Monitor and Analyze your Acme Packet VoIP Environment

Infrastructure

End User Experience

Security & Event

Monitoring

...
Monitor and Analyze your Acme Packet Session Border Controllers
Call Monitoring
• Global, by Zone and by IP Network
• Call...
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ServicePilot VoIP and UC monitoring for Acme Packet

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Manage your Acme Packet VoIP environment with ServicePilot.

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ServicePilot VoIP and UC monitoring for Acme Packet

  1. 1. Monitor and Analyze your Acme Packet VoIP Environment Infrastructure End User Experience Security & Event Monitoring Analysis Management • Availability & Performance for PBXs, Gateways, Trunks & SBCs • Network-Aware VoIP Monitoring • UC Ecosystem Monitoring (Cisco, Lync, Acme Packet and more) • Call Quality per extension, location and status • Call details • Advanced Search Engine • Conference and video calls • • • • • Easy-to-use All-in-one No hidden costs Contact Us Americas: +1 (954) 446-9010 Europe: +33 2 40 60 13 30 www.servicepilot.com Unauthorized calls Unusual calls destinations After hours calls Excessive duration calls VoIP spam
  2. 2. Monitor and Analyze your Acme Packet Session Border Controllers Call Monitoring • Global, by Zone and by IP Network • Call Quality based on per-call QoS metrics (MOS, Jitter, Latency, Packet Loss) • Call Volumes • Call Tracking with filtering, based on • Extension • Call quality • IP address • IP network zone • Time/date NSystem and physical resources • Redundancy status • Configuration state • CPU • Memory • Network interfaces • Status • Traffic • Errors • Discards Realm domains • Inbound / Outbound sessions • Burst rate • Latency • QoS RFactor • Exceeded RFactor Other VoIP vendors • Aastra • Alcatel-Lucent • Avaya • Cisco • Microsoft Lync • ShoreTel Network & Infrastructure • Routers, Switches, Firewalls, Load Balancers, Wi-Fi Access Points • Servers: Windows (WMI, Event Log), Linux, HP, Solaris, AIX, iSeries • Virtualization: VMware vCenter, VMware ESX/ESXi, Microsoft Hyper-V • Applications: DHCP, DNS, Web, TCP, Microsoft Active Directory, Microsoft Exchange, IBM Lotus Domino, BlackBerry • Database: SQL, MySQL, Oracle SQL, Microsoft SQL Server, PostgreSQL • Upstream Integration: IP SLA, CBQoS Features • Geographical, Technical and Business Maps • Data correlation from multiple sources • Proactive alerts console with fault & performance issues • Root cause analysis with business impact • Historical Charts, Capacity Planning, Ranking Tables, Trend Analysis, SLA • Customizable Dashboards • On Demand and scheduled PDF Reports • Automated provisioning • Network Discovery: Layer 2 Topology • Notifications: SNMP Traps, E-mail • Integration with third party solutions Third-party components • Administration and Billing server • Directory Services Realm routes • Trunk (SIP, H323) • Status • Inbound / Outbound sessions • Inbound / Outbound rate • Burst rate • Latency Copyright ©2013 ServicePilot Technologies. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. This document is for your informational purposes only. ServicePilot assumes no responsibility for the accuracy or completeness of the information.
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