Modernization of Settlement: Definitions and Vision Ontario Ministry of Citizenship and Immigration 2009 OCASI Executive Directors’ Forum Katherine Hewson Assistant Deputy Minister Citizenship and Immigration Division
Maximize the contribution of immigration to achieve the social, demographic and economic goals of Canada and Ontario.
Ensure immigrants have the opportunity to fully utilize their skills within the Canadian labour market as quickly as possible.
Foster partnerships and the participation of municipal, community and private sector stakeholders in immigration.
Recognize that the continuum of programs and service required to support successful social and economic integration must continue to evolve to respond to changing and emerging need.
(from Canada-Ontario Immigration Agreement)
Building on Our Progress
New COIA initiatives jointly planned with MCI include:
Increased municipal engagement, including Local Immigration Partnerships (LIPs) and funding for municipal immigration websites
Expansion of language training to include more advanced and occupation-specific training; coordinated assessment
Co-funding of some provincial bridging programs
Development of Orientation Ontario course
Expansion of CIC’s Terms and Conditions to include some pre-arrival and labour market services aligns with Ontario’s vision for an integrated system of services for immigrants.
Research with OCASI on needs of immigrants and another project on needs of French-speaking immigrants.
Evolving Settlement Needs
MCI’s definition of “settlement” is holistic and encompasses a range of activities to achieve social and economic integration.
Core services required by immigrants are mainstream programs (e.g. housing, education, social assistance, health, employment and training).
Settlement agencies are often the first point of contact to these services. E.g., mental health needs of immigrants.
Public services must also be delivered in a way that meets the needs of Ontario’s diverse population, including newcomers.
Principles for Service
An integrated, cohesive, coordinated system of programs and services for immigrants supported by core design principles:
Access : Immigrants know where to go for services; appropriate services are available; eligibility criteria that reflect reality of newcomer population
Flexibility : Services are flexible and responsive; can adapt to a range of individual and community needs.
Quality : Services meet immigrants’ needs and are provided effectively and professionally.
Cohesion : System-wide coordination and consistent programming to facilitate clear pathways for meeting individual goals and strong linkages among service providers and program types. Focus on local planning and community input.
Focus on results : Programs/services are outcomes-based and accountable; meet a measurable provincial standard of overall service quality; streamlined reporting requirements.
Common Contract – Outcome Based Performance
Flexible funding model to support innovative and dynamic programming
Report results and trends / needs
Service Provider Perspective – Strategic partnerships with other service providers/responsive to emerging needs Local needs addressed through local planning and community-wide coordination (LIPs, RNEN, Local Labour Market Planning tables) Ministry Perspective – Government priorities; oversight and policy development
Immigrant Services – clear entry points/access to services/multi-channel
Multi-service locations/province-wide coverage/services mobile and dynamic
Deliver immigrant services based on defined client needs & outcomes
Refer to other support services as required
Manage provider relationship
Develop streamlined processes to support integrated service delivery
Client Perspective – Continuum of services; no eligibility gaps; alignment with core programs (e.g. health, education, housing, employment)
Opportunities to Leverage There is an opportunity to: Examples that MCI can leverage:
Design programs focusing on client needs
Focus on end-to-end programming that meets newcomers’ needs: e.g., information, language, employment, education, housing, mental health
Promote system-wide coordination; linkages among programs and services
Create linkages to other provincial programs – health, social services, employment
Develop consistent standards and administrative processes
Build upon work by the sector and other sectors to develop standards
Develop an outcome based performance management system
Work with the sector to research and develop benchmarks for settlement and integration