Verisign uses the ServiceNow Platform to Automate Data Center Management

by ServiceNow on Dec 07, 2011

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Verisign's critical facilities team needed a system to manage power and space in their global data centers. They had been manually maintaining spreadsheets and were challenged with old, drifting data and version control. Learn how the Verisign team extended the ServiceNow Platform to visualize data center power and space information. This data is now automatically maintained as a byproduct of the workflow process and new data center infrastructure visualizations are tied to live CMDB data.

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Verisign uses the ServiceNow Platform to Automate Data Center Management — Presentation Transcript

The IT PlatformUsing ServiceNow PaaS to AutomateData Center ManagementGeoff Cox, Verisign software engineerMatt Trimboli, Verisign senior manager of configuration systems

VERISIGN – keeping the Internet connected (Nasdaq: VRSN) We are the trusted provider of Internet infrastructure services for the networked world. Billions of times each day, Verisign helps companies and consumers engage in communications and commerce. Verisign manages two of the worlds 13 Internet root servers which are considered national IT assets by the U.S. Federal government. play corporate video

Data Center ManagementPower and Space

Power Management - before

Power and space management - after

A lesson in flexibility

CMDB Data Quality• Can you rely solely on workflows to maintain your CMDB data?

Mobile Asset Audit Application Geoff Cox11 Verisign Confidential

New Audit

Scan Rack

Scan Asset

Last Asset When finished

Changes

Resume

Finished(onemissing)

SaveChanges

Desktop View

Reporting – data accuracy

Reporting – audit frequency

Reporting – Last Time Audited

Time Savings Previous time to audit one cabinet: 30 minutes Current time to audit one cabinet: 2 minutes Previous time to audit one row = 5 ½ hours Current time to audit one row = 22 minutes 15X Improvement

Dynamic rack layoutHigh-resolution, dynamicallygenerated rack elevationsusing actual equipmentphotos

….. and beyond• Nagios monitoring automation• Comm circuits• IP management – IPv6 addresses and subnets

Thank youMatt Trimboli Geoff Cox softwaresenior manager engineer gcox@Verisigconfiguration systems n.commctrimboli@Verisign.com

Verisign uses the ServiceNow Platform to Automate Data Center Management

by ServiceNow on Dec 07, 2011

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Verisign uses the ServiceNow Platform to Automate Data Center Management — Presentation Transcript