ap- ample: “Los Angeles police are being encour-proach—tend to the incident, of course, but follow aged to spend more time talking to residents andup with action that limits the damage and helps merchants about what troubles their lives, to em-children and families restore themselves to ad- phasize community contacts over arrests, to con-equate functioning. Even police handling of murder sider the underlying community pressures thatshould go beyond criminal investigation. give rise to crime rather than focusing exclu- sively on criminal behavior itself.”8 Most advo-This failure to understand the inherent asser- cates of community policing could say, or havetiveness of community or problem-oriented said, similar words. It does not follow, however,policing, and equating it with soft policing, has that if police officers talk to citizens and come togreater consequences than just alienating line understand “what troubles their lives” this is thepolice officers. The equation of “community” end of their responsibility; they are still police.and “soft” leads to public confusion when tough
  • 17. 11This debate about New York City, if anything, has tional protections associated with criminal trials,become even more heated in recent years. Mayor such as proof beyond a reasonable doubt, trialRudolph Giuliani and current Police Commis- by jury, and appointment of counsel.”12 This issioner Howard Safir are favorite targets of those hardly soft policing. In fact, civil initiatives raisewho view assertive policing as “turning the police important strategic, legal, and constitutionalloose.” To be sure, incidents like Louima and issues about use of police authority.13Diallo warrant public concern; however, the ideathat such events, as tragic as they were, are inevi- The misrepresentation of community policingtable consequences of restoring order ignores as soft plays into the hands of those who are op-both the benefits of the current police strategy and posed to change in policing methods. Those whothe reality that such incidents are not limited to want to get back to “tough” law enforcement—recent history.9 Outrageous brutality and tragic ac- police riding around in cars, responding to 911cidents occurred during the post-Knapp era, when calls, and occasionally conducting order mainte-“staying out of trouble” became the NYPD’s nance “sweeps” (another terrible metaphor todominant ethos as well.10 describe what police do)—trivialize what has happened in New York City. Moreover, whenThe fact that police add options to their reper- successful assertive policing is misconstrued astoire of methods, try to limit damage, and restore combative or militarized policing, it becomesfunctioning does not mean that conventional as- fodder for those who want to “turn the policesertive law enforcement is disallowed as a legiti- loose.”mate police tactic. For example, understandingthe dynamics of New York City’s “squeegee Citizens, politicians, and vested interest groupsmen”—unwanted car window washers who in- have always pressured police to cut legal andtimidate drivers into giving them money—and constitutional corners—that is, “to do what hastalking to them did nothing to deter their behav- to be done.” Whether the corner cutting is illegalior. Careful and judicious use of law enforce- searches, manhandling suspects, or “testilying,”ment did: policing that included citations, the consequence is always the same: a policewarrant service, arrest, and jailing ultimately culture that is alienated from democratic valueswere required to solve the problem.11 and the public and that tolerates police abuse of citizens and police corruption.14The growing practice of police using civil law toachieve criminal law objectives shows just how Reopened Issues for Policingenterprising community and problem-solving During the 1960s, policing in the United Statespolicing can be. These tactical innovations, civil was profoundly affected by converging social,remedies such as Boston Police Department political, and professional and occupationalOfficer Jack Fee applied, include efforts to deal forces. These forces included the triumph of pro-with domestic violence, drug trafficking, racial gressivism as a model for local government andharassment, disorderly behavior, and weapons the installation of preventive patrol and rapid re-possession. Civil remedies include injunctions, sponse as conceived by O.W. Wilson and otherrestitution, forfeiture, and civil fines that can be police reformers as the model of effective, effi-used either alone or in tandem with criminal law, cient, and honest policing. At the same time, theas in the case of use of property forfeitures to rights revolution had a major impact on society’sdeal with drug dealing. Civil initiatives not only response to mental illness, drunkenness, va-add to the police inventory of authority to deal grancy, and disorderly behavior. These socialwith problems but also, as Mary M. Cheh has forces also created the “criminal justice system”noted: “[C]ivil remedies offer speedy solutions with the police as its front end and a criminalthat are unencumbered by the rigorous constitu-
  • 18. 12justice educational establishment that promul- that gave voice and legitimacy to citizen de-gated the ideas inherent in the “system.”15 mands that order be restored.16 Later work by Wesley Skogan confirmed these linkages andThe 1960s shaped a surprisingly congruent po- provided even greater momentum to the move tolice strategy that, while not adhered to univer- restore order.17sally, nonetheless constituted the official strategyof progressive midcentury American police. By the early and mid-1990s, highly publicizedPolicing became synonymous with law enforce- programs to restore order by New York City’sment in which police should be out—or should Transit Police Department in that city’s subwayget out—of the business of dealing with emo- system and the NYPD in public spaces gener-tionally disturbed individuals, youths, and the ally, in San Francisco’s “Operation Matrix,” andproblems of drunkenness, disorderly behavior, in other cities once again put the police in theand minor offenses. middle of the growing public debate about how to handle disorder.18 Policy and strategy issuesIn this respect, an unwitting alliance was struck once thought resolved again became issues forbetween police and civil libertarians. For many police. What was the proper balance betweencivil libertarians, the police always implicitly individual rights and community interests?threaten the use of authoritative power. In thislibertarian view, juvenile crime, mental illness, Questions arose both within and outside policedrunkenness, and disorder should be the sole ranks about the proper police role in handlingprovince of social workers and advocates. If juveniles, drunks, the homeless, and disorderlyanybody should intervene, it certainly should citizens:not be the police. For police, relief from theseresponsibilities seemingly bailed them out of q Is “zero tolerance” an apt phrase to describeinherently ambiguous and sticky areas that had police order maintenance? What does itgotten them into trouble in the past. Police rec- mean?ognized the social control opportunities that po- q Do police have a role to play in crime preven-licing disorder and drunkenness provided, yet tion by working with youths as other than lawthey were inherently “messy” businesses both enforcement officers?literally and metaphorically: literally becausedrunks are often unkempt, dirty, and unpleasant q Given the lack of resources, what is theto manage; metaphorically because considerable proper police role in dealing with drunks andsocietal ambiguity exists about how to deal with the emotionally disturbed?such problems. q What are the bases of authority for police to handle disorderly persons?Narrowing the focus to serious crime simplifiedlife considerably for police. “Crime fighting” q Are new sources of authority for dealing withwas easy to portray to the public and provided problems available, and how are they bestan occupational vision around which officers developed and deployed?could rally. The demand for order that grew in q What new forms of training are required tocities during the 1980s and early 1990s, how- prepare police for working with troubledever, thrust police back into the middle of the so- youths and adults?cial, legal, moral, and constitutional issues they q What do community collaboration, coopera-had tried to avoid. The publication of “Broken tion, and accountability really mean in anWindows” first popularized the link between operational sense?disorder and fear and hypothesized the linksamong disorder, fear, crime, and urban decay
  • 19. 13q How are police kept from protecting narrow, we prepared for the legal, constitutional, and parochial interests—such as keeping “strang- moral battles that would be forthcoming when ers” out of neighborhoods and communities? we challenged existing practices and traditions.q How do police refrain from doing what citi- The lieutenant’s response, however, confirmed zens should do for themselves or from usurp- that although the department’s gun strategy ing the roles of private or other governmental deliberately brought it to the verge of illegality, agencies? neither the department nor the unit had devel- oped, or had considered developing, an explicitThese issues, many of which were once regard- policy statement about its antigun tactics thated as resolved in many police circles, demand would communicate its policies to the publiccareful and thoughtful consideration. The rein- and guide and control either the unit’s—or itsvention of policing profoundly challenges officers’—field practices. In all likelihood, thecontemporary police leaders, policymakers, department’s rules and regulations specified thatscholars, and academics to consider new meth- officers would always operate legally and con-ods of active political and community control tained the routine homage to the Fourth Amend-of police discretion and the development of ment and the law regarding search and police guidelines.19 Moreover, it is impossible to write a policy state- ment that covers every issue that officers wouldPolice, Law, and the Constitution confront, and it would be unwise to try. TheA lieutenant in a moderately large police de- former concern, the impossibility of writingpartment recently described the activities of a an effective policy statement, reflects a widelyspecial antiviolence unit he headed that concen- shared belief in policing—and certainly not atrated on confiscating guns from youths. The capricious belief—that practical circumstanceslieutenant was bright, capable, and intimately are so complicated that every exigency cannot befamiliar with Lawrence Sherman’s research on covered in a policy statement. Regarding the lat-gun confiscation in Kansas City and the New ter concern—that it would be unwise to try—thisYork City efforts to reduce gun carrying.20 In the reflects what is often viewed as true in policing:middle of the conversation about gun confisca- some things the police do that take them to thetion, the lieutenant acknowledged somewhat edge of the law have the potential to be so con-ruefully, “We’re really pushing the Fourth troversial that they are best left unmentioned andAmendment here.” I asked him, “What special up to the discretion of officers.policy guidelines did the department provide toofficers to ensure that they acted appropriately, My concern about the lieutenant’s statement wasat least by departmental standards?” My ques- also driven by my observations of patrol practicestion was prompted by my work in New York during the early 1980s in four police departmentsCity with the Transit (subway), Metro North that were known to confiscate large numbers of(Grand Central Terminal), and Long Island Rail- guns. The great majority of guns were confiscatedroad (Penn Station) police departments. I had through “traffic enforcement” at all four sites. Inhelped the departments develop policies and the large midwestern city where I spent the mosttactics to deal with disorderly behavior that had time observing, police (routinely in two-persontaken them to the edge of the law as well. In- patrol cars) would stop cars of “interest,” almostdeed, Robert Kiley, chairman of the Metropoli- invariably legitimately, on the basis of some traf-tan Transportation Authority, and I understood fic violation or faulty equipment. A car of interestvery well that we would be going to court as always contained one or more male youths. All ofsoon as those policies and tactics were imple- the youths were African-American, but nearlymented.21 From the beginning of our activities, everyone in this area of the city was African- American except for some police.
  • 20. 14In conversations with officers, I learned that they clear from their behavior, as well as from theirdid not stop cars carrying women because a communications with me, that the officerswoman could not be searched unless a female wanted to avoid conflict.police officer was present. More often than not,no female officer was on site, meaning one had In observing such transactions, one could notto be called in from elsewhere in the city—a help but be impressed by the skill, courtesy,process that consumed too much time. Likewise, and reasonableness of most of the officers.the officers did not stop cars driven by males They were dealing with a serious problem, gunover the age of 30 because “even if they were carrying, and behaved in an exemplary fashion.carrying, they probably wouldn’t hurt anyone Nevertheless, it is unclear just how voluntaryexcept in self-defense,” according to one officer. most of the searches I had observed really were. These were really pretext stops. In essence,Once a car was stopped, typically, one officer the police established a quid pro quo: you letapproached the vehicle and asked the driver to me search your car, and I let you out of a ticket.step out. The other officer stood either in back Moreover, I observed officers who interpreted aof the car or on the passenger side. As the driver refusal to allow their search as a threat to theirstepped out of the car, the officer asked for a safety that justified a search. While such transac-driver’s license and for the man to step to the tions or subsequent interpretations may not haverear of the car to be sure that they were out of occurred in Indianapolis or Kansas City duringtraffic. The officer then indicated the basis for the research there, I am reasonably certain thatthe stop—generally something like “you were the lieutenant mentioned above was referring toover the center line” or “your left tail light is practices not dissimilar to those I had observedout.” After some exchange, the officer would in the early 1980s when he discussed “pushingask: “You wouldn’t mind if my partner checked the Fourth Amendment.”22your trunk, would you?” Again, almost invari-ably, the driver acquiesced. And so it pro- The point here is not to judge whether the offi-gressed—the next request was to check inside cers I observed were justified in what they werethe car. (If passengers were in the car, they were doing—clearly, their performance was in lineasked to get out and join the officer and driver at with common practice in the department. Mythe back of the car.) Depending on the circum- concerns, unrelated as they are to squeamishnessstances, the driver and passengers would be about pushing the law, have to do with the fail-“patted down.” ure of police departments to develop clear policy statements regarding some of the serious andWhat I observed, of course, was a street game, complex issues they encounter. (See “Democ-the rules of which almost everyone understood. racy, Policing, and Discretion.”)The traffic offense was legitimate and worthy ofa ticket. Each party was negotiating: the citizen Defining quality police work, recognizing it,to get out of a ticket and the officer to search and managing it are internal police matters andthe car. The request to search the trunk was the should be pursued to improve policing.23 Thatopening gambit in the negotiation, and if the good policymaking reduces litigation is an addeddriver refused, the officer, depending upon his or benefit of competence.her assessment of suspicious behavior, personalsafety, or some other justification, could have in- The current demands placed on police and thesisted on a search. A refusal, however, probably strategic consequences of responding to them inclinched the ticket. It cannot be overemphasized, new and innovative ways underscore the inher-however, how politely and respectfully officers ent complexity of good police work and the per-in this city managed these interactions. It was vasive role discretion plays in policing. The is- sues described above—the inherent assertiveness
  • 21. 15of the new models of policing, the individual While the complexity of police work and therights versus community interests issue, and the discretion required in policing may be widelylegal and constitutional issues that are raised by acknowledged, the impact of this awareness onnew police tactics—provide further evidence of police practice and administration is not clearlyjust how complex policing is. distinguishable. Arguably, attempts to control and shape police behavior are still largely mired Democracy, Policing, and Discretion Although police discretion cannot be structured by simply proscribing certain actions or issu- ing policy statements, departments that fail to develop clear policy guidelines about complex issues face several serious concerns: q Cutting moral, legal, and constitutional corners, regardless of the high-minded purposes for doing so, creates and perpetuates the morally ambiguous nature of police work in its literal sense—that which line police officers do.a One of the primary consequences of such moral ambiguity is an isolated police culture and its “blue curtain.” q Regardless of the skill and grace of officers in “doing what has to be done,” cutting corners sends improper messages to citizens about how problems should be solved. Both those in- volved with officers in the quid pro quo and those who demand that police “do what has to be done”—whether citizens or politicians—are given a terrible and dangerous message about policing a democratic society. q When failing to wrestle with the complex moral and legal issues of social policies, depart- ments risk litigation, the outcome of which can seriously jeopardize current and future de- partmental efforts to deal with serious problems. The U.S. Supreme Court’s inquiry into criminal investigation was the result of poor police practices and, more important in this con- text, management’s failure to rein in and control detectives. In fact, police departments and cities throughout the United States are currently under serious legal assault from organiza- tions such as the New York and American Civil Liberties Unions and other libertarian and advocacy groups.b q Most problems can be solved, or at least managed, once they are properly understood and a range of alternative solutions has been explored. Perhaps the best example is graffiti in New York City’s subway system. Once thought insoluble, the problem yielded to creative and thorough work. This does not mean it was completely eradicated—New York’s graffiti artists are a dedicated lot—but it is a problem that, with vigilant maintenance of subway cars, can be managed and kept to a minimum. Notes a. Bittner, Egon, Aspects of Police Work, Boston: Northeastern University Press, 1990: 4. Also see Kelling, George L., “How to Run a Police Department,” City Journal 5 (4) (Autumn 1995): 34–45. b. Kelling, George L., and Catherine M. Coles, Fixing Broken Windows: Restoring Order and Reducing Crime in Our Communities, New York: Free Press, 1996: 38–69.
  • 22. 16in the organizational and control apparatus that sections that dealt with similar issues—was givencharacterized the far simpler, mid-20th century to advise students about how they should use theirview of policing: command and control, quasi- discretion to give or not to give tickets. Yet, themilitary training, factorylike models of supervi- only discretionary police acts that the majority ofsion, and extensive rules and regulations. These citizens will experience or observe will involvecontrol mechanisms, which are irrelevant to traffic violations.street policing, are based on the Taylor modelthat has dominated organizational thinking for My own personal experience with a traffic stopmost of the 20th century.24 is instructive here. On the New Hampshire Ex- pressway, I was stopped going 72 miles per hourDuring my work with the New York City Transit when the limit was still 55. When the officerPolice Department, in subsequent work with approached me, he made the typical request forother police departments, and in reviews of de- my license and registration but asked me as well:partmental rules and regulations, general orders, “Was there any reason why you were going 72and other policy materials, I was struck by the miles per hour?” It was a question. There wasdepartments’ virtual silence about actual police nothing sarcastic, confrontational, or entrappingwork. A review of numerous departmental writ- about it. I said: “No, I was just smelling the barnten materials showed that the majority dealt with and eager to get home. I have no excuse.” Heinternal administrative issues. A significantly replied: “I just can’t give you 17 miles over thesmaller number addressed “hot” issues: use of limit—7, sure. Maybe 10. But not 17.” I under-force, hot pursuit, lineup, and arrest procedures.25 stood and told him so. He wrote the ticket for 64, which was 9 over the limit. I didn’t like get-Frank Vandall, Professor of Law at Emory ting the ticket, but I had no sense of injustice orUniversity, made a similar observation about anger. His opening question, which I heard as atraining materials in 1976: “An examination of sincere request for information about whethercontemporary police training materials reveals I had some justification for speeding, acknowl-that they fail to deal with the concept of discre- edged his discretionary authority and acknowl-tion in law enforcement. They use such vague edged, as well, that I might have had a goodphrases as ‘proper action,’ ‘necessary action,’ reason, and he was prepared to consider it. Theand ‘cool thinking’ to gloss over the common respect with which the officer treated me engen-discretionary problems involved in dealing with dered my respect for him.discretionary situations.”26 The gaps in police training and guideline devel-To give another example, I was asked recently to opment that are so typical, however, retard thereview an eastern State’s recruit training materials development of police knowledge, impede theconsidered by many to represent state-of-the-art development of genuine professionalism, dimin-training for community policing. One of the first ish the quality of police services, invite the usesections I checked was “Traffic Stops.” After an of personal whim as the basis for discretionaryintroduction that included pieties stating that the judgments, and unnecessarily expose police of-purpose of traffic stops was not to give tickets but, ficers and departments to liability suits. Such cir-rather, to educate citizens about traffic safety, the cumstances are not unique to American policing.section outlined, in great detail, how to make a Joanna Shapland and Jon Vagg identify similartraffic stop. Properly, the section communicated circumstances in England:considerable concern about officer safety. (In-deed, it dwelled on the subject to such an extent [S]enior officers did not regard area beat work asthat I could not help but infer that the purpose of a specialism within uniformed work or even as atraffic stops was to keep officers safe.) But that is particularly skilled task, in the way that they sawall there was. Not one word—and I checked other IRV [immediate response vehicles] and public
  • 23. 17 order work. Special training, meetings on good provides sophisticated guidelines about a very practice, and manuals of relevant skills were complex issue confronting police departments in conspicuously absent—in contrast to the posi- cities near national borders—the extent to which tion in many other areas of police work. ABOs local police should look for violations of national [area beat officers] were thrown on their own re- immigration laws. (See Appendix B, “San Diego sources and were often supervised by sergeants Police Department Policy Statement.”) This prob- who had joined the force at the time when pa- lem could easily have been left to officer “discre- trols in panda cars [small cars used by patrol of- tion,” that is, to ignore it administratively and let ficers] were being introduced. These sergeants officers “work it out” in the field. Instead, the de- had now to learn what area beat policing was partment thought through its values, mission, and about at the same time as their constables were functions and elaborated a policy that put public finding out how to do it. The result was ironic. safety and harmony above aggressive attempts to The police themselves had precious little to ferret out undocumented aliens. draw on as a model other than television images of Dixon of Dock Green [a previously popular What Is the Future of Guidelines English television show about police].27 Development?The issue here is the state of the art of guidelines, The shifts in policing now under way cannotpolicies, rules and regulations, and training mate- occur unless police departments are reorganizedrials and not necessarily how police actually to manage literal police work. This is why manywork. I continue to walk, ride in patrol cars, and community policing programs often fail to meetride bicycles with officers. The skill, sensitivity, their stated goals. For most police departments,and capability of many police officers—such as organizational and administrative “business asI have described above and have experienced usual” is still the rule. Most police departmentsthroughout my career in police research—is have developed few materials about the day-to-striking. (I have seen terrible policing as well.) day problems that confront and, at times, plague patrol officers.Two points stand out. First, police are almostuniformly unable to articulate what they do, why Moreover, a body of police management litera-they do it, and how they do it. Most, when que- ture is being developed that reflects more realis-ried, resort to the jargon of the field: “common tically the way police work is carried out.29sense,” “proper action,” and so forth. Second, Issues such as the role accountability of midlevelvirtually all of their order maintenance, peace- managers, supervision in a highly decentralizedkeeping, and conflict resolution activities are un- organization, and leadership have been broughtofficial. Except for personal notes officers take to the center of police attention. One such ex-down, no records are kept of these activities. It periment that has received enormous publicityis only a slight exaggeration to say that the only is the interactive control mechanism calledway that the activities can become official is if COMPSTAT that William Bratton borrowedsomeone files a complaint against the officer.28 from the private sector and adapted for NYPD midlevel managers (precinct commanders).30There are signs of hope. In some cities, policemanagers go beyond paying mere lip service to The method, first described by Robert Simoncomplexity and discretion and find alternative of the Harvard Business School, combines man-models of training, supervision, and control that re- agement, supervisory, and peer control into aflect the realities of how police work is carried out. highly visible process that rivets the midlevelThe San Diego Police Department’s policy state- manager’s attention on precinct problems.31 Asment on undocumented persons, for example, exciting and promising as this innovation is,
  • 24. 18however, it is still unclear whether such methods William W., and Peter Knobler, Turnaround:will be adapted to line police or how depart- How America’s Top Cop Reversed the Crimements can develop guidelines to shape line Epidemic, New York: Random House, 1998.officers’ discretion—the most widespread andinvisible discretion in criminal justice. 6. Newton, Jim, “Police: New York Police Claim Their New Militarism Has Led to the City’sDespite the complexity of police work, generic Startling Drop in Crime,” Los Angeles Times,sets of guidelines about the substantive problems December 24, 1995, A1.with which police deal—for example, disorderlybehavior in a downtown area—can be devel- 7. Ibid.oped. Such guidelines can serve as the basis forpolice training, supervision, and practice; iden- 8. Ibid.tify competent police work and provide the basisfor officer accountability; help to articulate a 9. The Louima incident involved the torture ofgenuinely professional police point of view; a Haitian immigrant by New York City policeand, yes, even be used to defend police actions officers—a truly ugly episode. In the Dialloin litigation. incident, 4 officers fired 41 shots and killed an unarmed African man.Notes 10. The Knapp Commission was a 1972 investi-1. For a discussion of “doing something, now,” gation of corruption in the New York City Policesee Bittner, Egon, The Functions of Police in Department that many believe led to a depart-Modern Society, Cambridge, MA: Oelgeschlager, mental preoccupation with police corruption andGunn and Hain, 1980. abuse.2. Marans, Steven, and Jean Adnopoz, The 11. Kelling and Coles, Fixing Broken Windows,Police-Mental Health Partnership: A Commu- 141–143.nity-Based Response to Urban Violence, NewHaven, CT: Yale University Press, 1995. 12. Cheh, Mary M., “Constitutional Limits on Using Civil Remedies to Achieve Criminal Law3. For the best summary of this research, see Objectives: Understanding and Transcending theMary Ann Wycoff, “The Role of Municipal Criminal-Civil Law Distinction,” The HastingsPolice Research as a Prelude for Changing It,” Law Journal 42 (July 1991): 1325–1413.Mimeograph, Washington, DC: Police Founda-tion, 1982. 13. For a discussion of civil initiatives, see Cheh, “Constitutional Limits.”4. Goldstein, Herman, Problem-Oriented Polic-ing, Philadelphia, PA: Temple University Press, 14. “Testilying” refers to systematic police lying1990. during court testimony.5. Many have questioned whether Bratton was 15. See Kelling and Coles, Fixing Brokenreally an advocate of community policing. See Windows, especially Chapter 3.Kelling, George L., and Catherine M. Coles,Fixing Broken Windows: Restoring Order and 16. Wilson, James Q., and George L. Kelling,Reducing Crime in Our Communities, New “Broken Windows: The Police and Neighbor-York: Free Press, 1996. Also see Bratton, hood Safety,” The Atlantic Monthly (March 1982): 29–38.
  • 25. 1917. Skogan, Wesley, Disorder and Decline: Crime 24. Kelling, George L., and William J. Bratton,and the Spiral of Decay in American Neighbor- “Implementing Community Policing: The Ad-hoods, New York: The Free Press, 1990. ministrative Problem,” in Perspectives on Polic- ing, No. 17, Cambridge, MA: U.S. Department of18. “Operation Matrix” was a joint police/social Justice and Program in Criminal Justice Policywork effort to reduce disorder and deal with and Management, John F. Kennedy School ofhomelessness, especially in parks. Government, Harvard University, July 1993.19. Livingston, Debra, “Police Discretion and 25. Kelling and Coles, Fixing Broken Windows,the Quality of Life in Public Places: Courts, 182–185.Communities, and the New Policing,” ColumbiaLaw Review 97 (3) (April 1997): 551–672. 26. Vandall, Frank, Police Training for Tough Calls: Discretionary Situations (limited edition),20. Sherman, Lawrence W., James W. Shaw, and Atlanta, GA: Emory University, Center forDennis P. Rogan, The Kansas City Gun Experi- Research in Social Change, 1976.ment, Research in Brief, Washington, DC: U.S.Department of Justice, National Institute of 27. Shapland, Joanna, and Jon Vagg, Policing ByJustice, January 1995, NCJ 150855. the Public, London: Routledge, 1988.21. For a detailed discussion of the legal issues 28. Kelling, George L., “How to Run a Policeand how they were resolved, see Kelling and Department,” City Journal 5 (4) (Autumn 1995):Coles, Fixing Broken Windows, 38–69. 35–44.22. For a brief description of the gun confisca- 29. See, for example, Sparrow, Malcolm K.,tion program in Kansas City and an anecdote Mark H. Moore, and David M. Kennedy, Be-from Indianapolis, see Sherman, Shaw, and yond 911: A New Era for Policing, New York:Rogan, The Kansas City Gun Experiment, 5–6. Basic Books, 1990.23. Goldstein, Herman, “Confronting the Com- 30. Bratton and Knobler, Turnaround.plexity of Police Functioning,” in Discretion inCriminal Justice: The Tension Between Individu- 31. Simon, Robert, The Mental Health Practi-alization and Uniformity, ed. Lloyd E. Ohlin and tioner and the Law: A Comprehensive Hand-Frank J. Remington, Albany, NY: State Univer- book, ed. Lawrence E. Lifson and Robert I.sity of New York Press, 1993: 53; and Goldstein, Simon, Cambridge, MA: Harvard UniversityHerman, “Police Policy Formulation: A Proposal Press, 1998.for Improving Police Performance,” MichiganLaw Review 65 (April 1967): 1123.
  • 26. 21The Discovery of Discretion and Its MeaningIn 1965, Frank Remington wrote, “The police Survey of Criminal Justice Agenciesshould play a major role in fashioning andimplementing a proper law enforcement policy In 1953, Supreme Court Justice Robert H. Jack-for their community.”1 Remington drew an anal- son, believing criminal justice to be in a state ofogy between the Federal Trade Commission, an crisis, called for a major national study of crimi-administrative agency with the responsibility to nal justice agencies by the American Bar Asso-develop enforcement policy, and local police ciation (ABA). At first administered by the ABAdepartments, which have a similar responsibility. and funded by the Ford Foundation, the surveyThis was a radical departure from past thinking also became the first project of the ABF, theabout policing. Legislatures and city councils ABA’s newly created research arm. As first con-made laws, and the police responsibility was to ceived, the study was designed to apply method-enforce them impartially. A generation of police ologies used in previous local surveys: officialhad been reared on the idea that law enforce- data would be analyzed to learn the extent toment was what they did: individuals broke the which agencies adhered to prescribed, the police arrested them. The police job was Not atypically, expert consultants devised thejust that simple. original project and secured its funding. O.W.Implicit in Remington’s proposal was an alterna- Wilson, the dominant police theorist of the 20thtive view of the police as a de facto administra- century, for example, compiled the checklist thattive agency of city government whose work was was to be the foundation for the study. Othercharacterized by repeated use of discretionary experts helped devise similar plans for examin-judgment. This discretion existed not only at ex- ing other criminal justice agencies.3 Hermanecutive levels but also at every level of the police Goldstein, who was a staff member of the origi-organization, especially with the practicing po- nal survey, described the early plans:lice officer. Remington’s views were based on If the ABF survey had followed its originalresearch he directed during the late 1950s, spe- plan for that portion of its inquiry relating tocifically the American Bar Foundation (ABF) the police, it would not have added much toSurvey of Criminal Justice. the sparse knowledge then available. Like theUntil the 1950s and 1960s, surveys of police and police field itself, the plan was heavily influ-criminal justice agencies relied on official re- enced by the prevailing perception of whatports and statistics.2 Generally conducted on a was important in policing—the technical andcity level by local elites aided by professional administrative aspects of running a policeconsultants like Bruce Smith, police surveys agency. The detailed agenda for inquiry iden-studied the extent to which local police depart- tified 15 different categories of informationments followed the reform model of policing, that were to be systematically acquired, withespecially their adherence to its organizational all but two categories relating to the organiza-and administrative principles. What police did— tion, administration, staffing, and equipping oftheir literal work—remained out of public view. a police agency. The product would have been an inventory of the degree to which the police
  • 27. 22 agencies conformed with the then-prevalent q Discretion was found to be used at all levels standards for managing a police agency.4 of criminal justice organizations. The idea that police, for example, made arrest decisionsUnder the leadership of Remington and Lloyd simply on the basis of whether or not a lawOhlin (Emeritus Touroff-Glueck Professor of had been violated—as a generation of policeCriminal Justice at Harvard Law School), how- leaders had led the public to believe—wasever, the survey went in a different direction. simply an inaccurate portrayal of how policeIn some respects, the new direction was an out- worked.growth of a serendipitous mix of the University q Low-level decisionmaking by line personnelof Wisconsin Law School’s “law in action” in light of practical and real-life considera-tradition as embodied by Remington and the tions was found to be a significant contributorChicago School of Sociology’s tradition of field to the crime control and problem-solving ca-observation as represented by Ohlin, a Ph.D. pacity of criminal justice agencies. This wasfrom the University of Chicago. true not only for police but for prosecutorialOhlin notes that Remington, the first staff direc- and other decisionmaking personnel as well.tor of the study, “decided from the outset that q Criminal law was used to solve many socialthe ABF survey would be different from earlier problems, not just serious crimes.studies, much less concerned with official sum- q Behaviors designated as unlawful in criminalmary statistics and more concerned with the codes, such as assault, were found to be ex-analysis of the criminal justice system in daily traordinarily diverse in nature and includedoperation.”5 In other words, the survey would everything from private debt settlement andstudy law as it operated rather than law as it was spousal abuse to attacking strangers.found in the books and, as a consequence, wouldrely heavily on observational data of low-level q The policies of each criminal justice agencydecisionmaking. Field staff filled out the check- were found to have an impact on other crimi-lists devised by the experts to be true to the nal justice agencies.7original proposal, but only for that purpose.6Remington and Ohlin’s decision to reshape Given the pervasive use of discretion in daily po-the survey transformed it into one of the most lice work, the most obvious question the surveyimportant social/legal research studies of the raised was why legal scholars, criminal justice20th century. academics, and practitioners had failed to note it in the past—why were these findings such aInitially, three sites were selected for the study: surprise.8 The answer, of course, testified to theKansas, Michigan, and Wisconsin. Additional power of reform ideology and its imagery. Assites were to be added later. After the survey Samuel Walker notes:began in 1956, however, researchers, confrontedby the enormity of the study and the data set, The intriguing question, of course, is how 40decided to limit their study to the original three crime commissions, which involved the bestsites. minds of their day—Felix Frankfurter and Roscoe Pound, among others—could fail toStudy Findings see such a crucial feature of the administra- tion of justice. The answer is that phenomenaThe study focused on the line personnel in which are self-evident to one generation arecriminal justice agencies—police, prosecutors, not necessarily evident to others. This high-judges, and corrections officers—conducting lights the role of paradigms in scientifictheir routine work. Conventional thinking was research. Paradigms describe observed phe-turned on its head: nomena, define problems, and guide research.
  • 28. 23 Phenomena that fall outside the prevailing Eliminating police discretion completely, even paradigm either are not noticed at all or are in the decision not to arrest, has always been a dismissed as unimportant and not worthy of minority view. Goldstein’s view has been most investigation. So it was with discretion for intensely debated as it pertains to domestic vio- early crime commissions.9 lence—a problem largely invisible to the public prior to the ABF report. Prosecutorial discretionReflecting on these findings, Kenneth Culp in the handling of domestic violence was alsoDavis, emphasizing the central role of police in highlighted by early ABF reports.14 Since then,the justice process, estimated that about half of discussion, debate, and policy regarding policethe discretionary decisions made by criminal and prosecutorial handling of domestic violencejustice agencies were made by police.10 He have changed directions several times. A reviewadded: “The police are among the most impor- of research on the impact of criminal justicetant policymakers of our entire society. And they responses to domestic violence testifies, moremake far more discretionary determinations in than anything, to the complexity of the problemindividual cases than any other class of adminis- and the need for preventive problem-solvingtrators; I know of no close second.”11 approaches.15Throughout the 1960s and 1970s, scholars, fas- Notescinated by how low-level, low-visibility discre-tion was used by patrol officers, studied police 1. Remington, Frank, J. “Police in a Democraticfunctioning. Not surprisingly, study after study Society,” Journal of Criminal Law, Criminologyconfirmed the ABF findings: police work is and Police Science (1965): 361.complicated, a small portion of police time is 2. Leonard, V.A., Survey of the Seattle Policespent on criminal matters, and police use discre- Department, Seattle, WA, 1945.tion throughout their work.12 3. Personal interview with Herman Goldstein,Consequently, some scholars and policymakers Madison, WI, September 2, 1994.began to study how to control or shape discre-tion. At this point, their thoughts began to di- 4. Goldstein, Herman, “Confronting the Com-verge. Some researchers focused on the abuses plexity of Police Functioning,” in Discretion inof authority that were reported in the survey’s Criminal Justice: The Tension Between Individu-findings. A few advocated eliminating police alization and Uniformity, ed. Lloyd E. Ohlin anddiscretion altogether, at least in the decision to Frank J. Remington, Albany, NY: State Univer-arrest. Joseph Goldstein stated this point of view sity of New York Press, 1993: 28.most strongly: 5. Ohlin, Lloyd E., “Surveying Discretion by The ultimate answer is that the police should Criminal Justice Decision Makers,” in Discre- not be delegated discretion not to invoke the tion in Criminal Justice: The Tension Between criminal law. . . . [T]he police should operate Individualization and Uniformity, ed. Lloyd E. in an atmosphere which exhorts and com- Ohlin and Frank J. Remington, Albany, NY: mands them to invoke impartially all criminal State University of New York Press, 1993: 6. laws within the bounds of full enforcement. . . . Responsibility for the enactment, amendment, 6. Personal conversations with Herman and repeal of the criminal laws will not, then, Goldstein. be abandoned to the whim of each police officer or department, but retained where it 7. The findings were first used in Kelling, belongs in a democracy—with elected repre- George L., “Toward New Images of Policing: sentatives.13
  • 29. 24Herman Goldstein’s Problem-Oriented Polic- 11. Ibid.,,” Law & Social Inquiry 17 (3) (Summer1992): 545. 12. Wycoff, Mary Ann, The Role of Municipal Police Research as a Prelude to Changing It,8. The final reports were published in five Washington, DC: Police Foundation, 1982.books, all edited by Frank Remington and pub-lished by Little, Brown and Company (Boston, 13. Goldstein, Joseph, “Police Discretion Not toMA): Lefave, Wayne, Arrest: The Decision to Invoke the Criminal Process: Low-VisibilityTake a Suspect Into Custody (1965); Newman, Decisions in the Administration of Justice,” YaleDonald J., Conviction: The Determination of Law Journal 69 (4) (1960): 587.Guilt or Innocence without Trial (1966); Tiffany,Lawrence P., Donald M. McIntyre, Jr., and 14. Miller, Frank, Prosecution: The Decision toDaniel Rotenberg, Detection of Crime: Stopping Charge a Suspect with a Crime, ed. Frank J.and Questioning, Search and Seizure, Encour- Remington, Boston: Little, Brown and Com-agement and Entrapment (1967); Dawson, Rob- pany, 1970.ert O., Sentencing: The Decision as to the Type,Length and Conditions of Sentence (1969); and 15. For a summary of the thinking in the area ofMiller, Frank W., Prosecution: The Decision to domestic violence and an example of an indi- vidual author’s evolution in thinking, see Parnas,Charge a Suspect with a Crime (1970). Raymond I., “Criminal Justice Responses to9. Walker, Samuel, Taming the System: The Domestic Violence Issues,” in Discretion inControl of Discretion in Criminal Justice, 1950– Criminal Justice: The Tension Between Individu-1990, New York: Oxford University Press, 1992: alization and Uniformity, ed. Lloyd E. Ohlin and7–8. Frank J. Remington, Albany, NY: State Univer- sity of New York Press, 1993: 175–210.10. Davis, Kenneth Culp, Discretionary Justice:A Preliminary Inquiry, Baton Rouge, LA:Louisiana State University Press, 1969: 166.
  • 30. 25The Police Guidelines MovementOther scholars have seen police discretion in examined an enormous amount of data and firstterms that have differed from those of Joseph began presenting survey data in 1965, approxi-Goldstein. Frank Remington, Herman Goldstein, mately 9 years after the initial work beganand James Q. Wilson, among others, were aware (1956) and almost simultaneously with the workof the possibilities of abuse but understood both and publications of the President’s Commissionthe inevitability of discretion and the inherent (1967). (The five volumes of the survey wereopportunities for problem solving it offered po- published between 1965 and 1970.)lice and other criminal justice agencies. Wilson,for example, wrote in 1968: “The patrolman, in The ABF’s survey and the President’s Commis-the discharge of his most important duties, exer- sion came to be linked in a number of ways.cises discretion necessarily, owing in part to his Lloyd Ohlin, one of the survey leaders, becamerole in the management of conflict and in part to an associate director of the Commission’s staff.his role in the suppression of crime.”1 The issue Both Frank Remington and Herman Goldstein,was to eliminate unnecessary discretion and also survey leaders, consulted with Commissionenhance and shape necessary discretion. staff and its director James Vorenberg. Ideas first raised in the survey found their way into theDuring the mid-1960s, about the same time the Commission’s report, especially the use of dis-American Bar Foundation’s Survey of Criminal cretion and the idea of a criminal justice system.Justice reports were first published, President Yet, in the case of police, the President’s Com-Lyndon Johnson created the Commission on mission kept itself anchored in the reform tradi-Law Enforcement and Administration of Justice, tion. The report emphasis is response time,his answer to Barry Goldwater’s challenges administrative improvements, and police as theabout crime during the 1964 presidential race. front end of the criminal justice system. It fo-The Commission was set up to study crime and cuses police, as well as other criminal justicesociety’s response to it. Its findings, as presented agencies, on case processing—an orientationin its report entitled The Challenge of Crime in a that atomizes and obscures complicated neigh-Free Society, have shaped criminal justice think- borhood and community during the past 35 years. On balance, system improvement won the dayHow the findings in the ABF’s Survey on Crimi- in the Commission’s report. Relations with thenal Justice and the Commission’s Challenge of community had to be improved and better per-Crime in a Free Society support and contradict sonnel had to be recruited, yet the basic policingeach other is not at all clear. The history of this paradigm went largely unchallenged: policeera in criminal justice has not yet been written.2 business was to ride around in cars and respondClearly the commission captured popular and to calls for service. Police in the 1960s, whoprofessional thinking and eclipsed the ABF’s were insular and suspicious of outsiders, espe-work—popularly, professionally, and sadly, it cially the liberal academics who staffed theshould be noted, academically. Commission, nonetheless found their hand had been strengthened. Police were now part of aOne reason why the ABF’s survey did not re- criminal justice “system,” and their businessceive the recognition it deserved was because it was clearly defined as arresting and processing
  • 31. 26offenders. The full impact of the ABF’s survey which are involved, at least until a crisis—likebecame apparent in the late 1980s and early the current “social revolution”—necessitates1990s, when community and problem-oriented drastic change.policing would refocus attention on the true (2) The second alternative is to recognizecomplexity of policing. the importance of the administrative policy- making function of police and to take appro-Nonetheless, minor themes in the Commission’s priate steps to make this a process which isreport pointed to the impact of the ABF effortsin its call for guidelines for controlling police systematic, intelligent, articulate, and respon- sive to external controls appropriate in adiscretion: democratic society; a process which antici- Police departments should develop and enun- pates social problems and adapts to meet ciate policies that give police personnel spe- them before a crisis situation arises. cific guidance for the common situations Of the two, the latter is not only preferable; it requiring exercise of police discretion. Poli- is essential if major progress in policing is to cies should cover such matters, among others, be made, particularly in the large, congested as the issuance of orders to citizens regarding urban areas.6 their movements or activities, the handling of minor disputes, the safeguarding of the rights Included in Remington and Goldstein’s formula- of free speech and free assembly, the selection tion is a diagrammatic representation of the and use of investigative methods, and the policymaking process. (See “Formulation and decision whether or not to arrest in specific Execution of Police Policy.”)7 situations involving specific crimes.3 For the most part, outsiders to policing were theThe truly remarkable outcome of the President’s first to pick up on Remington and Goldstein’sCommission can be found in its companion re- line of thought and advocate the development ofport, Task Force Report: The Police. Chapter 2, strong guidelines similar to those used by ad-which was authored by Frank Remington and ministrative agencies. These advocates includedHerman Goldstein, remains the definitive source scholars, reformers, lawyers, a few renegade po-on police policymaking and structuring discre- lice chiefs, and others who believed that beyondtion.4 The section entitled “The Need to Recog- the guidance that courts, legislatures, prosecu-nize the Police as an Administrative Agency tors, and local officials could provide to shapewith Important Policymaking Responsibility” officer discretion, police themselves had to de-clearly is not only out of the “reform box” but velop their own professional guidelines. Guide-also so far ahead of the field that its full impact lines, as distinguished from administrative rulesis yet to be felt.5 Remington and Goldstein in the minds of those advocating formal andwrote: public policymaking, would assist police in con- trolling crime, increase police responsiveness There are two alternative ways in which and accountability, allow for police input into police can respond to the difficult problems policymaking and legal deliberations, and, as currently confronting them: Warren LaFave suggests, encourage courts to (1) The first is to continue, as has been true in respect police professional judgment.8 the past, with police making important deci- Convinced that the development of guidelines sions, but doing so by a process which can was central to improving police performance fairly be described as “unarticulated improvi- sation.” This is a comfortable approach, re- and accountability, the Police Foundation— created by the Ford Foundation in 1970 with a quiring neither the police nor the community $30 million endowment—funded two early to face squarely the difficult social issues
  • 32. 27Formulation and Execution of Police Policy Identification of need for policy as determined by: court decisions, new legislation, citizen complaints, analysis of crime and social problems, and analysis of existing field practices Decision to review policyEvaluation of policy based upon:court decisions, new legislation,citizen complaints, analysis ofcrime and social problems, andanalysis of existing field practices Referral by head of police depart- ment to planning and research unit for study in cooperation withExecution of policy by field divisions and staff specialistspersonnel: controlled throughsupervision and inspection Referral of findings to staff for considerationPromulgation of policy— To community through: Published policy statements and neighborhood advisory committee meetings Consultation by staff with: To personnel through: chief political executive; Training manual and orders neighborhood advisory committees; and prosecution, court, corrections, and juvenile authorities Formulation of policy by head of police department Adapted from: President’s Commission on Law Enforcement and Administration of Justice, The Challenge of Crime in a Free Society: A Report by the President’s Commission on Law Enforcement and Administration of Justice, Washington, DC: U.S. Government Printing Office, 1967: 105.
  • 33. 28major efforts to develop guidelines. One was a practice, police would have little to do with suchprogram in rulemaking at Arizona State Univer- efforts. In retrospect, Caplan remarked: “Thesity Law School under the direction of then fac- timing was just not right. We could get a fewulty member Gerald Caplan. The second was an police staff members to get involved in eacheffort in the Boston Police Department (BPD) department we worked with, but the resistanceunder the direction of Sheldon Krantz who, at to outsiders in police departments was so strongthat time, directed the Center for Criminal that we really couldn’t get much done.”11Justice at Boston University. With no reports and few products—model rulesCaplan’s Arizona State project helped 10 police were developed but, for the most part, shelved—departments develop model policies that would the project, like team policing in many cities,“channel” police discretion through “carefully simply faded away. Likewise, although Krantzresearched and articulated rules—rules formu- found he could generate enthusiasm in task forcelated in categories meaningful to a policeman, members, he could not generate any enthusiasmrather than law textbook groupings not related for guidelines in either the BPD or other depart-to the situations likely to be encountered on the ments. In retrospect, Krantz believes that a focusnext tour of duty.”9 Krantz’s efforts in the BPD on routine police work, rather than the issueswere more focused, concentrating initially on studied, would have been a more profitable ap-three areas of criminal investigation—search proach. Even at that level, however, the field justwarrants, motor vehicle searches, and searches was not ready.12incidental to arrest—and involved the use of taskforces composed of line as well as administra- To be sure, a few chiefs of police understood thetive staff. Later the efforts expanded to include need for guidelines and worked to develop them,additional investigative areas as well as drug but they were far from the norm, especially dur-enforcement issues. ing the 1960s and 1970s. Working with Caplan, Chief Jerry Wilson in Washington, D.C., devel-Herman Goldstein was prescient when he wrote oped guidelines for eyewitness identificationin 1967: procedures during the late 1960s to ensure po- lice practices that were both effective and legal.13 The overall picture, however, reflects a reluc- tance on the part of police administrators to Likewise, Commissioner Patrick V. Murphy, in establish policies to fill the existing void. This 1971, initiated guidelines in New York City to reluctance is in sharp contrast to the strong mold police use of force, especially deadly tradition within police agencies for promul- force. Two of the most innovative chiefs of this gating a variety of standard operating proce- era were Robert M. Igleburger of Dayton, Ohio, dures to govern the internal management of and Frank Dyson in Dallas, Texas. While Caplan the police force.10 and Krantz focused on model rules and regula- tions that could be adopted by individual policeAcademics, scholars, and lawyers might want departments, Igleburger and his administrativepolice to develop guidelines, but the insularity assistant Frank A. Schubert, now associate pro-of police and their reluctance during the 1950s, fessor of criminal justice at Northeastern Univer-1960s, and much of the 1970s to allow any sity, developed guidelines that were location andoutsider to get involved in the business of polic- problem specific.14 Funds for this effort wereing doomed efforts such as the Caplan and provided by the Police Foundation in 1972.Krantz projects. Akin to Krantz’s work, line police officers whoAlthough the development of guidelines was had to deal with specific problems were inte-a promising means of strengthening police grated into the decisionmaking process. Going
  • 34. 29beyond earlier efforts, however, Igleburger and When I consulted with a blue-ribbon citizenSchubert included in each task force citizens group commissioned to examine the tragic deathwho were affected by the problems. For ex- of an innocent citizen that occurred during aample, during the early 1970s, Dayton experi- botched special unit operation during the lateenced friction between students and residents in 1980s, no traces of police/public policymakinga working class neighborhood adjacent to the could be found. Reports on the police/publicUniversity of Dayton. Not atypically, students policymaking project were never published orwho wanted to live off campus sought inexpen- disseminated, although Igleburger and Schubertsive rooms and apartments in the neighborhoods published one brief article in 1972 on shapingsurrounding the campus. The conflict arose be- discretion through police/public partnerships.16tween working parents who wanted the neigh- Generally speaking, academics, foundations,borhood to quiet down by 10 p.m. or 10:30 p.m., and others lost interest in guidelines as well,especially on weeknights, and students who, af- although publication of a few articles aboutter a day of classes and studying, wanted to en- controlling police discretion continued into thegage in other activities until the early morning 1980s, mostly in law journals. A few depart-hours. The result, of course, was repeated calls ments developed guidelines, but this was not theto the Dayton police. Disturbance violations of general form or another, especially noise violations,were the most common complaints. The idea of model policies, rules, and regula- tions was somewhat revived by development ofAs part of the police/public policymaking the accreditation movement in policing duringproject, Schubert, along with neighborhood the 1980s. However, the process had relativelyofficers, polled residents and students, met re- little impact on how line officers should use orpeatedly with both, and learned more about the have used their discretion. Research interestneighborhood and its problems. Once the police shifted to experiments in police tactics, largelyunderstood neighborhood standards about noise as a result of the early work of the Police Foun-and other issues that could cause conflict be- dation in Kansas City, Missouri, Cincinnati,tween students and other residents, they devel- Ohio, and Newark, New Jersey. “Big” issues,oped guidelines that police would use to enforce such as preventive patrol and response time, orthose standards. The standards and guidelines “sexy” issues, such as use of force and domesticwere then printed and widely distributed to all abuse, largely dominated the attention of policethe concerned parties. (See “Dayton, Ohio, researchers.Issues Guidelines Related to Student andNonstudent Residents.”) During the late 1970s and 1980s, as the Police Foundation’s financial resources dwindled, theAs Schubert makes clear, issuance of the guide- National Institute of Justice (NIJ) assumed lead-lines was not a once-and-for-all determination. ership in guiding research, but shaping discre-Each year the process was repeated to update tion was not the commanding issue that it hadpolicies and to ensure that new students, resi- once been. Saying this should not diminish thedents, and police understood and endorsed value of much Police Foundation and NIJ-police policies regarding enforcement of bans funded research: it contributed enormously toon noise and other forms of disturbance.15 the understanding of police work and reconsid- eration of the reform strategy. Nonetheless, aJust as the time was not right for model rule- crucial movement in policing—developingmaking during the 1970s, the time was not right guidelines to shape police discretion—lost itsfor public policymaking in Dayton either. When impetus because the field simply was not yetIgleburger retired as chief of the Dayton Police ready for it during the 1970s. Police businessDepartment in 1973, the program faded away. was still police business.
  • 35. 30 Dayton, Ohio, Issues Guidelines Related to Student and Nonstudent Residents The police general order read as follows: The Department of Police has as one of its fair and acceptable. I expect police crews to act primary responsibilities the development and so as to protect the rights of persons to peace and maintenance of peaceable relations between citi- quiet in their residences after midnight. zens. Police officers are expected to act in an ap- Traffic Blockages. The residents recognize that propriate and effective manner so as to maintain large numbers of students in attendance at parties a standard of public order which is generally may require the temporary use of the streets. It is acceptable to the lifestyles of both the student important, however, that vehicles be permitted to and non-student residents of the area in the pass through these crowds so that residents can vicinity of the University. gain access to their property and so emergency It should be recognized that divergent lifestyles vehicles can pass. Police crews are expected to frequently generate conflict which is not condu- ensure vehicles are not being blocked unless bar- cive to the well-being of either students or non- ricades have been erected in accordance with our students, and that compromises must be made block party procedures. by all concerned. Other communities have at- It should be emphasized that the burden for com- tempted to deal with this campus-community plying with the standards discussed in this memo situation by general suppression through use of should be on the residents, both student and non- police power. The record seems to indicate that student. The problem is unlikely to be resolved by this response has not resolved the problems but, police force; however, in the event we need to re- rather, increased the polarization of the parties. spond to situations such as those discussed above, I believe that we should seek to develop a police we will act to implement the identified standard response to the problems which will permit an as the situation requires. evolutionary and improving relationship based We are committed to persuasion as the primary on respect and a concern by all for the mutual method of dealing with these problems because it welfare of the community. Such a police posture is constructive, and not destructive as is the con- can only be justified, however, if the situation frontational approach. Conflict management per- shows improvement. sonnel are to be called up to assist whenever it is The following problems were identified by felt they can be of aid to the crew. student and non-student residents meeting with The Second District Sergeants and beat crews police personnel as being matters of legitimate are encouraged to confer with residents, Project police concern. South (telephone number), and the University Stu- Fires. The residents have indicated that they dent Government so as to make use of their ser- believe fires should not be permitted in the streets vices in dealing with problems in a “non-police” as they constitute a serious threat to life and fashion to the greatest extent possible. property. Residents expect police crews to act ap- The officers are to feel free to consult with the propriately to prevent the lighting of fires and to Conflict Management Director, their superiors, put out existing fires. or myself if they have any questions about this Loud Noise After Midnight. The residents have policy. It is the responsibility of the Supervisors to indicated that it is reasonable to expect that loud assure all officers have read and understand this noises should cease after midnight. Both students order and respond accordingly. and non-students believe this compromise to be Director of Police
  • 36. 31Notes 7. President’s Commission on Law Enforcement and Administration of Justice, The Challenge of1. Wilson, James Q., Varieties of Police Behav- Crime in a Free Society, 105.ior, Cambridge, MA: Harvard University Press,1968: 278. 8. See LaFave, Warren, “Police Rule Making and the Fourth Amendment,” in Discretion in Crimi-2. Kelling, George L., “Toward New Images of nal Justice: The Tension Between Individualiza-Policing: Herman Goldstein’s Problem-Oriented tion and Uniformity, ed. Lloyd E. Ohlin andPolicing,” Law & Social Inquiry 17 (3) (Summer Frank J. Remington, Albany, NY: State Univer-1992): 539–559; and Kelling, George L., and sity of New York Press, 1993: 211–277; andCatherine M. Coles, Fixing Broken Windows: Caplan, Gerald M., “The Case for Rule-makingRestoring Order and Reducing Crime in Our by Law Enforcement Agencies,” Law and Con-Communities, New York: Free Press, 1996. temporary Problems 36 (4) (1971): 500–514.3. President’s Commission on Law Enforcement 9. President’s Commission on Law Enforcementand Administration of Justice, The Challenge and Administration of Justice, The Challenge ofof Crime in a Free Society: A Report by the Crime in a Free Society, 502.President’s Commission on Law Enforcement 10. Goldstein, Herman, “Police Policy Formula-and Administration of Justice, Washington, DC: tion: A Proposal for Improving Police Perfor-U.S. Government Printing Office, 1967: 104; mance,” Michigan Law Review 65 (April 1967):guidelines were also strongly endorsed by the 1123– of the American Bar Association’s Com-mittee on the Urban Police Function (American 11. Personal telephone conversation with GeraldBar Association, “The Urban Police Function,” Caplan, January 1994.Approved Draft, Institute of Judicial Administra- 12. Personal interview with Sheldon Krantz,tion, New York, 1973) and the report of the Washington, DC, July, 13, 1996; there wereKerner Commission, the National Advisory other attempts at administrative rulemaking,Commission on Civil Disorder created to study including a collaboration between Texas officialsurban rioting (Kerner Commission, Report of the and the International Association of Chiefs ofNational Commission on Civil Disorder, New Police. See Ferris, Saadi, “Administrative Rule-York: Bantam Books, 1968). making: Police Discretion,” Police Chief (June4. Remington, Frank, and Herman Goldstein, 1974): 70–71.“Law Enforcement Policy: The Police Role,” 13. Wilson, Jerry V., and Geoffrey M. Alprin,Task Force Report: The Police, Washington, DC: “Controlling Police Conduct: Alternatives to theU.S. Government Printing Office, 1967: 13–41. Exclusionary Rule,” Law and Contemporary Problems 36 (4) (1971): 488–499.5. Wilson, Varieties of Police Behavior, 285.In the final chapter, “Conclusions and Policy 14. This section paraphrases a discussion inImplications,” which anticipates the problems Kelling and Coles, Fixing Broken Windows, 191–inherent in developing police discretionary 192.guidelines, Wilson writes: “Politics, in the 15. Personal interview with Frank A. Schubert,broad sense of community involvement in Boston, January 24, 1994.policymaking, will be used to achieve whatadministrative rationalization cannot.” 16. Igleburger, Robert M., and Frank A. Schubert, “Policy Making for the Police,” Ameri-6. Remington and Goldstein, Task Force Report: can Bar Association Journal 58 (March 1972):The Police, 18. 307–310.
  • 37. 33Development of Police GuidelinesMy interest in complexity, discretion, and that managers dump problems into officers’ laps,policymaking was restimulated by my experi- stick their heads in the sand, and then, when theences working with New York City’s Transit Po- inevitable legal challenges arise, say that dealinglice Department during the late 1980s and early with homelessness is a hopeless task—a position1990s.1 Confronted with growing numbers of that police managers took earlier with graffiti—homeless people living in the subway system— and then return to business as usual. Fortunately,a mishmash of interrelated problems if there things did not work out this way. Although itever was one—police managers proposed obvi- required a replacement of the transit police lead-ously contrived “cleaning operations” that were ership to implement the policies and tactics de-to be “supported” by line officers. Maintenance veloped by the study group, the outcome waspersonnel with high-power hoses were to go into restoration of order and astonishing drops inthe subways where there were concentrations of the level of serious crimes, most notably a nearlyhomeless people to “clean” the subways. Police, 75-percent reduction in the number of robberies.2in support of these cleaning operations, wouldeject the homeless. Dean Esserman, then legal Beyond the problem-solving aspects of the expe-counsel for the transit police and now chief of riences, however, I returned to the literature onthe Stamford, Connecticut, Police Department, discretion to review the state of the art of policedubbed the proposed operation “commando department rules and regulations and generalcleaning.” At my urging, David Gunn, then orders. The study group anticipated that advo-President of the New York City Transit Author- cates for the homeless and civil libertariansity, and Robert Kiley, then Chairman of the would sue the transit police once order mainte-Board of the Metropolitan Transportation nance efforts were initiated, and that selectiveAuthority, rejected the plan for what it was— enforcement would be a major issue. Moreover,a sham. advocates made it clear that they would challenge our attempts to control panhandling using FirstInstead, David Gunn created a police study Amendment free speech as the pivotal, which I advised. It consisted of line offi-cers, supervisors, and managers of the transit With awareness that the courts would look overpolice as well as civilian employees of the our shoulders, it was absolutely essential thatNew York City Transit Authority. The study we deal with how we would shape discretionarygroup, using a variation of Herman Goldstein’s guidelines and why panhandling, not just so-problem-solving methodology to address the called aggressive panhandling, should be bannedissue, conducted patron and focus group surveys in the subway. Even technical legal issues werethat both helped to define the nature of the considered because we had to be prepared tosubway’s problems and provided public review demonstrate a “compelling governmental issue,”of suggested police tactics. if courts found panhandling to be a protected form of speech. Justifications had to be devel-It was quite apparent that line officers desper- oped for police actions in the subway that wouldately wanted administrative guidance and make the typical knee-jerk response—“throwauthority but were skeptical that it would be the bums out” from the right and “criminalizingforthcoming. Their initial view, put simply, was the homeless” from the left—untenable to the general public.
  • 38. 34In short, we were making public policy about a Recognizing the Complexity ofspecific set of problems in a particular set of lo- Police Workcations that was similar to the process identifiedby Remington and Goldstein and implemented The complexity of police work has two dimen-in Dayton. Reflecting back on the process, it sions: the complexity of the situations or prob-became clear that our efforts to develop and lems confronting police, and the complexity ofimplement policies to restore order in the sub- police responses to those situations.4 Panhan-way attempted to meet at least 11 standards. dling is an example of how complex a seeminglyThe policies had to: simple act can be. It is the subject of consider- able litigation between civil liberties groups andq Recognize the complexity of police work. police departments across the country, a clear example of external groups using litigation andq Acknowledge that police will use discretion. the courts to limit police discretion. (Advocacyq Recognize and confirm how police work is groups do so with good reason—police have conducted. used vagrancy, loitering, and panhandling lawsq Advance a set of values that may be applied to harass citizens and discriminate against to the substantive work issue at hand. groups in the past.)q Put forward existing research, facts, or data Until recently, “loitering for the purpose of pan- about the substantive issue at hand. handling” laws were the state of the art and hadq Undergo development by practicing police appropriately replaced antiquated vagrancy and officers and citizens. overly broad loitering laws. Recently, court sup- port has drifted from laws against loitering forq Undergo public promulgation in a manner the purpose of panhandling to statutes that ban clear to officers, the general public, commu- aggressive panhandling. These include laws nity stakeholders, and the courts. against touching someone while in the act ofq Include rules about what officers should not begging, blocking free passage, and begging do. near automatic teller machines, to give just three examples. Many libertarians still object to suchq Emphasize police adherence to a process restrictions.5 This shift toward aggressive pan- (application of knowledge, skills, and values), handling laws, of course, rests on the decision of rather than any predictable outcome, because some courts to elevate panhandling to the status outcomes of police interventions are often of political commentary about economic injus- wildly unpredictable regardless of officers’ tices, and other issues, thereby making the prac- skills, intent, and values. tice a First Amendment free speech issue.q Establish accountability standards that iden- tify competent and/or excellent performance, It is unlikely that panhandling can be completely violations of organizational rules, and incom- eliminated from city streets. Because some beg- petent or uncaring work, including perfor- gars are no threat to anyone, it seems appropriate mance within organizational rules. to limit legislation and police action to aggres- sive panhandling. Yet, in many cities, municipalq Receive recognition as an ongoing and officials are so certain that civil liberties groups continuing process.3 will take the city and police to court if they attempt to enforce local panhandling laws thatThese standards had broader applications and they no longer enforce their laws against loiter-were presented to line personnel in training ses- ing for the purpose of panhandling.sions and experiments with their development inseveral police departments.
  • 39. 35Those who advocate aggressive panhandling and infirm—and could wipe out its commerce.laws (or tolerate them in lieu of completely In this situation, the number of panhandlersdecriminalizing all begging behavior) and the interacts with the location to give the behaviorcourts that try to steer cities toward specific its meaning. (See “Police Must Put Behavior informs of panhandling legislation assume that Context.”)aggressive panhandling behavior can be clearlydefined in legislation, thus eliminating police The second dimension of complexity is officers’discretion in this matter. This further assumes responses to situations or problems. In the mid-that aggressiveness can be defined solely on the 1980s, David Bayley and Egon Bittner pub-basis of the act itself. This is a tragic misunder- lished two papers that systematically viewedstanding of street realities that will result in police work, its skills, and tactical choices.6endless street hassles for police officers and Based on research into police handling of do-departments that understand the social and mestic disputes and self-initiated traffic stops,economic costs of unchecked panhandling. Bayley and Bittner examined the teachable skills of patrol work. In the second article,It is wrong to give meaning to behavior solely on Bayley “presents the results of an attempt to de-the basis of an act itself because the meaning of scribe as fully as possible the actions of patrolbehavior is to be found in its context. Identical officers in handling highly problematic situa-behavior can be passive or aggressive, depending tions.”7 Bayley and Bittner identify the tacticalupon its context. At least five contextual ele- choices police can make at three stages of en-ments give meaning to behavior: time, location, counters with citizens: contact, processing, andnumber or aggregation of events, condition of exit. For example, a contact option for an officerthe victim/observer relative to the perpetrator/ac- during a traffic stop is to ask the driver whethertor, and the previous behavior/reputation of the he knew why he was stopped; a processingperpetrator/actor. A person standing at the top of option is to warn disputants about what actionssubway stairs, holding a paper cup, and begging police might take if their dispute persists; andduring the 8 a.m. rush hour is not much of a an exit option is to arrest a disputant.threat. At 10 p.m., the same panhandler, behav-ing in the same manner as observed during the Each tactical choice by the police, each citizen’srush hour, is a genuine threat to a solitary elderly response, counterresponses by each, and changeswoman returning home from work. The time and in other variables in the context (for instance,the location and condition of the woman com- intervention of strangers) create a fluid, ever-bine to turn the beggar’s behavior into a threat changing encounter.that anyone in the woman’s position would feeland could result in hassles and inconveniences A number of generic problems can arise overfor the woman as well as her reluctance to ride the course of an encounter that may take officersthe subway. beyond “common sense” or “command pres- ence” as they weigh the context of the situationTo the contrary, 20 panhandlers in Harvard and the tactical choices available to them.Square in Cambridge, Massachusetts, are little Bayley and Bittner’s research arose out of athreat to citizens or, in turn, to commerce. desire to link officer behavior with outcomes.Harvard Square is so vibrant that it can absorb In the realm of policymaking, the goal is to goenormous levels of deviance without substantial from hypothesized good practice—the wisdomthreat to citizens or commerce. Twenty pan- or craft of the field as embodied in goodhandlers in the central downtown area of police officers, case studies, and research—toWatertown, Massachusetts, however, would prescribed “ways of thinking” about how tothreaten many citizens—especially the elderly initiate a contact, process it, and close it that
  • 40. 36are based on an officer’s assessment of the simple admonishment, because he fears for theevent, its situational context, and his or her safety of the woman and child. The condition ofchoices. the man (drunk and lurching), the condition of the woman (in late pregnancy and with anotherIndeed, officers do this implicitly all the time. child), and the time of day and location (on theThe officer who sees a drunk harassing a preg- curb during a period of heavy traffic) are thenant woman with a young child at a busy inter- contextual variables that determine the immedi-section may opt to use force (contact choice) by ate use of force. Moreover, this incident, whichgrabbing the man by the shoulders, walking him did happen, could be followed through Bayleyaway, and then admonishing him, rather than and Bittner’s model with the changing nature Police Must Put Behavior in Context Virtually any specific behavior gains meaning by the context in which it occurs. Most police officers intuitively understand this and make their decisions about whether and how to intervene on their assessment of an act, or series of acts, within a context. Thus, for example, as part of a problem-solving exercise dealing with squeegee men, I spent time with a New York City neigh- borhood foot patrol officer who was perhaps as assertive in dealing with the problem as anyone in the NYPD. One night, because of some publicity after Mayor Rudolph Giuliani’s election, the officer’s district commander initiated a crackdown on squeegee men in his district. I had come to the district to meet with the officer and to interview some squeegee men but dis- covered they were either in jail or had withdrawn from the streets because the word was out about the crackdown. The officer asked that we visit a particular intersection, where we came upon an African-American man, in his 50s or so, with a squeegee and a bucket of water. The officer called the man by name, and the man walked over to our car. He greeted the officer by name as well. The officer then advised him to “get off the streets, there’s a crackdown.” The officer then introduced the man to us; we talked for a short time and then exchanged goodbyes. I questioned the officer about this exchange because he was known to be enterprising regarding squeegee men in his neighborhood; here he was warning such a person about a crackdown. “Joe is no problem,” the officer responded. “He really washes windows. He’s courteous; he asks people if they want their windows washed, backs off if they give any sign that they don’t, and doesn’t interfere with traffic. He’s a veteran and can’t get by on his pension. I just don’t want him to spend a night in jail because the district commander is upset.” For the officer, the context gave meaning to the event—the location, the reputation of the man, and the man’s behavior when approaching cars shaped how the officer used his discretion. This is the essence of good order maintenance and peacekeeping. Skillful order maintenance activities acknowledge that squeegeeing, like prostitution, pan- handling, and drug dealing, will never be eliminated, but good policing can determine the conditions under which and how such activities can take place and bring them into line with community standards. Was the officer taught how to use discretion in this fashion while he was in the academy? Did he turn to police guidelines about issues to be considered when deciding when and how to intervene in situations? Most likely he learned about discretion on the streets from colleagues and, if lucky, from supervisors as well as from his own experiences.
  • 41. 37of the context interacting throughout the process- Acknowledging Police Use of Discretioning stage (the impact of comments by thedrunk’s friends) and the final outcome (use of The preceding discussion provided a contextforce and arrest). through which officers can think about how they deal with situations and problems and that will,Because officers have not been taught to expli- hopefully, lead to development of training mate-cate their implicit scanning and diagnostic rials, ultimately identify the links between tacti-process, few of them can describe their handling cal choices and outcomes, and allow officers toof such events beyond saying they relied on talk about their professional practices in a waycommon sense. With some prodding, officers can that gives due credit to the wisdom, skill, andquickly move beyond such trivialization of their values that are implicit and unacknowledged inwork. Ask the officer, “Would you have behaved police work.differently if the drunk was harassing two powerforwards from the Rutgers basketball team?” and In any policy statement or guideline, depart-he probably would reply, “I probably would have ments must explicitly authorize discretion andhad to protect the drunk from the youths rather selective enforcement in the handling of situa-than vice versa.” In other words, it is possible to tions and problems. Such continued restate-change the context of a scenario in ways that ments are important, despite their redundancy,officers will immediately recognize and, in turn, because citizens, prosecutors, courts, lawyers,cause them to alter their responses. and legislatures must clearly understand that the issue is not whether police officers use discre-In any policymaking or guideline development tion. The real questions are how officers useprocess it is necessary to include, if not begin discretion and how their use of it is shaped.with, an explicit statement about the complexity Linking discretion to scanning, diagnosis, andof both the problem and the range of officers’ tactical choices makes it clear that use of discre-responses. How Bayley and Bittner’s model tion represents neither arbitrariness nor the per-should be included in a total guideline develop- sonal inclination of officers. (See “Prescribingment process will become clearer in what fol- What Officers May Not Do.”)lows because it is only the first of 11 elements.The second is the acknowledgment of discretion. Prescribing What Officers May Not Do Discretion is limited. Officers and departments cannot do particular things. Officers may use discretion in deciding whether and how to intervene in a panhandling incident, but they may not intervene on the basis of race. Officers may use their discretion to allow youths to stay in a park after curfew, but they may not authorize public or underage drinking (they may know that some of it goes on and be less than vigilant about catching it, but they cannot authorize it). Officers may work with neighborhood groups to control access to a neighborhood, but they must not discriminate against ethnic groups in the process. In virtually every policy area, there are clear limits that must be prescribed to police officers, citizens, and vested interest groups. Including such limits in policy statements can make values explicit, remind officers that the exercise of judgment and choice is circumscribed, help them to say “no” to inappropriate demands from citizens or interest groups, and provide wide administrative authority to discipline unethical and inappropriate use of discretion.
  • 42. 38Inside police departments, assertions such as those challenging the police or the judge in the“I have a right to use my discretion” can mask matter if the department or the city has not donerenegade police claims to do virtually anything, its homework.or nothing, in the name of discretion. As Bayleyand Bittner point out, tactical choices can be If discretion is properly linked to complexity,limited regardless of the complexity of the event: as suggested above, it will become increasingly clear that discretion is, or at least ought to be, Situations can be ranked along a continuum shaped by professional police and departmental from the cut-and-dried to the problematic. For knowledge and skill, not personal inclination. example, American officers have few doubts about what to do when a man is found drunk Recognizing and Confirming How Police lying on the ground in the winter. He must be Work Is Conducted picked up and taken to a shelter. The choices are also fairly limited in serious traffic acci- The nature of police work can be explicitly de- dents, alleged housebreaking, and assault with tailed in departmental guidelines or policies. It is a deadly weapon witnessed by a police officer. important that everyone involved in developing This is not to argue that some choices are not or using these guidelines either understands or involved in such cases—officers can turn a acknowledges policing realities, which include blind eye or overreact—but rather that the ap- the following: propriate responses are clearly recognized by q The majority of police work is conducted by everyone involved—patrolman, public, and an officer working alone or with a partner. command officers. The appropriate action may not be easy to take, but it is obvious.8 q The officer must make decisions outside the purview of supervisors or a commandWhen officers, regardless of their motivations, to do what they should, “discretion” is no q The officer must make decisions based onexcuse. internalized knowledge and skill.Public officials’ assertions that officers rely on These circumstances are not incidental to Ameri-personal inclination in their work can mask the can policing. In both England and the Unitedofficials’ ignorance or serve as political ammuni- States, police originally were diffused through-tion in legislative or court processes. In litigation out society rather than either barracked or de-challenging police order maintenance efforts, ployed in units for tactical reasons (to increasedefense attorneys often will attempt to sway their presence) and for control and accountabil-judges by demeaning police motives and actions ity purposes. Officers operating alone and em-as expressions of the officers’ personal inclina- bedded in the community would be stronglytions. Currently, many city attorneys and depart- influenced by citizens and forced to seek theirments are ill prepared to counter such arguments approval—an essential element in early 19thbecause they have not intelligently articulated century policing given how distrusted policetheir position regarding discretion. For example, were in both city recently asked me to help defend itspolicies regarding homeless encampments. Be- There can be exceptions to officers workingcause I knew selective enforcement would be alone—special units, group activities, and soan issue, I asked to see all relevant departmental forth—when immediate command or supervi-general orders, training materials, and rules and sion is present, but standard police operationsregulations that were used to shape how officers call for an officer to work alone or with a partnerhandled this problem. No such materials existed. without overseers (in a literal sense). The fullUnder such circumstances, it is not the fault of consequences of diffusing officers throughout
  • 43. 39communities may have been mitigated by use preventing crime—all of which contribute toof automobiles and radios. Nevertheless, myths quality transportation, especially for the workingthat officers can be supervised or commanded classes who cannot afford other options.directly must be undone because they perpetuatethe current misconceptions that police work can The external benefit of getting and keeping po-be organized and administered like a factory lice officers focused on the higher values inher-process. Such organizational control over offi- ent in their work is that doing so communicatescers simply does not exist. to the public a true vision of the purpose of po- licing in a democratic society.9 In controversialAdvancing Values policy areas, putting values forward is not only important in its own right but also does not con-The term “values” has two meanings in the cede the moral high ground to policy opponents.context of police discretion: (1) overall values to In developing policing policies for New York’sbe articulated and attained, and (2) underlying subway system, we believed that advocatesvalues and morals that shape discretion and limit for the homeless, with their insistence that thetactical choices. The distinction between attain- homeless should be allowed to camp in tun-ing values and attaining goals is based on police nels—as dangerous and unhealthy as they are—organizations’ need to maintain vision and per- were cynically exploiting the issue to make aspective. The values to be attained in the New political point. Protection of the constitutionalYork City subway system included providing rights of all citizens, including the needy home-safe, rapid, comfortable, reliable, and fear-free less who lived in the subway system, was a keytransportation. A number of departments and value to be articulated. While the homeless en-agencies were responsible for attaining these joyed the same rights as everyone else, they alsovalues. The police had and shared particular had to abide by the rules.10 (It was common prac-responsibilities, including graffiti control, pro- tice for transit police to waive the fare for home-tection of passengers and staff, maintenance of less persons who would ask the officers if theyorder, and protection of citizen rights. In per- could use the subway to get to a shelter. Theforming these responsibilities, goals were set: officers knew that this was often a scam, but,eliminate graffiti by 1989, limit and regulate nonetheless, the rules of the subway were hon-panhandling, reduce robberies, protect school- ored in the request and civility was maintained.children during rush hours, and so forth. Moreover, many persons were desperate and needed free transportation to get to help, andWhen departments articulate the ultimate values it was appropriate for officers to assist be attained, officers can focus on loftier goals Under certain conditions police would eventhan the trivial, messy, and distasteful tasks that call a van to get groups of persons to help or tomake up much of daily police work. Where such shelters.)values are not articulated, it is difficult for offi-cers to maintain the idealism and vision that Values in the latter sense refer to the mainte-many bring with them as young recruits. Per- nance of moral and constitutional values inspective on the proper police role in society also police work. Virtually every police departmentsuffers. Values in this sense inspire officers, es- now has some statement of departmental values,pecially when they are wrestling with nitty-gritty which, while undeniably proper, arguably areproblems, considering tactical choices, and plan- of little relevance to day-to-day policing. Whilening overall strategy. In this light, dealing with the high value put on human life shapes policiespanhandling in New York’s subway system is not regarding use of deadly force in every police de-seen as “throwing the scumbags out” but, rather, partment, deadly force is “sexy” stuff—shootingas protecting citizens, reducing fear, putting people—and has little to do with routine policepolice in contact with hardened criminals, and work.
  • 44. 40Guidelines and policy statements can be at the The discussions about whether people should becore of linking values to police work. Moral and ejected from the subway system during freezingconstitutional issues are rife in police work, and weather were fraught with emotion. One mem-it is almost inevitable that one will confront ber vehemently maintained there was no waythese basic issues in any attempt to solve prob- that he was going to order someone ejected tolems or develop policies. A good example of die in the cold. The issue was complicated bylinking values to policy in routine matters is the fact that the majority of the homelessfound in the San Diego Police policy statement persons who violated the rules were seriousregarding undocumented persons that was dis- alcohol and/or drug abusers, mentally ill, orcussed earlier. In the context of a discussion both. Clearly, this was a vulnerable population inabout what role the local police department need of special consideration. At the same time,should play in the enforcement of immigration people were dying of hypothermia in the sub-laws, the statement “the San Diego Police way. Staying in the subway, as some advocatesDepartment recognizes and values the diversity urged the homeless to do, exposed them to life-of the community it serves” gains fresh and threatening risk. The group’s final recommenda-specific meaning.11 tions to Kiley were that rule violators were to be ejected regardless of the weather; that at tem-Likewise, the New York City transit police had peratures below 40 degrees, bus transportationto consider a mayoral edict (i.e., that no one should be made available for those who wishedcould be ejected from public facilities if the to go to a shelter; and that in cold weather policetemperature dropped to 32 degrees Fahrenheit) should be especially scrupulous about takingin developing policies regarding when rule into custody any persons who appeared to bebreakers would be ejected from the system. incapable of helping themselves or who wereThe value that underpinned this decree was, of improperly clothed and refused bus transporta-course, the value of human life—that someone tion to a shelter.ejected from a public facility could freeze todeath. The question was whether the Metropoli- Value issues need not be so grand as life andtan Transportation Authority and the transit po- death. What about youths in parks on hot sum-lice were going to honor this proclamation (as a mer nights in densely crowded neighborhoods?State agency, the transportation authority is not Should they be allowed to stay beyond a 10 p.m.under the mayor’s direct administrative control, curfew if they are quiet and don’t drink? Whatalthough the mayor has enormous influence over potential values would be served? What valuesits policies and practices). The initial response of would be eroded? What about street vending?almost everyone in the study group was reflex- What rights do vendors have or should theyive: of course, the rule would be honored. To have? Do the current means of obtaining licensesconsider the widest possible range of options in inadvertently discriminate against particularthe effort to restore order, however, members of groups or persons? Are there ways to control orthe study group ultimately agreed that ejection manage vending that do not deprive poor personsof disorderly persons had to be considered in of the opportunity to earn money in otherwisepractically every circumstance, including bad honest ways? How are the rights of vendors bal-weather. Given the volatility of the issue, the anced against the rights of shopkeepers who arestudy group understood that Chairman Robert paying high rent and other forms of overhead?Kiley of the Metropolitan Transportation Au-thority would make the final decision. We were How should civil initiatives be used? What self-obliged to wrestle with the issue and make imposed limits should police develop in the userecommendations to him. of civil initiatives as a tactical choice in solving problems? Does their use at times inappropri- ately circumvent criminal due process?
  • 45. 41These are issues that police themselves should mine the criminal histories of rule violators,address because, if they do not, it is only a mat- surveyed middle level managers about theirter of time until others, most likely the courts, perceptions of the problems, talked with personswill do so. Even if the courts or other authorities violating subway rules, photographed locationsdo address these issues, it would be better if the to determine the extent of rule violations,police position were presented proactively after conducted focus groups with passengers, andit has been carefully carved out in the real world surveyed riders through the Metropolitanand adapted in such a way that routine police Transportation Authority. Consequently, thework makes concrete the abstract values that literature reviews and independent researchneed to be articulated when the relevance of the were presented not only in policy statements butvalues is not always apparent. also in training materials, educational materials intended for the general public, and media re-Putting Police Knowledge Forward leases. It was also essential in the litigation that accompanied policy implementation.Over the past several decades, research and casestudies have enriched the factual and empirical Undergoing Development by Practicingbase from which police operate. Much of thisknowledge is available not only in traditional Police Officers and Citizensforms—academic publication in books and I have been involved with practicing policejournals and in research publications of the officers in problem-solving exercises from theNational Institute of Justice—but also, more early 1970s in Kansas City (to determine howrecently, over the Internet. The Police Executive increased numbers of police should be used inResearch Forum, for example, currently pub- the South Patrol District—a problem that gavelishes case studies of problem solving on the rise to the Kansas City Patrol Experiment)Internet. Such research and case studies are through the 1990s in New York City around thevaluable for at least three reasons. First, they put problem of squeegee men. Some of the exercisesforward a model of systematized thinking about have been quite formal, others less so. Thepolice business. Second, they provide factual sincerity with which officers approach suchevidence about the impact of particular police exercises has been impressive, but, to be sure,activities. Finally, they provide the intellectual they view such exercises with great skepticism.justification for police practices, especially when Task forces, they have said, are used to undercutthey are challenged legally. unions, or officers’ comments and observations will be ignored. Often, officers harbor unspokenIn New York’s subway system, for example, two resentment that a civilian—a social worker frombodies of research were of special importance Harvard at that—should be involved in helpingin developing policies. The research about police think about what their work is and howhomelessness was valuable because it helped they should do it. When such posturing is fin-distinguish the subway’s problems, which were ished, however, officers have worked hard to un-primarily problems of disorder, from the general derstand problems, consider solutions, and carryproblems of homelessness. Moreover, research messages out to their colleagues—an invaluableabout the links between disorder and fear was asset in attempts to gain officer support ofrelevant to police managers and officers, who new efforts. Some task force members remainneeded to be convinced that order maintenance cranky—in some departments I have deliber-was important police business, and also to the ately requested that the most obdurate officersmedia and general public. be placed on a serious task force—but I have observed those same officers often either joinThe transit police studying the problem, how- the study process or allow their “crankiness” toever, did their own research as well. They be managed by the other officers.counted the homeless, checked records to deter-
  • 46. 42Regarding “big ticket” issues, such as restoring cratic society authorized solely by the law wentorder in the subway, it is also worthwhile to out with the riots of the 1960s, although policebroaden input through targeted departmental sur- must relearn this lesson in some communities.veys. For example, we anticipated that we would Additionally, we want citizens to cooperate withhave to develop wide support for order mainte- police when called upon to do so.nance activities among transit district captains.To do so, we had to understand their concerns Finally, in many issues police need the activeand seek their input in developing policies. partnership and collaboration of citizens toMeeting with all district commanders proved solve problems. In such cases, citizen involve-to be unworkable. Consequently, a draft policy ment in policy development seems to be a pre-was distributed to district captains along with requisite for collaboration. A myriad of issues,a questionnaire to ascertain whether the policy of course, surface when citizens become in-accurately reflected the problem, recommended volved in policymaking. Which citizens? Shouldappropriate responses, and offered realistic they be representative? Of whom? To whatimplementation plans. The data gathered were extent should opponents of policies—say home-then used to shape the evolving plan. less advocates who are opposed to antiaggres- sive panhandling ordinances—be involved inPersons who do the work and understand the policy development? How do police reconciledaily issues provide rich experiences, data, and competing interest groups in communities?insight during problem-solving or guideline- Such questions aside, citizen involvement candeveloping exercises. Many officers need help educate individuals about problems, involvein articulating their points of view. Some ideas them in decisionmaking, define the citizen rolemust be validated. More than once, I have heard in problem solving, gather citizen support foran interesting point of view put forward by an police action, and help citizens understandofficer who was pounced on by an administrator police limitations.who said “we can’t do that.” Yet, it later becameapparent that the idea could be implemented Undergoing Clear and Broad Publicand, moreover, provided the key to unlocking Promulgationthe solution to the problem. Police policies should be clearly written andThe role of citizens in guidelines development is targeted at practicing police officers and theless clear. Generally, it is a good idea to involve affected citizens, which should include politicalcitizens. What form citizen involvement should leaders, community stakeholders, and thetake, and whether all policy issues require or media. Guidelines should be communicated toshould have citizen input, also is less clear; po- these target groups in ways that encourage theirlice departments are gaining experience in how discussion and approach this issue. In the New York subways,citizen input came from civilian Metropolitan Many people outside policing would be shockedTransportation Authority employees and focus by the current business-as-usual approach togroups. As a general principle, citizens should general orders and rules and regulations, oftenbe involved in policymaking, and the burden of about highly controversial and politicallyproof always should be on those who wish to charged issues, that many police departmentsexclude citizens from a role in policymaking, pursue. Frequently drafted by and for lawyersnot on those who wish to include them. (staff lawyers of police departments and city attorneys), they are filled with legal and bureau-Clearly, depending upon the issue, citizens cratic jargon. Practicing police officers are notshould consent to and support police policies. involved in their development and do not reviewThe notion that police can operate in a demo- them before they are promulgated. Important
  • 47. 43general orders are distributed many times in pay implementation of the new policies. In essence,envelopes (and promptly thrown out as junk they informed rule violators that they would bemail). Their reading at role call is often perfunc- subject to ejection, citation, or arrest if they per-tory, often accompanied by the reader’s sneers or sisted in violating the new rules after a particulareye rolling, and delivered in a fashion that dis- date.courages discussion or questioning. It is no won-der that in department after department I have To be sure, this was a “big” problem and enor-observed officers treat such policies with disdain: mous resources were spent in developing andthey are written to protect the city and manage- implementing policies. Nonetheless, the prin-ment from liability; they have “someone’s name ciples hold true even for routine matters: theyon them”—they are written in response to a par- not only involve citizens and police in develop-ticular officer’s mistake; they are used to “get” ing policies but also put those policies forwardofficers when they make honest, but highly pub- in ways that are clear and forthright.lic, mistakes; and so forth. Emphasizing Police Adherence toWhile our experience in dealing with disorder a Processin New York City’s subways was a “big ticket”problem—one that required a shift in the basic Our understanding of the links between policeoperation of the department—how the policy was actions and citizen reactions and outcomes is sopromulgated was instructive. All documents were extraordinarily primitive that we cannot realisti-either developed by or reviewed by police offi- cally hold officers accountable for outcomes.cers in the study group. As drafts emerged, study An officer handling a person on the threshold ofgroup members were encouraged to share them committing suicide might apply all the craft ofwith other officers and to solicit feedback about the police trade and the result could still be atheir relevance and clarity. Once policies had suicide. Likewise, a unit handling a hostagebeen developed, in addition to training and video situation might negotiate with considerable skill,messages played at roll call and made available yet a hostage might be killed. Even in minorin all districts, a leaflet was developed and dis- situations, an officer might gently reprimand antributed to all officers. The leaflet explained the aggressive panhandler and still wind up with annew policies and answered critical questions ugly incident.about what was being done, why it was being The goal is to train officers to assess situationsdone, what moral and constitutional issues were accurately and choose responses that are consis-raised, and what impact the new policies were tent with the state of the art of their occupation.expected to have. Officers were encouraged to Moreover, police should articulate both thecarry copies of the leaflet and to distribute them complexity of situations and the reasons for theirto citizens who might question police policies. tactical choices—that is, to end their reliance onExternally, promulgation was widespread. Signs justifying their actions as “common sense” orwere posted delineating subway rules; op-ed “appropriate action.” In effect, good policy state-pieces were published; political leaders, advo- ments prescribe not what an officer should do—cacy groups, and the media were consulted with this is impossible in the real world; rather, theyand briefed; and other agencies that would be af- prescribe how an officer should think about afected by subway policies and had been included problem and choose among alternative planning were also briefed. In addition, leaf- Good policy statements should say: “These arelets made to look like desk appearance tickets the factors you must consider when you ap-(citations) were printed for distribution to rule proach a situation. These are the values thatviolators during the 2-week period prior to should guide you. These are the choices you have at your disposal.”
  • 48. 44Good policy statements should provide the lan- welfare, as evidenced by his call, the policeguage that officers use to describe their work for officer should ask him to take the girls into hisboth development of ongoing police knowledge home for the night. The social worker wouldand supervisory purposes. So little police work come first thing in the morning to pick up theis conducted under the eye of supervisors that girls. The officer refused to do this. To settle thethe only way to oversee most routine police resulting impasse, the officer bundled the twowork is for officers to talk about their work with girls into his squad car, stopped at a McDonald’stheir superiors. Talking about police work allows for food, and took the girls to the police stationsupervisors to mentor officers in problem solv- where they spent the night. By doing this, theing (e.g., “What alternatives did you have at this officer broke departmental policy by not trans-moment?”) and, over time and with the assis- ferring the case to the social welfare departmenttance of case studies and other research, begin and departmental rules by transporting the girlsthe process of linking police thinking and tactics in his squad outcomes. (A note regarding mentoring offi-cers: this approach to supervision does not In reviewing the case with the officer, it wasassume that sergeants “know best” about how clear that he put a set of values about children,officers should have handled situations. Ser- strangers, and the protection of children abovegeants should help officers review their work to departmental policies and rules. (When I firstensure they considered all the proper factors in asked the officer why he acted as he did, he said,their decisionmaking process.) simply, “Well, it was just common sense.”) Happily, to the officer’s knowledge, everythingEstablishing Accountability turned out satisfactorily. Nobody reviewed the matter with him, and the children were pickedGood policy guidelines allow supervisors and up by social welfare workers the next morning.administrators to distinguish between officerswho operate within the rules and yet behave in In my conversation with the officer, I played outan uncaring and incompetent fashion, and offi- two alternative scenarios. In one, the officer’scers who bend or break the rules and yet behave car was hit by a drunken driver while he wasin a caring manner. In one example, an officer in transporting the children, injuring them. I askeda midwestern city was dispatched to respond to the officer what authorized him to use his discre-a call from a two-story flat. A man who lived tion as he had; in other words, how would he de-alone upstairs had called the police at about fend himself if charged with violating policy and11 p.m. on a winter night to report that two breaking rules? The officer knew of no basis inyoung girls, ages 7 and 9, who lived downstairs guidelines, policies, or traditions in the depart-had been left alone for several days. The re- ment that he could use to justify his actions.sponding officer investigated and found the In fact, he firmly believed that the departmentreport to be true. The two girls had been alone would discipline him if the scenario I hadfor two nights and did not know when their spelled out had occurred.mother would return. In the second scenario, an officer comes to theThe police department had established a clear scene, observes the same conditions, but followspolicy for dealing with such incidents. The the welfare worker’s suggestion. The girls areofficer was to contact an oncall social worker molested by the man. The officer believed thatand turn case responsibility over to the social while he would have been disciplined for violat-welfare department. The officer called. The ing departmental guidelines and rules if he trans-social worker, after listening to the officer’s ac- ported the children and his cruiser was hit by acount, suggested that because the upstairs neigh- drunk driver, the fictitious officer who left thebor obviously was concerned about the girls’ girls with the upstairs neighbor would not have
  • 49. 45been. Why? The officer who placed the children contextual exigencies made the officer’s re-with the man had observed the rules and despite sponses entirely reasonable. Happily, the fatherthe tragedy could not be held responsible. He, turned the child over to authorities in the morning.the real officer, had broken rules and would beheld accountable if the children had been in- Policy guidelines can ferret out officers whojured. (It is by no means certain that the officer follow the rules but underperform and avoidwould have been disciplined by the department.) responsibility as well as identify officers who break rules to protect important values or achieveNevertheless, the importance of putting forward departmental goals. As noted above about values,values in policy guidelines becomes apparent. guidelines can put forward positive expectationsThe officer had strong personal and professional about officer performance and set achievementvalues about protecting young children from standards.victimization that he held above specific policiesand rules. One simply does not put young chil- Receiving Recognition as andren into the hands of strangers except in the Ongoing Processmost dire circumstances, no matter what policydictates. The officer who cared enough to think Policy development is ongoing. It is a repetitive,through the situation and use his discretion was never-ending aspect of police work. Just as theclearly in need of prior authorization to do this students in Dayton changed every year, requiringas well as support in case the children were the development of a new contract between po-accidentally injured. The officer in the scenario, lice, students, and neighborhood residents, so thehowever, who obeyed the policies and rules, did composition of every neighborhood constantlyso unthinkingly and uncaringly and put the chil- changes. Changing conditions, laws, traditions,dren at serious risk. The message is, of course, and standards require continual updating ofthat following the rules ought to be no protection police guidelines.from charges of incompetence and disciplinewhen clear guidelines mandate the values that Notesshould undergird police actions. 1. Kelling, George L., and Catherine M. Coles, Fixing Broken Windows: Restoring Order andIn another example, Madison, Wisconsin, Police Reducing Crime in Our Communities, New York:Officer (now Sergeant) Joe Balles recounts how Free Press, 1996, especially Chapter 4, “Takinghe used his discretion and violated a court order Back the Subway: New York City’s Quality ofthat barred a father from access to his child. The Life Program”: 108–156.father, known to Officer Balles, was involved ina custody dispute with the mother of the child. 2. Ibid.The father called Balles directly late one night toreport that the mother was seriously drunk and 3. This list is a variation of one first presented inunable to tend to the child. Balles tried but was Fixing Broken Windows. The variations from theunable to find suitable care for the infant for the first list testify to the evolving nature of myremainder of the night. Based on his familiarity thinking.with the father, the mother’s condition, and thecomplete absence of resources to care for the 4. Because complexity is the most complicatedinfant, Balles left the child with the father for the element in policymaking, this section will berest of the night and made arrangements to pick considerably longer than any that follow.up the baby the next morning. Balles knowinglyacted against the court order. As in the first case, 5. This issue is discussed in considerable detail, including legal details, throughout Kelling and Coles, Fixing Broken Windows.
  • 50. 466. Bayley, David H., and Egon Bittner, “Learn- 10. A friend described an incident he had seening the Skills of Policing,” Law and Contempo- recently. He had observed a person approach arary Problems 47 (4) (Autumn 1984): 35–59; police officer in a subway car to complain aboutand Bayley, David H., “The Tactical Choices of a disheveled man who literally reeked. The per-Patrol Officers,” Journal of Criminal Justice 14 son had asked the officer to eject the disheveled(1986): 329–348. man. The officer patiently explained that, al- though he understood the man smelled bad, this7. Bayley, David H., “The Tactical Choices of was not a basis for ejecting him from the sub-Patrol Officers,” Journal of Criminal Justice 14 way. The disheveled man was obeying the rules(1986): 329. and, therefore, had a right to use the subway. The officer quietly did something very impor-8. Bayley, David H., and Egon Bittner, “Learn- tant: he not only defended the man’s right to being the Skills of Policing,” Law and Contempo- there but also encouraged the complaining per-rary Problems 47 (4) (1984): 36–37. son to be more tolerant.9. For a discussion of such values, see Moore, 11. San Diego Police Department, Field Opera-Mark H., Creating Public Value: Strategic tions, Department Procedure 6.18, December 20,Management in Government, Cambridge, MA: 1987.Harvard University Press, 1995.
  • 51. 47ConclusionOne of the lessons learned over the past three and others have done, as an administrativedecades, a lesson incorporated into community agency obliged to develop guidelines publiclypolicing, is that in a democratic society effective that will shape its inevitable use of discretionpolicing can be achieved only with community offers one more way to develop community sup-support and involvement. Sir Robert Peel under- port and involvement in policing urban America.stood this when he sent bobbies into the toughest This viewpoint not only will improve the qualityareas of 19th century London with a mandate to of policing but will also improve public under-persuade people to behave. Police demeanor was standing and support of police. But guidelinessuch that officers gained the sympathy and sup- development must not be seen as a one-shotport of the population. We still have much to deal—write the manual and send it out. It mustlearn from this, especially since policing teeters be understood to be an integral, ongoing part ofnear the edge of militarism in so many locations policing. At its essence, developing guidelines isas part of the “war” on drugs and drug dealers. the process of creating a community consensusViewing the police, as the late Frank Remington about our moral and legal basis for urban life.
  • 52. 49Appendix AOrder Maintenance Training Bulletin 96–1NEW HAVEN POLICE DIVISION OF TRAINING AND EDUCATION, NEW HAVEN,CONNECTICUTI. PURPOSE. The purpose of this training bulletin is to define the order maintenance policies andprocedures of the New Haven Police Department (Department of Police Service), New Haven,Connecticut.II. POLICY. It is the policy of the New Haven Police Department to work with neighborhoodresidents and others who use public spaces to maintain order legally, humanely, respectfully andequitably.Maintaining order is an honorable and historical function of police departments. Although somecritics of police order maintenance activities have labeled such police activities as harassment, main-taining order on streets, in parks, and in other public spaces is no more harassment than is trafficenforcement. Whether citizens are using the street for transportation, recreation or commerce, it isexpected that they will do so with respect for others’ safety, and within the limits established by thelaws of the State of Connecticut and the ordinances of the City of New Haven.The purpose of maintaining order is: (a) to prevent crime and reduce citizen fear; (b) to facilitatepublic discourse and activities; (c) to create an atmosphere tolerant of diversity; and (d) to improveand restore the quality of life in neighborhoods. The problems being referred to as order maintenanceproblems include, but are not limited to, abandoned cars, prostitution, noise, graffiti, public drinkingand disorderly conduct such as aggressive panhandling.The New Haven Police Department recognizes that its order maintenance activities are discretionaryat all levels of the department, from chief through all personnel. Discretion, however, does not implypersonal inclination. Discretion is the application of the professional knowledge, values, and skill ofpolice departments and officers to particular problems and incidents. The starting point of all profes-sionalism for police, however, is the law.Our order maintenance activities will always operate within the law. Having said this, however, itmust also be asserted that while the legality of our activities is basic, it must be augmented by publicsupport. Moreover, this support must be constantly renewed. This renewal is an ongoing process andintegral to our relationship with citizens through Management Teams, community organizations,neighborhood and commercial associations, schools, churches, synagogues and other organizations.Because order maintenance is, and has been, a central function of police, it is expected that police willroutinely maintain orderly conditions throughout the city and, more specifically, in the geographicalareas for which they are responsible. While specific neighborhoods may develop priorities (for ex-ample, put heavy emphasis on the behavior of prostitutes), police will address all order maintenance
  • 53. 50problems in all neighborhoods. This is no different than dealing with serious crimes: the fact thatburglary may be a neighborhood priority does not mean that officers will ignore armed robbery orassault.III. THE LAW (Sources of Authority). Generally, the legal basis for order maintenance is found inbreach of peace, public disturbance, disorderly conduct, obstructing, harassment, intoxication byalcohol and/or drugs, criminal mischief, public indecency and loitering in or about school grounds.IV. PHILOSOPHY of ORDER MAINTENANCE PRACTICES. The New Haven Police Depart-ment will always use the least forceful means possible to achieve its purposes. While we will nothesitate to cite or arrest offenders, our approach, at all levels of the organization, will be to attempt toget citizens to obey laws and ordinances as unintrusively as possible.The first level of intervention, whether by managers, supervisors, or by police officers, will be toeducate the public about civility, the consequences of incivility, and the laws that oblige citizens tobehave in particular ways. This can be done in neighborhood meetings, in schools, or in interactionswith citizens. Some citizens do not fully understand their obligations, and if those obligations—forexample, regarding a noisy car or public drinking in parks—are patiently explained, they will adhereto the law.The second level of intervention will be to remind citizens of their responsibilities if they are disor-derly—that is, that they are breaking the law and subject to penalties if they persist. This too can bedone in a variety of ways. It could be done by visiting a problem location and warning people that iftheir behavior continues they will be subject to penalties. Similarly, owners of locations that arechronic problems could be so warned by individual officers.The final level of intervention will be law enforcement—the use of citation and arrest.Having said that the least intrusive means of intervention will always be used should not be read tomean that in every incident police must start with education. Since police deal with incidents that havehistories (for example, with problems), it may well be that in a particular incident the offenders mighthave a history of outrageous behavior which warrants forceful action at the outset of the encounter(for example, warning or citation).V. CRITERIA for the EXERCISE of POLICE DISCRETION. Managers, supervisors, and offi-cers, as well as Management Teams, will use at least the following five factors to determine the levelof intervention to be used. While articulating them here might seem extraordinarily formal, policeofficers traditionally have used these criteria daily as they make decisions on the street. We are simplymaking explicit here what has been implicit in the past. a. Time: Disorder has important chronological aspects. We acknowledge this culturally through the creation of holidays (the Fourth of July, the Freddy Fixer Parade, Gay Pride Day, St. Patrick’s Day, for example) and other periods when we are more tolerant of behavior and entertainment (for example, Friday and Saturday nights, New Year’s Eve.) b. Location: Different neighborhoods have different thresholds for various kinds of activities. Certainly, one can be more tolerant of noise levels in downtown New Haven than in residential areas. Some forms of disorderly behavior are absolutely inappropriate around schools (public
  • 54. 51 urination by adults, for example) and would be the basis not for education or warning, but for strong legal condemnation. c. Condition of the Offender: Here we would be concerned about whether a person is intoxicated or under the influence of drugs, or behaving in a variety of inappropriate or disturbed ways. Ill- ness, and behavior associated with illness, would be another variable affecting police response (seizures and post-seizure responses, for example). Obviously, we are not talking about matters of social class, race, homelessness, etc., when we refer to the condition of the offender. The focus is behavior. Likewise, we would be less concerned about a person who urinated publicly if the person attempted to find a solitary location and maintain a sense of modesty than some- one who flagrantly exposed him or herself in a highly visible location. d. Condition of the Victim/Witness: Clearly, we would be more concerned about aggressive pan- handling, for example, which targeted vulnerable persons—children, the elderly, people with disabilities—than we would about similar approaches to sturdy youths. Similarly, as a matter of policy, we would always be more concerned about the impact of forms of disorderly behavior on children. e. Numbers, Volume, or Aggregation: One panhandler is one type of problem, ten panhandlers is another. Similarly, virtually every form of disorder has quite different meanings dependent on the number and concentration of people committing the act(s).These factors, and others, will be primary in the determination of police response to disorder whetheron a departmental, substation, or individual officer level. New Haven police officers are expected touse their discretion wisely and proudly.VI. PROCEDURES and PROBLEM-SOLVING. The vast majority of order maintenance activitieswill be conducted informally by officers who encounter disorderly behavior on the street. Most oftencitizens will be educated or warned. Occasionally, especially when education or warning is ignored orwhen behavior is unusually outrageous, arrests will be made. The basis of all such law enforcementactivities will be probable cause.Some activities will be more formal, however, especially when neighborhoods are confronted withintransigent problems that require the coordinated efforts of neighborhood police, the community,citizens and, at times, special units. When more formal, coordinated, order maintenance projects areconducted, it is expected that Management Teams, as well as supervisory personnel, will use aproblem-solving approach. This approach will include: a. Identification of neighborhood priorities and the ranking of problems within those priorities; b. Clear explication of the nature of the problem (problems are not always what they seem); c. Consideration of tactical options—including the roles of citizens, other agencies and institutions and police (this may vary widely depending upon resources of neighborhoods); d. The legal and moral implications of each tactical option; e. The expected results of each option; f. The selection of an option; g. The identification of early indicators of success and/or failure; h. A preliminary implementation of the selected option;
  • 55. 52 i. Monitoring for early indicators of success and/or failure; j. Full implementation or return to “b” (above) if early indicators are negative; and k. Termination of effort (goals obtained).When formal problem-solving is conducted, brief written records will be kept by the officer, DistrictManager or Management Team.See Connecticut Law Enforcement Officers’ Field Manual (Red Book) for specifics.Effective date 1 January 1996.
  • 56. 53Appendix BSan Diego Police Department Policy StatementALL PERSONNEL UNDOCUMENTED PERSONSFIELD OPERATIONS D.P.6.18 12/20/87 3.8I. BACKGROUNDThis Department Procedure is intended to clarify the Police Department’s policy with respect to thehandling of undocumented persons.The San Diego Police Department recognizes and values the diversity of the community it serves. Thepurpose of this policy is to ensure the safety and well being of all persons, regardless of their immi-gration status. The primary responsibility for the enforcement of Federal immigration laws rests withthe Immigration and Naturalization Service and the U.S. Border Patrol. Although State and localpeace officers have the authority to assist in enforcing immigration laws, it is the policy of the SanDiego Police Department that officers shall not make an effort to look for violations of immigrationlaws.San Diego Police personnel will focus on detecting and apprehending individuals involved in criminalactivity.II. ADULT UNDOCUMENTED PERSONS A. San Diego Police officers are responsible for the enforcement of all laws, Federal, State and local, and the safety and protection of all persons. Therefore, officers have a duty to contact any person(s) when there is a reasonable suspicion to believe they are involved in criminal activity. (Refer to SDPD Procedure 4.1.) B. If upon investigation “probable cause” to arrest exists, unrelated to the person’s immigration status, officers may arrest for the offense. 1. If the subject is booked in the City or County jail and determined to be illegally in the United States, a hold for INS/Border Patrol shall be placed on the prisoner. a. Immigration documents identified as evidence in a criminal investigation will be impounded per Department Procedure 3.2. b. See Health and Safety Code section 11369 for notification requirements when the arrest is drug related and the person is suspected to be undocumented. C. Officers are authorized to release subject(s) to INS/Border Patrol if there is no “Probable Cause” to arrest but there is “Reasonable Suspicion” that criminal activity unrelated to immi- gration status still exists. After investigation determines the detainee(s) is/are in violation of 8 United States Code Section 1304(e) officers are authorized to notify INS/Border Patrol and
  • 57. 54 release the detainee(s) at the scene of contact, within a reasonable time. (“Reasonable suspicion” defined in Department Procedure 4.1.) 1. The duration of the stop or detention prior to the detainee’s release to INS/Border Patrol shall be in accordance with Department Procedure 4.1, paragraph 4a, which provides as follows: A person stopped pursuant to this procedure may be detained at or near the scene of the stop for a reasonable time. Officers should detain a person only for the length of time necessary to obtain or verify the person’s presence or conduct, or an account of the offense, or other- wise determine if the person should be arrested or released. Such factors as remoteness and safety considerations for the person(s) detained may extend the reasonable time of detention prior to INS/Border Patrol release. However, such deten- tions should ordinarily be no longer than twenty (20) minutes. 2. Officers are generally prohibited from transporting detained undocumented persons to a police facility for the sole purpose of releasing them to INS/Border Patrol. 3. Undocumented persons may be transported if they voluntarily consent in order to complete or further an investigation. D. After investigation if it is determined the person(s) is/are not involved in criminal activity unre- lated to immigration status, the person should be released, regardless of immigration status.III. EXCEPTIONS A. Certain criminal situations, because of their inherent danger to citizens of the United States and undocumented persons as well, require immediate action by San Diego Officers. Officers are authorized to detain and release undocumented persons to INS/Border Patrol when contacted under the following conditions: 1. Drop House—a house or building being utilized as a transfer/holding facility for persons engaged in smuggling undocumented persons. 2. Load Vehicles—vehicles engaged in smuggling undocumented persons. 3. Drug House—house or building being used to facilitate narcotics trafficking.IV. SITUATIONS WHERE BORDER PATROL INVOLVEMENT IS PROHIBITED A. Officers are prohibited from releasing undocumented persons to INS/Border Patrol under the following conditions: 1. They are victims or witnesses of a crime, unless a determination has been made by investigators to hold them as material witnesses. 2. When contacted during family disturbances.
  • 58. 55 3. Generally, during the enforcement of minor traffic offenses (interactions and nonbookable misdemeanors). 4. When the person(s) are seeking medical treatment.V. MIGRANT CAMPS A. The majority of residents living in migrant camps work in the surrounding area and are in this country legally. Officers are generally prohibited from detaining undocumented persons in this setting for INS/Border Patrol unless there is probable cause to arrest for a crime not related to immigration violations. If probable cause to arrest exists, officers will follow the procedures laid out in this policy.VI. DOCUMENTATION OF DETENTIONS A. All undocumented persons who are arrested will be booked or cited and appropriate reports prepared. When undocumented persons are detained and released to INS/Border Patrol, officers will prepare a detention report in every case. 1. Detention reports involving undocumented persons must list in detail the reasons for the detention, including all facts that led to the “reasonable suspicion” that the subject was involved in criminal activity unrelated to immigration status. 2. In the event officers locate a drop house, load car or drug house containing multiple undocu- mented persons, they will document the event by preparing an ARJIS–8 on each subject and an ARJIS–9 detailing the circumstances of detention. 3. The name(s) and identification number(s) of the agent(s) who take custody of the detainees will be included in the appropriate (ARJIS–8/ARJIS–9) report(s).VII. ASSISTANCE TO LAW ENFORCEMENT AGENCIES A. Officers are directed to provide necessary assistance to all law enforcement agencies including the United States Border Patrol when requested to do so. B. An emergency statute, California Government Code Section 55069.75, taking affect on October 4, 1993, was enacted to guarantee “continued federal support for local enforcement activities.” It provides as follows: “. . . no local law shall prohibit a peace officer or custodial officer from identifying and report- ing to the United States Immigration and Naturalization Service any person, pursuant to federal law or regulation, to whom both of the following apply: (a) The person was arrested and booked, based upon the arresting officer’s probable cause to believe that the person arrested had committed a felony.
  • 59. 56 (b) After the arrest and booking in subdivision (a), the officer reasonably suspects that the person arrested has violated the civil provisions of the Federal immigration laws.”VIII. UNDOCUMENTED JUVENILES A. 300 W&I Dependent Children 1. Under 13 years of age Children in this category will be transported to Hillcrest Receiving Home if a parent or guardian cannot be contacted. Hillcrest will determine the status and disposition of the child. 2. Thirteen years of age or older If the juvenile’s parent or guardian can be located, the juvenile will be released to them regardless of the family’s immigration status. 3. If the juvenile’s parent or guardian cannot be contacted, the juvenile will be released to Border Patrol. Transportation to an INS/U.S. Border Patrol facility is authorized for this purpose. 4. An ARJIS–9 report will be submitted detailing the circumstances of the detention and the disposition of the juvenile. B. 601 W&I Status Offenses (i.e., curfew, truants and runaways) 1. Under 13 years of age If the parents reside in a foreign country, the juvenile will be transported to Hillcrest Receiving Home. 2. Thirteen years of age or older It is incumbent upon the Police Department to return juveniles without parental supervision to their parents, guardians or school officials. If the parents or guardians are in the United States and can be contacted, the juvenile will be released to them. If the juvenile’s parent or guardian cannot be contacted, the juvenile will be released to Border Patrol. Officers are authorized to transport the juvenile when Border Patrol is unable to respond or there would be an excessive time delay. 3. A juvenile contact report (ARJIS–8) will be completed detailing the circumstances of the detention.
  • 60. 57C. 602 W&I Minor Offenses 1. Under 13 years of age If the parent or guardian cannot be contacted, a court order is required before Juvenile Hall will accept them. In these cases, personnel at Juvenile Hall will be responsible for obtaining the court order. Officers will stand by until a disposition is reached by Juvenile Hall. In cases where a court order is not issued, the arresting officer should contact the Division’s Juvenile Detective (day or night). The Juvenile Detective, with the assistance of the Juvenile District Attorney, will coordinate the placement of the juvenile in Juvenile Hall or Hillcrest Receiving Home. 2. Thirteen years of age or older If a juvenile is arrested and the parents or guardian cannot be contacted, the juvenile will be placed in Juvenile Hall. 3. A Juvenile Contact Report (ARJIS–8) will be completed detailing the circumstances of the arrest.D. 602 W&I Serious Offenses 1. Juveniles arrested for serious and/or violent crimes shall be placed in Juvenile Hall. 2. Officers shall photograph and fingerprint the juvenile taken into custody. The photograph and fingerprints should be attached to the investigator’s copy of the juvenile contact report. 3. All arrests of undocumented juveniles shall be documented on a juvenile contact report (ARJIS–8).
  • 61. For more information on the National Institute of Justice, please contact: National Criminal Justice Reference Service P.O. Box 6000 Rockville, MD 20849–6000 800–851–3420 e-mail: To access the World Wide Web site, go to If you have any questions, call or e-mail NCJRS.
  • 62. About the National Institute of JusticeThe National Institute of Justice (NIJ), a component of the Office of Justice Programs, is the research agency ofthe U.S. Department of Justice. Created by the Omnibus Crime Control and Safe Streets Act of 1968, as amended,NIJ is authorized to support research, evaluation, and demonstration programs, development of technology, andboth national and international information dissemination. Specific mandates of the Act direct NIJ to:q Sponsor special projects, and research and development programs, that will improve and strengthen the criminal justice system and reduce or prevent crime.q Conduct national demonstration projects that employ innovative or promising approaches for improving criminal justice.q Develop new technologies to fight crime and improve criminal justice.q Evaluate the effectiveness of criminal justice programs and identify programs that promise to be successful if continued or repeated.q Recommend actions that can be taken by Federal, State, and local governments as well as by private organizations to improve criminal justice.q Carry out research on criminal behavior.q Develop new methods of crime prevention and reduction of crime and delinquency.In recent years, NIJ has greatly expanded its initiatives, the result of the Violent Crime Control and Law EnforcementAct of 1994 (the Crime Act), partnerships with other Federal agencies and private foundations, advances intechnology, and a new international focus. Some examples of these new initiatives:q New research and evaluation are exploring key issues in community policing, violence against women, sentencing reforms, and specialized courts such as drug courts.q Dual-use technologies are being developed to support national defense and local law enforcement needs.q The causes, treatment, and prevention of violence against women and violence within the family are being investigated in cooperation with several agencies of the U.S. Department of Health and Human Services.q NIJ’s links with the international community are being strengthened through membership in the United Nations network of criminological institutes; participation in developing the U.N. Criminal Justice Information Network; initiation of UNOJUST (U.N. Online Justice Clearinghouse), which electronically links the institutes to the U.N. network; and establishment of an NIJ International Center.q The NIJ-administered criminal justice information clearinghouse, the world’s largest, has improved its online capability.q The Institute’s Drug Use Forecasting (DUF) program has been expanded and enhanced. Renamed ADAM (Arrestee Drug Abuse Monitoring), the program will increase the number of drug-testing sites, and its role as a “platform” for studying drug-related crime will grow.q NIJ’s new Crime Mapping Research Center will provide training in computer mapping technology, collect and archive geocoded crime data, and develop analytic software.q The Institute’s program of intramural research has been expanded and enhanced.The Institute Director, who is appointed by the President and confirmed by the Senate, establishes the Institute’sobjectives, guided by the priorities of the Office of Justice Programs, the Department of Justice, and the needs ofthe criminal justice field. The Institute actively solicits the views of criminal justice professionals and researchersin the continuing search for answers that inform public policymaking in crime and justice.