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SETTLEMENT SERVICE PLANNING IN WEST DOWNTOWN TORONTO  OCASI – November 2009
<ul><li>“ Organic” system of settlement services </li></ul><ul><ul><ul><ul><li>Funded by different levels of government & ...
<ul><li>Steering Committee Agencies (Met through OCASI; connection of trust and philosophy of client best interests):  </l...
Project Goals <ul><li>To enhance delivery of settlement services to vulnerable newcomer populations through the creation a...
Start-Up Items <ul><li>Development of Steering Committee Terms of Reference </li></ul><ul><li>Hiring of neutral project fa...
Statement of Principles & Values: BELIEFS  <ul><li>Agencies and newcomers – unique & essential contributions  </li></ul><u...
Statement of Principles & Values: SYSTEM PRINCIPLES <ul><li>Client-focused   </li></ul><ul><li>Inclusiveness  </li></ul><u...
Statement of Principles & Values: KEY VALUES  <ul><li>Inherent worth, dignity & unique assets </li></ul><ul><li>Attention ...
PROJECT PHASE 1
Phase 1 – Research & Mapping <ul><li>Research Processes   (Jul-Aug2007) </li></ul><ul><ul><ul><li>Service Provider Questio...
Phase 1 – Service Needs <ul><li>Community Input  (Oct2007-Jan2008) </li></ul><ul><li>Planning Table Phase 1 Sessions  (Oct...
PROJECT PHASE 2
Phase 2 – Forum <ul><li>Forum #2   (Apr2008) </li></ul><ul><ul><ul><li>Presentation of Service Needs Reviews </li></ul></u...
Phase 2 – Service Delivery Planning <ul><li>Planning Table Phase 2 Sessions  (May-Jul2008) </li></ul><ul><ul><ul><li>Servi...
PROJECT PHASE 3
Phase 3 – Implementation <ul><li>Forum #3   (Nov2008) </li></ul><ul><ul><ul><li>Presentation of Draft Consolidated Settlem...
Strategy – Newcomer Definition <ul><li>Any individual born in another country: (i) who has moved to Canada, or (ii) who cu...
Settlement Service Strategy: Part 1 STRATEGY STATEMENTS
EMPLOYMENT <ul><li>To foster, promote and build an effective and coordinated service delivery system in downtown west Toro...
ENGLISH LANGUAGE TRAINING <ul><li>To facilitate newcomers’ access to quality, no cost English language training services i...
HEALTH, EMOTIONAL & SOCIAL SUPPORT <ul><li>To improve access to high quality, no-cost, culturally appropriate health servi...
INFORMATION & REFERRAL  <ul><li>To support a seamless, flexible and coordinated service delivery system in downtown west T...
SOCIAL INCLUSION  <ul><li>To advance Social Inclusion as a crucial component of newcomer settlement, and to create a colle...
SOCIAL INCLUSION – Def’n <ul><li>Making sure that all children and adults can participate as valued, respected and contrib...
SOCIAL INCLUSION – Def’n <ul><li>More than simply recognizing importance of difference & diversity  </li></ul><ul><ul><ul>...
PART 1 – KEY GOALS
KEY GOALS - COORDINATION <ul><li>Coordinated newcomer access to settlement services and mainstream services in downtown we...
KEY GOALS - SERVICES <ul><li>Sufficient, appropriate and effective services and programs for newcomers in downtown west To...
KEY GOALS - ACCESS <ul><li>Work experience, employment, and workplace support </li></ul><ul><li>Supports to facilitate lea...
GOALS - RESPONSIVENESS <ul><li>Expanded agency capacity to address and continually respond to existing and emerging newcom...
KEY GOALS - LANGUAGES <ul><li>Expand agency capacity to serve newcomer communities in current and emerging newcomer langua...
KEY GOALS –  EDUCATION & ADVOCACY <ul><li>Funding of existing and new / innovative services and programs for newcomers . <...
Settlement Service Strategy: Part 2 COORDINATION
SERVICE PLAN – PART 2  <ul><li>A.  Information Sharing </li></ul><ul><li>B.  Linkages </li></ul><ul><li>C.  Partnership Be...
PROJECT LEARNINGS
Project Learnings <ul><li>Importance of engaging service providers early in process </li></ul><ul><li>Importance of develo...
Project Learnings <ul><li>Challenge of  fitting the nine CIC need areas into our five Planning Tables </li></ul><ul><ul><u...
Project Learnings <ul><li>Managing the fear of change and addressing the agency concerns </li></ul><ul><ul><ul><li>Highlig...
Project Learnings <ul><li>Importance of guiding the Planning Table discussions with Templates </li></ul><ul><ul><ul><li>Ot...
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Local Immigration Partnerships

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Transcript of "Local Immigration Partnerships"

  1. 1. SETTLEMENT SERVICE PLANNING IN WEST DOWNTOWN TORONTO OCASI – November 2009
  2. 2. <ul><li>“ Organic” system of settlement services </li></ul><ul><ul><ul><ul><li>Funded by different levels of government & ministries </li></ul></ul></ul></ul><ul><li>Canada-Ontario Immigration Agreement (COIA) increases investment in Ontario </li></ul><ul><ul><ul><ul><li>Competitive application processes </li></ul></ul></ul></ul><ul><li>Gentrification of downtown and Priority Neighbourhoods in the suburbs </li></ul><ul><ul><ul><ul><li>Downtown seen as over-served </li></ul></ul></ul></ul>Background & Environment
  3. 3. <ul><li>Steering Committee Agencies (Met through OCASI; connection of trust and philosophy of client best interests): </li></ul><ul><ul><ul><li>St. Stephen’s Community House </li></ul></ul></ul><ul><ul><ul><li>St. Christopher House </li></ul></ul></ul><ul><ul><ul><li>COSTI Immigrant Services </li></ul></ul></ul><ul><ul><ul><li>Working Women Community Centre </li></ul></ul></ul><ul><ul><ul><li>South Asian Women`s Centre </li></ul></ul></ul><ul><ul><ul><li>CultureLink </li></ul></ul></ul><ul><ul><ul><li>Access Alliance Multicultural Community Health Services </li></ul></ul></ul><ul><li>Funding partners: </li></ul><ul><ul><ul><li>United Way Toronto </li></ul></ul></ul><ul><ul><ul><li>Ontario Ministry of Citizenship & Immigration </li></ul></ul></ul><ul><li>Participating Agencies: </li></ul><ul><ul><ul><li>Ultimately, more than 60 organizations participated </li></ul></ul></ul>Partnership
  4. 4. Project Goals <ul><li>To enhance delivery of settlement services to vulnerable newcomer populations through the creation and implementation of a local service plan and coordination model </li></ul><ul><li>To involve service users, service organizations and other stakeholders in a process to develop a local service plan and coordination model </li></ul><ul><li>To share learnings on our local settlement service coordination model with other regions of the city and province </li></ul>
  5. 5. Start-Up Items <ul><li>Development of Steering Committee Terms of Reference </li></ul><ul><li>Hiring of neutral project facilitators </li></ul><ul><li>Preliminary discussions regarding development of Statement of Values and Principles </li></ul>
  6. 6. Statement of Principles & Values: BELIEFS <ul><li>Agencies and newcomers – unique & essential contributions </li></ul><ul><li>Diversity of agencies & groups a strength </li></ul><ul><li>Agencies & groups all have role in planning </li></ul><ul><li>Honest dialogue & transparency </li></ul><ul><li>Model anti-racism, anti-oppression, gender equity & cultural competency principles in our work with each other </li></ul>
  7. 7. Statement of Principles & Values: SYSTEM PRINCIPLES <ul><li>Client-focused </li></ul><ul><li>Inclusiveness </li></ul><ul><li>Reflecting cultural differences </li></ul><ul><li>Valuing cultural differences </li></ul><ul><li>Service Equity </li></ul>
  8. 8. Statement of Principles & Values: KEY VALUES <ul><li>Inherent worth, dignity & unique assets </li></ul><ul><li>Attention to feeling, spirit & relationships </li></ul><ul><li>Learning from every interaction </li></ul><ul><li>Fostering atmosphere of trust </li></ul><ul><li>Focus on inter dependence </li></ul><ul><li>Holistic, social transformation approach </li></ul><ul><li>Working with communities based in their cultural perspectives </li></ul>
  9. 9. PROJECT PHASE 1
  10. 10. Phase 1 – Research & Mapping <ul><li>Research Processes (Jul-Aug2007) </li></ul><ul><ul><ul><li>Service Provider Questionnaire </li></ul></ul></ul><ul><ul><ul><li>Interviews with Other Interested Parties </li></ul></ul></ul><ul><ul><ul><li>Statistical Research </li></ul></ul></ul><ul><li>Community Mapping (Jul-Aug2007) </li></ul><ul><li>Forum #1 (Sep2007) </li></ul><ul><ul><ul><li>Presentation of Research and Community Mapping </li></ul></ul></ul><ul><ul><ul><li>Creation of Planning Tables </li></ul></ul></ul>
  11. 11. Phase 1 – Service Needs <ul><li>Community Input (Oct2007-Jan2008) </li></ul><ul><li>Planning Table Phase 1 Sessions (Oct2007-Feb2008) </li></ul><ul><ul><li>Service Needs Review – Template to identify: </li></ul></ul><ul><ul><ul><ul><li>Service Strengths </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Service Gaps or Areas for Improvement </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Existing Collaborations or Collaboration Models </li></ul></ul></ul></ul><ul><li>Consultation Session with Reference Group (Mar2008) </li></ul><ul><ul><ul><ul><li>Discuss draft Service Needs Reviews </li></ul></ul></ul></ul>
  12. 12. PROJECT PHASE 2
  13. 13. Phase 2 – Forum <ul><li>Forum #2 (Apr2008) </li></ul><ul><ul><ul><li>Presentation of Service Needs Reviews </li></ul></ul></ul><ul><ul><ul><li>Preliminary Planning Table Discussions to Develop Service Delivery Strategies: </li></ul></ul></ul><ul><ul><ul><ul><li>Service Continuation </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Service Expansion </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Service Coordination & Planning </li></ul></ul></ul></ul>
  14. 14. Phase 2 – Service Delivery Planning <ul><li>Planning Table Phase 2 Sessions (May-Jul2008) </li></ul><ul><ul><ul><li>Service Delivery Planning – Template to identify: </li></ul></ul></ul><ul><ul><ul><ul><ul><li>Overall Strategy Statement </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Goals or Objectives </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Strategic Directions (Foundational & Innovative) </li></ul></ul></ul></ul></ul><ul><li>Consultation Sessions (Jun-Nov2008) </li></ul><ul><ul><ul><li>Two Sessions with Executive Directors </li></ul></ul></ul><ul><ul><ul><ul><ul><li>Statement of Project Principles & Values </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Feedback on Draft Service Strategy </li></ul></ul></ul></ul></ul><ul><ul><ul><li>Interviews with Selection of Reference Group Members </li></ul></ul></ul><ul><ul><ul><ul><ul><li>Feedback on Draft Service Strategy </li></ul></ul></ul></ul></ul>
  15. 15. PROJECT PHASE 3
  16. 16. Phase 3 – Implementation <ul><li>Forum #3 (Nov2008) </li></ul><ul><ul><ul><li>Presentation of Draft Consolidated Settlement Service Strategy </li></ul></ul></ul><ul><ul><ul><li>Discussion of Next Steps & Implementation </li></ul></ul></ul>
  17. 17. Strategy – Newcomer Definition <ul><li>Any individual born in another country: (i) who has moved to Canada, or (ii) who currently lives in another country with the intention of moving to Canada in the near future. </li></ul><ul><li>Includes (but not limited to): </li></ul><ul><ul><li>Sponsored family members </li></ul></ul><ul><ul><li>Internationally trained professionals </li></ul></ul><ul><ul><li>Internationally trained skilled workers </li></ul></ul><ul><ul><li>Convention refugees </li></ul></ul><ul><ul><li>Refugee claimants </li></ul></ul><ul><ul><li>Temporary workers </li></ul></ul><ul><ul><li>Live-in caregivers </li></ul></ul><ul><ul><li>Business immigrants </li></ul></ul><ul><ul><li>Provincial nominees </li></ul></ul><ul><ul><li>Protected persons </li></ul></ul><ul><ul><li>Foreign students who intend to stay in Canada </li></ul></ul><ul><ul><li>Any other individual with or seeking permanent residence in Canada </li></ul></ul><ul><ul><li>Immigrants after having become Canadian citizens </li></ul></ul>
  18. 18. Settlement Service Strategy: Part 1 STRATEGY STATEMENTS
  19. 19. EMPLOYMENT <ul><li>To foster, promote and build an effective and coordinated service delivery system in downtown west Toronto to assist newcomers in gaining and maintaining meaningful employment and career advancements </li></ul>
  20. 20. ENGLISH LANGUAGE TRAINING <ul><li>To facilitate newcomers’ access to quality, no cost English language training services in downtown west Toronto to support their access to employment and their settlement and inclusion </li></ul>
  21. 21. HEALTH, EMOTIONAL & SOCIAL SUPPORT <ul><li>To improve access to high quality, no-cost, culturally appropriate health services and programs for newcomers in downtown west Toronto with the intention of supporting their overall health and facilitating their ongoing, long-term settlement and inclusion </li></ul>
  22. 22. INFORMATION & REFERRAL <ul><li>To support a seamless, flexible and coordinated service delivery system in downtown west Toronto for newcomers: </li></ul><ul><ul><li>- by recognizing that settlement services are the primary entry point for newcomers in downtown west Toronto from immediate arrival through to full participation in Canadian economic, social and civic life; and </li></ul></ul><ul><ul><li>- by promoting strong linkages in downtown west Toronto among agencies offering settlement services, community-based services, and mainstream social, health and labour market services to ensure a clear and timely progression for newcomers to full inclusion in the local community and in our overall Canadian society </li></ul></ul>
  23. 23. SOCIAL INCLUSION <ul><li>To advance Social Inclusion as a crucial component of newcomer settlement, and to create a collective commitment for settlement service agencies in downtown west Toronto to collaborate with each other and engage in social inclusion practices, programming, and activities </li></ul>
  24. 24. SOCIAL INCLUSION – Def’n <ul><li>Making sure that all children and adults can participate as valued, respected and contributing community members </li></ul><ul><li>Reflects proactive, human development approach to social wellbeing </li></ul><ul><ul><ul><ul><li>- calls for more than removal of barriers or risks </li></ul></ul></ul></ul><ul><ul><ul><li>- requires investments and action to bring about inclusion </li></ul></ul></ul>“ Immigrant Settlement and Social Inclusion in Canada, ” Laidlaw Foundation Working Paper.
  25. 25. SOCIAL INCLUSION – Def’n <ul><li>More than simply recognizing importance of difference & diversity </li></ul><ul><ul><ul><li>- calls for validation and recognition of diversity & recognition of the commonality of lived experiences and shared aspirations among people </li></ul></ul></ul><ul><li>Beyond bringing the ‘outsiders’ in </li></ul><ul><ul><ul><li>- closes physical, social and economic distances separating people </li></ul></ul></ul><ul><ul><ul><li>- not just eliminating boundaries or barriers between us and them </li></ul></ul></ul>
  26. 26. PART 1 – KEY GOALS
  27. 27. KEY GOALS - COORDINATION <ul><li>Coordinated newcomer access to settlement services and mainstream services in downtown west Toronto through partnerships, satellite locations, co-location, joint training, staff sharing and/or reciprocal staff secondments </li></ul><ul><ul><ul><ul><li>Information & Referral Services </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Employment Support Services </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Language Training </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Income Support and Housing </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Health Services  </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Social Inclusion </li></ul></ul></ul></ul>
  28. 28. KEY GOALS - SERVICES <ul><li>Sufficient, appropriate and effective services and programs for newcomers in downtown west Toronto </li></ul><ul><ul><ul><ul><li>Sufficiency & Suitability </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Cultural Appropriateness </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Timeliness </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Variety </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Responsiveness </li></ul></ul></ul></ul><ul><li>Suitable services for newcomers regardless of immigration status </li></ul><ul><ul><ul><ul><li>people without immigration status </li></ul></ul></ul></ul><ul><ul><ul><ul><li>immigrants after they become Canadian citizens </li></ul></ul></ul></ul>
  29. 29. KEY GOALS - ACCESS <ul><li>Work experience, employment, and workplace support </li></ul><ul><li>Supports to facilitate learner access to English language training </li></ul><ul><ul><ul><li>childminding, transportation, etc. </li></ul></ul></ul><ul><li>Health Services, including :   </li></ul><ul><ul><ul><li>Mental health and emotional support   </li></ul></ul></ul><ul><ul><ul><li>Family needs   (children, youth, seniors, parents, caregivers) </li></ul></ul></ul><ul><ul><ul><li>Newcomers with disabilities ( barrier-free access to settlement services and disability services) </li></ul></ul></ul><ul><ul><ul><li>Dental care </li></ul></ul></ul><ul><ul><ul><li>People without immigration status / non-insured </li></ul></ul></ul>
  30. 30. GOALS - RESPONSIVENESS <ul><li>Expanded agency capacity to address and continually respond to existing and emerging newcomer service needs in light of changing immigration, landing and internal migration trends </li></ul><ul><li>Annually review and address current service gaps and emerging clients needs </li></ul>
  31. 31. KEY GOALS - LANGUAGES <ul><li>Expand agency capacity to serve newcomer communities in current and emerging newcomer languages </li></ul><ul><li>Eliminate or reduce language as a barrier to accessing health services </li></ul>
  32. 32. KEY GOALS – EDUCATION & ADVOCACY <ul><li>Funding of existing and new / innovative services and programs for newcomers . </li></ul><ul><ul><ul><ul><li>Including social inclusion practices, programming, and activities </li></ul></ul></ul></ul><ul><li>Understanding of social inclusion among newcomers, as well as on the part of community leaders, elected officials, the broader community, and other key stakeholders </li></ul>
  33. 33. Settlement Service Strategy: Part 2 COORDINATION
  34. 34. SERVICE PLAN – PART 2 <ul><li>A. Information Sharing </li></ul><ul><li>B. Linkages </li></ul><ul><li>C. Partnership Best Practices </li></ul><ul><li>D. Referrals & Service Navigation </li></ul><ul><li>E. Staff Training & Community Education </li></ul><ul><li>F. Funding </li></ul>
  35. 35. PROJECT LEARNINGS
  36. 36. Project Learnings <ul><li>Importance of engaging service providers early in process </li></ul><ul><li>Importance of developing Statement of Project Principles & Values </li></ul><ul><li>Challenges of community mapping process </li></ul><ul><ul><ul><li>Preliminary community maps limited in scope </li></ul></ul></ul><ul><ul><ul><li>Developing comprehensive maps a challenge </li></ul></ul></ul><ul><ul><ul><li>Keeping maps up-to-date a challenge </li></ul></ul></ul>
  37. 37. Project Learnings <ul><li>Challenge of fitting the nine CIC need areas into our five Planning Tables </li></ul><ul><ul><ul><li>‘ Health’ fit well with ‘Emotional Supports,’ but ‘Housing’ and ‘Income Supports’ fit less well with ‘Information & Orientation’ </li></ul></ul></ul><ul><li>Challenge of keeping decision-makers involved in process </li></ul><ul><ul><ul><li>Agencies sending different representatives (frontline and managerial) to participate in Forums, Planning Table discussions, etc. </li></ul></ul></ul><ul><li>Challenge of maintaining continuity in participants </li></ul><ul><ul><ul><li>Agencies sending different individuals to each event, meeting, or Forum </li></ul></ul></ul>
  38. 38. Project Learnings <ul><li>Managing the fear of change and addressing the agency concerns </li></ul><ul><ul><ul><li>Highlighting a client-centred, “no one left behind” approach and importance of different areas of expertise or uniqueness </li></ul></ul></ul><ul><li>Challenge of getting the participation of key mainstream institutions </li></ul><ul><li>Challenge of getting the participation of key non-service provider agencies </li></ul><ul><ul><ul><li>Challenge of maintaining participation of Reference Group members (I.e., social planners, research departments, coalitions, etc.) </li></ul></ul></ul>
  39. 39. Project Learnings <ul><li>Importance of guiding the Planning Table discussions with Templates </li></ul><ul><ul><ul><li>Otherwise, can have great discussions with little “hard product” to show for it </li></ul></ul></ul><ul><ul><ul><li>External facilitation can be beneficial </li></ul></ul></ul><ul><li>Importance of highly committed Steering Committee members and clear Terms of Reference </li></ul><ul><li>Importance of maintaining ongoing communication with participants (e.g., newsletters) </li></ul>
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