Company and IT overview The leader in high-performance networking. Nearly 500 technology patents issued or pending. Invested more than $500 million in R&D in 2007. More than 5,000 employees 109 offices in 47 countries 500 users with about 10,000 servers and 150 applications in the Service-now.com CMDB

The leader in high-performance networking.

Nearly 500 technology patents issued or pending.

Invested more than $500 million in R&D in 2007.

More than 5,000 employees

109 offices in 47 countries

500 users with about 10,000 servers and 150 applications in the Service-now.com CMDB

Our service desk history Started to roll our own years ago New CIO mandated HP Service Desk 4.x New HP Service Manager required Service Desk 5.x Costly

Started to roll our own years ago

New CIO mandated HP Service Desk 4.x

New HP Service Manager required Service Desk 5.x

Costly

Selection process Considered legacy vendors Industry analyst recommended Service-now.com One hour proof of concept Skepticism about SaaS quickly gave way to enthusiasm Engineers are excited about Service-now.com Support of ITIL processes

Considered legacy vendors

Industry analyst recommended Service-now.com

One hour proof of concept

Skepticism about SaaS quickly gave way to enthusiasm

Engineers are excited about Service-now.com

Support of ITIL processes

Why Service-now.com? Quick implementation Superior functionality and flexibility Powerful yet easy-to-navigate user interface Supported existing Juniper Networks processes, work flow, roles, responsibilities and users No hardware or software to buy or maintain Felt like a real partnership

Quick implementation

Superior functionality and flexibility

Powerful yet easy-to-navigate user interface

Supported existing Juniper Networks processes, work flow, roles, responsibilities and users

No hardware or software to buy or maintain

Felt like a real partnership

Service-now.com in production Incident management Facts and figures Benefits Problem management Facts and figures Benefits Next steps Change management Service request and catalog Asset and contract management

Incident management

Facts and figures

Benefits

Problem management

Facts and figures

Benefits

Next steps

Change management

Service request and catalog

Asset and contract management

You will sleep better…

You will sleep better…

additional info Learn more at http://www.service-now.com No registration demo at http://demo.service-now.com Request more info at http://info.service-now.com/forms/request-information Thank You!

Learn more at http://www.service-now.com

No registration demo at http://demo.service-now.com

Request more info at http://info.service-now.com/forms/request-information