ServicePilot VoIP and UC monitoring for Avaya

189 views
118 views

Published on

Monitor and troubleshoot your Avaya environment from a single and easy-to-use interface with ServicePilot.

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
189
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
3
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

ServicePilot VoIP and UC monitoring for Avaya

  1. 1. Monitor and Analyze your Avaya VoIP Environment Infrastructure End User Experience Security & Event Monitoring Analysis Management • Availability & Performance for PBXs, Gateways, Trunks & SBCs • Network-Aware VoIP Monitoring • UC Ecosystem Monitoring (Cisco, Lync, Acme Packet and more) • Call Quality per extension, location and status • Call details • Advanced Search Engine • Conference and video calls • • • • • Easy-to-use All-in-one No hidden costs Contact Us Americas: +1 (954) 446-9010 Europe: +33 2 40 60 13 30 www.servicepilot.com Unauthorized calls Unusual calls destinations After hours calls Excessive duration calls VoIP spam
  2. 2. Monitor and Analyze your Avaya VoIP Environment Call Monitoring • Global, by Zone and by IP Network • Call Activity • Call Quality: Real-time QoS metrics (MOS, Jitter, Latency, Packets Lost) • Media Stream Paths • Call Tracking Network Regions - Call Admission Control • Overall bandwidth utilization • Bandwidth limit and utilization (audio and video) • Number of active connections (audio and video) • Number of attempted connections exceeding CAC limit Media Gateways • Registration status • Network and Hardware details • Gateway Controller Avaya Aura Communication Manager • Registration Activity • Physical Resources (CPU, Memory, Network Interfaces) • Logical Resources Trunk Groups • Status • Utilization Media Boards • C-LAN, MEDPRO • Card Status • Network Region and Gateway Controller Network & Infrastructure • Routers, Switches, Firewalls, Load Balancers, Wi-Fi Access Points • Servers: Windows (WMI, Event Log), Linux, HP, Solaris, AIX, iSeries • Virtualization: VMware vCenter, VMware ESX/ESXi, Microsoft Hyper-V • Applications: DHCP, DNS, Web, TCP, Microsoft Active Directory, Microsoft Exchange, IBM Lotus Domino, BlackBerry • Database: SQL, MySQL, Oracle SQL, Microsoft SQL Server, PostgreSQL • Upstream Integration: IP SLA, CBQoS Features • Geographical, Technical and Business Maps • Data correlation from multiple sources • Proactive alerts console with fault & performance issues • Root cause analysis with business impact • Historical Charts, Capacity Planning, Ranking Tables, Trend Analysis, SLA • Customizable Dashboards • On Demand and scheduled PDF Reports • Automated provisioning • Network Discovery: Layer 2 Topology • Notifications: SNMP Traps, E-mail • Integration with third party solutions Avaya Ecosystem • Aura Session Manager (ASM) • System Manager (SMGR) • Application Enablement Services (AES) • Aura Communication Manager Messaging (CMM) • One-X Attendant • Secure Access Link (SAL) Gateway and Policy • Session Border Controllers (Acme Packet) Third-party components • Administration and Billing server • Directory Services Local Survivable Processor (LSP) / Enterprise Survivable Servers (ESS) • Registration and Activity status Copyright ©2013 ServicePilot Technologies. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. This document is for your informational purposes only. ServicePilot assumes no responsibility for the accuracy or completeness of the information.

×